Diamond Resorts Reviews | Glassdoor

Diamond Resorts Reviews

Updated January 9, 2018
302 reviews

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3.0
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Michael Flaskey
16 Ratings

302 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Love to work for Diamond"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Resorts full-time

    Pros

    Amazing benefits, fantastic company culture, genuinely good people to work with

    Cons

    Schedule can shift depending on business needs


  2. "Contract Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Gatlinburg, TN
    Current Employee - Anonymous Employee in Gatlinburg, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (More than a year)

    Pros

    Includes Benefits and Discounts on Resort Stays

    Cons

    Chaotic work environment, weak leadership. Little attention paid to support staff

    Advice to Management

    Place a greater value and commitment on compentency

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Line Agent in Sedona, AZ
    Former Employee - Front Line Agent in Sedona, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    Segmented Wheel allows for specialized presentations

    Cons

    Not always qualified clients to p[tresent to.

    Advice to Management

    Better front desk screening


  4. "Very Hard Job but Very Lucrative if you Can Sell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Counselor in Virginia Beach, VA
    Former Employee - Vacation Counselor in Virginia Beach, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    Great Benefits and opportunity to earn well over $100,000

    Cons

    Bad work environment dealing with very disgruntles people

    Advice to Management

    The pay plan should should be more straight forward.


  5. "Workplace and team members"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (Less than a year)

    Pros

    Great overall team members, but they lose good people and keep bad management

    Cons

    Company a bit of old mindset. Need to get up to speed with technology and cater more to and listen to millenials

    Advice to Management

    Listen with open ears and not just nodding and agreeing.


  6. "Good potential but shady as hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Diamond Resorts full-time

    Pros

    Can make a lot of money, a lot of recognition, and a lot of ways to advance

    Cons

    super shady, encouraged to lie to people, cornering, and screwing people


  7. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Associate in Virginia Beach, VA
    Current Employee - Marketing Associate in Virginia Beach, VA

    I have been working at Diamond Resorts full-time (More than 5 years)

    Pros

    Diverse Workforce.
    Spiffs
    Flexible Work Hours
    Good Health Benefits
    Safe environment

    Cons

    High turnover rate
    Ill-Equipt
    Lacking Main Organization
    Training needs review
    Adaptability

    Advice to Management

    Accountability Issues

  8. Helpful (1)

    "Club agent Paid training ..... Still waiting after a week of getting let go for my final check ."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sampler in Las Vegas, NV
    Former Employee - Sampler in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time (Less than a year)

    Pros

    None unless you make it and they actually pay you . Training was okay but you have to know what you’re doing . I got let go because I got a 84% on a test right .....

    Cons

    They block you from their phone corporate lines once your are let go so you can’t ever call them or pick up your check .


  9. "Contracts Specialist"

    StarStarStarStarStar
    Former Employee - Contract Specialist in Scottsdale, AZ
    Former Employee - Contract Specialist in Scottsdale, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    I spent a little over a year with Diamond Resorts overall the job itself was a great learning experience, had a few opportunities to travel. It was fast paced most of the times.

    Cons

    Favoritism is awful here. Pay was decent but for the amount of work and pressure I was put under by the sales team and managers to complete the paperwork faster. I felt at times it I could have been compensated better.


  10. "Sales Sedona"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vacation Counselor in Sedona, AZ
    Former Employee - Vacation Counselor in Sedona, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Diamond Resorts (More than a year)

    Pros

    They make promises that sound good, but usually based on how the business used to be. Management is from twenty years ago and brainwashed into believing whatever the company tells them. No one listens to or cares about the sales person. And yes those are the pros.

    Cons

    In six months we had six new comp plans. You either chase after your spiffs for 3-6 months or you don’t get them. “Heat” is encouraged and if you want to make more than minimum wage you better be good at pitching heat and learning how to get your owners through qao without your deals kicking.

    Advice to Management

    Enjoy the gravy train for another year or two. It isn’t the same business it was when you started twenty years ago. Giving someone $200 that hasn’t spent over $100 on a hotel room in their lives isn’t a solid marketing approach. Using over 40% of your inventory for marketing purposes is legal but deceptive to your owners. And good luck to sales staff that believe you will start paying them residuals. That is a joke, correct? Considering just getting paid daily spiff is a miracle.


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