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"Great benefits, Overall, not a bad company to work for depending on having the right people in management" (in 19 reviews)
"Starting pay is great and you do get to work from home after 6 months if you demonstrate good performances" (in 9 reviews)
"Lower Middle management could be stronger" (in 5 reviews)
"This was my first call center job, and thankfully, was my last" (in 4 reviews)
Helpful (7)
I worked at DentaQuest full-time (More than a year)
Pros
The company is passionate about their mission of improving health for all (their clients and the general public) and is concerned about their employees' well-being. Many employees work remotely. There is room for upward mobility and the company encourages learning. Pay and benefits are good. Travel expenses are covered by the company.
Cons
I have nothing bad to say about the company. My supervisor was a micromanager and often demanded work on weekends and holidays for artificial deadlines. She was more of an outlier and is no longer there. Her manager was not invested in our team and did not seem to understand our work. This attitude was not reflected by others around us or by the company as a whole, which were generally very supportive.
I have been working at DentaQuest full-time (Less than a year)
Pros
401k, telecommute, hours of work 7.5
Cons
no training at all, people that work there are about to retire no way to growth professionally because people don't leave due to their retirement package
Advice to Management
poor management, there is no leaders in the claims department at all or management, they just have a supervisor, please create training, not only seating people with seniors, they are not capacitated to train others.
Helpful (1)
I worked at DentaQuest full-time (More than a year)
Pros
Benefits, people, management, salary, and growth.
Cons
I can't really think of any cons here. Was a great company to be a part of.
Advice to Management
Keep up the good work!
Helpful (3)
I worked at DentaQuest full-time (Less than a year)
Pros
Great environment. Great benefits and dental benefits.
Cons
Complaining. Unorganized. Disrespectful managers.
Advice to Management
Treat employees fairly.
Helpful (1)
I have been working at DentaQuest full-time (Less than a year)
Pros
interesting work on EDI and data transfer.
Cons
salaries are non-competitive. benefits are poor. co-pays are obnoxious.
Advice to Management
you need to upgrade your outlook.
I have been working at DentaQuest full-time (More than a year)
Pros
Flexible schedule, work from home, overtime.
Cons
Underpaid, glorified factory. Poor raises, they are not based on performance like they claim.
Helpful (1)
I have been working at DentaQuest full-time
Pros
Relaxed, fun environment. Remote working opportunities. Company phone, and credit card.
Cons
Poorly defined job duties. Poor training.
Advice to Management
Step up and make time to develop your subordinate employees into the superstars you desire.
Helpful (5)
I have been working at DentaQuest full-time (More than 3 years)
Pros
The pay is fair for the industry
Cons
The company has been sued repeatedly (and lost) for mistreatment of employees
Advice to Management
Get rid of Directors/Managers that behave poorly.
Helpful (2)
I worked at DentaQuest (More than 3 years)
Pros
Rewarding, fun activities, great benefits
Cons
I am finding it funny reading these reviews. I worked at DQ for 3 yrs, as a claims rep. One of their best, most sought after. I had to have surgery and went on FMLA. My position was given away right out from under me. When I came back (early to to see if I could have my position back), my daughter ended up with health issues. Then I got sick and even with a dr’s note, was fired! After 3 yrs of blood sweat and tears!! Now I am reading how rude claims reps are and how management doesn’t do anything.... that hasn’t changed. I miss my job, I miss what I did and who I helped. I would go back of they got rid of most management, and HR and if they’d take me back. Oh and they have run my name through the mud so badly, I am having a hard time finding another job
Advice to Management
Stop firing your best assests so you can have your own little pets! Take a look at who is there to better the company and get rid of the chair warmers.
Helpful (1)
I have been working at DentaQuest full-time
Pros
I enjoy the work I do because I know it is in the end going to a very important mission in life.
Cons
None so far that's just my opinion.
Advice to Management
Keep up the good work!
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DentaQuest Response
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