Dialpad Reviews

Updated Jun 19, 2020

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3.8
69%
Recommend to a Friend
76%
Approve of CEO
Dialpad CEO/Founder Craig Walker (no image)
Craig Walker
97 Ratings
Pros
  • "Work from home days essentially at employee discretion (although I generally work from the office anyway)(in 18 reviews)

  • "Good office location, catered lunches, a few nice individuals, some WFH flexibility(in 15 reviews)

Cons
  • "The obvious growing pains of a start up, adjustment and adaption to things happening within the office(in 12 reviews)

  • "doubling the size of the sales team although sales were struggling before(in 6 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great company, great staff, great experience thus far!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Associate in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for more than a year

    Pros

    The Executive team is compiled of capable, strong, knowledgable leaders who are so easy to communicate with and always willing to assist. The culture is incredible, everyone is so helpful and especially productive. The location is great, and the free lunches are an added plus!

    Cons

    The obvious growing pains of a start up, adjustment and adaption to things happening within the office.

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  2. Helpful (4)

    "Told A and received B"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Negative Outlook

    I worked at Dialpad full-time for more than a year

    Pros

    The idea of what’s communicated while you interview, the office location, and catered food.

    Cons

    Take your pick; smoke and mirrors or bait and switch. That pretty much sums up a Dialpad experience in a nutshell. During your interview: 1) We’re going public in 24 months or less (they’ve been saying that for years), 2) Dialpad Support and Sell features are unique/special, 3) Lots of SEs and support, 4) great culture and everyone helps each other out. What you’ll find post interview: 1) the company has an identity problem which means there’s no clear direction of where it’s headed (leadership tries to pop up new ideas/direction then pivots to something different. Attrition at the leadership level contributes to this also ), 2) jack of all trades; Dialpad excels at nothing, 3) IPO target gets continually pushed back, 4) revenue and growth are lackluster, 5) you’ll need to be in the inner circle to have any job security, 6) you’ll hear many lies being told by leadership, 7) if you have a deep technical question, expect SEs, Support, and Product to give you different answers or they won’t come to a verifiable answer at all 8) all of their competition is faster, more responsive to the market, and growing faster in revenue and funding, if private. Dialpad is slowing development and sticking to small and commercial business to try and churn and burn it’s way to reach $100m in revenue and hopefully get more funding, 8) when you start noticing someone not being as involved, then you know they’re getting pushed out. This happened to their CFO, CMO, CRO, and a number of RVPs and VPs within the past year. If you don’t have one of those titles, your exit will be immediate as layoffs come swiftly from what I saw among co-workers in any/all departments.

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  3. Helpful (3)

    "Toxic environment"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dialpad full-time

    Pros

    Good office location, catered lunches, a few nice individuals, some WFH flexibility

    Cons

    Leadership is mostly dominated by money-hungry white men, who don't genuinely care about their employees. Very few women in leadership roles, women are constantly interrupted in meetings, or mansplained. They act like they care about culture, but gossiping, exclusion, and talking behind people's back seem to constantly happen, yet nothing gets done about it, people just turn a blind eye (and HR certainly doesn't care either). I've spoken to many past employees who have left and are really happy to no longer be working there. I am certainly one of them.

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  4. Helpful (1)

    "Best job I've ever had"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for more than a year

    Pros

    My boss and leadership are incredible and have built the best team. I would put up with any bad work day just to be with this team. Inspiring, caring, hardworking, and team players. After two years of being at this company, I feel truly blessed to have gotten this job. I learn sometime new every day and always feel challenged to continue doing so. This company is also extremely amazing at trusting their employees to work from home without a big brother eye on them. They treat us like adults and know that we are working hard because we care not because we are forced.

    Cons

    Every job has some downsides to it, that's why they have to pay you to do it. Obviously this is a start up and can be scrappy sometimes. There isn't always perfect processes to doing your work and Dialpad is constantly changing things. I love that DP can pivot and make changes when necessary but sometimes it can be tiresome and hard to follow what the new process or product is that we are aiming for. The product isn't perfect either but honestly its pretty dang good and I know everyone in this company cares to see it succeed. The pros far outweigh the cons

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  5. Helpful (1)

    "Awesome company with Awesome culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Development Representative in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for less than a year

    Pros

    Awesome company with Awesome culture

    Cons

    The same cons that come with any rapidly growing software start ups.

