Department for Work And Pensions Reviews | Glassdoor

Department for Work And Pensions Reviews

Updated June 24, 2017
149 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
46 Ratings

149 Employee Reviews

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Pros
  • Flexi-time and alternate start times available (in 25 reviews)

  • Flexible working hours great colleagues (in 15 reviews)

Cons
  • Confusing messages from senior management (in 13 reviews)

  • Pay is least amongst other civil service departments (in 6 reviews)

More Pros and Cons

  1. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Nice environment. Good pay. Interesting work.

    Cons

    I had a really long commute.

    Advice to Management

    No advice


  2. Helpful (3)

    "great"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great benefits and the co-workers make the company great

    Cons

    career advancement difficult without having friends in upper management


  3. "I would like to hear soon from you"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than 5 years)

    Pros

    My best reason to work with this company is because I am a social worker and also have enough experiences.

    Cons

    I really need a job because I do have family to take care.

    Advice to Management

    Team work for an excellent improvement.


  4. "Flexible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Officer
    Current Employee - Administrative Officer
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (Less than a year)

    Pros

    Flexi-time, a lot of training, supportive and friendly atmosphere (in my office anyway), the work is interesting, it helps to have empathy if you are working with customers & a genuine desire to help people. Overtime is available fairly often. The workforce is very diverse. I have felt supported in my role and never felt out of my depth although aspects are challenging. Overall would recommend this although it is not a 'forever job' for a lot of people.

    Cons

    Amongst older employees there can be a negative attitude towards change. Some of them have been in the job so long, they don't realise the perks of Civil Service roles compared to other roles out there.

    Many of the systems are incredibly old and need updating. There is a huge lack of funding.

    DWP is the lowest paid Civil Service dept. Although you can access any Civil Service internal jobs, some offices are reluctant to let you go.

    Senior management don't always communicate well, or take feedback well. They can sometimes micro-manage. Not all of them understand the actual area of benefit they are working in.

    The overall culture is positive towards customers but some staff have a very negative attitude to the customers they work with. It can be difficult to work with these people.

    Advice to Management

    Listen to staff when they give feedback on what ideas do or don't work. Spend more time getting to know employees individually and understanding the work they do, especially if you have come into the role at a higher level.


  5. "No prospects"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Great pension and working hours

    Cons

    Absolutely no chance of career progression. People start work there, and die.

    Advice to Management

    Promote your staff


  6. "Running on Steam"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Risk Analyst
    Current Employee - Security Risk Analyst
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    Lots of sideways movement potential
    Relatively relaxed and friendly work environment
    Flexible hours
    Some opportunity for training and progression

    Cons

    Bad management trickles downwards
    Disconnected senior staff from those producing the results
    People thrust into key roles without appropriate training. Sets a low standard.
    People aren't adequately compensated for the work put in.
    A lot of money wasted on contractors who fill roles of staff instead of upskilling permanent staff.
    Bad pay structure means certain fields go underpaid meaning job movement is encouraged.

    Advice to Management

    Train and reward the staff you have. There is little benefit to stay in the department for those with technical abilities and experience.

     Stuck on an archaic pay structure with little room for growth without moving up the civil service grades, which are usually reserved for those that have waited the longest or people that help their friends - rather than the more talented and capable.


  7. "no reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Officer in Pretoria, Gauteng (South Africa)
    Current Employee - Security Officer in Pretoria, Gauteng (South Africa)

    I have been working at Department for Work And Pensions full-time (More than 3 years)

    Pros

    to grow and have more knowledge

    Cons

    not being taken serious at a workplace

    Advice to Management

    take other people advice and promote them


  8. "Executive Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Department for Work And Pensions full-time (More than a year)

    Pros

    Most relaxed working environment you could ever imagine, no pressure from management.
    Lots of opportunity to go out into the community and work with other businesses.

    Cons

    Most processes are really slow e.g. training, queries, holiday bookings.

    Advice to Management

    Keep the offices relaxed as they were in my location. Such a happy place to work.


  9. "Great staff to work with! But too much bureaucracy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst
    Former Employee - Analyst
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great staff to work with! Both colleagues and mid-management.
    Interesting and diverse array of projects offered, including the opportunity to change teams frequently, providing greater learning opportunities and diversity in your daily activities.
    Great work/life balance due to the flexibility offered by the Department and particular teams.
    Opportunities to work with other government departments and external stakeholders provide with good learning possibilities too.

    Cons

    Too much bureaucracy! Projects get stalled all the time, particularly depending on the change of Ministers or upper management, and so much time and effort is wasted on projects that never kick in.
    Lack of quality in some of their publications and analysis, particularly when compared to Academia.
    Recent budgetary constraints have made the possibility of travel and training much more difficult than before.

    Advice to Management

    Do not cut on the training budget


  10. "Jobcentre Plus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Officer in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Administrative Officer in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend

    Pros

    Flexible time, Good Holiday entitlement + bank holidays.
    Make great friends, became a great second family
    Lots of training in the first 5 years.,

    Cons

    Lack of face to faced training. E -Learning took over!!
     Don't move job roles often enough, especially management.
    Lower grades not listened to enough when managers want to change or increase your work load.
    Too many micro managers.
    Not enough support to help you through to the next grade, especially when do end up doing it for 5 years on TDA

    Advice to Management

    Listen to the lower grades who do their jobs , they are the ones who see the public not you - managers


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