Department for Work And Pensions Reviews | Glassdoor

Department for Work And Pensions Reviews

Updated July 18, 2017
47 reviews

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4.0
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
9 Ratings

47 Employee Reviews

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Pros
Cons
  • Confusing messages from senior management (in 14 reviews)

  • Although you can access any Civil Service internal jobs, some offices are reluctant to let you go (in 8 reviews)

More Pros and Cons

  1. "Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Marketing Contractor in Los Angeles, CA
    Former Contractor - Marketing Contractor in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Department for Work And Pensions as a contractor

    Pros

    Paid well. Paid like clockwork. A great department to work with

    Cons

    Cyclical. Only when available. Job Security is Not Guaranteed because of faulty logistics and politics

    Advice to Management

    Better Logistics. Less politics.


  2. Helpful (3)

    "great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great benefits and the co-workers make the company great

    Cons

    career advancement difficult without having friends in upper management

  3. "Student Assistant Economist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor in London, England (UK)
    Former Contractor - Anonymous Contractor in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions as a contractor (More than a year)

    Pros

    Flex working, access to training, great people and opportunities to learn

    Cons

    HR and IT can be slow and painful, salary less than in private sector.


  4. "Work Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than 8 years)

    Pros

    Serving the most vulnerable in society

    Cons

    Not being and feeling valued

    Advice to Management

    Show more empathy and appreciation to your staff


  5. "Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Officer
    Current Employee - Administrative Officer
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (Less than a year)

    Pros

    Flexi-time, a lot of training, supportive and friendly atmosphere (in my office anyway), the work is interesting, it helps to have empathy if you are working with customers & a genuine desire to help people. Overtime is available fairly often. The workforce is very diverse. I have felt supported in my role and never felt out of my depth although aspects are challenging. Overall would recommend this although it is not a 'forever job' for a lot of people.

    Cons

    Amongst older employees there can be a negative attitude towards change. Some of them have been in the job so long, they don't realise the perks of Civil Service roles compared to other roles out there.

    Many of the systems are incredibly old and need updating. There is a huge lack of funding.

    DWP is the lowest paid Civil Service dept. Although you can access any Civil Service internal jobs, some offices are reluctant to let you go.

    Senior management don't always communicate well, or take feedback well. They can sometimes micro-manage. Not all of them understand the actual area of benefit they are working in.

    The overall culture is positive towards customers but some staff have a very negative attitude to the customers they work with. It can be difficult to work with these people.

    Advice to Management

    Listen to staff when they give feedback on what ideas do or don't work. Spend more time getting to know employees individually and understanding the work they do, especially if you have come into the role at a higher level.


  6. "Great staff to work with! But too much bureaucracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst
    Former Employee - Analyst
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Great staff to work with! Both colleagues and mid-management.
    Interesting and diverse array of projects offered, including the opportunity to change teams frequently, providing greater learning opportunities and diversity in your daily activities.
    Great work/life balance due to the flexibility offered by the Department and particular teams.
    Opportunities to work with other government departments and external stakeholders provide with good learning possibilities too.

    Cons

    Too much bureaucracy! Projects get stalled all the time, particularly depending on the change of Ministers or upper management, and so much time and effort is wasted on projects that never kick in.
    Lack of quality in some of their publications and analysis, particularly when compared to Academia.
    Recent budgetary constraints have made the possibility of travel and training much more difficult than before.

    Advice to Management

    Do not cut on the training budget


  7. Helpful (1)

    "Been here for over a year, definitely apply if you're a graduate but not if you have ambitions."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Leeds, England (UK)
    Current Employee - Business Analyst in Leeds, England (UK)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time (More than a year)

    Pros

    Expanding rapidly
    More staff capability
    Flexi
    Very diverse and equal opportunities
    Less ego or alpha types

    Cons

    Archaic senior team at mid management. The ceo cio are great.
    Not very agile
    Low pay
    Hierarchy and grades
    Too many people work on one thing - over resourced

    Advice to Management

    To enable growth by moving with the world as oppose to catching up years later

  8. "Good work environment - limited development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Agent in Burnley, England (UK)
    Former Employee - Customer Services Agent in Burnley, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Department for Work And Pensions full-time (More than a year)

    Pros

    Good working environment.
    Well managed.
    Flexi-time and alternate start times available.

    Cons

    Limited opportunities for professional development.


  9. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    Just started with the company but looks like it has been rejuvenated and they are looking and making a big change with this sector. Hopefully exiting times ahead

    Cons

    Having to commute every day as I originally applied for the one in Manchester. Hopefully will get a transfer in the near future


  10. "Adviser"

    StarStarStarStarStar
    Former Employee - Employment Coach in Scarborough, England (UK)
    Former Employee - Employment Coach in Scarborough, England (UK)

    I worked at Department for Work And Pensions full-time

    Pros

    Support unemployed people who are disadvantaged in the work place

    Cons

    Can be stressful but rewarding

    Advice to Management

    no advice


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