Department for Work And Pensions Reviews | Glassdoor

Department for Work And Pensions Reviews

Updated March 16, 2017
24 reviews

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2.0
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
3 Ratings

24 Employee Reviews

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Pros
  • Flexi-time and alternate start times available (in 24 reviews)

  • Flexible working hours great colleagues (in 15 reviews)

Cons
  • Absolutely shambolic senior management (in 13 reviews)

  • Pay is least amongst other civil service departments (in 5 reviews)

More Pros and Cons

  1. "Varied, often stressful and some very useless managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Civil Service Executive Officer in Nottingham, England (UK)
    Former Employee - Civil Service Executive Officer in Nottingham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than 3 years)

    Pros

    Sense of satisfaction when helping people achieve their goals. I enjoyed working with my cohort of 18-24 year olds and found a lot of the face to face advising very rewarding.

    Cons

    I was a very good advisor and worked with a number of good advisors, but there were a number of lazy, work-shy staff as well. Staff who couldn't be bothered often got away with displaying appalling behaviour as management were either too scared to tackle the issues, or were their mates. This created a culture of resentment as it was clear that some people undertook a lot more work than others, with no more reward.
    There is very little opportunity for progression. I left the organisation as I had nowhere else to go within DWP.
    Lots of appalling district and senior managers who said and did very inappropriate things such as addressing a whole office meeting that anyone who was negative or struggling was 'not welcome' within the DWP and they would look to replace them. Managers often hid away from confrontation or difficulty. If customers displayed anger or asked to speak to a manager, I was often asked to either 'deal with it yourself' or 'pretend to the be the manager.'
    Bit of a 'jobs for the girls' environment at local level. All department managers were friends and although some did support their staff, some were rude and couldn't manage their own life, let a lone a team. One manager referred to her staff as her 'subordinates' and did not allow staff to speak to her directly. Pathetic.

    Advice to Management

    You have some very talented, enthusiastic and intelligent staff within your organisation, but you do not recognise and reward this. These staff become tired of being mis-treated and eventually become disillusioned. Perhaps some of the lazy, rude and ill-equipped staff were once bright and talented too, but have become jaded over time?


  2. "Horrible culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexible working policy, can get a line management job with no prior experience

    Cons

    Low pay, management hold you back from progression, constantly lie/sugar coat things to staff, inefficient and slow systems, improvements in systems not looked at in smaller benefits

    Advice to Management

    Take a leaf out of the private sector, or HMRC, and promote development. Be truthful and visible to your staff.


  3. "Consistency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - Associate in London, England (UK)
    Current Freelancer - Associate in London, England (UK)

    I have been working at Department for Work And Pensions (More than 10 years)

    Pros

    Always pay on time, full tim staff always take a keen interest in associates

    Cons

    Routine can ger a bit tedious

    Advice to Management

    Don't go changing !


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Shambolic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Blackpool, England (UK)
    Former Employee - IT Manager in Blackpool, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than 3 years)

    Pros

    Some training available if you pushed hard for it. A growing focus on coding and development concepts rather than treating them as an abstract notion. Good focus on flexi time and work-life balance

    Cons

    Absolutely shambolic senior management. Senior civil servants on a merry-go-round of roles. Constant department re-organisation. Buzzword bingo at every meeting. Inability to move away from suppliers and being charged horrific amounts for basic software and infrastructure. Some aggressive macho bullying from some senior management. Very poor salary relating to market. Loss of focus on the primary necessity of the department. In terms of progression - dead man's shoes

    Advice to Management

    Focus on renovating the older systems before trying to show what a 'hip' place you are to work


  6. "Claims Handler"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Agent in London, England (UK)
    Former Employee - Claims Agent in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than a year)

    Pros

    Nice work mates, pretty good working hours, benefits of working for a government department. Definitely not 20 words worth of pros. decent facilities, my offices had showers for cyclists, which was nice.

    Cons

    Poor training, weak and lazy management, ridiculous working conditions - feels like being in prison, everything is timed even toilet breaks. I would not recommend working here.

    Advice to Management

    Think more about the staff otherwise you'll never keep anyone. Anybody with ambition leaves after a few years because progression is almost non existent.


  7. "Better than some doesn't mean good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Developer in Glasgow, Scotland (UK)
    Former Employee - Account Developer in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than 5 years)

    Pros

    Good mix of people from different backgrounds, decent enough wage, access to civil service internal recruitment and that's about it. Hard to say more as I resigned on principle with no job to go to.

    Cons

    Targets, targets, targets although they call them minimum expectation levels. They ignore the cause of poor productivity (lack of knowledge/training) and focus on how many tasks get cleared. Grades at end of year are based on reaching targets and opinion and not what you have delivered. Forget about quality and focus on quantity. Currently changing contracts to force people from flexi contracts with no weekends onto 8-8 contracts with Saturday's. Ignore lazy staff messing up peoples benefit and pull up people for taking too long trying to fix it. Constantly being switched from one role to another and back again throughout the day.

    Advice to Management

    Let team leaders manage their teams and don't micro manage everything. Ensure managers can do the role they are managing staff for, don't just promote a grade. Introduce regular back to floor exercises for all grades above AO to allow them to see what difficulties are present.


  8. Helpful (2)

    "Review"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Work/life balance was very good. Isn't the place you work outside of the office/take work home with you.

    Cons

    Very hierarchical, internal politics, lots of jealousy amongst grades/titles, not innovative, slow, un-skilled staff and completely blinded to realise how poor everything is.


  9. Helpful (6)

    "Demoralising"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Business Partner in Birmingham, England (UK)
    Former Employee - Human Resources Business Partner in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than a year)

    Pros

    Good work life balance, with some degree of flexible working. Standard Civil Service package in terms of pension etc. however lower end of the spectrum in terms of salary and annual leave.

    Cons

    Highly gradist, hierarchical and closed-minded. With a tendency to infantalise junior staff, senior management operate a strictly top-down approach to management with little understanding of how things operate on the front line. Endless use of the words 'strategy' and 'change' to mask a lack of understanding of operational needs, with criticism met with performance management action (expressing negativity about DWP is listed as an indicator of poor performance in the HR behavioural standards). Particularly within HR, people are very much judged on words rather than actions with 'building relationships' (read spin and sycophancy) valued far above actually getting things done.

    Advice to Management

    Re-engage with staff at all levels, particularly in operations, and try to do so in a way that isn't openly patronising.


  10. Helpful (1)

    "Was ok but no scope for progression or promotion."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Decent pay, gives a pension. Nice folx at the same grade. Some offices have canteens in them. The Sports council offer wee deals and sports events.

    Cons

    Repetitive work in the Contact centre. No scope for movement within dept. not a lot of promotion prospects. Lip service to training.

    Advice to Management

    Allow staff to move to different posts within their grade, they will gain different skills and be more motivated.


  11. Helpful (2)

    "Not Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions full-time

    Pros

    This organisation is excellent for parents especially single parents. You have flexible time and hours and you're usually allowed to take leave at very short notice.

    Cons

    Very difficult to move up unless you're kissing up to senior management. Little to zero compensation or bonus fro great work. If your entire team is off sick, you have to do their work plus yours and guess what, the people off sick are still being paid.

    Advice to Management

    Get with the times.



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