Department for Work And Pensions Reviews | Glassdoor

Department for Work And Pensions Reviews

Updated April 20, 2017
140 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
43 Ratings

140 Employee Reviews

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Pros
  • Flexi-time and alternate start times available (in 24 reviews)

  • Flexible working hours great colleagues (in 15 reviews)

Cons
  • Absolutely shambolic senior management (in 13 reviews)

  • Pay is least amongst other civil service departments (in 6 reviews)

More Pros and Cons

  1. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice environment. Good pay. Interesting work.

    Cons

    I had a really long commute.

    Advice to Management

    No advice


  2. Helpful (3)

    "great"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great benefits and the co-workers make the company great

    Cons

    career advancement difficult without having friends in upper management


  3. "I would like to hear soon from you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than 5 years)

    Pros

    My best reason to work with this company is because I am a social worker and also have enough experiences.

    Cons

    I really need a job because I do have family to take care.

    Advice to Management

    Team work for an excellent improvement.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Agent in Poznań, Greater Poland (Poland)
    Current Employee - Customer Services Agent in Poznań, Greater Poland (Poland)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Buildup myself and try to do something best for my career and my family. As well as make strong my working knowledge and making strong myself to work with other people in different places

    Cons

    Work in any place, we should take everything as a challenge to get success. Everyone should help each other to learn something and achieve something from others. When you work, ego shouldn't come over you .

    Advice to Management

    Give Value to your workers


  6. "Love it here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Diverse and energetic organisation that is leading digital a services across the UK

    Cons

    Some things are from 70s.. hard to change organisation 200 years old with 50k employees

    Advice to Management

    Get rid of dinosaurs


  7. "Keep clear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various in Wolverhampton, England (UK)
    Former Employee - Various in Wolverhampton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions part-time (More than 10 years)

    Pros

    Nothing really. Good employer at one time but that was a long time ago!!!

    Cons

    Used to be a great organisation to work in. Now............................ promotion given to yes yes men/women who have no vision and care only for DWP ......... targets given on dealing with hardest to help groups............ praise given to those who go out of their way to stop benefits being paid...........employers who treat their employees badly are applauded - the more they employ the better, regardless, according to DWP..............I didn't receive a pay rise for about 8 years...............pensions drastically reduced - fair enough if for all but not!

    Advice to Management

    More care towards staff. Look for potential in those who don't follow like sheep. Listen to the front line staff and take heed of what they say!


  8. "Happy to have left"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HEO in Mansfield, England (UK)
    Former Employee - HEO in Mansfield, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Interesting work and the ability to move sideways as well as upwards if wanted. Some interesting people and varied roles available

    Cons

    Old school mentality and ways of working petty squabbles between staff and management only changing when dragged kicking and screaming reluctance to own decisions and only concern is "what looks good" to others

    Advice to Management

    Grow a pair ! Take ownership and be responsible for making decisions and Changes stop rewarding bad behaviours and negativity because staff are disruptive


  9. "Executive Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Department for Work And Pensions full-time

    Pros

    Great chances for promotion.
    Good pay.

    Cons

    Repetitive work sometimes.
    Can face difficult situations with customers.


  10. "Delivery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Department for Work And Pensions full-time

    Pros

    Fab organisation to work with

    Cons

    So large you can easily get lost in it

    Advice to Management

    There are some great ideas form people working there on how to further improve the organisation


  11. Helpful (1)

    "Work coach Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Officer in Leeds, England (UK)
    Current Employee - Executive Officer in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Department for Work And Pensions full-time

    Pros

    other staff make up for the rest.

    Cons

    Bad management, poorly organised,not approachable not supportive

    Advice to Management

    Treat staff with the dignity they deserve, don't just chase figures, be approachable and supportive. Treat us like human beings and respect oinions


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