Dermalogica Reviews | Glassdoor

Dermalogica Reviews

Updated May 29, 2018
46 reviews

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3.4
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Aurelian Lis
9 Ratings

46 Employee Reviews

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Pros
  • "The monthly product allocation for full-time employees is enough for you to try all the products eventually and give a few to friends or family" (in 10 reviews)

  • "50 monthly product allocation, managing my own diary as a business development consultant" (in 8 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Dynamic & Supportive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Los Angeles, CA
    Current Employee - Marketing in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dermalogica full-time (More than 5 years)

    Pros

    - Great Brand & outstanding products
    - Innovative ("move fast and break things") culture
    - Excellent leadership (both long-standing employees and new leaders)
    - Trust in the next generation of leadership to manage strategic initiatives
    - Great professional development seminars and learning tools from parent company and sister brands
    - Career progression and opportunity for travel
    - People-first

    Cons

    As we are adjusting to a new way of working there is often cross over in roles and responsibilities, resulting in inefficiencies. I would expect that this would ease in time as projects become more clearly defined and departments are aligned.

    Advice to Management

    Continue to foster the innovative and supportive culture. During my tenure at Dermalogica I have experienced some personal hardship and the support and warmth from senior management was incredible. It is heartwarming to know that as a dedicated employee the business is committed to my well-being as much as I am to the brand’s continued success.

    Dermalogica Response

    Nov 28, 2017 – Human Resources

    Hi. Thank you for your review and feedback. It's great to see you mention a number positives regarding the company's direction. As we move forward, we will continue to address obstacles and... More


  2. "National account retail associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Account Retail Associate in Fort Worth, TX
    Former Employee - National Account Retail Associate in Fort Worth, TX
    Positive Outlook
    Approves of CEO

    I worked at Dermalogica part-time (More than a year)

    Pros

    I love this company. They offer so much education and take really good care of you! They have great management and benefits for part time job

    Cons

    Only allow 24-30 hours. Sometimes job requires more for paper work and phone conferences. Company wants all your hours to reflect sales numbers not necessarily training.

    Dermalogica Response

    Dec 5, 2017 – Human Resources

    Hi. Thank you for your review. It's good to hear that you were able to participate in the educational opportunities offered by Dermalogica. We will share your feedback regarding the time necessary... More

  3. "Highly recommend this company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Carson, CA
    Current Employee - Sales Manager in Carson, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dermalogica full-time (More than 10 years)

    Pros

    Enjoy being part of a growing company with many opportunities. Lots of new positions have been created which keeps the work environment interesting. Good mix of tenured and new talent.

    Cons

    More team building activities would be phenomenal along with increased learning opportunities to provide our staff with career building tools.

    Advice to Management

    Our CEO keeps us informed on how we are doing and where we need to go! All staff members are included in our monthly Town Hall meetings which keep us motivated to work diligently towards our company goals.

    Dermalogica Response

    May 3, 2018 – Human Resources

    Hi. Thank you for your review. It's great to see you mention the growth that the company has experienced and the opportunities that come with growth. We will ensure that your comments around team... More


  4. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carson, CA
    Current Employee - Anonymous Employee in Carson, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dermalogica full-time

    Pros

    Great people.
    Rarely find someone who has a bad attitude.
    STRONG CEO leadership.

    Cons

    Benefits need to be better (lower cost).
    More holidays/vacation time needed
    Seems that workload expectations are getting tougher and more unrealistic.

    Advice to Management

    Don't work your employees to death. Adhere to the same expectations you set for your employees (stick to deadlines, let them take time off, encourage them participate in the company sponsored activities)

    Dermalogica Response

    Feb 7, 2018 – Human Resources

    Hi. Thank you very much for taking the time to share your feedback. We understand that cost of benefits is important and will continue to work with our benefit consultants to obtain the best health... More


  5. "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Carson, CA
    Former Employee - Operations in Carson, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dermalogica full-time (More than a year)

    Pros

    free product, you're not expected to stay later than 5:30

    Cons

    Low morale, low wages, catty employees, not a lot of opportunity for advancement or raises, managers openly criticize employees appearance.

    In my HR exit interview I was told it's a shame they aren't allowed to offer more salary-wise because they often lose talent to higher paying companies.

    Advice to Management

    stop being so stingy with the salaries

    Dermalogica Response

    Dec 12, 2017 – Human Resources

    Hi. Thank you for your review. We appreciate you taking the time to share your thoughts and we'll ensure they are passed on to the management team.


