Diamond Resorts Reviews | Glassdoor

Diamond Resorts Reviews

Updated March 22, 2019
395 reviews

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2.8
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Michael Flaskey
59 Ratings

Employee Reviews

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Pros
  • "Great benefits and work environment" (in 29 reviews)

  • "good benefits/ hours, management makes the best accommodations possible for employees" (in 28 reviews)

Cons
More Pros and Cons

  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Wonderful culture driven environment supported by management.

    Cons

    None really. Fast paced work environment.


  2. "Great Company Great Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services in Orlando, FL
    Current Employee - Member Services in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Resorts full-time (More than 3 years)

    Pros

    Tons of opportunities, amazing program, fun work atmosphere

    Cons

    Lots of opportunities requires a lot of hours... work hard, play hard atmosphere

    Advice to Management

    NA

  3. "Sounds great until they tell you you’re not worth training anymore."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great employee benefits, discounts, perks.

    Cons

    They base your worth on your sales skills, they say they train but if they don’t think you’re worth it they fire you, employees talk bad about you.

    Advice to Management

    Maybe don’t tell your employees that they’re not worth it in attempts to get them to sell more?


  4. "Much improvement needed!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing/Sales Specialist in San Diego, CA
    Former Employee - Marketing/Sales Specialist in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (More than 8 years)

    Pros

    Culture Enthusiastic! Management can be helpful . Training good

    Cons

    Management absolutely has favorites Poor hiring choices therefore huge turnover.. pay structure convoluted. Tremendous highs and l Use an honestows in the referral base. Owners over all disgruntled.

    Advice to Management

    Develop honest referrals to your employers. Have your potential employees try out the script for you in the interview before you hire! Too much time has been on training too little time is spent on screening out interviewees.


  5. "Front line"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales

    I have been working at Diamond Resorts full-time

    Pros

    Money is a plus to me

    Cons

    People coming can be annoying


  6. "Good benefits, Inept Management, Depressing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Lead Specialist in Las Vegas, NV
    Former Employee - QA Lead Specialist in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (More than 10 years)

    Pros

    Great Benefits (medical, dental, vision) discounted resort rates, decent vacation and holidays offerings depending on area.

    Cons

    Inept management, depressing atmosphere, angry customers. Pay compared to similar positions at other companies is then average.

    Advice to Management

    Check overall happiness of employees to see if supervisors and/or managers are doing a good job or not leading them. If you have a lot of turnover in what should be a desirable area, then they are probably not doing their job well.


  7. Helpful (1)

    "High stress no Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing In-House in Maui Meadows, HI
    Current Employee - Marketing In-House in Maui Meadows, HI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Diamond Resorts full-time

    Pros

    Free cafeteria food
    Opportunity to move up

    Cons

    No hourly
    Over staff
    Worst comp plan in the industry
    High turn over

    Advice to Management

    Change comp plan ASAP

  8. "Diamond Resorts: SST"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - VIP Lobby Ambassador in Sedona, AZ
    Former Employee - VIP Lobby Ambassador in Sedona, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (Less than a year)

    Pros

    They are very team orientated. The atmosphere was always positive in regards to coworkers and management. They also offer get incentives and give plenty of advancement opportunities.

    Cons

    They are a time share corporation that constantly try to rope their guests into sales meetings. You need a tough skin to deal with the attitude of the patrons as they feel extremely spammed even before arrival and tend to not get what "they expected" accommodation wise.


  9. "It’s okay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Diamond Resorts full-time

    Pros

    Benefits are pretty nice
    Okay pay for the work

    Cons

    So far very uncoordinated training for new hires


  10. Helpful (3)

    "If you dont get trained...wait what was the question?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sampler Reservations in Las Vegas, NV
    Current Employee - Sampler Reservations in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (Less than a year)

    Pros

    Laid back work environment
    Management Will join in reindeer games
    If it cant be answered, does the problem exist?

    Cons

    -Indirect assistance when needed
    -Lack of Accountability
    -What is protocol?
    - Agent /Management cliques
    - Etchy sketchy backgrounds come out when REAL situations arise
    -Upward Mobility?

    Advice to Management

    Actually LISTEN to your agents and take into aaccount the whole being before situational character analysis