Department for Work And Pensions Reviews | Glassdoor

Department for Work And Pensions Reviews

Updated November 20, 2017
33 reviews

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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
7 Ratings

33 Employee Reviews

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Pros
  • Good working life/pattern and flexi time (in 33 reviews)

  • Flexible working both in terms of time and location (in 18 reviews)

Cons
  • Senior management don't always communicate well, or take feedback well (in 15 reviews)

  • Although you can access any Civil Service internal jobs, some offices are reluctant to let you go (in 8 reviews)

More Pros and Cons

  1. "good and bad points"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Department for Work And Pensions full-time

    Pros

    rewarding job as helping to save the country money by stopping deceased customer's payments and helping people on benefits apply for funeral payments to help pay towards funeral cost as well as helping married people financially with payments, also they are good at getting the right date of death in generally and getting the deceased's customer's account up to date

    Cons

    very target driven, often focus more on what hasn't been done rather than what has, staff sometimes speak before thinking and think nothing of it, management often mention engagement but then tell you off for talking to others and distracting them, the salary is't particularly great but its' about enough to live on, started getting rid of bereavement payments and made the new state pension single tier so that surviving spouses's won't receive any money off their late spouse, sp,e customers did not like answering security questions and thought asking them security questions but we do it to protect people's interests and stops people fraudently reporting that someone has died when they haven't

    Advice to Management

    make your staff feel good/congratulate them when they have reached targets/goals and don't focus too much on what hasn't been done compared to what has unless necessary, give helpful feedback where and when appropiate so that people aren't left in the dark and know the score but do this in the right way


  2. "Staff are great, management are awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Birmingham, England (UK)
    Former Employee - Team Leader in Birmingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than a year)

    Pros

    Flexi time
    The staff doing the day job

    Cons

    No opportunity for progression, held back from opportunities by management
    Staff are taken for granted by management

  3. Helpful (1)

    "DWP Senior Management are Very wasteful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Enterprise Data Architect in Sheffield, England (UK)
    Former Contractor - Senior Enterprise Data Architect in Sheffield, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions as a contractor (More than a year)

    Pros

    They are very good people at grass routes that work for the company, people at the front line understand the business what to do and how best to improve the organisation

    Cons

    Senior Management at executive and board level are very wasteful with the IT projects for the company. 2016 they cancelled over 200 projects and over spent £220+ million. The only way Mayank could cover the miss management and expenses was to cancel over 200 projects and sack 500 staff.

    Advice to Management

    They need to understand the business in order to enable proper policies and to be established which the IT systems can then be based off. Also business management need to stop making technical IT software and Hardware selection decisions


  4. "Research role in SSAC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Department for Work And Pensions full-time

    Pros

    Work is interesting and varied.
    A great place to be for those with an interest in social security
    Committee members are often some of the leading thinkers in the area

    Cons

    The organisation is inflexibe and cannot respond quickly to external issues.
    Its like a civil service timewarp in many respects: they are set in a stuffy old fashioned way of working (E.g. still printing out and posting papers ahead of meetings)

    Advice to Management

    Make more of the committees independence

    Restructure management roles to better reflect work flow


  5. "Administrative Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Administrative Officer in Pembroke Dock, Wales (UK)
    Former Contractor - Administrative Officer in Pembroke Dock, Wales (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions as a contractor (More than a year)

    Pros

    Pleasant colleagues, gender neutral VERY politically correct, good office environment that was clean and well maintained, acceptable remuneration

    Cons

    Callous attitude to claimants despite management declaring that we were 'customer focused'. Managers only interested in targets, underlying lack of empathy towards front line employees despite arguments to the contrary. Low morale caused by temporary contract intimidation, basically if you failed to 'toe the line' or voiced an opinion, then your 18 month contract would not be renewed, resulting in a cowed and timid workforce.

    Advice to Management

    Management will not accept any discussion, certainly not advice. If the race to the bottom for the lowest end of the workforce is to be addressed then the Government & Senior Civil Servants who advise them MUST remedy this abuse of the lowest and most vulnerable employees.


