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Diamond Resorts

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Diamond Resorts

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Diamond Resorts Reviews

Updated Jun 18, 2021

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Found 633 of over 663 reviews

3.5
61%
Recommend to a Friend
72%
Approve of CEO
Diamond Resorts  Chief Executive Officer Michael Flaskey (no image)
Michael Flaskey
180 Ratings
Pros
  • "No micromanage great benefits and leadership(in 39 reviews)

  • "Really good benefits and discounts(in 35 reviews)

  • Cons
  • "Working with upper management can prove difficult(in 15 reviews)

  • "Also, the company does not allow visible tattoos or piercings even though we don't interact with any of the resort members(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Diamond Resorts and is not affected by filters.

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    1. 5.0
      Current Employee

      Diamond

      Jun 11, 2021 - Marketing Manager in Daytona Beach, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture, pay, and growth opportunity.

      Cons

      Working on weekends and sometimes longer than normal hours.

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    2. 4.0
      Current Employee, more than 1 year

      Good environment

      Jun 15, 2021 - Senior Hospitality Specialist in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good environment. Great management. A little stressful but all in all good experience.

      Cons

      When you finished your work you were rewarded with more work from lower level employees who were legit sleeping at their desks.

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    3. 4.0
      Former Employee, more than 1 year

      Great Place to work

      Jun 18, 2021 - Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the pay was great. hours flexible

      Cons

      there was really no cons

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    4. 4.0
      Former Employee, more than 3 years

      Great benefits

      Jun 12, 2021 - Sales in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy work environment if you want to work. If you’re lazy, this isn’t the place for you. Slackers get weeded out quickly.

      Cons

      People come and go…but the good ones stay, and you know who they are from the beginning.

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    5. 4.0
      Former Employee, more than 1 year

      Enjoyed my employment

      Jun 17, 2021 - Claims Administrator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pros no weekends, decent salary

      Cons

      I have no cons for this job

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    6. 3.0
      Current Employee

      Pay sucks short leash

      Jun 2, 2021 - Club Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, week paid vacation, paid sick time

      Cons

      Pay based on performance and commission. This would be fine if the base pay was a livable wage, but an excellent employee will make just enough to live poorly. Clocking requires you to log in to a stupidly slow system inside a room deep in the building. You are expected to give them every minute of your work day at full productivity level. Don't go a minute over your 15 minute break (which you spend part of logging out and in of a system)

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    7. 1.0
      Former Employee, more than 1 year

      VERY POOR COMPANY TO WORK FOR

      Jun 8, 2021 - Member Services Representative in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Insurance but it is expensive

      Cons

      Restroom breaks were removed, had to use only lunch or a break. Lunch is only 30 minutes. Management is inhumane, no work life balance, unkind in meetings, abusive in pushing only sales not customer service, the door is revolving and they cannot keep anyone since they are extremely volatile and not people oriented. Training is the worst anyone has seen. No one is on the same page for specials, discounts or what to offer customers. Commission is changed constantly and the specials are too hard to reach quotas. People are fired all the time and walked out with security for not reaching quotas. I never knew of anyone that liked their job in any department. The atmosphere is unsettling and you never know if you are the next to be escorted out. I left on my own. Most employees don't make it through the training when they see everything they must do. Then when they get on the floor, they are clueless because of poor training. It is so mismanaged. Used to be customer service and now it is only sales. Customers hate their memberships and we had to deal with people yelling at us everyday. Not a good environment for the kind employee. you will be handling 2 to 3 customers at a time. Phone and 2 chats. It was out of control trying to help one with their points and one with their reservations and one with their maintenance fees. Practically impossible. I do not recommend Diamond Resorts in any department.

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    8. 4.0
      Former Employee, less than 1 year

      Company was good

      Jun 2, 2021 - Sales Assistant in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      support for my job title and patience

      Cons

      very competitive, sometimes not organized

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    9. 3.0
      Current Employee

      Good Company

      Jun 18, 2021 - Project Coordinator in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and vacation time!

      Cons

      Opportunity for growth is limited.

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    10. 1.0
      Former Employee, more than 1 year

      Focus on bottom line

      Jun 9, 2021 - Marketing Manager in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great compensation and bonus Training for sales and marketing

      Cons

      Culture is focused on sales teams and hitting the bottom line. Other than those teams, no one else is seen. Poor performing managers have no consequences towards people they oversee. HR has minimum voice over disciplinary measures. Poor culture, engagement and employee experience. Highly dysfunctional environment.

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    Viewing 1 - 10 of 633 Reviews

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