DialAmerica Reviews | Glassdoor

DialAmerica Reviews

Updated April 13, 2019
898 reviews

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3.4
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Chris Conway
35 Ratings

Employee Reviews

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Pros
  • "Great Company, Friendly Coworkers, Flexible Schedule" (in 97 reviews)

  • "The flexible hours are great for students, parents who want to be available for their children, and retirees wanting to still work" (in 54 reviews)

Cons
  • "Call center is a thing of the past" (in 54 reviews)

  • "No opportunity to go full time permanently" (in 35 reviews)

More Pros and Cons

  1. "Great job with flexible schedules"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westlake, OH
    Former Employee - Anonymous Employee in Westlake, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at DialAmerica part-time (More than a year)

    Pros

    Flexible schedules and they care about what’s going on outside of work. Great supervisors, they really care about your success.

    Cons

    Customers can be pretty tough sometimes.


  2. "Quick advancement, Decent experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coaching Specialist in Phoenix, AZ
    Former Employee - Coaching Specialist in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DialAmerica part-time (More than a year)

    Pros

    Great coworkers, great Director and HR lady, fun and upbeat environment. Only left due to location in Phoenix closing, but if you find another one in your travels, definitely give it a shot! Wonderful work/life balance as long as you communicate the time you need off ahead of time.

    Cons

    Low pay, not so great benefits

    Advice to Management

    Keep being awesome!

  3. "Ok place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Agent
    Former Employee - Agent

    I worked at DialAmerica part-time

    Pros

    Easy work and flexible schedule

    Cons

    It was very boring place to work


  4. "Great Leadership Resume Builder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Coaching Specialist/Supervisor in Oak Brook, IL
    Former Employee - Coaching Specialist/Supervisor in Oak Brook, IL

    I worked at DialAmerica part-time (More than a year)

    Pros

    Although there are many types of "leadership" opportunities out there (recruiting, HR, operations, etc.), the traditional view of leadership is generally leading a team of direct reports. If it's been a while since you managed a department or a team (as was my case, since I'd returned to school as an adult and had been in either individual contributor roles or operations support roles in recent years), then this is a great place to build out your resume with more recent leadership experience. It's also a great opportunity for high performers without any prior leadership experience, because although they sometimes hire experienced leaders from outside the company, they most frequently promote from within. In fact, when I left for another position, one of my former direct reports got promoted to a supervisor position before the end of his first year. You'll do tons of things at Dialamerica, from submitting payroll communication, to running residual training sessions, to coaching/mentoring brand new agents.
    They also do lots of promotions, special theme days and have frequent call center awards luncheons. There are theme weeks such as Casino Week, there are Dress Up 1980's Theme days, and one Saturday, management at the Oak Brook Contact Center came in to make all of the agents and staff a hot pancake and scrambled eggs breakfast. It's just a super fun environment to be in much of the time.
    They also installed a game room, complete with a two player, dual net basketball game console, so you could challenge your colleagues at best-of-three games while the timer counted down (non regulation sized nets and basketballs, of course, but it was a cute setup). Or, as I did to motivate and reward my agents, you could run performance contests to see which agent would win 10 minutes of game time playing basketball against the supervisor.
    Also, because they "Train America," the culture is not a fear-driven work culture, as in some companies, where they churn through an endless succession of warm bodies and have little patience for training and development. Here, you get to really work with the agents that you mentor as you bring them up to speed. If a particular program is not the best fit for one of your agents, you can recommend them for another type of program (some people are better sales closers on outbound sales calls, while others are more customer service oriented and do better on inbound programs). They also have an on site, mini-library full of books on sales and professional development topics that staff and agents alike can borrow to read.
    Finally, if you conduct yourself with integrity while in a leadership role, senior management will give you a lot of freedom, here.
    It's generally a positive and fun work environment and I had a great time being able to gel with all of the fellow metalheads working with me (meaning the musical genre, of course).

    Cons

    Supervising on the PM shift meant coming in during the afternoon and working until 10:00 PM most weeknights. If used to working a more traditional weekday schedule in other jobs, it's a bit of an adjustment. If specifically targeting this company to build out your resume with leadership skills, however, the PM shift is probably the best way to go (at least at the Oak Brook location). There's just more room for growth on the later shift. Supervisors are still hourly, however, while Team Leads are salaried. There seemed to be a limited number of full time leadership positions, at least at this location, so you would have to wait around a while until a full time, salaried Team Lead left. And then, of course, there were others waiting around, as well (I built out my resume with leadership experience and left after a year). So that's the biggest con, here, that even if you are staff level, they have this bifurcated job classification system, where you can work up to 38 hours as a supervisor, but still be considered part-time (and thus not eligible for the better, comprehensive major medical insurance plan that the Team Leads have). It is what it is. I tried to envision it as sort of like a paid internship, as in you were there to learn and to rack up resume accomplishments more than anything else. They try to make up for the not too exciting pay and benefits by having a fun, positive work culture.

    Advice to Management

    Put a game room in every contact center around the nation. It's a great idea and helps create a fun environment for agents and staff alike.


  5. "Learn a lot, go broke"

    StarStarStarStarStar
    • Comp & Benefits
    Current Employee - Call Center Sales Representative
    Current Employee - Call Center Sales Representative
    Doesn't Recommend

    I have been working at DialAmerica full-time

    Pros

    Great team atmosphere to work in.

    Cons

    Very low pay. Non-livable wage. Fast food pays better.


  6. "GREAT ENTRY LEVEL JOB"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative
    Current Employee - Sales Representative

    I have been working at DialAmerica part-time (Less than a year)

    Pros

    Managers are great and friendly

    Cons

    Sales based with low pay


  7. "Great stepping stone for career building"

    StarStarStarStarStar
    Former Employee - Team Leader
    Former Employee - Team Leader

    I worked at DialAmerica full-time

    Pros

    Great environment, family oriented, team building, accountability

    Cons

    Lack of vertical growth, low ceiling for pay

  8. "DON'T DO IT!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DialAmerica part-time (Less than a year)

    Pros

    Weekly Pay, Nice co-workers, Casual Clothing Fridays

    Cons

    Difficult to meet quota
    Boring
    Reaching out to rude people


  9. Helpful (1)

    "Great for young people just starting and for supplementing income"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Sales Representative in Jacksonville, FL
    Current Employee - Outbound Sales Representative in Jacksonville, FL
    Recommends

    I have been working at DialAmerica part-time (Less than a year)

    Pros

    Flexibility, steady employment and responsive leadership. The work environment is full of positive energy which makes the day go by faster.

    Cons

    The pay, high turnover and limited room for growth. Also, some days you can work and not make one sale during your shift. Days like that can make you feel like you didn't accomplish anything.

    Advice to Management

    Ongoing training for Agents, and team leaders. Sometimes you can ask the two different Team Leads the same questions and get two different answers, whicj=h can be confusing especially for the new agents.
     Q&A sessions with agents, listen to the challenges they are dealing with when trying to make a sale, and hear their suggestions.
    Refresher for agents after their first 30 days on the floor.
    Clarify processes like the correct way to disposition calls.


  10. "Great team environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketer in Jacksonville, FL
    Current Employee - Telemarketer in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DialAmerica part-time (Less than a year)

    Pros

    Great people... Professional work environment

    Cons

    Pay should be a little higher