Detroit Zoological Society Reviews | Glassdoor

Detroit Zoological Society Reviews

Updated April 7, 2017
20 reviews

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3.2
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20 Employee Reviews

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  1. "Park Safety"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Detroit Zoological Society (More than 3 years)

    Pros

    The Zoo is a wonderful place to work it gets you to where you really need to be

    Cons

    its not a place you would wanna stay working at forever


  2. "Concessions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concessions in Royal Oak, MI
    Current Employee - Concessions in Royal Oak, MI
    Recommends
    Positive Outlook

    I have been working at Detroit Zoological Society part-time

    Pros

    You get to see animals as you trying to get where you need to go you can go to the zoo anytime you want, its free if your an employee, and most of the employees are friendly there.

    Cons

    You don't get benefits, not getting paid enough for what I do, there not always topnotch when it comes to the scheduling, they forget to give you a lunch break sometimes, they make you stay even if your ride is already there and they would tell you to leave early even if you didn't drive there.

    Advice to Management

    Be more considered to the employees that works there, get benefits, and give them a little more freedom.


  3. "Collectively Bargained"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Animal Care in Royal Oak, MI
    Current Employee - Animal Care in Royal Oak, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Detroit Zoological Society full-time (More than 10 years)

    Pros

    Unique environment/job setting and some very positive aspects for those passionate about animals, children or the environment.

    Cons

    Elitist and exploitative leadership attitude.

    Advice to Management

    Redefine corporate culture to apply value to staff at all levels of the organization.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great People to work with but terrible management."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Relations Assistant in Royal Oak, MI
    Current Employee - Guest Relations Assistant in Royal Oak, MI
    Doesn't Recommend
    Negative Outlook

    I have been working at Detroit Zoological Society full-time (Less than a year)

    Pros

    - get to work at a zoo
    - background access to the zoo
    - discounts on food and merchandise
    - free admission

    Cons

    - poor scheduling: most of the time the schedule is not posted until the friday or saturday before the work week; the schedule can change at any time and the employee has to honor it or call off; will not allow shift swaps between employees and would rather have the employee call off;

    - supervisors can be micromanagers; they also have a tendency to disappear so if a problem arises then the employee has to handle it themselves and potentally face reprecussions.

    - can be really political- everything is based off of seniority (leaving early, hours, off days, requests) rather than positive and effective work behavior; those with a lot of seniority can be 'forgiven' for major or consistent problems;

    - lots of before and after hour meetings; extra-curricular events and meetings are required (though you do get paid to be there)

    Advice to Management

    - work on scheduling, if you want us to have off requests two weeks prior then you should have schedules up at least the week before (not days)

    - reward good and positive work rather than seniority


  6. "team member"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concession Stand Team Member in Royal Oak, MI
    Current Employee - Concession Stand Team Member in Royal Oak, MI
    Recommends
    Positive Outlook

    I have been working at Detroit Zoological Society (Less than a year)

    Pros

    Good hours, make lots of friends, be around alot of people, good supervisors.

    Cons

    Some employees don't do their work, horrible managers that don't want to be managers so they treat employees bad

    Advice to Management

    Make sure when managers are hired they actually want the job. And don't let employees get away with everything get rid of the bad employees asap


  7. "Great place to work! The staff is diverse in personality and is a family! I felt extremely welcomed."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Relations Assistant in Detroit, MI
    Current Employee - Guest Relations Assistant in Detroit, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Detroit Zoological Society full-time (More than a year)

    Pros

    Family and friend oriented! Happy environment to work in. Duties can sometime be flexible and allow you to venture into other areas.

    Cons

    Choosing days off is limited, really long hours at times

    Advice to Management

    Work on the process of giving lunch breaks


  8. Helpful (1)

    "Nice starter position but has no real growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Park Safety Officer in Royal Oak, MI
    Current Employee - Park Safety Officer in Royal Oak, MI
    Doesn't Recommend
    Neutral Outlook

    I have been working at Detroit Zoological Society part-time (Less than a year)

    Pros

    -Atmosphere (the zoo itself)
    -Flexibility (management successfully works around other obligations)
    -Teamwork
    -Perks
    -Uniform provided
    -"Open-door" policy
    -Plenty of exercise (post are either walked or a bicycle is used)

    Cons

    -Pay (less than $10 per hour)
    -Must work holidays (except Thanksgiving, Christmas, New Years)
    -Hours are sporadic and sometimes erratic (can be randomly scheduled to work 10-13 hour shifts without day of recuperation)
    -Generally looks to hire in the older demographic
    -Poorly managed
    -Too much micro-managing among peers
    -No growth (part-time seasonal, part-time, full-time, supervisor)
    -Can tell that department isn't necessarily a priority by organization (tons of outdated material and equipment)
    -Mostly outdoor environment

    Advice to Management

    The amount of money being paid to the officers is a little disheartening and disrespectful for the duties performed and title held; the topic should definitely be renegotiated.


  9. "Worthwhile organization with clear focus on animals, but short sighted on people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Royal Oak, MI
    Former Employee - Anonymous Employee in Royal Oak, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Detroit Zoological Society full-time (More than 3 years)

    Pros

    There is a clearly defined mission supporting animal welfare and environmental issues and almost all employees are there to support it. Staff are generally friendly.

    Cons

    For an organizantion that is clearly a leader in a animal welfare and humane treatment of all living things, its treatment of the human element falls short. There is disparity in salaries across disciplines, and more importantly different treatment of staff. Behaviors that are acceptable for some are cause for discipline or termination for others, often with a lack of compassion and goodwill.


  10. "An amazing experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Relations Sales Associate in Royal Oak, MI
    Current Employee - Guest Relations Sales Associate in Royal Oak, MI
    Recommends
    Positive Outlook

    I have been working at Detroit Zoological Society full-time (More than a year)

    Pros

    When you become an employee, you see a new side to the zoo. You learn about the animals and all of the strides the zoo is making for both captive and wild animals. The training is sound an very effective, they make it clear that they want you to succeed and be safe in your work. There is a great amount of continuity from their mission statement and core values as it applies to everyday tasks.

    Cons

    There is a serious lack of interdepartmental communications for day to day operations. This results in wrong information being shared and guest becoming frustrated, which takes a toll on sales and staff morale. Full-time year-round staff seem a bit "high and mighty" around the seasonal staff members.

    Advice to Management

    I would love it if inter-departmental relations and communications improved. There were several instances of communication lapses that directly affected my work.


  11. "I had a great experience at the zoo"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Representative in Royal Oak, MI
    Former Employee - Human Resources Representative in Royal Oak, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at Detroit Zoological Society full-time (Less than a year)

    Pros

    Very exciting to work at a kind friendly place

    Cons

    some of the people were not so nice

    Advice to Management

    treat your temps better


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