Department for Work And Pensions Reviews | Glassdoor

Department for Work And Pensions Reviews

Updated February 23, 2017
128 reviews

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Full-time Part-time

2.9
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Department for Work And Pensions Permanent Secretary Robert Devereux
Robert Devereux
37 Ratings

128 Employee Reviews

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Pros
  • Flexi-time a bonus if you can get it" (in 23 reviews)

  • Flexible working pension good work to life balance (in 15 reviews)

Cons
  • Absolutely shambolic senior management (in 12 reviews)

  • Pay is least amongst other civil service departments (in 5 reviews)

More Pros and Cons

  1. Helpful (4)

    "Complete disgrace of an organisation!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in London, England (UK)
    Current Employee - Customer Service Agent in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions full-time (More than 8 years)

    Pros

    A warm, dry environment- that's the best I can think of

    Cons

    Anyone who has worked in private industry and comes here will get shock of their lives. If you work yourself into the ground, come in early, leave late, skip lunch answer every call and customer or actually care about getting everything done you will get exactly the same as the guy who sits looking at football results on his screen. You'll love this job if you are useless, if you don't know anything about digital applications and if you've been there since the 70's/80's and are just seeing out your time. The I.T. is terrible, leading to complete staff meltdowns. In an effort to save money they have stopped ordering basic items like calanders and note pads which are essential items especially when constantly discussing benefit payment dates and staff have to buy their own, they also took away the water machines. They could save millions in man hours if they looked at why staff have to input the same info onto three or four systems so information can be accessed instead of devising a system where it can all be pulled off of one system. You have at least three forms for everything. If there is a complicated way- they will find it. All decisions are made by back of house people who stand for hours talking about the other staff in poorly disguised whispers- these people will tell you what to do and how easy it is to do and check your work, but no way could they do the front line customer facing themselves and if you suggest they try, they are too busy to try. To top it all off- when you are customer facing you will be faced with all manner of insults from addicts etc.

    Advice to Management

    Don't make ANY decisions regarding customer facing officers unless you can PROVE you can do it first. Sort your I.T., make the P.D.P. System more varied- you have rubbish and good staff in same bandings.


  2. Helpful (6)

    "Admin officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Officer in Blackpool, England (UK)
    Current Employee - Administrative Officer in Blackpool, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions (More than 10 years)

    Pros

    Absolutely none, its getting worse

    Cons

    Beating the boredom and standing the crap management

    Advice to Management

    Get real, all the staff are demoralised and all for £19090 per year


  3. Helpful (5)

    "Sinking ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    Annual leave entitlement and flexi time (where available)

    Cons

    Poor training. Nepitism is rife.


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  5. Helpful (5)

    "Nasty, exploitative employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Economist in London, England (UK)
    Former Employee - Economist in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than 8 years)

    Pros

    - Flexible & on occasion home working.
    - Pension Scheme, but the amount you have to contribute has gone up a lot & is being replaced by an even less generous Alpha Career Average scheme from 1st April 2015. But, to be fair, the new scheme will still be less worse than 99% of the money purchase schemes in the private sector.

    Cons

    - Poor pay.
    - No pay rise for 3 years then capped rise of 1%.
    - Lack of promotion opportunities, with those that are available being restricted to white people (in a clever & underhand way) or those who play games with & suck up to useless management.
    - Grade 6's at DWP are especially incompetent. They and other middle management are spineless & won't hesitate to shaft you (for the annual and mid year reviews) after they've bled you dry (like a leach) of all your energy, skills and knowledge.
    - Good pieces of work you do will be claimed as their own without a second thought for acknowledging your efforts, even in your annual review which is where it really counts.
    - The policies HR & senior managers come up with are designed to shaft you so you can't progress in the organisation and end up leaving.
    - The work is often dull & repetitive & is compounded by the outdated IT systems in place. The newest IT roll out from 2014 has only managed to make things worse, with MS Office crashing more, not less, often & the need to reboot your machine increasing not decreasing.
    - You have to work with (many, but not all) policy colleagues who have Alf Garnett/Black & White Minstrel type attitudes & they exhibit this by using inappropriate language and historical references & by talking down to you.
    - The management in DWP is too spineless to sort out the mess & instead lets people leave the organisation because of industrial injuries or harassment/bullying.
    - Needless to say, DWP has a high staff turnover rate which means experienced staff leave thus putting added pressure & workloads on the staff that stay. By making/allowing the organisation to become an unpleasant place to work the staff attrition rate has increased and thus reduced the costs of DWP hitting its lower headcount target. Sadly, this is a cynical way of cheating people out of voluntary & compulsory redundancy payments that would otherwise be paid.
    - If you are Muslim, you should be especially vigilant as more experienced DWP employees and managers will find ways of giving you the most difficult assignments that more senior people say can’t be done & then you’ll get it in the neck come review time for not satisfactorily achieving your objectives.
    - Office culture varies but usually has an element of banter about it that normally ends up putting a woman, foreigner, gay or other minority person at the but of it.

