Diamonds International Reviews | Glassdoor

Diamonds International Reviews

Updated February 13, 2017
25 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Morris Gad
9 Ratings

25 Employee Reviews

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  1. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Macomb, MI
    Former Employee - Sales Associate in Macomb, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Diamonds International (More than 5 years)

    Pros

    The number one recommended store in the Caribbean, so you have a huge amount of customers and endless opportunities of making a lot of sales and hitting great commissions every month.

    Cons

    It could get stressful if monthly goals aren`t met. Big competition between sales associates, so I could be not the friendliest environment.


  2. "Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends

    I worked at Diamonds International full-time (More than a year)

    Pros

    Great Experience working in a global company.

    Cons

    A messy attitude towards the objectives.


  3. Helpful (2)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New York, NY
    Former Employee - Customer Service Representative in New York, NY
    Doesn't Recommend

    Pros

    Loved the work itself, company party, acquiring of valuable skills, benefits after 6months.

    Cons

    Rude Supervisory staff, Management would leave customer service reps with no support and were rude to customers, obvious intolerance and prejudice to people of other races or cultures, promotions to staff base of religious or family affiliation and not merit. Human Resources was nearly inaccessible and there again was no support to the employee. Arguments amongst supervisors and staff in front of everyone across the office. Rats running across tables in the office. Hard working employees were fired when again people who were of the same religious affiliation as supervisory staff and were extremely rude to clients and did not do their job were kept. The company is affiliated with international associates many of whom are Spanish speaking and when I was there they fired all of the Spanish speaking reps. They realized I was Spanish speaking and realized I wasn't "one of them" and quickly started treating me differently. When I was hired the Manager was a very nice woman and she was the only person who knew I spoke Spanish, but they let her go and gave her job to an incompetent man who could not handle calls, clients, or staff. He never wanted to do his job and dumped his work on everyone else, never supported the staff. I quit the job because of all of this, especially after he became manager.

    Advice to Management

    Reward your hard working staff, become more diverse and tolerant of others, hold all staff to the same standards, survey your workers and managerial staff on work place standards and make sure the employees are happy, promote staff based on merit, and hold monthly team building meetings. Also do a better job of hiring people; hire based on personality and skill. Human Resources needs to be more easily contacted and readily available to help the staff. The company can decrease turn over with these adjustments. I hope they already made these changes though.


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  5. "A Space Mountain of a ride! Fantastic!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Director/Island General Manager in Roanoke, VA
    Former Employee - Managing Director/Island General Manager in Roanoke, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamonds International (More than 10 years)

    Pros

    Challenge and success meet further opportunity and reward.

    Cons

    Adaptation and integration to Island life is difficult for some.

    Advice to Management

    Stay the course...


  6. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Diamonds International (More than a year)

    Pros

    pay is good and benefits are good

    Cons

    on your feet all day long hours


  7. "Customer"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Purchased a tanzanite and diamond ring in February 2015. In less than 9 months a diamond was missing. A reputable local jewler replaced the stone and reported that others were very loose. The setting was so poorly made that metal had to be added to the prongs so that they could hold the diamonds. The cost was $489. Diamonds International offered to evaluate the ring and estimate the cost to repair the less than one year old ring. There was no warranty on the ring.

    Why would I spend more money with a company that makes low quality merchandise?

    BEWARE - don't get ripped off like I did.

    Cons

    Low quality products. No warranty coverage.

    Advice to Management

    Stop being a rip off!


  8. "NY office review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Wasn't a bad company to work for but very unorganized and no structure.

    Cons

    They hired someone with no experience to run a department. Since leaving I've noticed nothing has been updated in 3 years.

    Advice to Management

    Take better care of who you hire and find a system to monitor their progress and reward them for success


  9. "Sales/ customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Bronx, NY
    Former Employee - Sales Representative in Bronx, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Diamonds International (More than 8 years)

    Pros

    Great place to work. Meet a lot of new people from all over the world.

    Cons

    Need to raise their pay.staff works very hard.

    Advice to Management

    Listen to your staff more.


  10. "Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in New York, NY
    Current Employee - Auditor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamonds International (More than a year)

    Pros

    A very good school for understanding the jewelry industry

    Cons

    Family members are giving the tone in the organization

    Advice to Management

    Keep the talents inside the company.


  11. "Great company to work for, large corporation but still ran like a family business."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diamonds International full-time (Less than a year)

    Pros

    Very happy work environment, I always feel that my supervisor and boss are accessible to me and ready to help or answer my questions! I feel as though the company truly wants to see me succeed and they give you all the tools necessary to do so. I am constantly learning and working with many different departments on multiple projects.

    Cons

    Some months require a good bit of travelling but it is always to nice places.



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