DialAmerica Reviews

Updated Jul 1, 2020

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3.2
59%
Recommend to a Friend
77%
Approve of CEO
DialAmerica President and CEO Chris Conway (no image)
Chris Conway
68 Ratings
Pros
Cons
  • "Call center is a thing of the past(in 56 reviews)

  • "Low pay, favoritism regarding sales contests, part time offered but not supported(in 37 reviews)

More Pros and Cons
  1. "Very great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Orlando, FL
    Recommends
    Positive Outlook

    I worked at DialAmerica full-time for more than a year

    Pros

    Great hours and pay loved the company and my coworkers

    Cons

    No cons at all can’t say anything bad about the company

  2. "Boring job with tons of work and bad pay, plus little to no benefits"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative in El Paso, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DialAmerica part-time for less than a year

    Pros

    Weekly Paychecks, Flexible Schedule, not a physical job.

    Cons

    Very Short breaks, Low Pay, Boring, little to no hours, or very long hours, high turnover, bad management, careless inexperienced supervisors, Micromanagement to the maximum extent.

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  3. "fine if you need a job"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at DialAmerica full-time

    Pros

    You get a paid personal break

    Cons

    The pay is horrible, and the hours are okay not the worst not the best, the are semi-flexible. There is some unneeded drama

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  4. "This job is good for those with little experience"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Representative 

    I worked at DialAmerica part-time

    Pros

    Provided food occasionally, bonus pay, and rewards when you reach a certain amount of sales.

    Cons

    The base pay is quite low

  5. "Pay"

    2.0
    Current Employee - Customer Service Representative in Middleburg Heights, OH

    I have been working at DialAmerica full-time

    Pros

    well Nice people I guess

    Cons

    You guys could definitely pay more. 9.00 an hour? Come on now...

  6. "They Don't Care About People"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DialAmerica part-time for less than a year

    Pros

    None, they do not care about their employees and it shows

    Cons

    You are a stat, not a person. They will fire you if you anger management They laid off our entire building without notice

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  7. "Laid back environment"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Team Leader 

    I worked at DialAmerica full-time

    Pros

    Learned a lot from direct manager. Opportunity for growth.

    Cons

    Pay is not that great. Lack of benefits.

  8. "Okay for college students"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at DialAmerica part-time for less than a year

    Pros

    Flexible hours and night time positions Relatively easy - just need to follow script

    Cons

    Working on weekends Customers can be rude or frustrating Falling below quota will be met with consequences

  9. "Love working here!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent in Westlake, OH
    Recommends
    Positive Outlook

    I have been working at DialAmerica part-time for less than a year

    Pros

    Schedules are flexible and I’m able to work around my school schedule. I also really like my coworkers and team leaders. They really care about me and have helped me to become successful.

    Cons

    Calls can come pretty slow done days so that makes for a long shift.

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  10. "Not the worst, but needs MAJOR work."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DialAmerica full-time for less than a year

    Pros

    - promos to help boost morale and gives you the chance to earn some extra $$$ - they treat you to food on weekends and theme weeks, vending machine options too - flexible scheduling (but you have to make up hrs for some reason unlike most jobs) - lots of overtime opportunity (but no overtime pay) - easy job if you can actually read and you're somewhat social/good personality - friendly coworkers and the mentor for night shift was real cool/helpful

    Cons

    - VERY low pay compared to other call centers in Jax ($8.50 vs $11-14/hr) - they play favorites for who gets the better opportunity (esp. Hilary and AM people) and those chosen few are always bragged about - they love to create competition and compare you to top performers - the managers are NOT helpful, personable, and all give different answers when asked q's so you never know what's right - they will hire ANYONE so sometimes it will be loud, ghetto, distracting, and sketchy conversations/employees - lots of gossip and childish drama, even the managers! - the management can be very condescending and how they treat you depends on your sales/hrs aka how you can make THEM look good - training is outdated and not entirely accurate to how it is on the floor - a couple times the staff member(s) threw hissy fits in front of employees, kicking objects, yelling, swearing, terrible attitudes! - it's hard to move up even if you work very hard and ask for feedback on how to

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Found 981 reviews