DialAmerica Reviews

Pros

Weekly pay and incoming calls. Referral payouts.

Cons

None at this time that I can think of.

Pros

Mostly nice people, the team leads that work directly with agents are great.

Cons

Minimal communication, pay is horrible, incentives are not clear and asking around will give you 5 different answers. The team leads on the floor are great, the managers in offices seem to have no grasp how to treat employees or customers. All of your performance is rated by numbers which would be fine if it was realistic. They will tell you "Life doesn't happen everyday." when you miss work and if you have to miss work you get no PTO or unplanned time, your adherence drops to 0% and you can't "make up" the time to fix your numbers. They offer voluntary time off only when it's slow and they usually just resort to mandatory time off in which they send people home without pay whether they want to or not, sometimes you can go into the office and get MTO an hour later which can happen all week. They will get mad at you for working over 40 hours as well.

Pros

DialAmerica truly cares about the success of our employees. The management team is supportive and encourages each agents' growth within the company. I really feel like DialAmerica is my family. DialAmerica is very flexible when it comes to needing any time off. I've never had to worry that my time off was not going to be approved.

Cons

I feel that any company we work for can always improve on something, just like us as individuals; However, I feel that the way this company flows, there isn't anything that comes to mind as a con.

Pros

Very warm and welcoming environment. No call center experience is required and will train. Very good with working with hours within the schedules they have available. Great teamwork environment and family oriented. Promote from within. Gift card giveaways, timecard bonuses. Fun work activities planned.

Cons

Sometimes no over-time is available and sometimes it is, would like more overtime.

Pros

Come for a job and stay for career! Great friendly work environment. They help with you grow in all areas you need to become successful at what you do. From communication skills, computer skills and even leadership skills!

Cons

It's a lot of talking!!

Pros

Great place to work and learn skills for a career. Great incentives and room for growth. We are like family and strive to help agents succeed.

Cons

Honesty I do not have any Cons.

Pros

The people were nice enough…

Cons

The pay was pretty low, no time between calls in call center, very strict break times/clock in/clock out. Supervisors were no help when help was needed with a customer. They want you to just hang up on customers but don’t directly say that which is unfair to customers and to call center workers who are waiting forever for manager assistance. I waited for help for an hour and a half.

Pros

can eventuallly work from home

Cons

worst training ever! i spent the first 60 days not having a clue to what i was doing. by the time i started to get the hang of the job i was looking for another one. it was the slowest most boring job i have ever had in my life

Pros

Some of the people are nice. Even though for only 30min just having a lunch break to get away for a while.

Cons

You feel trapped here if you can’t work from home. Even the job itself is a trap. Everything is limited to the extreme, even for bathroom breaks (10 minutes only, don’t you dare take longer or face scrutiny). Not being able to have your phone nor book out at all is a deal breaker. Can’t enjoy yourself at all except to talk or play with a toy. Boring as heck. Nobody wants to stay here unless you suddenly become a pro at it quickly. People leave in droves after training. You will become frustrated immediately. You either follow the script exactly despite customers’ concerns or be criticized every step of the way. You mainly work for candy rewards, but every once in a while can get a piece of food item. Your sanity depletes in seconds. Only Friday to Saturday is tv day. Don’t even think about coming here, it’s a complete waste of time.

Pros

Learn so many different skills

Cons

Don't get paid enough Not much growth Promotions don't come with more money they actually come with less moneu