DentaQuest Reviews | Glassdoor

DentaQuest Reviews

Updated May 9, 2018
176 reviews

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2.9
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Steve Pollock
66 Ratings

176 Employee Reviews

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Pros
  • excellent pay and great benefits (in 16 reviews)

  • Starting pay is great and you do get to work from home after 6 months if you demonstrate good performances (in 7 reviews)

Cons
More Pros and Cons

  1. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DentaQuest full-time

    Pros

    New projects every 6 months. You will be always be learning something new. Friendly colleagues.

    Cons

    Politically challenged PMO is a revolving door.

    Advice to Management

    Stabilize the PMO for Agile projects and scrum master roles.


  2. Helpful (1)

    "Worked in UM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest full-time (More than a year)

    Pros

    Great benefits, and dedicated coworkers.

    Cons

    Not a lot of room for advancement. Most of the management have been around 10+ years. If you're not part of the "in" crowd, good luck moving up.

    Advice to Management

    Recognize your talented employees, and keep them. If not, they will go elsewhere. Recognition and appreciation from management goes a long way. Initiatives like the Smiles Program is a start, but the challenge is how to keep the momentum going.

  3. Helpful (3)

    "Look at reviews before applying for a job!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DentaQuest full-time

    Pros

    Pay good, free parking, good coworkers

    Cons

    Terrible communication! Try understanding the job before giving unrealistic goals! Bullies!

    Advice to Management

    Your employees give 100% but yet if your not liked and or speak up for yourself your heading out the door for low performance. Most upper managers are on power trips they never actually did any of the work they hide behind the front liners who work there tails off. You failed your employees. It's funny during the meetings, you state: we are not to brand commercial and state products but yet we do. WI destroyed the commercial side of the business. You would think at some point you would listen to your loyal employees and not watch them walk out the door. HR ignores the complaints


  4. Helpful (2)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Austin, TX
    Current Employee - Customer Service Representative in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at DentaQuest full-time (More than a year)

    Pros

    Great Benefits
    Colleagues are very friendly and helpful
    Fun environment
    Free food and snacks

    Cons

    Terrible management. Absolutely horrible, the supervisors are not very helpful, most of the time they don't even know what to do anymore since it's been so long since they actually worked. All they do is sit around at their desk and gossip. Its high school all over again. Management talks behind people's back and there is very obvious harassment which has been brought up to HR and above and nothing has been done. They are really persistent in maintaining good metrics but when it's busy and you need help supervisors are all taking lunch together for 3hrs plus, or they are at their desks looking for blenders. Some of these people are not qualified at all to be in the Supervisor roll, and that's including most TC's, when you need them they act like it's such a burden to help, or they seem annoyed to be interrupted doing crafts.
    They promote within but it's really hard to move up, they play too much favoritism there.
    Transferring calls should be warm transfer but most of the DQ employees you transfer to are very rude and condescending (claims, superior, dentaquest high/low)

    Advice to Management

    Stop gossiping, you don't know who's listening. It's not right to do that as a supervisor but if you're going to do it at all, do it over drinks at a restaurant NOT at the office.
    How about start actually working?
    Be a LEADER, if it's "so busy" and we are struggling to meet any metrics, JUMP IN and DO something. ANYTHING.


  5. "Provider Enrollment Credentialing Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Supervisor
    Former Employee - Operations Supervisor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DentaQuest full-time (Less than a year)

    Pros

    Schedule Flexibility, self development trainings.

    Cons

    Work life balance (be prepared to work 7 days and then some). Unrealistic expectations of balancing competing fires, meetings (75% of week spent in meetings) and the job you were hired to do. Basically expected to perform at a manager or abode level with a supervisor title. Lot’s of cattyness and work load is unbalanced between departments.

    Advice to Management

    Look at the structure of the leadership team and the revolving door of employees


  6. "Providing comprehensive solution"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest full-time (More than 3 years)

    Pros

    Honest and trustworthy executive leadership

    Cons

    Long daily commute to Boston

    Advice to Management

    Continue with your new shifting the paradigm mandate


  7. "sql developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at DentaQuest full-time

    Pros

    a good place to work for

    Cons

    low compensation and less benefits

  8. "HR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DentaQuest full-time

    Pros

    excellent pay and great benefits

    Cons

    Worklife balance and managment team


  9. Helpful (3)

    "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boston, MA
    Current Employee - Customer Service Representative in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DentaQuest full-time (Less than a year)

    Pros

    Fun peers. 17/hr isn’t too bad for cs job

    Cons

    Management literally does nothing. They all sit in an office and laugh or sit on their desk and play on their phones. An email was sent for employees not to wear hoodies and the next day two managers are wearing hoodies. They care so much about metrics apparently, but when it comes to promotions it’s more about politics than work performance. Metrics only matter when it comes to raise time. No one ever gets full amount. Team Cordinators can be condescending and unhelpful. Claims department is often unhelpful and very rude to CS reps when we all should have a common goal of helping our customers.

    Advice to Management

    Literally start actually working.


  10. "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest full-time

    Pros

    Looks out for those employees and provides a fun work atmosphere.

    Cons

    Pay could be better for the market and industry


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