DentaQuest Reviews | Glassdoor

DentaQuest Reviews

Updated February 15, 2017
141 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Steve Pollock
40 Ratings

141 Employee Reviews

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Pros
Cons
  • Also promises of working remotely won't happen unless you are upper management (in 10 reviews)

  • The overall attitude of this individual is not a surprise to senior management (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Outstanding forward thinking company; best at what they do"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have worked for Dentaquest for 10+ years and have had significant professional growth and success. The leadership does a great job of recognizing top performers and collaborates to achieve mutual goals. I completely disagree with the recent negative reviews. It sounds like sour grapes from individuals that were put on notice for poor job performance and attitudes. It has been a two way street - do your job without a sense of entitlement and negativity and you will move forward and enjoy your career/job. Blaming management and the company probably isn't the answer.

    Cons

    Communication between different areas needs improvement

    Advice to Management

    Continue investing in people and technology


  2. "Customer Service Representative II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Grafton, WI
    Current Employee - Customer Service Representative II in Grafton, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DentaQuest full-time (More than a year)

    Pros

    Culture is great. Balanced life style. Good benefits. Good people to work for. The company is heading in the right direction. Room for growth within the company.

    Cons

    Tied to the phones. Strict schedule.

    Advice to Management

    Continue to improve communications between departments.


  3. Helpful (2)

    "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    autonomy at satellite office; solid 401K

    Cons

    fairly low pay, health benefits, no career advancement roadmap- especially from satellite offices


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    "Not what you are promised"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Administrative Assistant in Charlestown, MA
    Current Employee - Senior Administrative Assistant in Charlestown, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DentaQuest full-time (More than 3 years)

    Pros

    Most co-workers are good to work with, will help when you are sick. Paid parking is helpful since you are in Charlestown.

    Cons

    Promise of work life balance is a myth if you are not a director or above. Also promises of working remotely won't happen unless you are upper management.


  6. "Best Position in my career!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Milwaukee, WI
    Current Employee - Anonymous Employee in Milwaukee, WI
    Recommends
    Positive Outlook

    I have been working at DentaQuest full-time

    Pros

    Great professional team to learn from. Everyone is just very kind and there is very little drama

    Cons

    IT department is very busy and it takes time to wait for someone to fix your issues.

    Advice to Management

    Keep doing what your doing its working..


  7. Helpful (3)

    "Healthcare Data Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at DentaQuest full-time

    Pros

    The manager is not in Boston so your working time is flexible

    Cons

    turn over rate is quite high. No employee stay over 2 years


  8. Helpful (5)

    "Poor treatment of employees...no room for advancement or growth..favoritism in management...they talk down to employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UM Department in Mequon, WI
    Former Employee - UM Department in Mequon, WI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at DentaQuest full-time (More than a year)

    Pros

    Great benefits and time off packages. PTO is amazing. Great dental and affordable medical plans. Team environment was good in my department. We worked well together.

    Cons

    No room for growth or advancement unless you are friends with upper management or someone in HR. Play favorites and try to stifle you from transferring departments.

    Advice to Management

    People should be able to move around if they are competent enough to complete other jobs. Suggestions for improvement when interviewing would be beneficial. People should be able to know exactly when a posting closes for a position listed internally instead of having to wait weeks for a response from recruiters.


  9. Helpful (12)

    "The Worst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlestown, MA
    Current Employee - Anonymous Employee in Charlestown, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at DentaQuest full-time (More than a year)

    Pros

    It is a job and a pay check. And when I am gone (God willing soon), I can look back for the rest of my life and say "at least I am not at DentaQuest"

    Cons

    DQ is shady. Things go on here in terms of lying and bullying that I wouldn't believe if I didn't see. And HR is a joke-don't even bother going to them to discuss any issues. A co-worker is publically verbally abused by her supervisor on a regular basis in front of others to the point that is HORRIFYING! She goes to HR-they do nothing. She has witnesses to the abuse, they refuse to speak to them. It is a disgrace.

    Advice to Management

    They wont listen. This company is corrupt. to those in management who see the abuse that goes on and does nothing, you should be ashamed. DQ has no morals or values.


  10. Helpful (12)

    "What can you say about a company lacking so much?"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Charlestown, MA
    Former Employee - Anonymous Employee in Charlestown, MA

    Pros

    Benefits are decent, there is free parking and some employee events from time to time. There are number of wonderful people there though many are jaded because the culture is not pleasant.

    Cons

    Pay is low, particularly for long works hours. Negativity abounds at all levels. Building is kind of stale too.

    Advice to Management

    Heed the comments on these low star reviews. Your employees or former employees are the ones who take the time to write them. Perhaps if complaints were acknowledged, you could right the ship and DentaQuest could be a great place where employees want to stay and build their career. Poor company reviews more often than not dictate actual observations.


  11. Helpful (1)

    "Dentaquest"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Doral, FL
    Former Employee - Anonymous Employee in Doral, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at DentaQuest full-time (More than 3 years)

    Pros

    Great co-workers. The Florida location creates a friendly atmosphere and makes it enjoyable to spend a day at the office.

    Cons

    The company hires more from the outside than promoting from within. Not a stable work environment, company goes through what appears to be an annual lay off period during the third quarter.

    Advice to Management

    Truly invest in your employees not just speak of how you invest but not truly put into practice.



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