DentaQuest Reviews | Glassdoor
DentaQuest Reviews
Companies
  • Jobs
  • Companies
  • Salaries
  • Interviews

    DentaQuest Reviews

    Updated January 26, 2019
    188 reviews

    Filter

    Filter

    2.9
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    (no image)
    Steve Pollock
    72 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Great benefits, Overall, not a bad company to work for depending on having the right people in management" (in 19 reviews)

    • "Starting pay is great and you do get to work from home after 6 months if you demonstrate good performances" (in 9 reviews)

    Cons

    • "Lower Middle management could be stronger" (in 5 reviews)

    • "This was my first call center job, and thankfully, was my last" (in 4 reviews)

    More Pros and Cons

    1. Helpful (7)

      "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I worked at DentaQuest full-time (More than a year)

      Pros

      The company is passionate about their mission of improving health for all (their clients and the general public) and is concerned about their employees' well-being. Many employees work remotely. There is room for upward mobility and the company encourages learning. Pay and benefits are good. Travel expenses are covered by the company.

      Cons

      I have nothing bad to say about the company. My supervisor was a micromanager and often demanded work on weekends and holidays for artificial deadlines. She was more of an outlier and is no longer there. Her manager was not invested in our team and did not seem to understand our work. This attitude was not reflected by others around us or by the company as a whole, which were generally very supportive.

    2. "lack of training"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Claims Administrator
      Current Employee - Claims Administrator

      I have been working at DentaQuest full-time (Less than a year)

      Pros

      401k, telecommute, hours of work 7.5

      Cons

      no training at all, people that work there are about to retire no way to growth professionally because people don't leave due to their retirement package

      Advice to Management

      poor management, there is no leaders in the claims department at all or management, they just have a supervisor, please create training, not only seating people with seniors, they are not capacitated to train others.

      3. Join the DentaQuest team
      See Our Latest Jobs

    3. Helpful (1)

      "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Systems Administrator in Charlestown, MA
      Former Employee - Systems Administrator in Charlestown, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at DentaQuest full-time (More than a year)

      Pros

      Benefits, people, management, salary, and growth.

      Cons

      I can't really think of any cons here. Was a great company to be a part of.

      Advice to Management

      Keep up the good work!

    4. Helpful (3)

      "Claims representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at DentaQuest full-time (Less than a year)

      Pros

      Great environment. Great benefits and dental benefits.

      Cons

      Complaining. Unorganized. Disrespectful managers.

      Advice to Management

      Treat employees fairly.

    5. Helpful (1)

      "Poor salaries"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - ETL Programmer in Milwaukee, WI
      Current Employee - ETL Programmer in Milwaukee, WI
      Doesn't Recommend
      Neutral Outlook

      I have been working at DentaQuest full-time (Less than a year)

      Pros

      interesting work on EDI and data transfer.

      Cons

      salaries are non-competitive. benefits are poor. co-pays are obnoxious.

      Advice to Management

      you need to upgrade your outlook.

    6. "DentaQuest, Milwaukee"

      StarStarStarStarStar
      Current Employee - Anonymous Employee in Milwaukee, WI
      Current Employee - Anonymous Employee in Milwaukee, WI

      I have been working at DentaQuest full-time (More than a year)

      Pros

      Flexible schedule, work from home, overtime.

      Cons

      Underpaid, glorified factory. Poor raises, they are not based on performance like they claim.

    7. Helpful (1)

      "Cool company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at DentaQuest full-time

      Pros

      Relaxed, fun environment. Remote working opportunities. Company phone, and credit card.

      Cons

      Poorly defined job duties. Poor training.

      Advice to Management

      Step up and make time to develop your subordinate employees into the superstars you desire.

    8. Helpful (5)

      "Don't do it!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Production Supervisor in Milwaukee, WI
      Current Employee - Production Supervisor in Milwaukee, WI
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at DentaQuest full-time (More than 3 years)

      Pros

      The pay is fair for the industry

      Cons

      The company has been sued repeatedly (and lost) for mistreatment of employees

      Advice to Management

      Get rid of Directors/Managers that behave poorly.

    9. Helpful (2)

      "Place is a joke"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative II in Austin, TX
      Former Employee - Customer Service Representative II in Austin, TX
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at DentaQuest (More than 3 years)

      Pros

      Rewarding, fun activities, great benefits

      Cons

      I am finding it funny reading these reviews. I worked at DQ for 3 yrs, as a claims rep. One of their best, most sought after. I had to have surgery and went on FMLA. My position was given away right out from under me. When I came back (early to to see if I could have my position back), my daughter ended up with health issues. Then I got sick and even with a dr’s note, was fired! After 3 yrs of blood sweat and tears!! Now I am reading how rude claims reps are and how management doesn’t do anything.... that hasn’t changed. I miss my job, I miss what I did and who I helped. I would go back of they got rid of most management, and HR and if they’d take me back. Oh and they have run my name through the mud so badly, I am having a hard time finding another job

      Advice to Management

      Stop firing your best assests so you can have your own little pets! Take a look at who is there to better the company and get rid of the chair warmers.

    10. Helpful (1)

      "R&R"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - R&R Specialist
      Current Employee - R&R Specialist
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at DentaQuest full-time

      Pros

      I enjoy the work I do because I know it is in the end going to a very important mission in life.

      Cons

      None so far that's just my opinion.

      Advice to Management

      Keep up the good work!