Dialog Information Technology Employee Reviews about "account managers"

Updated Nov 28, 2019

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2.6
31%
Recommend to a Friend
35%
Approve of CEO
Dialog Information Technology President Alan Duncan Key (no image)
Alan Duncan Key
43 Ratings
Pros
  • "great work life balance, and a lot of talent people(in 4 reviews)

  • "Good people, Dev team focus on learning and career progression(in 4 reviews)

Cons
  • "Account Managers downplay the magnitude of client work and make consultants agree to expectations, sometimes without much information(in 9 reviews)

  • "Horrible work-life balance - forced to work till midnight or over subsequent weekends with no choice(in 4 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Reviews about "account managers"

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  1. Helpful (2)

    "Not a pleasant experience"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consultant 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Dialog Information Technology full-time

    Pros

    If you're an immigrant you gain some experience. If you're an Australian citizen you need to stay away.

    Cons

    This is a company that simply doesn't care about you, your career or the interests you have in advancing your career. If you're on the bench then you will be sent to a project regardless of whether you have the skills or experience. From there, you'll most likely be told to work 10-12hr days in order to meet requirements of Dialog. On your contract it will say you're expected to work a few extra hours up from 40. Expect much more than just 40 hours. The account managers and management believe that you're very much replaceable and care little for your overall well-being. Expect to be treated like a nothing who must work long and arduous hours to perform a role that you originally had no knowledge of. Dialog is a company who's reviews truly do depict it's overall culture and the way it treats it's staff. Do not work here and if you do choose to work here use this as a stepping stone.

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  2. Helpful (3)

    "Bad company!! Fishing for new migrants and those fresh off the boat"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Consultant in Melbourne
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dialog Information Technology full-time for more than 5 years

    Pros

    If you can settle for peanuts then this place is the apt one

    Cons

    Very rude account managers, they think that the team members and the employees are slaves that wait for the peanuts... Dialog IT has got a permanent staff in Airports & ports to fish new aspiring migrants and give them a job with peanuts! Advice to new migrants never fall for these tricks.

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  3. Helpful (4)

    "Gain Australian experience, then move on"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Brisbane
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Dialog Information Technology full-time for more than a year

    Pros

    Great team / colleagues to work with. Always willing to help each other.

    Cons

    Management don't understand consultant skills. They're only focussed on ensuring consultants are billable on clients & don't care for much more about consultants. If consultants are not billable for a while (of which management is responsible for bringing in the work), there's a high likelihood of getting fired or strategically worked out. Some people in management have questionable tactics in dealing with consultants, especially if they don't like any of the consultants. A consultant doesn't really know where they stand, as management don't provide too much individual feedback. Account Managers downplay the magnitude of client work and make consultants agree to expectations, sometimes without much information. Thereafter consultants are left alone to figure out how to cope with high magnitudes of work. Probably explains the reasons for a high labour turnover rate.

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  4. Helpful (4)

    "Dirty Politics"

    1.0
    Former Employee - Developer 
    Doesn't Recommend
    Negative Outlook

    I worked at Dialog Information Technology full-time

    Pros

    nothing to say about it

    Cons

    I worked for Land Use Victoria account. Management is true monster here. People who worked here more than 10 years has been fired in a very dirty way. No matter how technical you are, you will never be appreciated in this company. No professionalism. BIG NO for this company.

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  5. Helpful (8)

    "Incompetent Dinosaur"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Developer 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dialog Information Technology full-time for more than a year

    Pros

    They have somehow managed to get some interesting clients.

    Cons

    - Uncompetitive pay - Old way of thinking - exploit staff purely as assets - Minimal process or in-house IP - Arrogant management - entire business, from reception to account managers, is all about lining the owners pockets. Utterly misplaced loyalty.

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  6. Helpful (6)

    "Not really worth it"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Brisbane
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dialog Information Technology

    Pros

    If you want to have a job that pays below industry standard (because, they claim, if you're on the freelist, you still have a job - however, I've seen people made redundant a week after returning from a long term placement).. if you're happy with below average work standards (Actually, poor work - due to undercutting other tenders to get the work, in a time span that is un-achievable if acceptable work is expected to be delivered) and no training (Except, "Here, go read this document which is out dated, in your own time).. and happy to get a reputation of below average work standards outside of Dialog - then this is a good place for you.

    Cons

    Below average salary. Full attention to sales - no attention to delivery. Lack of respect to consultants and senior consultants. I've seen guys and girls with over 5 years experience at Dialog leave without so much as a 'Good luck' from management. No attention at growing their employees skills. Full belief that it can take 9 women one month to make a baby when things go wrong. No account management - a few below average 'salesmen'. Treatment of female staff overstepping what we would expect in this country in this age.

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  7. Helpful (8)

    "A company for inmigrants new to Australia to get their foot on the door"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Consultant in Brisbane
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dialog Information Technology full-time for more than 3 years

    Pros

    - Dialog is a big company and most of their work is medium-big projects with the government so you gain local experience in such projects - The other consultants are people like you so it is easy to talk to them and make friends - Useful as a stepping stone

    Cons

    - Dialog's staff can be classified in two: The account managers (and other executives) and the consultants. As a consultant get used to be just another pawn on the board, your career path or personal objectives are completely unimportant to executives who only seek to place you in any job so you are not in freelist (unassigned) - You will never get a pay rise, regardless of how well you do your job - Your request will indefinitely sit at Alan's desk (Owner). Dialog will take 1/2 - 3/4 of what they invoice the client for your work and keep it, you will paid marginal wages if you are lucky. This is a constant among consultants that I have talked to. I took the payscale survey and I am on the bottom 5% for what I do! - You never see with Dialog executives, this seems to be by design so they don't have to deal with you - No career progression - The project managers have tight deadlines so you will be working hard!

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  8. Helpful (7)

    "Avoid Dialog"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Consultant 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dialog Information Technology full-time for more than 3 years

    Pros

    As almost everyone working for Dialog is unhappy, you always have a topic for starting a conversation with your colleagues

    Cons

    Account managers are terrible. They lie both to employees and the CEO. The CEO only cares about the revenue and not the company's reputation.

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  9. Helpful (7)

    "No training provided as promised, underpaid, bullied .."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Brisbane
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dialog Information Technology full-time for more than a year

    Pros

    Work on government projects Variety of projects

    Cons

    I feel I was bullied by one of the account managers & was supported on this by a senior manager. I was promised training but none was provided. Pay was terrible Memories of the people I worked with/for are things I'd rather forget. I've worked for great companies since. I wouldn't recommend working there. A senior manager who worked there told me they are frequently defending themselves against unfair dismissal claims and pay disputes.

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