Design Within Reach Reviews | Glassdoor

Design Within Reach Reviews

Updated February 21, 2017
83 reviews

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83 Employee Reviews

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Pros
  • Really good day-to-day work environment, team, organizational structure (in 9 reviews)

  • Autonomous work environment, great product, met some great clients (in 4 reviews)

Cons
  • Too much nepotism, and cliquey environment, leading to high turnover rate (in 5 reviews)

  • Shark competition for sales with dilutes the level of customer service provided (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Los Angeles, CA
    Former Employee - Account Executive in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Design Within Reach (More than 3 years)

    Pros

    The product sells itself and draws a highly educated and interesting clientele.

    Cons

    Management who have no real management training or skills. Daily squabbling over sales with colleagues brings out the worst in people. Uncontrollable obstacles in DWR policies directly affect your paycheck.

    Advice to Management

    Create a team environment in each studio with a commission split pay structure. The people working for you are talented and passionate - leverage those wonderful assets and it would pay dividends in the long run.


  2. Helpful (1)

    "a shame"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT
    Negative Outlook
    No opinion of CEO

    I worked at Design Within Reach (More than a year)

    Pros

    product, industry access, beautiful stores

    Cons

    no vision or strategy, cool kids club, noncompetitive benefits, zero ability to recruit due to location

    Advice to Management

    listen to people around you, share the wealth, adopt modern business practices


  3. Helpful (3)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Design Within Reach full-time (More than a year)

    Pros

    Reputable company. Amazing products. Beautiful work atmosphere

    Cons

    Salary against draw. Unhelpful corporate structure. Changed internal ordering system and screwed up countless orders within the entire company.

    Advice to Management

    Rethink the pay structure.


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  5. "Great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great company to expand and grow within. Laid back staff. Company is well organized with great benefits for employees

    Cons

    None. Company treats employees well

    Advice to Management

    Keep doing what you are doing. You will bring in great people


  6. Helpful (1)

    "ok company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT
    Doesn't Recommend

    I worked at Design Within Reach (Less than a year)

    Pros

    Amazing products, beautiful stores, work with the best design company

    Cons

    clique-y
    too much backtalk.Changed internal ordering system and screwed up countless orders within the entire company, bad customer service.


  7. Helpful (1)

    "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Design Within Reach full-time (More than 3 years)

    Pros

    Ability to create your own paycheck. Entertaining coworkers.

    Cons

    A lot of the employees are over sensitive.

    Advice to Management

    When hiring- you have to remember this is ultimately a sales job. More emphasis seems to be put on hiring right brain creatives and trying to teach them how to sell. I think this is fine for some of the team. On the flip side, I think the company would do better hiring passionate SALES people and teach them the ropes regarding furniture and design. Or better yet, only hire people with both types rather than picking one out of the 3 interviews you did that day.


  8. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great team to work with

    Cons

    Long work hours and terrible location

    Advice to Management

    Collaborate with staff more often


  9. Helpful (13)

    "Salary review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Los Angeles, CA
    Former Employee - Account Executive in Los Angeles, CA
    Positive Outlook
    Approves of CEO

    I worked at Design Within Reach (More than a year)

    Pros

    You are guaranteed a paycheck no matter what happens.

    Cons

    The company has not given the employees raises in years! Corporate expects you to do it by earning more commission to cover the cost of living increases which means you never get ahead. Most employees have a second job to cover living expenses. Your paycheck is roughly $1200 before taxes and after taxes and health insurance it is in the high $800s. This means that every employee that works for the company in California cannot even pay their rent with one paycheck. We work for a company that expects us to be professional, have great skills in computers, design and handling the public but don't pay us what a professional should make. They pay the people in Texas the same base salary as they do in California and yet the cost of living is 35% more. No one can afford to live in a decent area at all unless we live an hour away from work or live in a very small studio apartment. Then they want to add staff to the studio which will bump up sales a little but at the same time take away some sales from the existing account executives. DWR needs to pay its account executives a living wage for the area of the studio they work in. We should not have to worry about an entire paycheck going to rent with nothing left over to eat, buy gas, etc. The commission checks sometimes makes up for it, but it does not always cover expenses especially if you have other bills or want to treat yourself to something nice every once in a while like a piece of furniture from the company itself.

    Advice to Management

    A few things:

    For AEs - Pay them according to the cost of living index. If you are paying an employee in Texas $33K they can afford to live a comfortable life then the employees in other markets should be able to do the same. The should get paid using the equivalent from the Consumer Price Index. A very average 1 bedroom apartment in an ok area to bad area costs between $950 to $1300 a month. One paycheck (non commission)cannot even cover the entire rent! That doesn't even include electricity, internet, water etc. There is something seriously wrong with that. DWR is held up to very high standards and should treat their employees fair.

    As for management, have you ever wondered why so many Studio Proprietors step down to be AEs again? I know of at least 4 people who have done that in the company. The reason why is because they discovered they can make the same exact money with less responsibility. You have created bosses and not leaders. A company that values good leadership should know the Studio Proprietors shouldn't be competing with their employees for sales. That doesn't create a great work atmosphere. A manager should be doing everything in the interest of the team and supporting the team. They shouldn't be worrying about if they are working on a project, doing visuals, assisting in customer issues they will be losing out on sales and making less money. The studio proprietor of the luxury level of retail should be getting a yearly salary with a very small commission of the studios sales every month ie. $55K plus .01% commision. The focus of the studio proprietor should be on creating an amazing team that will increase sales. They shouldn't be competing on the same level of their AEs.


  10. Helpful (9)

    "Sinking Toxic Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Depending on the department, there are a few genuinely nice people to work with on a daily basis. Those few individuals get the concept of team work and help make an already toxic work environment more bearable.

    Cons

    Toxic work environment, where individuals are not properly supported and treated as a lesser working class. The executive team is oblivious to the needs of their workers, which leads to the high turnover rate. There is an issue company wide in regards to the complete lack of respect and appreciation for the individuals who work day to day to resolve issues created by the executive team and sales team.

    Advice to Management

    Before you experience another mass exodus at the company, I suggest you show more appreciation and respect to your team, the empty words are not working. Nothing has gotten better since Herman Miller, if anything the business and working environment has gotten extremely worse. Rather than be all talk, it's time to act and show your team how much you really appreciate them. Working for Design Within Reach is not rewarding, so be happy there are a few workers who still show up everyday to do a job in such a toxic place.


  11. Helpful (2)

    "Studio Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Studio Account Executive in New York, NY
    Former Employee - Studio Account Executive in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Design Within Reach full-time (Less than a year)

    Pros

    - Within a month or two you'll become a fact engine on Modern Furniture.
    - If full-time retail sales is you're thing, this is a decent retail job.
    - The hours aren't bad.
    - If you stay there long enough you can earn a decent salary.

    Cons

    - It takes a good 6 months to maintain a decent salary with the sales commission. Have a bad month and it kills your cash flow.
    - Management and CEO are pretty out of touch. Lot's of corny 'we'll change the world by selling a lot' emails.
    - It's a retail job, hence sales, how you compare to everyone else, sales, sales and sales.

    Advice to Management

    N/A - things may have changed since I worked there.



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