Diamonds International Reviews | Glassdoor

Diamonds International Reviews

Updated October 6, 2017
30 reviews

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2.9
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Morris Gad
11 Ratings

30 Employee Reviews

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  1. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamonds International full-time

    Pros

    Hours, Jewish holidays off, steady job, being able to find resolutions.

    Cons

    Lots of angry customers, not much room for growth


  2. "Marketing Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Diamonds International full-time

    Pros

    Flexible hours
    Most of the employees are good people and great to work with.

    Cons

    Constant turnover in management positions.
    No employee review system in place.
    Mediocre benefits.
    Employees are often given contradictory instructions by the owners and their separate teams, so the focus is more about how to not piss-off the owners instead of how to best market the company.

  3. "DO NOT WORK HERE~!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Diamonds International full-time (More than a year)

    Pros

    if you are Jewish, you get the Jewish holidays off. Only Benefit.

    Cons

    Family ownership equals multiple different directions, or lack of actual "real" managers. HR is a joke that doesn't know anything about HR, HR policies, or programs or even how to engage the working staff in terms of interaction. only 2 weeks vacation time. Mgnt is split in 3 buildings.

    Advice to Management

    Start hiring quality workers, and not Yes men or women. You get for what you pay for. Hence why everyone leaves less than 3 yrs. Training of NY/FL staff must be also en-sync with Island staff because no one knows what is going on from top down.


  4. "Poor workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Diamonds International full-time

    Pros

    Good hours and office locations.

    Cons

    people are not helpful. everyone is out to get everyone, there is no team work or care. drama. no support or encouragement to do better.


  5. "Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends

    I worked at Diamonds International full-time (More than a year)

    Pros

    Great Experience working in a global company.

    Cons

    A messy attitude towards the objectives.


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Macomb, MI
    Former Employee - Sales Associate in Macomb, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Diamonds International (More than 5 years)

    Pros

    The number one recommended store in the Caribbean, so you have a huge amount of customers and endless opportunities of making a lot of sales and hitting great commissions every month.

    Cons

    It could get stressful if monthly goals aren`t met. Big competition between sales associates, so I could be not the friendliest environment.


  7. Helpful (3)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Former Employee - Customer Service Representative in New York, NY
    Doesn't Recommend

    Pros

    Loved the work itself, company party, acquiring of valuable skills, benefits after 6months.

    Cons

    Rude Supervisory staff, Management would leave customer service reps with no support and were rude to customers, obvious intolerance and prejudice to people of other races or cultures, promotions to staff base of religious or family affiliation and not merit. Human Resources was nearly inaccessible and there again was no support to the employee. Arguments amongst supervisors and staff in front of everyone across the office. Rats running across tables in the office. Hard working employees were fired when again people who were of the same religious affiliation as supervisory staff and were extremely rude to clients and did not do their job were kept. The company is affiliated with international associates many of whom are Spanish speaking and when I was there they fired all of the Spanish speaking reps. They realized I was Spanish speaking and realized I wasn't "one of them" and quickly started treating me differently. When I was hired the Manager was a very nice woman and she was the only person who knew I spoke Spanish, but they let her go and gave her job to an incompetent man who could not handle calls, clients, or staff. He never wanted to do his job and dumped his work on everyone else, never supported the staff. I quit the job because of all of this, especially after he became manager.

    Advice to Management

    Reward your hard working staff, become more diverse and tolerant of others, hold all staff to the same standards, survey your workers and managerial staff on work place standards and make sure the employees are happy, promote staff based on merit, and hold monthly team building meetings. Also do a better job of hiring people; hire based on personality and skill. Human Resources needs to be more easily contacted and readily available to help the staff. The company can decrease turn over with these adjustments. I hope they already made these changes though.

  8. "A Space Mountain of a ride! Fantastic!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Director/Island General Manager in Roanoke, VA
    Former Employee - Managing Director/Island General Manager in Roanoke, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamonds International (More than 10 years)

    Pros

    Challenge and success meet further opportunity and reward.

    Cons

    Adaptation and integration to Island life is difficult for some.

    Advice to Management

    Stay the course...


  9. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Diamonds International (More than a year)

    Pros

    pay is good and benefits are good

    Cons

    on your feet all day long hours


  10. "Customer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Purchased a tanzanite and diamond ring in February 2015. In less than 9 months a diamond was missing. A reputable local jewler replaced the stone and reported that others were very loose. The setting was so poorly made that metal had to be added to the prongs so that they could hold the diamonds. The cost was $489. Diamonds International offered to evaluate the ring and estimate the cost to repair the less than one year old ring. There was no warranty on the ring.

    Why would I spend more money with a company that makes low quality merchandise?

    BEWARE - don't get ripped off like I did.

    Cons

    Low quality products. No warranty coverage.

    Advice to Management

    Stop being a rip off!


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