DialAmerica Reviews | Glassdoor

DialAmerica Reviews

Updated July 20, 2017
685 reviews

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Pros
  • They offer an flexible schedule which adds a touch of balance to your day to day life (in 75 reviews)

  • The flexible hours are great for students, parents who want to be available for their children, and retirees wanting to still work (in 46 reviews)

Cons
  • A unique challenge that we continue to work through is the constant change of a call center (in 44 reviews)

  • If you are looking to work full time and want benefits you are out of luck (in 29 reviews)

More Pros and Cons

  1. Helpful (1)

    "Nice friendly team leaders but benefits are horrible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in North Charleston, SC
    Current Employee - Customer Service Representative in North Charleston, SC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at DialAmerica part-time (More than a year)

    Pros

    Love working with my dial family. Very understanding staff that works with you you are treated as family.

    Cons

    Low pay, no benefits that's worth anything.

    Advice to Management

    Provide decent insurance to all agents. I shouldn't have to go without healthcare for a year of full time before benefits start.


  2. "Horrible Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Orlando, FL
    Current Employee - Agent in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DialAmerica full-time (Less than a year)

    Pros

    You can work as much as you want but no overtime

    Cons

    The people are all 18 to 20 and dont take the job serious. Thats proba ly why the pay minimum wage.

    Advice to Management

    Hire people that actually want to work, not socialize.

  3. "Unfair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SiriusXM Sales Representative in Jacksonville, FL
    Former Employee - SiriusXM Sales Representative in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DialAmerica part-time (More than a year)

    Pros

    Will give you flexible hours if needed.

    Cons

    Unprofessional. They expect you to make sales but you can't if you can't get anybody on the phone. Then they ask you why aren't you making sales....DUH...no will pick up the phone. When they do they either hang up on you or curse you out because they've already been called that same day. They also put you in these low groups that have been called extensively and expect you to work miracles. While they put their favorites in the better groups that haven't been called much. So very unfair.

    Advice to Management

    They need to have better morals. Also don't treat older employees bad. I have personally witnessed this.


  4. "Customer Service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC

    I worked at DialAmerica full-time

    Pros

    Awesome work family, great if you are looking for flexible scheduling while in school. Fun activities all month long. Great team building and room to grow within the company.

    Cons

    Not very high Pay,but environment makes up for it


  5. "MCCD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MCCD in El Paso, TX
    Former Employee - MCCD in El Paso, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DialAmerica full-time (More than 8 years)

    Pros

    Advancement opportunity; family oriented environment; everyone cares and treats you like a person, not just a number. Everyone is very understanding and will do everything they can to help you.

    Cons

    They do not have a location in abilene, where I have relocated, due to military spouse.


  6. "If your in need of money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outbound Sales Representative in Rochester, NY
    Former Employee - Outbound Sales Representative in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DialAmerica part-time (More than a year)

    Pros

    When I first got hired the job was amazing great atmosphere everyone was nice and there were plenty of incentives
    Fair hours
    Team potlucks

    Cons

    Extremely high turn over rate you are lucky if you even last 1-200 will make it a year

    Management will harp on you to meet quota or you will be terminated

    You need to plan your sick days or you get written up

    No holiday pay / Sick time (Nope none of that)

    Team leads will monopolize call leads so you are your team will suffer unless your fortunate enough to be on there team

    When a someone from corporate shows up to the building the team leads put on a show for them and makes them seem more involved with the workers than they really are

    You make min wage and if you even mess up your script once your incentives are gone for that week

    They say you can progress this job into a career that will never happen dont bother getting your hopes up... I did so much for this company and never progressed. but they will take a random off the street and pay them better than you with less experience

    Advice to Management

    Pay your workers better and stop treating them like they are highly replaceable


  7. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mahwah, NJ
    Former Employee - Customer Service Representative in Mahwah, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at DialAmerica (Less than a year)

    Pros

    Easy training and easy walk-through of the projects.
    Pay was competitive and paid weekly.
    Benefits and insurance card provided

    Cons

    Script was very strict and verbatim
    Very picky on the calls of errors

  8. "Easy come, easy go!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Provider Service Representative in Charleston, SC
    Former Employee - Provider Service Representative in Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DialAmerica (More than a year)

    Pros

    Can always get a job, always work to do.

    Cons

    No job satisfaction, no benefits, dirty work environment, most people are on drugs.

    Advice to Management

    If you improve the pay you will improve the quality of people you attract.


  9. Helpful (1)

    "Great Sales Job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SiriusXM Sales Representative in Orlando, FL
    Current Employee - SiriusXM Sales Representative in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at DialAmerica full-time (Less than a year)

    Pros

    Flexible am and pm hours!
    Paid training
    Base pay plus commission
    Fun work environment
    Work with music, sports, news and travel (Sirius XM)
    Great sales experience!
    Business casual
    Music playing!
    Good mood required

    Cons

    Fast paced
    Rough clientele at times
    Long periods of time in front of a screen
    Requires good stamina


  10. "Good Learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mahwah, NJ
    Former Employee - Anonymous Employee in Mahwah, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DialAmerica part-time (More than a year)

    Pros

    It paid money. It offered a lot of experience and learning. Relaxed atmosphere.

    Cons

    pay was way below low. unorganized. unprofessional. lots of cliques. lots of gossip.

    Advice to Management

    none to give. none to give. none to give. nothing to say.


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