Dialpad Reviews

Cons

It's a Startup - Processes are not always in place, you might have to create your own. If you are used to having a "playbook" for every scenario, you might be overwhelmed in figuring out what to do next. There was also some turnover is sales leadership that led to some uncertainty in that org. None of it was anything that most companies don't deal with at some point.

Cons

Standard growing pains of a company that is constantly evaluating processes and looking for ways to improve, nothing out of the ordinary. The product is amazing, but outside of Uberconference we lack brand recognition in the enterprise space, but I have efforts to improve this over the last 6 months.

Cons

It's a startup. Not everything is going to go 100% smoothly as we're constantly changing tactics but that's expected with any startup. To me it makes it exciting and im learning so much that wouldn't be possible at most other companies.

You have to work hard. This is sales, and if you are driven you will succeed. But everyone is so supportive it makes it fun and the office is DOPE. I never want to leave this company.

Cons

I can't think of anything.

Cons

- People fall into two camps. People who have been here forever & newer employees. The company has been built largely by a bunch of very talented and fairly immature people. You get where this is going -- change is hard and some people are handling it better than others. The company is almost at 400 people and some early employees are upset about that. This is a problem that comes with growing and every growth company experiences it. The negative reviews all have the same vibe, which is "It's not like it used to be." Yeah, no kidding. That's a good thing.

- Honestly, your experience here is going to be largely based on your before you got here. If you've been in a lot of high-growth companies, then Dialpad is probably the most functional company you've every worked for. If not, then the pace will be a challenge for you.

Cons

I wish I would have come here sooner.

Cons

The CEOs ability to run through 3 CROs in the last 2-2.5 years, with many more fires, hires, layoffs, mass exits, HUGE turnover (outside of engineering) is indicative of systemic issues making this organization close to good but not quite.
-Most of leadership is mediocre, talk a big game but no results, lack experience, "yes" men, come from dying companies, and or are un-professional (for example a leader having an extramarital affair with a subordinate, and it being witnessed)
-No one but 1-2 people hit quota, and enterprise reps creep or close deals commercial reps should be closing
-Excluding young SDRs who are shoved into churned AE roles, no one gets promoted or gets raises
-CEO and leadership think the product sells itself, and under value sales reps and or fire directs without taking a look at management
-Marketing & sales continuously fail to capitalize on the unique platform which means there is little to no market presence or brand awareness outside of the Bay
-Google decided to turn GoogleVoice into a business product offered with their productivity suite, and are slowly eating Dialpad's messaging and lunch
-Marketing funnel dried up and all the new marketing team did was replicate the old marketing team's effort, lots of unnecessary trial and error = waste of $$$
-Overspend on over produced videos that fail to garnish much attention or appeal
-Tons of fake, under qualified marketing leads with new and old marketing team
-Many hate coming in but try to make it enjoyable by developing social cliques, which breeds problems and compounds the culture problem
-Since all of the experienced sales people left (whoever is left is on the prowl) the teams have been filled with inexperienced reps who accept lower pay to get a shot at being a sales rep and build their resumes to go somewhere "better"
-If you went to UC Berkeley, you have a 99% chance of being hired because it's the CEOs alma mater and the "good old boy" system is very real.
-Although there's money being thrown every which way, don't expect to be paid more than average unless your boss has significant pull...if you're filling a sales role they like to under pay (they'll brag about the savings they made off you) and if they move quickly with you chances are you are very green so take the job
-Commission rates (to my knowledge) are less than other technology companies especially in startup land
-Gong and Chorus are more mature, has better marketing, way more customers, and a better market fit than the AI company Dialpad acquired
-Super slow sales cycles, one big logo took over 2 years to close in enterprise, commercial usually takes a year
-There is a lot of discrimination and odd practices (resignations and lawsuits) in this workplace, maybe an indicator to the General Counsel's un-announced leave from the company after 3.5 years

CEO and leadership brag about VC money, and how much they need to burn so they do the following:
-buy software licenses for unnecessary platforms when we did well before without them
-channel team spends lots of money partying, on alcohol or food trying to buy favor and not viewed well (huge channel sales pipeline compared to actual closed revenue)
-marketing spending money on silly efforts like wrapping buses and billboards which are capital intensive and specific only to the bay
-doubling the size of the sales team although sales were struggling before
-swapping in and out of learning management software
-vastly over hiring for non-crucial/admin roles (engineers could use more help while sales and marketing figure it out or start getting close to their actual quotas)
-spending tons of money on SKOs and getting drunk with investment partners
-hired a full sales operations team that reinvented the wheel
-expanded HR team to combat culture issues not realizing culture starts with leadership
-pay or arrange to have themselves on "great place to work" lists or "fast growing startups" lists to hoodwink prospective talent and for Bay area "bragging rights"
-VC cash allows them to hire fast, fire faster.

Cons

This company cares about profit and NOTHING else. They do not care about their employees at all. This was the most miserable job I have ever had. It is not worth the money.

Cons

This company is a sinking ship. In order for a startup to be successful it starts internal. Majority of the people internally hate coming to work, and are buying time until the find a new job. There's no passion around the product or company.

Ask the team a few questions when your going through the interview process

- how much turn over has the team experienced in the last 12 months?
- * 90% of the sales staff has left the org and changed roles
- Why has there been 3 CRO’S in the last 2 years?
- What’s the training program?
- * nonexistent
- How many people hit and exceeded quota( fully ramped)
- *1 person previous Quarter, out of the entire sales team
- What are the marketing efforts?
- *entire marketing team stolen by a competitor. The team recently bought In a new CMO

Diversity
- None existint, any person of color has left or been fired

Market
- very old school boys club type of market. Your selling telephony which is usually not on the priority list of organizations. This product is a good to have at best.
- This product has to be sold through the channel
- None transferable skills - once you leave Dialpad nobody cares you sold telephony, not transferable to any other tech market.

Overall very negative energy around the team. If you read through the reviews there’s multiple references to sexism, and racism. All of these statements hold true

Base salary is okay, but majority of the team is making little to no commission. Don’t let the base salary blind you to all the holes in organization

Ask yourself, do you really want to sell telephone service?

Also ask yourself why over 40 people have started in the last 90 days. That figure alone shows the high turnover within this organization. That number can be verified using LinkedIn Premium

Lastly, Any positive review here is written by HR, or by someone who’s been at the organization for short period of time

I was bought in after my company was acquired, and it was the worst experience of my career. Please do not let these fake reviews blind you from

Cons

They will say it is 'growing pains', but it really is a lack of direction and honest/real leadership.

Huge divide between the quality of the original leadership team (pre-2017) and new leadership team. The company lost sight of company values and how to treat people. There are some wonderful people there, but there are also entitled and nasty employees that spoil it.

New leadership has pushed out loyal employees and have solely given career growth to people they personally bring in, not people that have proven themselves and stuck by the company for years. If you are a legacy employee you are almost punished for being part of Dialpad's roots.

HR is now worthless - likely the root cause of the loss of Dialpad culture and values. Shady, not transparent, disorganized and not working for the best interest of employees.

Sales - they seem to always miss their goals...

Marketing and Design - think they are better than everyone else - like the kids in high school that continue to think they can berate and bully others. sad really because they can't seem to keep one branding style or company slogan. Get over yourselves.