Dialpad "sales team" Reviews | Glassdoor

Dialpad Employee Reviews about "sales team"

Updated Jul 26, 2019

To filter reviews, or .
3.8
71%
Recommend to a Friend
77%
Approve of CEO
Dialpad CEO/Founder Craig Walker (no image)
Craig Walker
98 Ratings
Pros
  • "Work from home days essentially at employee discretion (although I generally work from the office anyway)(in 18 reviews)

  • "Catered lunches and dinners (for those late night grinds); Kegs and snacks - all the good stuff(in 14 reviews)

Cons
  • "Regular growing pains of any company leaving the "start up" phase(in 11 reviews)

  • "doubling the size of the sales team although sales were struggling before(in 6 reviews)

More Pros and Cons

Reviews about "sales team"

Return to all Reviews
  1. Helpful (1)

    "Great place to grow your career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time

    Pros

    - Positive and approachable leadership team. Big sense of camaraderie amongst the employees - Exciting start-up culture with a roll-up your sleeves and get-it-done mentality. Great office vibe - Important company information is shared every week at company all hands. I was surprised how entertaining these meetings are! CEO takes time to really context and explain info to all of us. I have never worked for a company that puts so much focus on regular, honest communication and educating and developing their employees. - Employees recognize each others efforts over email and live at company meetings. Really cool, almost instant feedback loop. Whole company knows when someone has done something special - I feel like I'm making an impact on the future of the company - Awesome location in SF, right next to Embarcadero center and ferry building - Catered lunches, dinners, gym membership, WFH flexibility, etc.

    Cons

    - Like in any fast growing company, the processes could be tightened up and more clear - There was a transition in Sales leadership before I joined. New leadership seems really capable but I can tell that turning over a significant % of old sales team had an impact especially on the sales and marketing teams' moral. It seems like it is getting better though, and company is in true growth mode to support market demand

    Continue reading
    Dialpad2017-11-02
  2. Helpful (14)

    "Run Away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dialpad full-time for less than a year

    Pros

    Free lunch, health insurance, PTO

    Cons

    A lot of growing pains, things are constantly changing without any acknowledgment about how it's going to affect the sales team. You aren't set up for success. If you brining up about anything i.e. processes, etc. that you feel needs improvement they see it as "complaining". So many changes within leadership it's hard to keep track. The culture is terrible, it's very much a "boys club".

    Dialpad2019-07-26

    Dialpad Response

    July 29, 2019CEO

    Hi there. I’d say “thanks for your feedback”, but that doesn’t seem fair or treating your complaints with the importance they deserve. When we started Dialpad, we always wanted to build a company where people could be themselves, excel at interesting work, and have their hard work and good attitudes rewarded. I agree that sales has had a lot of changes as we’ve added segments, managers, channel investment, etc. , and all of those investments and changes are constantly being measured and tweaked. It sounds like those adjustments have left you feeling unsettled and I apologize for that. Obviously, that’s not our intention and I see it as my responsibility to continue improving things and processes to make everybody at Dialpad as successful as possible. Lastly, we survey internally a lot (some would say too much) to get feedback on how we’re doing and what could be better. Generally, our scores have been super high. I would love it if you would feel comfortable addressing these issues to your manager, HR or to me personally. I definitely want to hear what is giving you this poor impression and would love to work to fix it with your help. Best, Craig Walker, CEO

    Continue reading
  3. Helpful (59)

    "Andreessen Horowitz, PLEASE READ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Current Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dialpad full-time for more than a year

