DialAmerica Employee Reviews | Glassdoor

DialAmerica Reviews

Updated February 24, 2017
627 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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Approve of CEO
DialAmerica President and CEO Art Conway
Art Conway
265 Ratings

627 Employee Reviews

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Pros
  • I loved the staff and the flexible schedule at this business (in 67 reviews)

  • flexible hours wonderful supervisors great training (in 41 reviews)

Cons
  • A unique challenge that we continue to work through is the constant change of a call center (in 41 reviews)

  • Non-Competitive Full time salary for Supervisor Staff (in 28 reviews)

More Pros and Cons

  1. "Great job for me"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Westlake, OH
    Current Employee - Sales Agent in Westlake, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DialAmerica part-time (Less than a year)

    Pros

    Team leaders are very helpful and really make you feel welcome. The hours are a perfect fit for my busy schedule. Team leaders care about you and want you to be successful.

    Cons

    Base pay is a little low but you can earn more through incentives and bonuses. It's a sales job so you have to sell to make a good pay.


  2. "DialAmerica Difference"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Charleston, SC
    Current Employee - Anonymous Employee in North Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DialAmerica full-time

    Pros

    One of the best things I love about DialAmerica is that it is like family. Their philosophy is that once you are employed here you are officially a part of the "DialAmerica Family." The staff members of very kind and supportive, and are always showing you ways to improve your skills, whether it's sales or customer service. I also appreciate the time the trainers take to personally develop each agent so that they are successful once they hit the production floor.

    Cons

    The agent base pay is disappointing, considering that there are a number of call centers around the same area that have a higher starting rate. There also isn't any PTO for the agents, which can be very discouraging.

    Advice to Management

    I would like to see staff members coach and develop their agents more efficiently and often.


  3. "Best work experience ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DialAmerica part-time

    Pros

    The supervisors really put their all into their work and teams.

    Cons

    I really didn't enjoy the fact that you could lose your incentives and also your pay can fluctuate. One week you're making up to $13 an hour then the next week you're back at minimum wage if it's a not so hot week.


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  5. "Employee at DialAmerica"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Specialist in Indianapolis, IN
    Current Employee - Enrollment Specialist in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook

    I have been working at DialAmerica part-time (More than a year)

    Pros

    The people are great, and the job is fairly easy to learn

    Cons

    The pay is not competitive with other call centers, its on the low end. There are also some management issues.

    Advice to Management

    Need to increase the pay and give more incentive to want to stay there. Also give more raises after you've been there for more than a year.


  6. "Sr.Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Chicago, IL
    Current Employee - Team Lead in Chicago, IL
    Doesn't Recommend
    Approves of CEO

    I have been working at DialAmerica full-time (More than a year)

    Pros

    Great learning experience with some room for advancement

    Cons

    Low pay, poor hours, limited training or direction

    Advice to Management

    Pay your management team more to retain dedicated talent and be more considerate of employees schedules


  7. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DialAmerica part-time

    Pros

    good training, cool working environment,

    Cons

    pay not the greatest, politics in workplace


  8. "I enjoy working there, it is a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in North Charleston, SC
    Current Employee - Customer Service Agent in North Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DialAmerica full-time (Less than a year)

    Pros

    Consistent training and always eager to help to assure that you know your job.

    Cons

    Long hours and must stick to your hired on schedule not enough flexibility

    Advice to Management

    Keep up the good work


  9. "its ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Sales Representative in Oakbrook Terrace, IL
    Current Employee - Customer Sales Representative in Oakbrook Terrace, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DialAmerica (Less than a year)

    Pros

    if you really need a job this is the place.

    Cons

    the job isnt easy! the pay is low!

    Advice to Management

    Provide more opportunities FOR GROWTH!


  10. "Could've Been Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Call Center Customer Service Representative in Orlando, FL
    Current Employee - Inbound Call Center Customer Service Representative in Orlando, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DialAmerica full-time (Less than a year)

    Pros

    Just the job next door at a convenient accessible location

    Cons

    Demands for the job is not compensated by the hourly pay - too low for those with experience and the climb is a struggle just to get a raise. No employee benefits.

    Advice to Management

    Please compensate well enough those who gave their loyalty and service with hard work and take real care of your employees so you don't see them come to train and just leave after being on production floor for the longest 2weeks then just leave without notice.


  11. "Work here only while you look for something else or if you like ripping off the elderly"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Erie, PA
    Current Employee - Anonymous Employee in Erie, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DialAmerica part-time (More than a year)

    Pros

    Co-workers are nice and fun.

    Cons

    Oh, where to begin! Hours cut at a moments notice. Favoritism is rampant. Pay is low and new people are paid the same as someone who has been there for a while. Only told about your screw ups and never told about what you did right. Breaks are virtually non-existent and if you go over their 5% allowance you are written up. This place is like a sweat shop.

    Advice to Management

    You have some good people working for you. Let them know. Not with those piddly $5 bonuses. Give some real incentives. Train your management to properly reprimand employees when needed. I have seen people cut to the bone in front of co-workers. This wrong. Also your trainers are awful and so bored they barely teach you the bare minimum. I guess you expect everyone to learn by osmosis. And how about some real breaks would it really hurt to allow people to sit and actually eat a meal. It would certainly improve their performance on the floor.



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