Dialog Direct Reviews | Glassdoor

Dialog Direct Reviews

Updated April 14, 2017
69 reviews

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3.0
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Doug Kearney
9 Ratings

69 Employee Reviews

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Pros
  • love that the call center is laid back (in 12 reviews)

  • Very well staffed with great people that want to do a good job (in 11 reviews)

Cons
  • Very low pay for the amount of work they want you to do (in 12 reviews)

  • Upper management could do the company a service by being more upfront with their employees instead of keeping things hidden (in 10 reviews)

More Pros and Cons

  1. "If you need some call center experience..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Highland Park, MI
    Former Employee - Anonymous Employee in Highland Park, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dialog Direct full-time (Less than a year)

    Pros

    recognition and awards for meeting metrics

    Cons

    not a professional environment, high turnover, employees left as fast as they were hired

    Advice to Management

    Recognize the mature, hard workers for who they are. Take your managers aside and suggest they not be so blatant about favoritism because it hurts the whole team's morale and productivity.


  2. "It a Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Hourly pay rate with raises plus bonus

    Cons

    unorganized management and Poor communication with employees


  3. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Troy, MI
    Current Employee - Customer Service Representative in Troy, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialog Direct full-time (Less than a year)

    Pros

    I love the fact that I have my own desk and I love my work hours.

    Cons

    The travel can get to me at times.

    Advice to Management

    I love my boss don't really want to change anything. But I will say take your time and don't let the job over stress your brain.


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  5. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Highland Park, MI
    Current Employee - Anonymous Employee in Highland Park, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dialog Direct full-time (More than 5 years)

    Pros

    Just added back in 401K contribution. On site cafeteria and fenced parking lot a plus. Casual dress (jeans) on Fridays.

    Cons

    Located in Highland Park - not the best area for going out to lunch or shopping. One raise in four years. No profit sharing.

    Advice to Management

    I suggest upper management walks the halls, meets and greets employees, eat in the cafeteria, etc. to establish relationship and increase employee morale.


  6. "Phone Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Phone Representative in Holland, MI
    Former Employee - Phone Representative in Holland, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dialog Direct full-time (More than a year)

    Pros

    Good benefits professional permanent work respect

    Cons

    Hours poor management bad customers gosip rumors

    Advice to Management

    Be nice


  7. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Roseville, MI
    Current Employee - Team Lead in Roseville, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dialog Direct full-time (More than 8 years)

    Pros

    remolded the building and added a new program

    Cons

    No pay increases and low starting wage


  8. "Payroll Clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payroll Clerk in Fort Worth, TX
    Former Employee - Payroll Clerk in Fort Worth, TX

    I worked at Dialog Direct (Less than a year)

    Pros

    Love my boss and coworkers...

    Cons

    Temp position - HR was not professional.


  9. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dialog Direct full-time (Less than a year)

    Pros

    They have various job opportunities.

    Cons

    The pay is not enough to support a person. And, it takes 5 minutes to walk from the parking lot.

    Advice to Management

    None


  10. Helpful (1)

    "Licensed Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Agent in Fort Worth, TX
    Former Employee - Licensed Agent in Fort Worth, TX
    Recommends
    No opinion of CEO

    I worked at Dialog Direct full-time (Less than a year)

    Pros

    Great work environment. People were friendly, not a lot of pressure. Someone was always there to assist with your job. Couldn't beat the laid back environment.

    Cons

    Lacked overall structure in administration. Guidelines were given after mistakes were made. Promises made never came to fruition. Like full time employment.

    Advice to Management

    Have a plan in place and follow it.


  11. Helpful (1)

    "disorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Troy, MI
    Current Employee - Member Service Representative in Troy, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dialog Direct full-time (Less than a year)

    Pros

    Great people, close to home

    Cons

    organization has recently merged with Allegra Direct and it is scatter brained at best.

    Advice to Management

    none



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