Diamond Resorts Reviews | Glassdoor

Diamond Resorts Reviews

Updated February 21, 2017
221 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Matthew E. Avril
4 Ratings

221 Employee Reviews

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Pros
  • Good hours, good benefits, great team members (in 20 reviews)

  • Great management team that allows you to work without micromanagement great benefits dedicated on providing great customer service (in 13 reviews)

Cons
More Pros and Cons

  1. "Corporate Security"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Security in Las Vegas, NV
    Former Employee - Corporate Security in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    Very flexible schedule, Veteran friendly, employer wants you to take vacations and time-off, very generous with sick time and paid time-off, good benefits

    Cons

    no room for advancement without having to move to another department


  2. "Beautiful resorts, but it is a timeshare company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    Pros

    Opportunity to visit beautiful locations around the world. Free breakfast in the morning. Meet people from around the world.
    Thanks

    Cons

    It is a timeshare resort so there are some questionable tactics used by sales people and managers. Disconnect between top management and lower.


  3. Helpful (1)

    "Good Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Resorts full-time

    Pros

    Flexible Job, Better work place, friendly people

    Cons

    Outdated technologies so no scope to show case your hgiher skill set

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Not a good company to work for"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    High pay if you are one of the best performers

    Cons

    Comp plan only benefits the very best, bad management

    Advice to Management

    Invest in the whole office rather than just the top performers


  6. "vacation counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts full-time

    Pros

    possible commissions are good, easy to get time off

    Cons

    must make sales to survive


  7. "Love My Job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Marketing in Orlando, FL
    Current Employee - Sales & Marketing in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Resorts full-time (Less than a year)

    Pros

    I've been working with Diamond for almost a year and I LOVE the company. Great work environment!

    Cons

    No cons so far

    Advice to Management

    Believe in your team and we will do GREAT things!


  8. "Sales Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    Best working environment for sales and entertainment, lots of fun and great people

    Cons

    Sometimes the work load is a little much, but worth the effort

    Advice to Management

    Keep all the systems working together.


  9. "Areas of Opportunity for the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    They offer a basic benefits package.

    Cons

    The only holiday that the company is closed for is Christmas. You are required to work all other holidays unless you schedule the day off. And if you do schedule a holiday off, you will not be paid for it. You must work the holiday and the day after to be paid for a holiday.

    Advice to Management

    The compensation/ pay structure is poor for non-sales related jobs. This is especially true when you consider that operations Associates still have to work longer hours to support the sales teams and only have (1) paid holiday a year and minimal vacation time off. Retention is high in marketing and operations support.
    There are so many other companies that have annual gross intake of a billion dollars that take pride in placing focus and emphasis on their employees not only for retention but because they want to foster a “balance of life / good place to work” ethic. Just to name a few, Microsoft, Google, Progressive, Federal Express, American Express and Kaiser Permanente.
    It would be great if DRI were to expand on their "Stay Vacationed" mission/culture and provide opportunities for their own Associates to vacation more often.
    DRI claims to want to could be a Time Share industry leader as well as a global company leader. However for a billion dollar a year company, they do not offer similar incentives to companies that do not make their livelihood off of selling timeshare. For example, DRI only grants (1) week of vacation for their associates their first (2) years while in comparison, (3) weeks of vacation has become standard.
    And although they offer an employee portal to take advantage of booking at hotels all over the world, customer booking availability trumps employees. It would not be so bad if there was some availability set aside for Associates, however, that is not the case. So between work load, (1) real paid holiday a year and an employee travel incentive that really does not work, there are no other benefits that would place DRI high on becoming a global leader in their industry or any other industry.

    Maybe this will change with the new ownership.


  10. Helpful (2)

    "Housekeeping Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Housekeeping Manager in Lahaina, HI
    Current Employee - Housekeeping Manager in Lahaina, HI

    I have been working at Diamond Resorts (More than a year)

    Pros

    Great benefits package. Truly can't be beat. Wonderful company overall. I've only been here for a couple of years, but I have already been promoted twice.

    Cons

    There's a lot of drama in the Housekeeping department. Many people believe their seniority allows them to have additional perks, but it just doesn't work that way.


  11. "One of the best in the industry to worl for..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Solid company to work for with a lot of good people and benefits. Products and services you can believe in and feel good about offering to customers. One of the better companies in the industry to work for.

    Cons

    Upper management could provide better support to and listen to feedback & suggestions from their best managers and employees.

    Advice to Management

    You have incredible talent and a wealth of experience and knowledge in key areas who are severely under appreciated and under utilized....listen to them, take their ideas, allow them to implement them and grow



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