DialAmerica Reviews | Glassdoor

DialAmerica Reviews

Updated September 22, 2017
717 reviews

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3.4
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DialAmerica President and CEO Art Conway
Art Conway
318 Ratings

717 Employee Reviews

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Pros
  • They offer an flexible schedule which adds a touch of balance to your day to day life (in 81 reviews)

  • The flexible hours are great for students, parents who want to be available for their children, and retirees wanting to still work (in 46 reviews)

Cons
  • Dial isn't the highest paying call center in the area by any means, but there are opportunities to earn more if you take advantage of them (in 47 reviews)

  • If you are looking to work full time and want benefits you are out of luck (in 29 reviews)

More Pros and Cons

  1. "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Port Richey, FL
    Current Employee - Anonymous Employee in Port Richey, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DialAmerica full-time (More than 8 years)

    Pros

    Great Benefits Family like atmospher. Very Profesional working environment which is un-common in the industry. Room for advancement if you are motivated

    Cons

    The pay is less than most telemarketing companies but they give u almost 6 weeks vacation each year. Plus sick days.

    Advice to Management

    Try to be more Objective


  2. "Good Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at DialAmerica full-time (Less than a year)

    Pros

    It is a laid back environment with great flexibility. Great part-time job. Would highly recommend to a college student or someone not looking to provide a living. Also the ability to move up is there.

    Cons

    The pay isn't the best.

  3. "Best Job I've Ever Had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DialAmerica full-time (Less than a year)

    Pros

    Dial America is the best place I have ever seeked employment from. There, I'm valued for my worth and I'm not just another number. They constantly reward you for meeting goals ( usually with delicious food) and have many opportunities to grow with their mentor program. They'll even pay you to get your license to sell health insurance. I have made numerous friends for life there and I would recommend this job to anyone who likes providing great customer service while having a great time

    Cons

    I do not have any


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Charleston, SC
    Current Employee - Anonymous Employee in North Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DialAmerica full-time

    Pros

    Family oriented environment, raises money for a different charity monthly, a place where work can be fun, opportunities to develop leadership skills and life skills

    Cons

    Every job has some sort of down side but DialAmerica by far has been the best job I've ever had and don't dread going to work.. after being there for years I have nothing negative to say

    Advice to Management

    Continue to make Dial a great place to work


  5. "Experience and Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in North Charleston, SC
    Current Employee - Supervisor in North Charleston, SC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DialAmerica full-time (More than 5 years)

    Pros

    I've worked at DialAmerica for more than 5 years now. It's definitely a family atmosphere and the employees really care. I've had plenty of experience with other companies and the call center environment, but no where else was I able to learn so much about different industries and really have the opportunity to advance. Like any job, what you put into it is what you'll get in return, and with Dial, there's certainly room to grow and develop.

    Cons

    Dial isn't the highest paying call center in the area by any means, but there are opportunities to earn more if you take advantage of them.

    Advice to Management

    Sometimes it feels like tenure at the company is more important than performance when it comes to promotions.


  6. "Coaching Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at DialAmerica full-time (More than a year)

    Pros

    Fun friendly employees and coworkers

    Cons

    Lack of support and low pay


  7. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in North Charleston, SC
    Former Employee - Customer Service Representative in North Charleston, SC
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Nice co works, normal funny drama at any work place, ability to make decent money for the area. Nice ice cold AC.

    Cons

    Just making enough to get by unless you get into management . Management is clicky. Like their doctors or something. Dude you were just sitting next to me last week now your a superviser (pull that out and sit back down )

  8. "Telemarketing job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketer in Middleburg, OH
    Former Employee - Telemarketer in Middleburg, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DialAmerica part-time

    Pros

    Nice people to work with

    Cons

    short breaks, people don't like getting unsolicited calls and can be very rude half the time, if they even answer at all.


  9. "A place to grow."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Orlando, FL
    Current Employee - Team Leader in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at DialAmerica full-time (More than 8 years)

    Pros

    We're a family. They make sure you know that you matter. You feel apart of something.

    Cons

    There are pros and cons to every job. Anything I could say would be nitpicking.

    Advice to Management

    Remember why you are there. People are watching you and taking notes. Your attitude can make your job hard or easy.


  10. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DialAmerica part-time

    Pros

    Great environment, flexible schedule, great supervisors and co-workers

    Cons

    Low pay, majority of hours spent trying to sell magazines over the phone to very difficult customers.


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