Deluxe Entertainment Reviews | Glassdoor

Deluxe Entertainment Reviews

Updated July 23, 2017
343 reviews

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Pros
  • Dynamic work environment with talented engineers (in 25 reviews)

  • Really great people working in day to day operations, direct management were encouraging and supportive (in 23 reviews)

Cons
  • No work/life balance: you are expected to give up your personal life to serve the company (in 17 reviews)

  • ZERO cost of living adjustments (in 15 reviews)

More Pros and Cons

  1. Helpful (1)

    "Money in- no money out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Monkey in Moosic, PA
    Current Employee - Media Monkey in Moosic, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Deluxe Entertainment full-time (More than a year)

    Pros

    Decent Salary and Benefits, Strong Global Presence.

    Cons

    Processes are not universal to all facilities/groups. No standardization. Management doesn't spend money on equipment.

    Advice to Management

    Spend money and standardize while futureproofing


  2. Helpful (2)

    "Stay away from the swamp!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burbank, CA
    Former Employee - Anonymous Employee in Burbank, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Deluxe Entertainment full-time (More than 3 years)

    Pros

    Free snacks and sodas in the office

    Cons

    I worked at Deluxe over 3 years, nothing gets better there, it just gets worse! All the benefits and policies have have been cleverly designed to get you stuck there and loose your confidence to just get a paycheck and no training so you become useful only for that specific environment (tribal knowledge) , while you become outdated for the job market cause you need the paycheck. Basically everything over there is YOUR problem!

    Anti-female environment and HR is a JOKE! If you complain about a harassment, you'll find yourself in a situation to prove them you're innocent!!!

    Deluxe supports a lot of work visas, so you end up being in a gang of people from same country backing each other up and ready to cut your throat so they don't loos their job and have to leave US!

    Advice to Management

    You are a very good manager with a good faith. I like the fact you are trying hard to make the improvements but you're on your own.

  3. Helpful (3)

    "Sr Director, Applications Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Developer in Burbank, CA
    Former Employee - Lead Developer in Burbank, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Deluxe Entertainment full-time (More than 5 years)

    Pros

    Fixable hour as developer.
    Wide range of projects happening. Good place to learn different skills, coding languages. Forced to be strong or to be played.

    Cons

    Very political place. Two major groups are taking over all major projects, where none royal family team can only maintain old projects that waiting to be killed or replaced.
    Taking forever to doing migrations of different groups and people.
    Currently is looking to replace similar products, good luck if you are not working on the one the is on the list of replacing/merging product. Even if the application is better, will be replaced by royal family's own projects.
    Hiring is just temporary, once the products merged, there will be question about what i can do. Unless you are joining the team that in the royal family.

    Advice to Management

    Respect people based on their contributions and skills fairly.


  4. Helpful (2)

    "Director of Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burbank, CA
    Current Employee - Anonymous Employee in Burbank, CA
    Recommends
    Approves of CEO

    I have been working at Deluxe Entertainment full-time

    Pros

    Industry is very dynamic and full of excitement to know you work for a company that somehow is involved in the process for any major film you watch at movie theater.

    Cons

    Management culture, new management seems to get it now, still early to call.

    Advice to Management

    Continue what seems to be a real change to management culture.


  5. Helpful (2)

    "Rebuttal to cost of living increase"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Engineer in Burbank, CA
    Current Employee - NOC Engineer in Burbank, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deluxe Entertainment full-time (More than 5 years)

    Pros

    has been in effect for the last year with a big raise for about 700 employees to get people to industry standards and with yearly increases in March.

    Cons

    Very demanding environment, but well worth it if willing to put the work in and Strive for excellence with work production/resolution.

    Advice to Management

    Keep on evolving some employees like the changes


  6. "Positive management changes and environment shifting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Localization Staff in Burbank, CA
    Current Employee - Localization Staff in Burbank, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Deluxe Entertainment full-time (More than 3 years)

    Pros

    - New CEO brings a fresh migration towards a nurturing, less fragmented environment
    - Several new senior management are serious, skilled and sincere
    - It takes time to turn around stagnant ideas and to weed out the grudge-holders

    - Access to offsite skill enhancement classes, on-site learning opportunities, tuition reimbursement, employee referral incentives, cross training opportunities
    - Benefits, 401k, employee events, developing training and onboarding programs
    - All ages, cultures, orientations, inclusive environment needing the same from staff

    - Apply yourself, go the extra mile, work like it's your own company and see it pay off.
    - Stick out your neck, venture from your comfort zone of being told step-by-step what your job is, we are in a time of daily changing tech, specs and demands - EVOLVE with it people - create your own asset-value by going above and beyond.
    - Do not expect anything handed to you, here or anywhere, regardless of your shiny degree

    - Most of the negative reviews lack the specificity required to address REAL issues - mudslinging - and that speaks to the character of the reviewer. If you don't have a clear vision-backed suggestion, then maybe that's why your work and tenure here suffer(ed).

