Dialog Direct Reviews | Glassdoor

Dialog Direct Reviews

18 reviews

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5.0
Star Star Star Star Star
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Doug Kearney
2 Ratings

18 Employee Reviews

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Pros
  • love that the call center is laid back (in 12 reviews)

  • Very well staffed with great people that want to do a good job (in 11 reviews)

Cons
  • Very low pay for the amount of work they want you to do (in 12 reviews)

  • Upper management could do the company a service by being more upfront with their employees instead of keeping things hidden (in 10 reviews)

More Pros and Cons

  1. "My Dialog Direct Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Position
    Former Employee - Work At Home Position
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dialog Direct full-time (Less than a year)

    Pros

    -Work at Home Position
    -Does Not Need Transportation
    -Convenient
    -Uses Computer Software (Avaya) to pick up phone Calls
    -Good Salary

    Cons

    -Too much pressure from Supervisors

    Advice to Management

    Very Good Job


  2. Helpful (1)

    "GREAT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Just everything about the job is great!

    Cons

    There are no cons to working here

    Advice to Management

    Keep the great work


  3. "nice job"

    Star Star Star Star Star
    Former Employee - Customer Service Representative in Lenox, MI
    Former Employee - Customer Service Representative in Lenox, MI

    I worked at Dialog Direct (More than a year)

    Pros

    Nice job and I nice people that work there

    Cons

    too many lay offs and not stable


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "HR/Benefits Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Dialog Direct full-time (More than 8 years)

    Pros

    Love the people! Rewarding job that has changed substantially after several mergers and acquisitions.

    Cons

    Employee negativity despite our best efforts to consistently improve.


  6. "pharmaceutical rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dialog Direct full-time

    Pros

    You learn a lot, but if your a hands on person you'll learn on your own

    Cons

    your thrown into the water, learn to swim on your own with the off-hands training we've taught you

    Advice to Management

    more training


  7. "It is a great job to work at."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate in Detroit, MI
    Current Employee - Retail Sales Associate in Detroit, MI
    Recommends
    Positive Outlook

    I have been working at Dialog Direct full-time

    Pros

    You can meet good people

    Cons

    Good great bad worst happy

    Advice to Management

    More lunch breaks


  8. "Great company great opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in American Fork, UT
    Current Employee - Director in American Fork, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialog Direct full-time (More than 5 years)

    Pros

    The people are great. The building is amazing. Strong executive leadership willing to invest in employees

    Cons

    Can not think of any

    Advice to Management

    Keep it up


  9. "great work hours"

    Star Star Star Star Star
    Current Employee - Customer Service Representative in Troy, MI
    Current Employee - Customer Service Representative in Troy, MI

    I have been working at Dialog Direct full-time (More than 3 years)

    Pros

    gain 40 hours to become team lead

    Cons

    sitting all day learning new things

    Advice to Management

    no hours cut back


  10. "Not just a call center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialog Direct full-time (More than 3 years)

    Pros

    This company goes well beyond the traditional Call Center by providing full-service customer engagement based on solid partnerships and strategic alliance with their clients.

    Cons

    Rapid growth can cause challenges. Building bench strength is critical to supporting the velocity of onboarding new business.

    Advice to Management

    Bulid strong leadership at all levels at same rate as bringing on new business, incuding internal support teams.


  11. "Supportive, Friendly Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Communications Specialist in Troy, MI
    Current Employee - Marketing Communications Specialist in Troy, MI
    Recommends
    Positive Outlook

    I have been working at Dialog Direct full-time

    Pros

    It’s a fun place to work. Co-workers are very approachable when you have a question and are fun to be around. Even the people not on your team are smiling and asking how you’re doing. It is a very friendly environment.

    The work is rewarding, I enjoy the projects I am working on and they make the day fly. Management is supportive of your work and let you know when you’re doing a good job.

    They have some cool perks. Like they paid the sign-up fee at the local gym for any interested employees and there is a foosball table.

    Cons

    The only con is cubicle walls are kind of short so it is easy to get distracted if you are not listening to music.



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