Diamond Resorts Reviews | Glassdoor

Diamond Resorts Reviews

Updated August 16, 2017
264 reviews

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3.2
StarStarStarStarStar
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Approve of CEO
Diamond Resorts Chief Executive Officer Matthew E. Avril
Matthew E. Avril
12 Ratings

264 Employee Reviews

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Pros
  • Good hours, good benefits, great team members (in 20 reviews)

  • Great benefits and lots of great people (in 20 reviews)

Cons
  • Extremely high turnover rate due to call center work strictly about the metrics and numbers (in 6 reviews)

  • The company is growing to fast and doesn't have the staff to support the growth, which creates an overload of work for each person (in 5 reviews)

More Pros and Cons

  1. "Sales and Marketing Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Marketing Associate in Scottsdale, AZ
    Current Employee - Sales and Marketing Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Resorts part-time (More than a year)

    Pros

    Great supplemental income! Awesome way to make full-time wages with part-time or casual hours!

    Cons

    New-comers should remember this is hourly versus commission, don't be discouraged just make sure you're learning all the right skills and following the lead of experienced colleagues and superiors.

    Advice to Management

    We need more venues and events!


  2. "Customer Service Special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time

    Pros

    $12 Hour/ with benefits and 1 week vacation after 30 days.

    Cons

    Refused to pay earned spiffs after 7 pay periods over 90 days

  3. "Vacation counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Virginia Beach, VA
    Current Employee - Sales in Virginia Beach, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (Less than a year)

    Pros

    Outstanding pay structure, commission and bonuses. Great training from the beginning and throughout your employment with this company. Great team atmosphere! It's a company I hope to retire with. You put in what you get out.

    Cons

    The day starts way too early. Constant changes in management and process, but it's sales so it's pretty easy to roll with the system, so not to bad. Nothing to drastic as nothing is perfect.

    Advice to Management

    Not too much everyone is doing great as far as I'm concerned.


  4. "Inventory manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Las Vegas, NV
    Current Employee - Management in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (More than 3 years)

    Pros

    Excellent human resources department, very fair and helpful. Love the pay and benefirs

    Cons

    Compared with previous employers, none

    Advice to Management

    More Communications


  5. "IT/Accounting Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts (More than a year)

    Pros

    The people that I worked for at Diamond were great. I really had a great time working there. For the most part people were pretty plesant to work for and with. The pay was pretty good (for someone of my skill level) and I always got my max bonus. Another benefit was that Nevada doesn't have income tax.

    Cons

    While people were mostly plesant there were a few bosses and departments which are tougher than others. I think this is true about any company. While I didn't work in resort ops, I heard a few grumbles that they weren't treated as well as corporate employees.

    Also the vacation time seems a little low (10 days when you join).

    Timeshare sometimes doesn't have the best reputation and at parties it sometimes gets a little unpleasant about people's experience with timeshare.

    Advice to Management

    Keep up the good work.


  6. "Pay is not good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts full-time

    Pros

    Really great benefits, relaxed atmosphere

    Cons

    High Turnover, low pay, management constantly changing

    Advice to Management

    Raise the pay so employees will stay around and not seek other jobs


  7. "Was great.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in Orlando, FL
    Current Employee - Front Desk in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (More than 3 years)

    Pros

    Great benefits, 401k match, annual bonus and raise, discount hotel stays

    Cons

    Can get stuck in one position

  8. "Reservation Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diamond Resorts full-time

    Pros

    Benefits: Medcal, Dental, Vision, 401K, Flex Spending Account, Rooms Stays Perks, and more

    Cons

    Medical is Expensive but its better than nothing


  9. "Great first stepping stone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diamond Resorts full-time

    Pros

    They are really good about training and informing of procedures regularly.

    Cons

    Not a lot of oppurtunity to get promoted while working in the resort. Much better chance getting promoted at corporate center.
    Managers rend to overreact when it comes to reviews and smal hiccups


  10. "Marketing Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Supervisor in Branson, MO
    Current Employee - Marketing Supervisor in Branson, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (More than a year)

    Pros

    Lots of company growth. Advancement opportunities. Family atmosphere. Fun. Get paid what you are worth. Best in the timeshare industry. Management gets in the trenches with staff.

    Cons

    Politics can be trying at times. Long hours sometimes. Commission based role that is great and not so great depending.


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