Department for Work And Pensions Reviews | Glassdoor

Department for Work And Pensions Reviews

Updated March 3, 2017
39 reviews

Filter

Filter


3.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
11 Ratings

39 Employee Reviews

Sort: Popular Rating Date

Pros
  • Flexi-time and alternate start times available (in 24 reviews)

  • Flexible working hours great colleagues (in 15 reviews)

Cons
  • Absolutely shambolic senior management (in 13 reviews)

  • Pay is least amongst other civil service departments (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Work coach Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Officer in Leeds, England (UK)
    Current Employee - Executive Officer in Leeds, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Department for Work And Pensions full-time

    Pros

    other staff make up for the rest.

    Cons

    Bad management, poorly organised,not approachable not supportive

    Advice to Management

    Treat staff with the dignity they deserve, don't just chase figures, be approachable and supportive. Treat us like human beings and respect oinions


  2. "dwp phone monkey"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions full-time (More than 8 years)

    Pros

    they let you out at the end of the day

    Cons

    no hope of a pay increase ever


  3. "Safe but nothing special"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work Coach in Wolverhampton, England (UK)
    Current Employee - Work Coach in Wolverhampton, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than 3 years)

    Pros

    Fair salary for the role, quite a safe position to be in due to good pension, very little redundancy etc.

    Cons

    Hard to progress and get promotion, management stance/ability is varied and can be difficult, quite bureaucratic - the favourites always get ahead


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Work experience"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people were friendly and helpful. The Job Centre Plus undertook a greater variety of work than I had aniticipated and, as an unemployed claimant, it was helpful to get an insight what goes on "behind the scenes". I did get to do some interesting tasks like designing a questionnaire. My observations of staff contact with claimants showed them to be professional, focused, respectful and positive and they handled challenging situations and people well.

    Cons

    The placement was hopelessly disorganised with many occasions when I had nothing to do as none of my supervisors was around and hadn't organised any tasks. Staff morale appeared to be low. To be fair, a lot of changes were being introduced so that may have had an impact but another person starting work experience had to ask me where the toilets were late on his first day so sometimes even the basics had not been covered. The computers were a constant frustration with access either impossible or achingly slow on some.

    Advice to Management

    Organise the work experience; discuss with the work experience person what they need and want to get out of the placement; make sure there is someone around to supervise and find sufficient tasks to perform.


  6. "Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flexible working, nice people, decent training, nice office, opportunity to travel around the country, knowledgeable colleagues

    Cons

    No opportunity for promotion / hard to get promoted. Confusing messages from senior management. Low pay for sometimes a lot of work. Very hierarchical.


  7. "Worth the time"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Department for Work And Pensions full-time

    Pros

    Easy job to do, lots of support, overall worth the time. Good money and lots 9f overtime saturday overtime good pay.

    Cons

    Tiring on the eyes and ears, can be stressful.

    Advice to Management

    N/A


  8. "Payroll Admin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Payroll Administrator in Newcastle upon Tyne, England (UK)
    Current Employee - Payroll Administrator in Newcastle upon Tyne, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    High job security probably the best pro within the civil service, not much besides that

    Cons

    Management is distant, problems trickle down throughout the workforce. Poor working atmosphere with many staff leaving

    Advice to Management

    Let us know whats happening, have clarity and dont let us suffer as a result of your decisions


  9. Helpful (2)

    "Bit of both"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workflow in Newport, Newport, Wales (UK)
    Former Employee - Workflow in Newport, Newport, Wales (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than a year)

    Pros

    Good pay
    flexi time
    Chances for promotion
    great staff
    loads of charity days(Dress down,Jeans for genes,coffee mornings)

    Cons

    New contracts mean that you will need to work on a Saturday for no extra pay this used to be classed as overtime

    The higher grades HEOs line managers etc have no idea what you do at a lower level...at all.They have not actually done the job they are managing you doing so you will need to explain every action.

    Monthly 121s where entirely too much concern is placed on you joining in work groups.At the end of the day there isn't room for everyone so it shouldn't be a requirement to be considered to be doing a good job.

    Advice to Management

    The current sift process is literally a joke within the department.There is no set rules so applicants have been given 6s in one application and then 1s in another...for the same competencies.For those who aren't aware they are being told their competencies are near perfect and then told they are worthless.

    Have your HEO's do the work of a lower grade for a single day bonus points if done on the team they manage.How can you effectively manage a team when you haven't got a clue what they do or how they do it?

    Look at your current employees at a lower grade before employing new staff for a higher grade positions chances are you will end up saving weeks of training by promoting staff who already know how the systems and office environment work and only need basic training on new responsibilities. Saw so many capable people passed over for promotion when they were miles better than the person eventually hired


  10. "Great people bad customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Officer in Newcastle, England (UK)
    Former Employee - Administrative Officer in Newcastle, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time

    Pros

    A great team. Set hours. Flexi Time. Great training. The chance to do extra courses on work related matters. Working for a well known goverment branch.

    Cons

    No much chance for overtime to make extra money. Staff getting layed off which puts more pressure on your job role.

    Advice to Management

    Please remember that as other members off staff are getting finished the work load can be double and we cant be expected to be happy about it.


  11. Helpful (1)

    "If only they lived up to their ambitions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Policy Adviser in London, England (UK)
    Former Employee - Senior Policy Adviser in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than 8 years)

    Pros

    Good employee benefits, the work in policy HQ can be very interesting, supportive of staff development.

    Cons

    The staff reward system is opaque and really subject to internal politics. There is a scarily broad variation in the capabilities of staff: talent and ability varies from the tragi-comically bad to the awe-inspiring. But management are not confident to acknowledge this distinction, preferring to insist that all people of the same grade are equally suited to any task.

    Advice to Management

    Take a hard look at your capability management system.



Showing 39 of 146 reviews
Reset Filters