  6. "Mismanagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Officer in Plymouth, England (UK)
    Former Employee - Administrative Officer in Plymouth, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than a year)

    Pros

    Flexible working pattern & pension

    Cons

    Archaic management & unrewarding repetitive work

    Advice to Management

    I would advise management as a whole to manage people rather than paper - it has become more of a HR job and is losing touch with its staff. You have monthly meetings with your manager to discuss your ‘personal development’ but there is little depth to it and it rarely leads to fruition so can leave you disheartened with the process - it seems more of a box-ticking exercise. The allocation of opportunities does not correspond to the skills or ambitions of employees.
     Management need to get to know their staff and what they do -listen to the people that do the job day in and day out and be open to suggestions for improvement. Many of the decisions made are illogical and implemented in a disorganised way. Managers need to be specialised in the area of work they manage so that decisions made can be effective and something staff can respect.
    The work itself is easy and the pay is good but it can be very repetitive and unrewarding - so it isn't for everyone. The benefits are that it is a stable job with a flexible working pattern and pension. There is a great union which I would recommend to anyone joining DWP - it offers brilliant support to staff. There is a good work/life balance - you never have to work from home. There are good people that work there and work hard but I believe management is letting them down.


  7. Helpful (3)

    "Keep clear"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various in Wolverhampton, England (UK)
    Former Employee - Various in Wolverhampton, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions part-time (More than 10 years)

    Pros

    Nothing really. Good employer at one time but that was a long time ago!!!

    Cons

    Used to be a great organisation to work in. Now............................ promotion given to yes yes men/women who have no vision and care only for DWP ......... targets given on dealing with hardest to help groups............ praise given to those who go out of their way to stop benefits being paid...........employers who treat their employees badly are applauded - the more they employ the better, regardless, according to DWP..............I didn't receive a pay rise for about 8 years...............pensions drastically reduced - fair enough if for all but not!

    Advice to Management

    More care towards staff. Look for potential in those who don't follow like sheep. Listen to the front line staff and take heed of what they say!

  8. Helpful (3)

    "Happy to have left"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HEO in Mansfield, England (UK)
    Former Employee - HEO in Mansfield, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Interesting work and the ability to move sideways as well as upwards if wanted. Some interesting people and varied roles available

    Cons

    Old school mentality and ways of working petty squabbles between staff and management only changing when dragged kicking and screaming reluctance to own decisions and only concern is "what looks good" to others

    Advice to Management

    Grow a pair ! Take ownership and be responsible for making decisions and Changes stop rewarding bad behaviours and negativity because staff are disruptive


  9. "Public sector is inherantly change averse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Senior Consultant in London, England (UK)
    Former Contractor - Senior Consultant in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions as a contractor (Less than a year)

    Pros

    Friendly staff, good location and office facilities (policy library)

    Cons

    Stultifying civil service culture and lack of execution know how/experience

    Advice to Management

    Do detailed due diligence on senior hires - perm and contract. Backing the wrong pony at this level is catastrophic. The Civil Service does not know how to do 'change' and has a very poor track record - don't just engage change experts/consultants, listen to them.


  10. Helpful (1)

    "Varied, often stressful and some very useless managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Civil Service Executive Officer in Nottingham, England (UK)
    Former Employee - Civil Service Executive Officer in Nottingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than 3 years)

    Pros

    Sense of satisfaction when helping people achieve their goals. I enjoyed working with my cohort of 18-24 year olds and found a lot of the face to face advising very rewarding.

    Cons

    I was a very good advisor and worked with a number of good advisors, but there were a number of lazy, work-shy staff as well. Staff who couldn't be bothered often got away with displaying appalling behaviour as management were either too scared to tackle the issues, or were their mates. This created a culture of resentment as it was clear that some people undertook a lot more work than others, with no more reward.
    There is very little opportunity for progression. I left the organisation as I had nowhere else to go within DWP.
    Lots of appalling district and senior managers who said and did very inappropriate things such as addressing a whole office meeting that anyone who was negative or struggling was 'not welcome' within the DWP and they would look to replace them. Managers often hid away from confrontation or difficulty. If customers displayed anger or asked to speak to a manager, I was often asked to either 'deal with it yourself' or 'pretend to the be the manager.'
    Bit of a 'jobs for the girls' environment at local level. All department managers were friends and although some did support their staff, some were rude and couldn't manage their own life, let a lone a team. One manager referred to her staff as her 'subordinates' and did not allow staff to speak to her directly. Pathetic.

    Advice to Management

    You have some very talented, enthusiastic and intelligent staff within your organisation, but you do not recognise and reward this. These staff become tired of being mis-treated and eventually become disillusioned. Perhaps some of the lazy, rude and ill-equipped staff were once bright and talented too, but have become jaded over time?


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