Diamond Resorts Reviews | Glassdoor

Diamond Resorts Reviews

Updated September 20, 2017
272 reviews

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3.1
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Michael Flaskey
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272 Employee Reviews

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Pros
  • Good hours, good benefits, great team members (in 20 reviews)

  • Great benefits and lots of great people (in 20 reviews)

Cons
  • The company is growing to fast and doesn't have the staff to support the growth, which creates an overload of work for each person (in 5 reviews)

  • work life balance not achievable (in 5 reviews)

More Pros and Cons

  1. "N L G Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Lead Generation in Orlando, FL
    Former Employee - National Lead Generation in Orlando, FL
    Recommends
    Positive Outlook

    I worked at Diamond Resorts full-time (Less than a year)

    Pros

    Great company with benefits and beautiful resorts worldwide.

    Cons

    Too much travel and drama

    Advice to Management

    No drama


  2. "Program Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Diamond Resorts full-time

    Pros

    Family like company. Great atmosphere, very clean and professional.

    Cons

    There wasn't any. This is a great company to work for!

    Advice to Management

    Keep up the good work!

  3. "Salary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Hours, benefits,vacation time and good working environment

    Cons

    Tedious job, sometimes boring and shifts .


  4. "RVP Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RVP Sales in Las Vegas, NV
    Former Employee - RVP Sales in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I worked at Diamond Resorts full-time (More than 3 years)

    Pros

    Excellent career assisting people with their travels needs!

    Cons

    Way to much travel and hours from immediate leadership.

    Advice to Management

    Do not put so much pressure on the staff and make them feel important not just a number!


  5. "Sales and Marketing Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Marketing Associate in Scottsdale, AZ
    Current Employee - Sales and Marketing Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Resorts part-time (More than a year)

    Pros

    Great supplemental income! Awesome way to make full-time wages with part-time or casual hours!

    Cons

    New-comers should remember this is hourly versus commission, don't be discouraged just make sure you're learning all the right skills and following the lead of experienced colleagues and superiors.

    Advice to Management

    We need more venues and events!


  6. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time

    Pros

    money was good for a little

    Cons

    terrible management, inconsiderate, no life/work balance


  7. Helpful (1)

    "Don't believe the stories"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Counselor in Sedona, AZ
    Former Employee - Vacation Counselor in Sedona, AZ
    Recommends
    Disapproves of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    The training is good but to sell you better be good at making things up to get customers to purchase today and not rescind for the next 7 days.

    Cons

    Don't believe the old timer trying to hire you. They want you to come and make minimum wage while one or two people at each site make good money. They use you as a warm body to order more tours which they only give to the top reps who pitch heat all day long. Look the company up. There is a $1,000,000,000 (billion) lawsuit against them in Arizona for their deceptive practices.

    Advice to Management

    Pay a livable wage as a base. Stop lying to your new reps about what they can earn. Stop pitching heat to sell.

  8. "Quality Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time

    Pros

    There are very smart people there

    Cons

    Too bad their management team doesn't recognize what they have

    Advice to Management

    Formal management training from from an outside firm


  9. "Avoid company unless you are unemployed."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Las Vegas, NV
    Former Employee - Accountant in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    Decent pay, benefits (including PTO, sick time, 401k contribution and fairly low cost health insurance) and advancement opportunities. Nice location in Summerlin.

    Cons

    Cons certainly outweigh the pros. Poor management and leadership, a very political and toxic workplace and no work/life balance. This is evident by the extremely high turnover in the department.


  10. "Customer Service Special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time

    Pros

    $12 Hour/ with benefits and 1 week vacation after 30 days.

    Cons

    Refused to pay earned spiffs after 7 pay periods over 90 days


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