    Advice to Management

    Sack the racists & dinosaurs you hired & continue to hire. Replace the most senior management in the organisation.


  6. Helpful (4)

    "Terrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Agent
    Current Employee - Call Agent
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions full-time

    Pros

    Monday to Friday.
    There is nothing else good about this place to work.

    Cons

    Work is very hard mentally as there is never any breaks between calls as it is so poorly run. Customers come on the phone angry due to having to wait in excess of 30 minutes on a normal day, due to a horrendous lack of staff.
    Training is amongst some of the worst I have ever experienced in any job previously.
    Management and Senior management have no compassion and are constantly on your back about stats even if you are only above target by 1 - 2 seconds.
    Easily the worst job I have ever had, and I worked in outbound sales doing cold calls.

    Advice to Management

    Hire more people as you are terribly understaffed also treat your staff better as the fact that I started in a group of 34 people, so many people have left due to the terrible way the company is run there is now less than 15.


  7. Helpful (5)

    "Typical government department"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Longbenton, England (UK)
    Former Employee - Anonymous Employee in Longbenton, England (UK)
    Doesn't Recommend
    Negative Outlook

    I worked at Department for Work And Pensions full-time (More than 10 years)

    Pros

    Flexi time and annual leave are there. Some really nice working colleagues. Can go home and forget about work.

    Cons

    Management as a whole are so busy trying to please the senior civil servants and MP,s that the grunts on the shop floor doing all the work get trampled all over. Treated like idiots and receive no respect. The odd manager who isn't trying to climb the ladder by sacking abusing or disciplining there staff are soon themselves hauled over the coles themselves for not towing the managerial party line.

    Advice to Management

    Go back to training, brush up on your man management and people skills


  8. Helpful (3)

    "Appalling Employer!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Civil Servant in Widnes, England (UK)
    Current Employee - Civil Servant in Widnes, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Department for Work And Pensions full-time (More than 10 years)

    Pros

    Flexi-time and working five days Monday to Friday. Holidays are up to 30 days per annum after a qualifying period.

    Cons

    Office Managers are poor, Senior Managers are poor and out of touch, Line Managers are clueless (P.H.) There exists a culture of bullying, promotion on merit is rare (you need to be friendly with management or know someone on the interview panel). The working environment is very 'back-stabbing'. Managers give members of staff poor performance rating at the end of the staff year, if they had a clash of personality. People who get on, 'kiss backside' of managers infact I would go so far as to say it is the most toxic environment I have ever worked in. Lets not forget the 1% pay increase for the next four years, and taking into considereation that your pension contribution goes up by more than this means that in effect, you are taking a pay cut each year! Performance Improvement Plans (PIP's) are handed out as punishments not to improve staff performance! Most back stabbing colleagues ever!!

    Advice to Management

    Managing people is a dying skill and judging by the bullying tactics that you use, it wont be long before its exstinct altogether!


  9. Helpful (1)

    "Universal Credit"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions part-time

    Pros

    Some money to live on but I doubt it would be enough if I had to sustain myself

    Cons

    Staff don't seem to give much help or guidance on job searching and the whole operation seems as though it's there to make you trip up and not receive any money

    Advice to Management

    Give more help to the people looking for jobs instead of them being made to feel as though they have no option but to spend all their time job searching


  10. Helpful (1)

    "My job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contact Centre Agent in Glasgow, Scotland (UK)
    Current Employee - Contact Centre Agent in Glasgow, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Department for Work And Pensions full-time (More than 10 years)

    Pros

    Was a great job for the flexibility.

    Cons

    That flexibility is being removed by a Work Force Management which dictates when you have to work and when to have leave.

    Advice to Management

    Take heid of your staff.


  11. Helpful (3)

    "Shambolic Management. Training poor due to being badly understaffed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Officer in Darlington, North East England, England (UK)
    Former Employee - Administrative Officer in Darlington, North East England, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    I worked at Department for Work And Pensions full-time (More than 10 years)

    Pros

    You get flexible-time. Some staff enjoy the power of being able to run people's lives.

    Cons

    Poorly trained management. Rules constantly changing. Not much personal flexibility.

    Advice to Management

    Training staff better. Lose the egos.



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