Department for Work And Pensions Reviews | Glassdoor

Department for Work And Pensions Reviews

Updated November 11, 2017
60 reviews

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3.0
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
18 Ratings

60 Employee Reviews

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Pros
  • Good working life/pattern and flexi time (in 33 reviews)

  • Flexible working both in terms of time and location (in 18 reviews)

Cons
  • Senior management don't always communicate well, or take feedback well (in 15 reviews)

  • Although you can access any Civil Service internal jobs, some offices are reluctant to let you go (in 8 reviews)

More Pros and Cons

  1. "Meh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    Flexible working hours allow you to plan more easily around your job

    Cons

    No parking on site for staff of less than 13 years (and rising)


  2. "OK Place to work, antiquated hiring methods"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Officer in Slough, Berkshire, South East England, England (UK)
    Former Employee - Executive Officer in Slough, Berkshire, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than 5 years)

    Pros

    Diverse range of customers dealt with on a day-to-day basis, good working arrangements and flexi time is a huge bonus.

    Cons

    long term government pay freeze meant no annual pay rises over 5 years, very antiquated hiring methods, having had a successful career for 6 years, i reapplied two years later and did not even pass the online screening. Pension offered is now a fraction of what it once was.

    Advice to Management

    Value your employees at the senior management level

  3. "Senior Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Leeds, England (UK)
    Current Employee - Senior Business Analyst in Leeds, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    easy work, comfortable place, lovely people

    Cons

    slow and cumbersome to deliver. there were 3 different consultancies working on the project and they were working against each other for personal profit not for delivering the project.

    Advice to Management

    don't let consultancies play you.


  4. "Overt Favouritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employer Adviser in London, England (UK)
    Current Employee - Employer Adviser in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time (More than 3 years)

    Pros

    It's a stable environment with scope for progression.

    Cons

    You may be dealing with rude and abusive members of the public

    Advice to Management

    Please stop favouritism. Treat all your staff equally.


  5. "Wide reaching role"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time

    Pros

    Interesting work
    Broad spectrum of roles
    Public good factor

    Cons

    Too big and unwieldy
    Difficult to progress up
    Same issues go round and round
    Same solutions recycled every decade

    Advice to Management

    More innovative thinking
    Listen more to staff and public


  6. "JCP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Officer in London, England (UK)
    Former Employee - Executive Officer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than 5 years)

    Pros

    Good people
    No out of work stress

    Cons

    Cliquey
    Lack of progression
    Unaccountability of managers

    Advice to Management

    Train managers


  7. "Digital Engagement Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than 10 years)

    Pros

    Good working environment, good opportunities, Team work is high on the agenda, also own development needs can be addressed.

    Cons

    Really need to work hard and become close to managers to progress and get opportunities to progress. Need to be self motivated and also be proactive in finding internal courses to enhance your skills.

    Advice to Management

    Involve staff in major decisions, gave people a chance and take into consideration the pressures of the Job

  8. "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Officer in Swindon, Wiltshire, South West England, England (UK)
    Current Employee - Executive Officer in Swindon, Wiltshire, South West England, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    Fairly good pay - wonderful team

    Cons

    Emotional and upsetting at times

    Advice to Management

    Listen to front line workers don't just assume you know what's happening!


  9. "No gold plated pensions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time

    Pros

    Team work with some great people.

    Cons

    Only progress if your face fits. Being sworn at threatened by public bullied by managers

    Advice to Management

    Promote people who can walk the walk not just talk the talk


  10. Helpful (1)

    "Exciting but frustrating at times"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Department for Work And Pensions full-time

    Pros

    Exciting time within department as culture shift to replace old systems by developing new in-house systems opposed to previous 20 years of outsourcing.

    Possible to seek lateral move opportunities although this doesn't allow any pay benefits even though you may take on extra responsibilities

    Good Pension - although this continues to be eroded by need to put more in each year

    Cons

    As with any organisation making a change in direction (from outsourcing to in-house development in this case), the traditional DWP culture with take years to overcome. Meanwhile, it can become frustrating when trying to maintain timescales and striving for efficiencies when you are faced with meaningless bureaucracy and old fashioned red-tape processes that do not benefit anyone other than keeping those resources in a job that existing only to maintain that process.

    Hard to move up grading system

    The company is so big that it is impossible to be totally responsible and accountable for deliverables as reliant upon so many other departments/teams.

    Longstanding 1% yearly pay rise cap

    Advice to Management

    There is sufficient work across DWP so start pulling together as a senior team and aim towards delivering efficiencies and less about empire building.


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