Desert Financial Credit Union Reviews | Glassdoor

Desert Financial Credit Union Reviews

Updated October 10, 2018
111 reviews

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3.0
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Desert Financial Credit Union CEO Jeffrey Meshey
Jeffrey Meshey
13 Ratings

111 Employee Reviews

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Pros
  • "Not a bad organization, good benefits" (in 10 reviews)

  • "Great employees, great management, training that is above par, communication with upper management is open and frequent" (in 6 reviews)

Cons
  • "Work branch hours can be a negative for some" (in 2 reviews)

  • "They have had to scale back employee benefits" (in 2 reviews)

More Pros and Cons

  1. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Mesa, AZ
    Former Employee - Bank Teller in Mesa, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Desert Financial Credit Union full-time (Less than a year)

    Pros

    I really enjoyed the people I worked with. Hours are great

    Cons

    PTO wasnt that great. That's about it?


  2. "Business Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Desert Financial Credit Union full-time

    Pros

    Management was great and you receive bonuses quarterly

    Cons

    Customers can be rude. Pay is average.

  3. "Office assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I have been working at Desert Financial Credit Union full-time

    Pros

    Fun people, nice environment.

    Cons

    Non I can think of.


  4. Helpful (3)

    "Worst job I’ve ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller
    Former Employee - Teller
    Doesn't Recommend
    No opinion of CEO

    I worked at Desert Financial Credit Union full-time

    Pros

    Nice coworkers, benefits were okay

    Cons

    Training was completely inadequate and focused 95% on selling. There was barely any focus on using the actual system and performing transactions. Once at the branch you are thrown to the wolves and expected to know everything.
    The customers were terrible- rude, angry and allowed by managers to treat us horribly on a daily basis. You are told in training that you should only offer “products” to customers if you feel it would benefit them. (Financial planning, credit cards, loans, etc) Nothing could be further from the truth- we were pressured daily to sell sell sell, whether it was needed or not.

    Advice to Management

    Take a serious look at the training process, and understand that if new employees go into a branch barely knowing how to do their job they are not going to give quality customer service.
    The focus should be on helping customers, not trying to sell them things they don’t want or need!


  5. Helpful (7)

    "Niceness is not enough!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Desert Financial Credit Union full-time (Less than a year)

    Pros

    Very nice people!
    Community-involved and minded.
    Good corporate history and stable company.
    There are real issues, but not in every department. I think some areas are good, fun places to work.

    Cons

    People here are grown here, so you will experience very unprofessional behavior, because it has been accepted here, and HR is one of the worst places in the company to work.
    Be careful if you are a seasoned employee and they hire you. It is not to grow you but to learn from your expertise and grow others. You won't be told that and you won't be renumerated for it. You will help others all day, then work nights and weekends to do your work. It is frustrating to know more than your peers and manager. It would be okay if you knew that going in.
    While people are nice to your face, they are passive aggressive, cliquish, gossipy, and retalitory, etc. In 20+ years of work, I have never seen anything like it!
    They fire at a drop of a hat and for little of nothing.

    Advice to Management

    Clean house!
    Hire people with seasoned skills, degrees and give them authority to make the changes needed; start in HR.
    Look at individual units. Turnover as high as 80% is telling you something. Listen to it!


  6. Helpful (1)

    "Personal banker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Desert Financial Credit Union full-time

    Pros

    decent pay, growth if you want to back track

    Cons

    dont care about employees, all fake, doesnt matter unless you did it at that company


  7. Helpful (1)

    "Assistant Service Manager is one of the hardest working members of the team, but they are never treated as management."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Service Manager in Phoenix, AZ
    Current Employee - Assistant Service Manager in Phoenix, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Desert Financial Credit Union full-time (More than 3 years)

    Pros

    Dfcu offers a handful of great benefits.

    Cons

    During 2018 dfcu made the decision to stop their pension program.

  8. Helpful (4)

    "Very Unprofessional Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Desert Financial Credit Union full-time (Less than a year)

    Pros

    They have good health benefits.

    Cons

    Unprofessional behavior- high turnover and poor management. They talk about culture, values, and mission but they treat their employees poorly and cover up their unethical behavior. Really think about working here and read the other reviews.


  9. Helpful (1)

    "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Desert Financial Credit Union full-time (More than a year)

    Pros

    Busy work, learn a lot and meet new people, great work staff

    Cons

    Not much of a management team, excluded a lot

    Advice to Management

    Don't close yourselves off in the office for hours a day


  10. Helpful (2)

    "Good people, poor middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative in Phoenix, AZ
    Former Employee - Financial Services Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Desert Financial Credit Union full-time (More than a year)

    Pros

    Good, hardworking people work there on the front lines.

    Cons

    Benefits below average, pay below average. Very high turnover rates.

    Advice to Management

    Put dept. heads in-charge that know what they are doing and don't just promote people just because they have survived under the radar. Focus on turnover rates, way to high for a well established financial institution.


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