    Pros

    **Ton of fake reviews created or incentivized by HR coupled with the fact that if you're fired or leave they tie a NDA to your severance, so be cautious** -Some what decent SKO -Free Lunch -Engineering still has intelligent team members -Modern offices in good spots of towns (Raleigh, Austin, 3 offices in the Bay Area, Vancouver) -Product much better than competitors (except for GoogleVoice) -Ton of VC money to spend (*more on this later) -Cool founding story (founders created GoogleVoice) -The potential to disrupt an old neglected side of business -Was a unique platform before Google re-entered the market -If you're not in a sales role, very relaxed stable job with normal working hours...or however much you want to put into it -If you're a "yes" woman you can prosper (*if not in direct sales) and be the face of their "diversity" push -If you're a "yes" man in leadership or non-sales role, you can prosper without accomplishing anything significant besides not being let go -Sales managed by the # of dials and emails (which some fake) if you like that style of "management" -Very good way to pad your resume, add a title you didn't have before, or build experience to go to a better more competitive company -Very easy interview process if you're competent and competitive -Referral bonuses have made people here decent money since it's how they get a majority of their new hires

    Cons

    The CEOs ability to run through 3 CROs in the last 2-2.5 years, with many more fires, hires, layoffs, mass exits, HUGE turnover (outside of engineering) is indicative of systemic issues making this organization close to good but not quite. -Most of leadership is mediocre, talk a big game but no results, lack experience, "yes" men, come from dying companies, and or are un-professional (for example a leader having an extramarital affair with a subordinate, and it being witnessed) -No one but 1-2 people hit quota, and enterprise reps creep or close deals commercial reps should be closing -Excluding young SDRs who are shoved into churned AE roles, no one gets promoted or gets raises -CEO and leadership think the product sells itself, and under value sales reps and or fire directs without taking a look at management -Marketing & sales continuously fail to capitalize on the unique platform which means there is little to no market presence or brand awareness outside of the Bay -Google decided to turn GoogleVoice into a business product offered with their productivity suite, and are slowly eating Dialpad's messaging and lunch -Marketing funnel dried up and all the new marketing team did was replicate the old marketing team's effort, lots of unnecessary trial and error = waste of $$$ -Overspend on over produced videos that fail to garnish much attention or appeal -Tons of fake, under qualified marketing leads with new and old marketing team -Many hate coming in but try to make it enjoyable by developing social cliques, which breeds problems and compounds the culture problem -Since all of the experienced sales people left (whoever is left is on the prowl) the teams have been filled with inexperienced reps who accept lower pay to get a shot at being a sales rep and build their resumes to go somewhere "better" -If you went to UC Berkeley, you have a 99% chance of being hired because it's the CEOs alma mater and the "good old boy" system is very real. -Although there's money being thrown every which way, don't expect to be paid more than average unless your boss has significant pull...if you're filling a sales role they like to under pay (they'll brag about the savings they made off you) and if they move quickly with you chances are you are very green so take the job -Commission rates (to my knowledge) are less than other technology companies especially in startup land -Gong and Chorus are more mature, has better marketing, way more customers, and a better market fit than the AI company Dialpad acquired -Super slow sales cycles, one big logo took over 2 years to close in enterprise, commercial usually takes a year -There is a lot of discrimination and odd practices (resignations and lawsuits) in this workplace, maybe an indicator to the General Counsel's un-announced leave from the company after 3.5 years CEO and leadership brag about VC money, and how much they need to burn so they do the following: -buy software licenses for unnecessary platforms when we did well before without them -channel team spends lots of money partying, on alcohol or food trying to buy favor and not viewed well (huge channel sales pipeline compared to actual closed revenue) -marketing spending money on silly efforts like wrapping buses and billboards which are capital intensive and specific only to the bay -doubling the size of the sales team although sales were struggling before -swapping in and out of learning management software -vastly over hiring for non-crucial/admin roles (engineers could use more help while sales and marketing figure it out or start getting close to their actual quotas) -spending tons of money on SKOs and getting drunk with investment partners -hired a full sales operations team that reinvented the wheel -expanded HR team to combat culture issues not realizing culture starts with leadership -pay or arrange to have themselves on "great place to work" lists or "fast growing startups" lists to hoodwink prospective talent and for Bay area "bragging rights" -VC cash allows them to hire fast, fire faster.

