Diamond Resorts Reviews | Glassdoor

Diamond Resorts Reviews

Updated August 21, 2017
265 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Diamond Resorts Chief Executive Officer Matthew E. Avril
Matthew E. Avril
13 Ratings

265 Employee Reviews

Sort: PopularRatingDate

Pros
  • Good hours, good benefits, great team members (in 20 reviews)

  • Great benefits and lots of great people (in 20 reviews)

Cons
  • Extremely high turnover rate due to call center work strictly about the metrics and numbers (in 6 reviews)

  • The company is growing to fast and doesn't have the staff to support the growth, which creates an overload of work for each person (in 5 reviews)

More Pros and Cons

  1. "Quality Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time

    Pros

    There are very smart people there

    Cons

    Too bad their management team doesn't recognize what they have

    Advice to Management

    Formal management training from from an outside firm


  2. "Sales and Marketing Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Marketing Associate in Scottsdale, AZ
    Current Employee - Sales and Marketing Associate in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Resorts part-time (More than a year)

    Pros

    Great supplemental income! Awesome way to make full-time wages with part-time or casual hours!

    Cons

    New-comers should remember this is hourly versus commission, don't be discouraged just make sure you're learning all the right skills and following the lead of experienced colleagues and superiors.

    Advice to Management

    We need more venues and events!

  3. "Customer Service Special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Diamond Resorts full-time

    Pros

    $12 Hour/ with benefits and 1 week vacation after 30 days.

    Cons

    Refused to pay earned spiffs after 7 pay periods over 90 days


  4. "Vacation counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Virginia Beach, VA
    Current Employee - Sales in Virginia Beach, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (Less than a year)

    Pros

    Outstanding pay structure, commission and bonuses. Great training from the beginning and throughout your employment with this company. Great team atmosphere! It's a company I hope to retire with. You put in what you get out.

    Cons

    The day starts way too early. Constant changes in management and process, but it's sales so it's pretty easy to roll with the system, so not to bad. Nothing to drastic as nothing is perfect.

    Advice to Management

    Not too much everyone is doing great as far as I'm concerned.


  5. "Pay is not good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts full-time

    Pros

    Really great benefits, relaxed atmosphere

    Cons

    High Turnover, low pay, management constantly changing

    Advice to Management

    Raise the pay so employees will stay around and not seek other jobs


  6. "Was great.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in Orlando, FL
    Current Employee - Front Desk in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (More than 3 years)

    Pros

    Great benefits, 401k match, annual bonus and raise, discount hotel stays

    Cons

    Can get stuck in one position


  7. "Closing for Diamond Resorts is a moving target"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts full-time

    Pros

    I had one great month with 4 great tours that became Owners.

    Cons

    I had nine terrible months with no qualified potential Owners.

    Advice to Management

    get it together before you go bankrupt......

  8. "Sales Frontline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orlando, FL
    Former Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Diamond Resorts full-time (More than a year)

    Pros

    None at all. resorts are not maintained well

    Cons

    The frontline sales do not do well at this company. Better training is needed.


  9. "Inventory manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Las Vegas, NV
    Current Employee - Management in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Diamond Resorts full-time (More than 3 years)

    Pros

    Excellent human resources department, very fair and helpful. Love the pay and benefirs

    Cons

    Compared with previous employers, none

    Advice to Management

    More Communications


  10. "IT/Accounting Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamond Resorts (More than a year)

    Pros

    The people that I worked for at Diamond were great. I really had a great time working there. For the most part people were pretty plesant to work for and with. The pay was pretty good (for someone of my skill level) and I always got my max bonus. Another benefit was that Nevada doesn't have income tax.

    Cons

    While people were mostly plesant there were a few bosses and departments which are tougher than others. I think this is true about any company. While I didn't work in resort ops, I heard a few grumbles that they weren't treated as well as corporate employees.

    Also the vacation time seems a little low (10 days when you join).

    Timeshare sometimes doesn't have the best reputation and at parties it sometimes gets a little unpleasant about people's experience with timeshare.

    Advice to Management

    Keep up the good work.


Showing 265 of 275 reviews
Reset Filters