  6. Helpful (1)

    "Overall, a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Carson, CA
    Current Employee - Manager in Carson, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dermalogica full-time (More than 5 years)

    Pros

    • My favorite benefits: free monthly product allocation and wholesale pricing on additional personal-use products, an extra free product a month at our monthly Townhall meetings (Corporate employees), annual fitness reimbursement, education reimbursement, 6 weeks of “gap pay” to make up the difference in pay while on maternity leave, 401k matching, fun events from the Social Committee like workout and meditation classes and free monthly massages. Of course we have all the medical, dental, FSA, etc. benefits expected of a company our size as well, and our medical carrier has a Teledoc option too, which is nice.
    • The current CEO keeps the entire company informed with what is going on globally with monthly Townhall meetings at Corporate that are also streamed for remote staff, and monthly summary emails from him.
    • Due to the Unilever purchase of our company, processes are being streamlined and it feels like we are more organized and “official” for lack of a better word, while still maintaining a good small-company feel too.
    • I have personally felt that my hard work is recognized and awarded accordingly. I feel good about my growth within the company – past and future.
    • Peer-to-Peer Recognition program. This is a newer program and I love the positivity. I would see it in quarterly periods though (instead of annually), and maybe with small awards like some other large companies do, like credits to buy things from a third party. When it’s annual, it’s hard to remember what I want to recognize several months later.
    • Another small thing I love is the corporate building – it’s always super clean and bright with natural light and it just -feels good- to be here.

    Cons

    Sometimes processes can be a little overzealous with guidelines that slow down the process or don’t seem to be customer/staff friendly – it has been like this as long as I have been here. Over the past year or so, this seems to be slowly changing, but with a company of this size, it cannot all happen overnight.

    Advice to Management

    • Would love to see middle management, company-provided seminars and/or brainstorming sessions. I would like to know what other managers here (and maybe even at our sister companies) are doing to develop their staff and maintain a great morale.
    • If we ever move to a larger building in the future, I would love to have an on-site day care option


  7. "Growth Mind-set"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dermalogica full-time (More than 8 years)

    Pros

    There have been significant changes with the Unilever Prestige acquisition since 2015. It is all about growth by being clever through innovation and best practices while building upon the rich history and DNA of the organization. Elevated expectations and growth goals have sharpened the culture for the better. This is going to be a fun and challenging journey.

    Cons

    Previous successes through the years have instilled in some of the tenured employees a sense of doing things in absolute ways rather than adapting nimble and agile views and methodologies moving forward.

    Advice to Management

    Continue to tear down walls and establish better communication and collaboration between business units. Accountability is a good thing. Got to also love meritocracy!

  8. Helpful (8)

    "Business Model has changed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Los Angeles, CA
    Former Employee - Business Consultant in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dermalogica full-time (More than a year)

    Pros

    Looked forward to working for what I now know is a "once was" best in the industry.

    Cons

    New ownership cares about numbers. Want 20% year over year growth. Management states "Unilever wants their ROI." New products every month sometimes two makes it hard to roll out and get buy in from accounts. Unrealistic expectations

    Advice to Management

    We remember that small businesses grew that company for 20 years. Made a name for Dermalogica. Catering to Ulta, SalonCentric and retail locations means its no longer a Professionals Only product line but just like every other grocery store line. You've lost your exclusivity.


  9. Helpful (1)

    "Stagnant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Los Angeles, CA
    Former Employee - Sales Associate in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Free monthly product. Lots of parking, lunch on site, nice facility. Casual attire . Cubicles, local, friendly people, free coffee,

    Cons

    Micro management. Lack of pay. No room for advacement, same lunch menu, expectations are unreal, slave ship vibe, doesnt pay well

    Advice to Management

    Trust your employees more & pay what they are worth!


  10. Helpful (1)

    "Loved it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Consultant in Ventura, CA
    Former Employee - Business Consultant in Ventura, CA
    Neutral Outlook
    Approves of CEO

    I worked at Dermalogica full-time (Less than a year)

    Pros

    Skin care education, fantastic managers, good sales support, good benefits, lots of incentives and contests to keep you motivated. Great headquarters.

    Cons

    Company is restructuring post acquisition by a larger company... the job security is not very stable. Not enough educators to support the field


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