Dialpad "work from home" Reviews | Glassdoor

Dialpad Employee Reviews about "work from home"

Updated Mar 9, 2020

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3.9
73%
Recommend to a Friend
80%
Approve of CEO
Dialpad CEO/Founder Craig Walker (no image)
Craig Walker
98 Ratings
Pros
  • "Work from home days essentially at employee discretion (although I generally work from the office anyway)(in 18 reviews)

  • "Catered lunches and dinners (for those late night grinds); Kegs and snacks - all the good stuff(in 14 reviews)

Cons
  • "Regular growing pains of any company leaving the "start up" phase(in 11 reviews)

  • "doubling the size of the sales team although sales were struggling before(in 6 reviews)

More Pros and Cons

Reviews about "work from home"

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  1. Helpful (2)

    "Cool product, great people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for less than a year

    Pros

    - Amazing AI product (Voice Intelligence) - Great leadership team - Huge opportunity for growth - Stock options - Benefits/compensation/perks - Lunch 4 days a week - Work from home Thursdays - Beautiful offices located in some of the best cities (San Francisco, Vancouver, Austin, New York, London, Toyko)

    Cons

    A fast-growing company with pretty typical growing pains. If you have worked in tech and for startups before you should adapt well.

    Dialpad2019-08-06
  2. Helpful (17)

    "A woman's experience at Dialpad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Dialpad full-time

    Pros

    * The product is moving in a cool direction. Whether you’re a PM, engineer or designer there are lots of opportunities to work on cool, innovative projects that are really pushing the boundaries of business comms * Super talented, insanely smart people that truly care about you. There’s a great sense of community, with the exceptions I’ve listened in the cons section. * Even at a growing company of 200+ people, the CEO knows everyone’s name and will take the time to check in. Craig is a super-smart, well-connected, friendly guy who excels as a leader. Though he’s made some unfortunate hiring decisions with higher level management, a lot of those decisions were reversed once realized. He’s willing to admit mistakes and learn from them. * A pretty good work/life balance with work from home Thursdays and flexible hours. (Although they’ve started cracking down on this lately.)

    Cons

    * Despite the product itself moving in a good direction, leadership is all over the place. The PMs are spread really thin with no plan to add headcount to their team. Ultimately all product decisions fall to the VP of Product and CEO, who are often unavailable but are the only decision-makers. This will be super unsustainable as the company grows. * The HR team is WORTHLESS. (See other reviews for confirmation.) Obvious instances of sexual harassment and unacceptable behavior go ignored, even when they're reported. When people report problematic behavior and no action is taken, they will stop reporting it in the future, creating a dangerous cycle. Additionally, employees that routinely act out and even get physical are kept on the team. It’s appalling. * The pay is ridiculously low compared to other start-ups of the same size/level of funding. Negotiating for a raise at Dialpad is extremely difficult as there is no formal process and no documented job architecture. On top of that, recruiting will probably low-ball you and weirdly take pride in how much money they save the company by underpaying talent. * Noticeable lack of diversity, especially in higher level positions.

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    Dialpad2018-07-27
  3. Helpful (6)

    "Great Momentum, Potential, and Energy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for more than a year

    Pros

    Get to work with truly brilliant people that will challenge you to be better. The products are all genuinely disruptive. Work from home on Thursdays. Free lunch 4 days a week. Regular fun team events. Office is close to accessible public transportation .

    Cons

    Regular growing pains of any company leaving the "start up" phase. If you can be a team player and can adapt to change well it shouldn't be a problem.

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    Dialpad2018-05-07
  4. Helpful (5)

    "Seriously, a rewarding place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dialpad full-time for more than a year

    Pros

    Work at Dialpad for two years, and it was one of the most rewarding experiences of my career. A truly disruptive company attacking an age old telephony market First to build a phone system on G Suite/Google The best of Google’s culture without working at Google. Product team knows how to build truly disruptive and freemium products The product makes marketing and selling much easier Design matters here You get to use the products every day and they just work Some amazing customers in every industry One of the fast growing tech companies according to Deloitte for 2 years Great office locations in both in downtown SF and Vancouver Work From Home twice a week They hire smart people who want to do good work, and they can execute Dialpad takes their values to heart and very seriously If you come with your best self, drop your bs, want a game-changing culture experience, then you can crush it there.

    Cons

    The cons for Dialpad are the norm for any fast growth company who has grown 5-7x in 2.5 years. The majority of that is behind the company. The company has a relentless focus on product simplicity and what users will use. This can be misunderstood at times, but they’ve proven this is the right approach for getting millions of users. The company moved upmarket quickly, from a light touch inside sales to a blend of inside and field sales. The communication could always be tightened in these transitions. Overall, sales and marketing got through the growing pains and hit some amazing growth goals. The pace is fantastic but you have to really know your commits and what to focus on There is constant discussion among employees about 'do the right thing.' That means different things to different departments.

