DentaQuest Reviews | Glassdoor

DentaQuest Reviews

Updated January 26, 2019
188 reviews

Filter

Filter


2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Steve Pollock
72 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great benefits, Overall, not a bad company to work for depending on having the right people in management" (in 19 reviews)

  • "Starting pay is great and you do get to work from home after 6 months if you demonstrate good performances" (in 9 reviews)

Cons
  • "Lower Middle management could be stronger" (in 5 reviews)

  • "This was my first call center job, and thankfully, was my last" (in 4 reviews)

More Pros and Cons

  1. Helpful (7)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at DentaQuest full-time (More than a year)

    Pros

    The company is passionate about their mission of improving health for all (their clients and the general public) and is concerned about their employees' well-being. Many employees work remotely. There is room for upward mobility and the company encourages learning. Pay and benefits are good. Travel expenses are covered by the company.

    Cons

    I have nothing bad to say about the company. My supervisor was a micromanager and often demanded work on weekends and holidays for artificial deadlines. She was more of an outlier and is no longer there. Her manager was not invested in our team and did not seem to understand our work. This attitude was not reflected by others around us or by the company as a whole, which were generally very supportive.


  2. "lack of training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Administrator
    Current Employee - Claims Administrator

    I have been working at DentaQuest full-time (Less than a year)

    Pros

    401k, telecommute, hours of work 7.5

    Cons

    no training at all, people that work there are about to retire no way to growth professionally because people don't leave due to their retirement package

    Advice to Management

    poor management, there is no leaders in the claims department at all or management, they just have a supervisor, please create training, not only seating people with seniors, they are not capacitated to train others.

  3. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Charlestown, MA
    Former Employee - Systems Administrator in Charlestown, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DentaQuest full-time (More than a year)

    Pros

    Benefits, people, management, salary, and growth.

    Cons

    I can't really think of any cons here. Was a great company to be a part of.

    Advice to Management

    Keep up the good work!


  4. Helpful (3)

    "Claims representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DentaQuest full-time (Less than a year)

    Pros

    Great environment. Great benefits and dental benefits.

    Cons

    Complaining. Unorganized. Disrespectful managers.

    Advice to Management

    Treat employees fairly.


  5. Helpful (1)

    "Poor salaries"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ETL Programmer in Milwaukee, WI
    Current Employee - ETL Programmer in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook

    I have been working at DentaQuest full-time (Less than a year)

    Pros

    interesting work on EDI and data transfer.

    Cons

    salaries are non-competitive. benefits are poor. co-pays are obnoxious.

    Advice to Management

    you need to upgrade your outlook.


  6. "DentaQuest, Milwaukee"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Milwaukee, WI
    Current Employee - Anonymous Employee in Milwaukee, WI

    I have been working at DentaQuest full-time (More than a year)

    Pros

    Flexible schedule, work from home, overtime.

    Cons

    Underpaid, glorified factory. Poor raises, they are not based on performance like they claim.


  7. Helpful (1)

    "Cool company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest full-time

    Pros

    Relaxed, fun environment. Remote working opportunities. Company phone, and credit card.

    Cons

    Poorly defined job duties. Poor training.

    Advice to Management

    Step up and make time to develop your subordinate employees into the superstars you desire.

  8. Helpful (5)

    "Don't do it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Supervisor in Milwaukee, WI
    Current Employee - Production Supervisor in Milwaukee, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at DentaQuest full-time (More than 3 years)

    Pros

    The pay is fair for the industry

    Cons

    The company has been sued repeatedly (and lost) for mistreatment of employees

    Advice to Management

    Get rid of Directors/Managers that behave poorly.


  9. Helpful (2)

    "Place is a joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative II in Austin, TX
    Former Employee - Customer Service Representative II in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DentaQuest (More than 3 years)

    Pros

    Rewarding, fun activities, great benefits

    Cons

    I am finding it funny reading these reviews. I worked at DQ for 3 yrs, as a claims rep. One of their best, most sought after. I had to have surgery and went on FMLA. My position was given away right out from under me. When I came back (early to to see if I could have my position back), my daughter ended up with health issues. Then I got sick and even with a dr’s note, was fired! After 3 yrs of blood sweat and tears!! Now I am reading how rude claims reps are and how management doesn’t do anything.... that hasn’t changed. I miss my job, I miss what I did and who I helped. I would go back of they got rid of most management, and HR and if they’d take me back. Oh and they have run my name through the mud so badly, I am having a hard time finding another job

    Advice to Management

    Stop firing your best assests so you can have your own little pets! Take a look at who is there to better the company and get rid of the chair warmers.


  10. Helpful (1)

    "R&R"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - R&R Specialist
    Current Employee - R&R Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest full-time

    Pros

    I enjoy the work I do because I know it is in the end going to a very important mission in life.

    Cons

    None so far that's just my opinion.

    Advice to Management

    Keep up the good work!