Department for Work And Pensions Reviews in London, England | Glassdoor

Department for Work And Pensions London Reviews

Updated February 1, 2017
26 reviews

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London, England (UK)

3.2
Star Star Star Star Star
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Approve of CEO
Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
10 Ratings

26 Employee Reviews

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Pros
  • Flexi-time a bonus if you can get it" (in 23 reviews)

  • Flexible working pension good work to life balance (in 15 reviews)

Cons
  • Absolutely shambolic senior management (in 12 reviews)

  • Pay is least amongst other civil service departments (in 5 reviews)

More Pros and Cons

  1. "DWP review"

    Star Star Star Star Star
    Former Contractor - Senior Environment Consultant in London, England (UK)
    Former Contractor - Senior Environment Consultant in London, England (UK)

    I worked at Department for Work And Pensions as a contractor (Less than a year)

    Pros

    Very relaxed but highly professional working environment.

    Cons

    To many overly rated inefficient consultancy suppliers.


  2. "Consistency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Associate in London, England (UK)
    Current Freelancer - Associate in London, England (UK)

    I have been working at Department for Work And Pensions (More than 10 years)

    Pros

    Always pay on time, full tim staff always take a keen interest in associates

    Cons

    Routine can ger a bit tedious

    Advice to Management

    Don't go changing !


  3. "good place good people (Universal Credit Digital Service)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Digital Developer in London, England (UK)
    Current Contractor - Senior Digital Developer in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions as a contractor (More than a year)

    Pros

    good work life balance (including work from home arrangements), great team, project has great impact in British society.
    Project is done in-house without consultancies sticking their noses.
    Daily rate is one of the best you can find outside banking.
    Commitment to Agile delivery to the highest level

    Cons

    the technologies that are used are not the most exciting.
    Possible issues with IR35 are likely after April 2017.

    Advice to Management

    keep it doing it as you are. This is one of the best public sector IT project that there is at the moment


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  5. "Claims Handler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Agent in London, England (UK)
    Former Employee - Claims Agent in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than a year)

    Pros

    Nice work mates, pretty good working hours, benefits of working for a government department. Definitely not 20 words worth of pros. decent facilities, my offices had showers for cyclists, which was nice.

    Cons

    Poor training, weak and lazy management, ridiculous working conditions - feels like being in prison, everything is timed even toilet breaks. I would not recommend working here.

    Advice to Management

    Think more about the staff otherwise you'll never keep anyone. Anybody with ambition leaves after a few years because progression is almost non existent.


  6. Helpful (1)

    "If only they lived up to their ambitions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Policy Adviser in London, England (UK)
    Former Employee - Senior Policy Adviser in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than 8 years)

    Pros

    Good employee benefits, the work in policy HQ can be very interesting, supportive of staff development.

    Cons

    The staff reward system is opaque and really subject to internal politics. There is a scarily broad variation in the capabilities of staff: talent and ability varies from the tragi-comically bad to the awe-inspiring. But management are not confident to acknowledge this distinction, preferring to insist that all people of the same grade are equally suited to any task.

    Advice to Management

    Take a hard look at your capability management system.


  7. "admin officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in London, England (UK)
    Former Employee - Administrative Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time

    Pros

    "Flexi-time a bonus if you can get it"

    "Flexible working pension good work to life balance

    Diversity

    Fun

    Cons

    Management and Senior management have no compassion and are constantly on your back about stats even if you are only above target by 1 - 2 seconds" (in 9 reviews)

    "You will have to use lunches, tea breaks and come in early to do it- all unpaid and still it is ever enough

    Advice to Management

    none


  8. "customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)

    I worked at Department for Work And Pensions full-time (More than 10 years)

    Pros

    phone enquiry ,inputing customer data,filling

    Cons

    working overtime to cut down backlog


  9. Helpful (2)

    "It was fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HEO in London, England (UK)
    Former Employee - HEO in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great lifestyle, interesting problems, no one really cared what I was doing and I could have gone for years doing nothing and not being fired

    Cons

    Very boring, I felt that I was achieving nothing with my life. Very political - moving up through the organisation is more based on who you drink with than meritocracy

    Advice to Management

    Implement a proper review process and progress people when they're ready to progress, not based on time.


  10. "Universal Credit at DWP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in London, England (UK)
    Current Employee - Software Developer in London, England (UK)
    Recommends
    Positive Outlook

    Pros

    - great bunch of talented people
    - challenging domain
    - great location

    Cons

    - no cutting edge technologies


  11. "Invaluable experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Student Economist in London, England (UK)
    Former Intern - Student Economist in London, England (UK)

    I worked at Department for Work And Pensions as an intern

    Pros

    Given immediate responsibilities and quickly made to feel a valued member of the team. Generally really nice people to work with. Training available. Brilliant location in the middle of Westminster. Interesting and valuable placement giving a good insight into the workings of a government department.

    Cons

    Outdated computer hardware and software meant much time wasted waiting for the system to get going. The expected bureaucracy within a government department inhibits ambition to a degree and fosters a 'comfortable' approach to work. Unlike most other placement schemes, there is no chance of being offered full time employment based on your performance at the end, however brilliant you are! You still have to start from the beginning in the selection process if you want to go back.

    Advice to Management

    As funding is a problem, it is obviously difficult to keep up to date but an IT upgrade is seriously needed as it is currently very inefficient. Make use of the placement students - you know how they perform and it seems crazy not to offer employment at the end of the placement if they have done well when you are recruiting unknown candidates.



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