Diamond Wireless Reviews | Glassdoor

Diamond Wireless Reviews

Updated April 13, 2017
206 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Approve of CEO
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Troy Crosland
114 Ratings

206 Employee Reviews

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Pros
  • positive work environment, constantly changing industry that allows for new learning opportunities, great benefits (in 11 reviews)

  • Laid back environment most of the time (in 10 reviews)

Cons
  • Many times it became difficult to have a work/life balance (in 13 reviews)

  • Pay structure is always changing (in 18 reviews)

More Pros and Cons

  1. "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Hilo, HI
    Current Employee - Sales Associate in Hilo, HI
    Recommends

    Pros

    A great company overall. Good opportunity for advancement and there is no ceiling on what you can make as a sales associate. You make what you earn.

    Cons

    The main downside i can think of is working in a mall kiosk. If your ok with that. Then there is nothing else to worry about.

    Advice to Management

    Management overall does a great job. Communication is good and no one takes things to seriously, only when needed. My only advice would be to possibly offer a salary in addition to the commission.


  2. Helpful (1)

    "Very rewarding, I have learned a lot"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO
    Recommends

    Pros

    The training and experience gained can be used for future employment. Not a stressful job, and you get to interact with a lot of people

    Cons

    Some of the customers can be extremely rude and beligerant. Some customers focus their anger and frustration towards you for no reason

    Advice to Management

    I have no advise, or should not be one to advise, since I am part of management. Very nice place to work


  3. Helpful (1)

    "Really good. Educational"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Las Vegas, NV
    Former Employee - Store Manager in Las Vegas, NV
    Recommends
    Positive Outlook

    I worked at Diamond Wireless full-time (More than a year)

    Pros

    Learned a lot about sales. There I learned how to lead and train. I learned more at Diamond then any other job I ever had. Promoting comes from within and a great company to grow with.

    Cons

    Long Long hours. Pay needs to be better for store managers, at least in the Las Vegas market

    Advice to Management

    Keep up the great work. I will take everything I have learned there and apply it to the rest of my life!


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  5. Helpful (1)

    "Extremely Rewarding If you put in the effort"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate Metric Manager in Dallas, TX
    Former Employee - Sales Associate Metric Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamond Wireless full-time (More than a year)

    Pros

    Company has an awesome culture as long as you buy in to them. This can be one the most rewarding jobs, but not without a strong commitment. they offer crazy incentives to simply do your job, commission is awesome if you take sales seriously and don't wait around for people to walk up asking to buy something, they only promote from within, and it's a place where you can talk to your managers whenever you want. I've never had a job with so much opportunity to grow and handed over big prizes and trips. Like many people, I left for a "better opportunity" that tuned out to be a waste of time. If i had stuck around i'd probably be managing by now

    Cons

    If you don't apply yourself, you won't like it. Those that don't show interest in the company don't ever stick around and causes fluctuations in staffing. They don't really care for people that don't care for the company. Your effort is truly highlighted, can be really rewarding, or not so much depending on what you bring.

    Advice to Management

    find ways to offer different incentive to people who are average.


  6. Helpful (1)

    "Great team and work atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Colorado Springs, CO
    Former Employee - Sales Associate in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamond Wireless full-time (More than 3 years)

    Pros

    Great competition, incentives, and team involvment. They often work with you and your schedules and prior commitments. There are often travel oppertunities, but you get out what you put into it.

    Cons

    Often over or under scheduling of workers. They need to train more employees prior to transfering current workers.


  7. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager In Training in Colorado Springs, CO
    Current Employee - Manager In Training in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Wireless full-time (More than 3 years)

    Pros

    There is a lot of freedom in the company. They care about their employees having a life outside of work and encourage it. I am a full time employee and a full time student and Diamond has always been accommodating and encouraged me to succeed at both.

    Cons

    A little too lenient to get rid of weak links

    Diamond Wireless Response

    Aug 4, 2014 – Corporate Recruiter

    Thank you so much for your feedback! As you know, we truly believe in our people and appreciate you taking the time to say as much! Our people are the strongest asset we have!


  8. Helpful (1)

    "Great career opportunities with Diamond"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager In Training in Kent, WA
    Current Employee - Manager In Training in Kent, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Wireless full-time (Less than a year)

    Pros

    Uncapped commission, there is the potential to bring home 2-3k every 2 weeks, if you are dedicated and motivated. And that's as a sales rep. Flexible scheduling, strong assistance from corporate Verizon and corporate diamond.

    Cons

    You must be a self starter. If you are easily disappointed, or make excuses instead of fixing the problem, then this job isn't for you... Also diamond is notorious for taking their time on anything and everything. So expect to hurry up and wait.

    Advice to Management

    Stop giving people the benefit of the doubt. if there is a weak link, or if someone just doesn't work with the position they are in, then get them out. Stop dragging your feet.


  9. Helpful (2)

    "Excellent company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Lots of pay for good performance

    Cons

    Must work well to get good pay


  10. Helpful (1)

    "good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in New York, NY
    Current Employee - Store Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamond Wireless full-time (More than 3 years)

    Pros

    can make a lot of money

    Cons

    stress and high work load


  11. Helpful (1)

    "Great pay for hard workers. Excellent leadership team."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager
    Former Employee - District Manager
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun environment, great pay. Jeff Nielson is an amazing coach and leader. Troy Crosland is an outstanding human being. The executive team really cares about their people.

    Cons

    Work life balance was difficult... since they are in the cell phone world and you always have your phone it was sometimes tough to turn work off.

    Advice to Management

    Find a way to balance time of for leadership. Benefits were good not great



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