    - I'm one who went from a very low paying job to a slightly better one specifically by sending emails to the upper management with non-snarky, professionally courteous line item suggestions and complaints - the CEO and division President both answered with results. They are adamant about wanting your feedback and they do listen.

    - I do NOT work in HR, recruiting or upper management
    - When I started here, every day was depressing, no one smiled, no raises, no advancement.
     After the new CEO came onboard, that started to change and it is still improving.

    Cons

    - Some managers don't risk fighting for their staff increases and promotions
    - Some staff seem resistant to recognize improvements, instead sticking to obsolete complaints
    - There are still remnants of the sneaky old guard, many of whom should have been fired when the new CEO came onboard - sloughing these egocentrics is taking too long and that is slowing progress

    Advice to Management

    1) Review the pay scales on a monthly basis, get everyone above $20 an hour before year end and sincerely aim to be the place everyone wants to work because of good pay and lifestyle accommodation (especially Transmissions, Vault, Shipping/Receiving - these are the backbone and are overlooked and overworked)
    2) Compose and present a concise advancement protocol and honor it like a blood pact
    3) Establish a mandate whereby all contractors and temp-to-hires are not stuck in that class more than six months
    4) Develop and enhance on-site learning and cross-training, build from within and reward regularly
    5) Get serious about SOTA refreshing of obsolete tech - we should have the best of the best gear
    6) Continue to unite under one pipeline management system, spare no cost to streamline processes
    7) The only reason this places survives is because there are enough people who really care, make morale a top priority by paying top dollar all the way to the bottom of the totem pole, and by always having SOTA tech.
    8) Company bulletin board where staff can share their gigs, premieres, awards, and real-life accomplishments - nearly everyone here has a passion that they want to promote

    You must WANT staff to brag about their great job and their awesome equipment and stay to the end of the movie just to see the Deluxe logo and feel that team identity.


  7. Helpful (5)

    "Extreme Lack of Communication From Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Burbank, CA
    Current Employee - Account Manager in Burbank, CA
    Neutral Outlook
    No opinion of CEO

    I have been working at Deluxe Entertainment full-time (More than a year)

    Pros

    Some people are great to work with.

    Cons

    Upper management does not communicate and tends to keep everything a secret.
    Roles and expectations change constantly because they cannot backfill positions quick enough.
    Parking is horrible.

    Advice to Management

    Communicate, communicate, communicate!

  8. Helpful (5)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Burbank, CA
    Former Employee - Management in Burbank, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Deluxe Entertainment full-time (More than a year)

    Pros

    Meeting some awesome people. Benefits were ok.

    Cons

    Management was horrible. Especially current senior management. There was no communication between management either. The people were very rude and it was difficult finding genuine people. It was a very high school like environment and everybody wants to be in everyone's business. I worked there for a while and was micromanaged by people who shouldn't be telling others how to do their job. The training was inefficient and confusing- a messy flowchart with no purpose. Only way to move up is to brown nose . Some one from Upper Management was a former temp/contractor then overnight reached the top of the totem pole. Don't understand how that happens. Favoritism is big there. Definitely relieved to be out of Deluxe.

    Advice to Management

    Stop playing favorites. Check your middle level management and how they're treating other. There's a reason so many people have left. Open your eyes to the cattiness that consumes your company. it speaks volumes when new hires quit when they realize which account manager they'll be working with.


  9. Helpful (2)

    "Asset Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Asset Protection in Moosic, PA
    Former Employee - Asset Protection in Moosic, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Deluxe Entertainment full-time (More than 5 years)

    Pros

    None at the company. none

    Cons

    No advancement and bad managment

    Advice to Management

    Bad Management and could not advance


  10. Helpful (9)

    "Don't Trust Anyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Engineer in Burbank, CA
    Former Employee - Quality Assurance Engineer in Burbank, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Deluxe Entertainment full-time (More than 3 years)

    Pros

    There are some good people still there and there's a lot of valuable experience to be had but keep your resume fresh and online.

    Cons

    There is an anxiety among management and the politics is high. When job security is threatened, people go into defensive mode, team work suffers and politics increases. It all rolls downhill. Changes are made to make one person look good and everyone has to deal with the downside.

    Advice to Management

    You didn't listen before, and you're not going to listen to a former employee so I won't waste my time except to say, learn about real leaders and what you need to do to become one.


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