  6. Helpful (5)

    "Don't work here"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dialpad full-time for more than a year

    Pros

    People were nice, office was in a good location

    Cons

    Sales leadership was a joke. As soon as I started, they had told me they never hit their number should have been a red flag for me. There was tons of turnover while I was there another red flag. I stayed to try to see it through but then reps would talk behind each others back, culture was horrible, tried to talk to management about this and they didn't own any responsibility. My own manager even said I was being hostile when I addressed it. Instead of finding out what had happened, my manager had no idea how to handle it and came unprepared for our meeting. Unlike myself, I had documented everything and was ready to present myself. I addressed this to upper management and after I quit, I had heard it was still happening. Not sure if it matters but they also have don a ton of layoffs as of recently. I would say don't work here choose a company that has good glassdoors reviews. That was my #1 mistake I didn't reach out to other employees to ask if they were happy.

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  7. Helpful (9)

    "Rocky leadership and dangerous HR"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SMB Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dialpad full-time for more than a year

    Pros

    Office is nice, catered food is usually decent

    Cons

    Lack of any knowledge or competency company wide, massive turnover, little to no support from marketing or sales development.

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  8. Helpful (15)

    "Avoid if experienced, Softbank company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enterprise Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dialpad full-time for less than a year

    Pros

    Free lunch, an interesting twist on a product where you get to compete with zoom, zendesk, Microsoft teams, slack, outreach, gong, chorus, 8x8, ringcentral, nextiva, aircall, talkdesk, five9, google, jive, vonage, cisco, salesloft. A good place if you're straight out of college or switching careers. A super fun time when it's drinking time! Dialpad has a good founding story with its conferencing tool, but a little late to the market with what they call AI. Due to a constant shift in management, a good place to promote. You get to rack up credit card reward points, bar tabs, and travel rewards when tagging along with the channel team. great SMB product.

    Cons

    Lots of alcohol, revolving door of people, constant resegmenting, marketing in desperate need of help but too proud to make changes, CMO's strategy is being a comedian on Linkedin and paying for billboards, sales enablement is extremely underwhelming and just plain awful consists of an ex-dog walker/server who reads a ton of books and talks down to you with her newfound knowledge, they like to employ very young adults straight out of college and less $$, sales directors micromanage, channel embellishes and brags about numbers but little is done outside of going to sporting events or flying to vacation spots, no one likes cold calling or coaching which is part of their sales pitch, BDR program a hot mess but the BDR they hired from a sales enablement company shows promise as the first-time manager, only hire women for customer success who are very green or clueless who don't like upselling. After 8 years of existing this company has a way too many issues, looking forward to leaving. Look up this Bloomberg article "SoftBank vision fund employees depict a culture of recklessness..." lots of similarities here for Dialpad.

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  9. "Still awesome"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dialpad full-time for more than a year

    Pros

    Still very much values it’s core beliefs, and continues to innovate which gets harder and harder to do as a company matures. Very strong balance between sales/development/support. Customers are generally really happy with the product, which helps a lot.

    Cons

    Very competitive and crowded market makes it tough to sell a product which many see as a commodity, although Dialpad is the best in the industry at differentiating itself.

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  10. Helpful (2)

    "0 Complaints"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for less than a year

    Pros

    I've had nothing but a positive experience at Dialpad. If you want to come in, work hard, sell a truly differentiated product and make some money --come to Dialpad. All the extra stuff in other reviews is a headache. I personally rate an employer on what they sold me when I joined. They told me there would be growth potential and that there is money to be made--and they delivered on both fronts. I do understand, however, that this is my own experience. So all I can say is, personally, as an individual, I feel heard and taken care of at Dialpad thus my 5 star review.

    Cons

    Growing pains. Which honestly is barely a Con. Any thriving company will go through it. Does it make it hard to get information sometimes--yes. Does it make changes/adjustments happen frequently? --yes. However, if you are logical person you understand that this comes with the startup world and instead of complaining you are adjusting with the changes. Not saying it isn't frustrating, just saying it's necessary and understandable.

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