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    Dialpad2018-02-26
  5. Helpful (31)

    "Don't let the "5 Star Reviews" fool you...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dialpad full-time for less than a year

    Pros

    Work from home days. That is it.

    Cons

    The company lost all valuable employees by either firing them or they jumped ship. Huge lack of transparency. Leadership is hiding how bad the company is actually doing. All offices are going through a huge mass exodus. No Marketing team left. Half of Sales hasn't closed anything. Don't bother going to HR, they're a facade (and the source of all these "great" 5 star reviews). Product and Engineering are overwhelmed and can't keep up with demands. CEO and Founders are running this ship straight into the ground.

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    Dialpad2017-12-15
  6. Helpful (1)

    "Awesome Product! Awesome Team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Dialpad full-time for less than a year

    Pros

    Dialpad is an exciting company to be a part of for several reasons: Fun and hardworking colleagues, solid product and a great leadership team. Team outings, company offsites and recognition of hard work and success are a few additional perks that come along with being an employee here. Work FROM Home is an awesome plus and really shows the trust the company has in employees to get the work done and done well - backing our slogan as the Anywhere Workers #workfromanywhere. Benefits are great. Catered lunches and dinners (for those late night grinds); Kegs and snacks - all the good stuff.

    Cons

    Growing pains are a part of any startup - adjustments and readjustments that need to be made are made and communicated

    Dialpad2017-11-02
  7. Helpful (17)

    "Gone Sideways"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dialpad full-time

    Pros

    Great looking product, amazing employees, beautiful office location in SF, work from home 2 days a week, catered lunch.

    Cons

    Culture has taken a severe beating in last 9 months with new sales team all being in Austin (Fuze sales culture came with new CRO). Rest of company in SF or Vancouver. Founders view of the market is skewed and development is missing targets. Execs don't listen to the people they hire, lots of turn over and lack of employee appreciation.

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    Dialpad2017-10-23
  8. Helpful (1)

    "A great place to prove your product design skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Design in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for less than a year

    Pros

    - Truly great people to work with, both personally and professionally - Great pace of work. Enough to keep you plenty busy but not so much you're swamped/stressed - Varied products and complex back end concepts keep it challenging and interesting: mobile, desktop, admin settings, partnerships and internal tools are all things we design for. Always learning how things work and how we can make them work better. - Company goals are much clearer as of this quarter as we are using an "OKR" system now - Company messaging is about working anywhere and there is the option to work from home 2 days a week which is great (super flexible) if you have a busy work and personal life - Lunch (and dinner) on the in-office days

    Cons

    - Prioritization of work isn't always clear (it's a startup building a LOT of features) but that is improving with the OKR system (also in "pros" above) - Company goals haven't been clear until this quarter, but that's being improved (also in "pros" above) - I don't get as much feedback from management above me as I'd like but do get it from my peers. The review process is also unclear (when/how/possible outcomes, etc?)

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    Dialpad2017-01-18

    Dialpad Response

    February 16, 2017Recruiting Coordinator

    Thanks for the feedback! We’re so happy to hear that you are challenged here at Dialpad. We’re not only interested in making products that help the Anywhere Worker get a jump start, but products that excite our own team. We hear where you’re coming from re: work prioritization. As you know, many startups have that energetic, fast-paced, lemme-just-take-a-quick-sip-of-coffee kind of vibe and we know we’re no different. But since we’re used to that whole energetic, fast-paced environment thing, we’re also really open to change. That’s why we’re taking steps to help manage how work is prioritized to our team while improving communication between Departments, teams, and even Managers and employees. - People Ops

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  9. Helpful (1)

    "Great culture, lots of room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for more than a year

    Pros

    + Teams work closely together + Your ideas are taken seriously + Peers care about the quality of their work + Events, snacks, drinks, alcohol, ping pong, foosball, guitars + Energetic peers with interests outside of work + Work from home twice a week + Office is close to BART + No cubicles, access to many monitors and peripherals + Private conference rooms with TVs + Awesome product

    Cons

    + Can get a bit loud sometimes

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    Dialpad2017-01-18
  10. Helpful (1)

    "Best work-life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dialpad full-time for less than a year

    Pros

    Dialpad has the best work-life balance of any company I've worked at in the Bay Area. You get the chillest atmosphere, the option to work from home Tuesdays and Thursdays, and an open culture where you can chat up anyone. As a designer, the transparency and easiness of communication has been extremely valuable to figuring out new projects to work on. Dialpad also puts a huge emphasis on end-user driven design which is rare /refreshing to find at an enterprise-facing startup.

    Cons

    It's a rapidly-growing startup so there are a few growing pains in the overall organization of the company.

    Dialpad2017-01-16
Found 18 reviews