    Continue reading
    Dialpad2019-01-16
  4. Helpful (30)

    "Sinking Ship, don't believe this fake reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Dialpad full-time

    Pros

    Nice people Lunch Base Salary is Okay

    Cons

    This company is a sinking ship. In order for a startup to be successful it starts internal. Majority of the people internally hate coming to work, and are buying time until the find a new job. There's no passion around the product or company. Ask the team a few questions when your going through the interview process - how much turn over has the team experienced in the last 12 months? - * 90% of the sales staff has left the org and changed roles - Why has there been 3 CRO’S in the last 2 years? - What’s the training program? - * nonexistent - How many people hit and exceeded quota( fully ramped) - *1 person previous Quarter, out of the entire sales team - What are the marketing efforts? - *entire marketing team stolen by a competitor. The team recently bought In a new CMO Diversity - None existint, any person of color has left or been fired Market - very old school boys club type of market. Your selling telephony which is usually not on the priority list of organizations. This product is a good to have at best. - This product has to be sold through the channel - None transferable skills - once you leave Dialpad nobody cares you sold telephony, not transferable to any other tech market. Overall very negative energy around the team. If you read through the reviews there’s multiple references to sexism, and racism. All of these statements hold true Base salary is okay, but majority of the team is making little to no commission. Don’t let the base salary blind you to all the holes in organization Ask yourself, do you really want to sell telephone service? Also ask yourself why over 40 people have started in the last 90 days. That figure alone shows the high turnover within this organization. That number can be verified using LinkedIn Premium Lastly, Any positive review here is written by HR, or by someone who’s been at the organization for short period of time I was bought in after my company was acquired, and it was the worst experience of my career. Please do not let these fake reviews blind you from

    Continue reading
    Dialpad2018-10-11
  5. Helpful (17)

    "Gone Sideways"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dialpad full-time

    Pros

    Great looking product, amazing employees, beautiful office location in SF, work from home 2 days a week, catered lunch.

    Cons

    Culture has taken a severe beating in last 9 months with new sales team all being in Austin (Fuze sales culture came with new CRO). Rest of company in SF or Vancouver. Founders view of the market is skewed and development is missing targets. Execs don't listen to the people they hire, lots of turn over and lack of employee appreciation.

    Continue reading
    Dialpad2017-10-23
  6. Helpful (19)

    "Accountability and People Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for more than 3 years

    Pros

    While I am not privy to everything, I do have some insights in every single department. Marketing: They have some really sharp people working in this department and their collaboration with design makes them one of the most fordable marketing team in the valley. There are cons but that's for another section of this review. Sales: The new structure seems to be working but it's still too early to tell. Engineering: Brilliant engineers with strong leadership. They have a very diverse group and engineers are empowered to do what they think is right. A few scaling issue but that's expected. Product: With having more product managers/project managers, they seem to have a better structure on how to execute base on an actual timeline instead of changing it every week. People Ops: They genuinely care about every single employee here in Dialpad. They carry the culture of the company and are generally trusted. From raises to terminations everything is done with the utmost respect to the employee.

    Cons

    People Ops - They need to make a larger impact because they are good people with awesome ideas. However, with the loss of their Head of People, it's going to be an uphill battle to get anything done outside of the tactical day to day tasks. He will be missed but like most good leaders, there seems to be a handoff plan to keep operations going smoothly. Product: Missing deadlines don't seem to bother them. There needs to be more accountability on the product side of the house. Engineering: There is very little employee development happening in this org. Tech leads are allowed to do whatever they want. The few that are trying to develop their employees are not given the support they need to do so. They need more formal engineering leadership as well as a retention strategy. Sales: The CRO is sketchy. He's not a C class officer. C officers are approachable and very outward facing. They encourage their team as well as the company to do better. This guy locks himself in an office and likes to go through the chain of command even if the chain is horribly broken. The saving grace for the sales team is that the management layer that is being hired under him are all amazing people. Marketing: The squeaky wheel gets the oil and marketing team squeaks a lot. They seem to spend more money than any department and it's not clear exactly what they are producing. From attending global events, which of course was used to tack on a vacation, to flying management up and down the country, there needs to be more accountability in spending for this group.

    Continue reading
    Dialpad2017-07-07

Choose a different language and keep reading other reviews.

Found 6 reviews