Deluxe Entertainment Reviews | Glassdoor

Deluxe Entertainment Reviews

Updated August 22, 2017
351 reviews

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351 Employee Reviews

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Pros
  • Good work environment, friendly people (in 24 reviews)

  • Really great people working in day to day operations, direct management were encouraging and supportive (in 23 reviews)

Cons
  • No work/life balance: you are expected to give up your personal life to serve the company (in 17 reviews)

  • ZERO cost of living adjustments (in 15 reviews)

More Pros and Cons

  1. Helpful (2)

    "bad, bad, bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate in Burbank, CA
    Former Employee - Corporate in Burbank, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Deluxe Entertainment full-time (Less than a year)

    Pros

    clients are cool and have cool projects, benefits are decent

    Cons

    lack of leadership, no cohesion across the company, poorly treated, bad morale, poor facilities, most leaders are hobbyists and have limited financial and business acumen then the business suffers and the lower level staff are let go conversely they never get the raises when things go well

    Advice to Management

    define the culture and how it will be expressed; hold leaders accountable to performance and pay them to meet their objective


  2. Helpful (1)

    "Unfortunate."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deluxe Entertainment full-time (More than a year)

    Pros

    A handful of coworkers were really great.

    Cons

    Extreme lack of communication from every aspect of the company, extremely low/unlivable compensation, empty promises of promotion and trajectory, hierarchy of who is treated well and who isn't, absolutely zero incentive to exceed job expectations, rude and sexist producers, HR is completely unhelpful, throws parties for clients and leaves all the clean up and mess to the support staff who often gets drunk and does nothing, no one is held accountable for their actions, and the list goes on and on.

    Advice to Management

    Clean sweep and start over.

    Deluxe Entertainment Response

    Aug 10, 2017 – Employee Experience

    Thanks for your review and we are sorry you feel this way, please do get in contact with hrqueries@bydeluxe.com so we can address these issues.

  3. "Steady work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Motion Graphics Designer in Los Angeles, CA
    Current Employee - Senior Motion Graphics Designer in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Deluxe Entertainment full-time (More than a year)

    Pros

    Steady, pays on time, good work hours, pays a decent rate

    Cons

    There are too many middle managers.

    Advice to Management

    They need a graphics IT Support person.


  4. Helpful (2)

    "Learn & Leave"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deluxe Entertainment full-time (More than 5 years)

    Pros

    *meet extraordinary people
    *many opportunities to learn if you put yourself out there

    Cons

    *internal promotion = paid less than industry standard
    *no reward for being innovative or taking initiative (unless you count more work as reward)
    *too many layers of upper management that don't understand the specific industries they're overseeing

    Advice to Management

    Deluxe attracts people that enjoy a good challenge. However Deluxe does not value people that put in good work to overcome those challenges. Believe it or not you CAN be a profitable business AND take care of your employees.

    Deluxe Entertainment Response

    Aug 11, 2017 – Employee Experience

    we are sorry you feel this way, please feel free to contact hrqueries@bydeluxe.com if you wanted to discuss this further.


  5. Helpful (1)

    "Do not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burbank, CA
    Current Employee - Anonymous Employee in Burbank, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Deluxe Entertainment full-time (More than a year)

    Pros

    A few people know the job and are fair. There is a handful of good leaders left. Benefits could be better.

    Cons

    No room for growth, most people are completely clueless. Too many cooks in the kitchen. HR is a joke. Salaries are low specially if you are a woman. Managers are doing the work of Directors and unnoticed, Directors are getting paid the big bucks and are appreciated/promoted/given incentive as if they were the ones doing the job. The forces that created what Deluxe is today have already left.

    Advice to Management

    Promote the people that deserve it, give them incentives in the way of salary increases . Improve health benefits and show appreciation.


  6. "Account ,Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Deluxe Entertainment full-time

    Pros

    Great team of employees from the account managers to the operations team

    Cons

    Management did not have interpersonal communications skills

    Advice to Management

    Get managers who actually worked in the area in which they manage

    Deluxe Entertainment Response

    Aug 14, 2017 – Employee Experience

    Thanks for your review and glad you had a good team around you. Please do get in contact with us should you wish to discuss any of your points further.


  7. Helpful (4)

    "Not a good experience, at least for myself."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deluxe Entertainment full-time

    Pros

    Adequate office facilities, adequate healthcare, pleasant co-workers.

    Cons

    Extremely poor compensation, at least in the location I worked at. Underpaid significantly compared with all previous employers.

    Advice to Management

    Stop sending so much work to the Bangalore facility and turning facilities in Britain and the US into "storefronts". Maybe find a CEO who lasts more than 6 months. One who won't just walk away when things get tough. Keep jobs in the UK & US. Stop making empty promises. Recognize talent instead of just treating employees like disposable bits of hardware. Remember it's HUMAN Resources, not Labor Resources.

    Deluxe Entertainment Response

    Aug 14, 2017 – Employee Experience

    Thanks for taking the time out to write a review, we are glad there were some aspects to your role that you enjoyed. With the CEO, John Wallace in place for the last two years we are we seeing... More

  8. Helpful (2)

    "Senior Account Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Coordinator in Los Angeles, CA
    Current Employee - Account Coordinator in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Deluxe Entertainment full-time

    Pros

    Nice people, down to earth, decent salary

    Cons

    No room to advance, most people are completely inexperienced, no accountability

    Advice to Management

    Actually manage people and accounts


  9. Helpful (4)

    "Too Big for their own good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Burbank, CA
    Current Employee - Account Manager in Burbank, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Deluxe Entertainment full-time (More than a year)

    Pros

    Steady work, super slammed at times. Benefits are standard for the industry, not bad, but could be better.

    Cons

    Too many cooks in the kitchen. It doesn't seem like management knows what's going on below. Very disconnected, and not enough opportunities for growth. Once you get in and do a good job, you're there for life. There's no moving up!

    Advice to Management

    Actually follow through on what you say!


  10. Helpful (3)

    "Revolving door"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Deluxe Entertainment full-time

    Pros

    Nice people, nice office, decent snacks. OK work.

    Cons

    Every week, someone who actually does stuff leaves for another company. It's literally every week or so that someone leaves.

    Advice to Management

    Think about why people leave and make the workplace better for everyone.

    Deluxe Entertainment Response

    Aug 11, 2017 – Employee Experience

    Thanks for your review and feedback, we don't have high attrition here however we would love for talented people to stay longer! Feel free to contact us if there is a particular area you are... More


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