DentaQuest Reviews | Glassdoor

DentaQuest Reviews

Updated September 20, 2017
160 reviews

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2.7
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Steve Pollock
53 Ratings

160 Employee Reviews

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Pros
Cons
  • Upper management has to keep employees in the loops (in 13 reviews)

  • Untrustworthy middle management disrespect dedicated workforce (in 5 reviews)

More Pros and Cons

  1. "Finance/Accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DentaQuest full-time

    Pros

    Great Senior Leadership and flexibility

    Cons

    Lower Middle management could be stronger

    Advice to Management

    Allow for more cross-functional movement


  2. "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milwaukee, WI
    Current Employee - Anonymous Employee in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest full-time (More than 8 years)

    Pros

    Great overall environment with a focused mission to improve the oral health of all. Innovative, yet casual with a good work life balance.

    Cons

    Growing pains can sometimes lead to unnecessary challenges. Interaction between departments and/or locations is not always the best.

    Advice to Management

    Continue to focus on your core asset - the people that make DentaQuest great. Invest in technology and innovative methods of improving insurance and oral healthcare.

  3. "Playing Favorites"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR2/Claims in Austin, TX
    Former Employee - CSR2/Claims in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at DentaQuest full-time (More than 3 years)

    Pros

    There are a lot of pros in working here, benefits, PTO, fun environment

    Cons

    Managers play favorites and they do not have their priorities in the right places. HR is terrible and if they don't like you....for

    Advice to Management

    Get your head in the game and realize the employees they let go are the best employees they have


  4. "Claims Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Operations in Milwaukee, WI
    Current Employee - Claims Operations in Milwaukee, WI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at DentaQuest full-time (More than a year)

    Pros

    The benefits and PTO are great. There are promotional opportunities after you've been in your current position for 12 month.

    Cons

    Rigged dept to work in. There isn't a lot of flexibility. Some of the employees in this dept are not easy to get along with, which can make your job unpleasant. Only certain areas can work remotely.

    Advice to Management

    Don't micro manage. If someone isn't doing what they are expected to do, deal with that individual and not assume everyone behaves the same.


  5. Helpful (2)

    "Need leaders not managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at DentaQuest full-time (More than 10 years)

    Pros

    Great supportive peers who are willing to help each other navigate the treacherous waters of DQ. There is growth opportunity if you want it. Health benefits are good but expensive.

    Cons

    DentaQuest wants to change its culture- start with strong leaders. Strong leaders build strong teams- they motivate, support, coach, and get the best out of people. There are a number of leaders- some in very senior roles - that don't lead. They degrade. They are borderline bullies. They lead with fear and threats rather than support and direction.

    Advice to Management

    If DQ is going to change, senior leadership needs to look in the mirror and see the senior leadership team looking back at them. Do you consider these people strong and good LEADERS?!


  6. "No company is perfect but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlestown, MA
    Former Employee - Anonymous Employee in Charlestown, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at DentaQuest full-time (More than 3 years)

    Pros

    They try to meet minimum market threshold with salaries and benefits to attract talent

    Cons

    The obvious planting of 5 stars by management. Reads like management 101 rather than true leadership. A toxic bullying and passive aggressive culture.

    Advice to Management

    Look in the mirror you Are not leaders . your interest is in the bonuses you derive. Boston globe article says it all.


  7. Helpful (1)

    "Really old-school process for our day-to-day things; hard to see how to get better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Specialist in Boston, MA
    Current Employee - Customer Support Specialist in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at DentaQuest full-time (More than a year)

    Pros

    Near MBTA and river
    People will always have tooth issues and know the Delta Dental brand name

    Cons

    Operations run using heroic efforts against a deadlines ignored until they become critically close, and duct-tape rigging - fellow worker's job at one point was manually re-typing information from one system to another. It felt like we were rowing a Roman galley sometimes instead of a finely-tuned machine.. Po

    Advice to Management

    The business is people handling customer calls and being able to see problems or areas to get better. Why is it impossible often to even get a report put together without waiting months?

  8. "Don't listen to negative posts!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milwaukee, WI
    Current Employee - Anonymous Employee in Milwaukee, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest (More than 3 years)

    Pros

    I have worked for many companies and non compare to DentaQuest. They really focus on helping their employees succeed. If you start struggling at work you dont have to be affraid. They set you up to work with people to fix the problem and do all they can to ensure you succeed. The benefits they provide are unmatched. You get all your benefits the day you start including insurance. 4 weeks PTO to start. They pay for you to have short term and long term disability. And to top it off they always do little things to show they appreciate your hard work. We are always getting catered meals or little snacks with big thank you emails.

    Cons

    The company is growing fast and they aren't quick to hire right away. Mandatory overtime for months.

    Advice to Management

    Keep it up!! I have zero complaints about management. They are outstanding.


  9. Helpful (3)

    "Stay Far Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Enrollment Specialist in Boston, MA
    Former Employee - Provider Enrollment Specialist in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DentaQuest (More than a year)

    Pros

    None really. Casual atmosphere and culture.

    Cons

    Everything. Backstabbing, scapegoat...cya is the name of the game.

    Advice to Management

    Hire team leads who have the ability to lead. People in PEC tell you to do it one way and then ask you why you did not do it another way. Develop written procedures.


  10. "Awesome atmosphere and training provided."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlestown, MA
    Former Employee - Customer Service Representative in Charlestown, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at DentaQuest full-time (Less than a year)

    Pros

    Monday through Friday
    Hourly pay that for a starting rate is very good
    Great benefits
    Everyone is helpful and really nice

    Cons

    Training process is long but very helpful
    Need to like working on your own in your own space
    Could end up with later hours


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