Diebold Nixdorf Reviews | Glassdoor

Diebold Nixdorf Reviews

Updated February 7, 2017
370 reviews

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Current Employees

2.9
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Diebold Nixdorf President and Chief Executive Officer Andy W. Mattes
Andy W. Mattes
106 Ratings

370 Employee Reviews

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Pros
Cons
  • Bad work life balance, no proper processes in place (in 20 reviews)

  • Upper management seem to have abandoned our department (in 37 reviews)

More Pros and Cons

  1. "Good Company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Denton, TX
    Current Employee - Anonymous Employee in Denton, TX

    I have been working at Diebold Nixdorf full-time (More than 10 years)

    Pros

    big company
    many opportunities
    new systems
    decent pay

    Cons

    need more training
    new management
    new company


  2. "Finally people are focusing on sales and service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Account Executive in Akron, OH
    Current Employee - Client Account Executive in Akron, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Diebold Nixdorf full-time (More than 10 years)

    Pros

    Diebold became the leader in the industry by doing two things: delivering the best service and retaining and paying the sales force. Customers still want us as part of their future.

    Cons

    Upper management became obsessed with the P&L and forgot to what gave made us the leaders of the industry, we have neglected technicians and sales associates for too long.

    Advice to Management

    Recent changes in sales leadership seem to be going in the right direction, we feel sales are now being given their rightful place. Remember this is a process and some encouraging first steps are being taken. The new compensation plan, additional incentives, more honest and open management style, but we you need to keep building on this and deliver on the promises. I rated our Americas Senior management a 3 but if they deliver on their promises definitely would be a five.


  3. Helpful (3)

    "Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Diebold Nixdorf full-time

    Pros

    Interesting work. Fair pay if you survive long enough to become very good at what you do....and keep quiet.

    Cons

    Upper management seems determined to downsize workforce even if that means a net loss of customers. Pay scale seems to be 4 to 8 K below what other company's pay technicians for similar workloads and responsibilities. Can be an extremely stressful environment to work in.

    Advice to Management

    Keep and Value your experienced people. Experience and Excellence should be well rewarded... not treated disrespectfully. Use what few experienced and skilled people you have left to help recruit new employees. Excellence is becoming very hard to find and keep... so value what you still have and find more.


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  5. "Associate Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Project Manager in Green, OH
    Current Employee - Associate Project Manager in Green, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Diebold Nixdorf full-time (More than 3 years)

    Pros

    Flexibility to manage projects and workday as needed; Benefits include med/dent, life ins, vacation, sick days, flex spending accts for health/childcare, 401k; Free access to computer base courses for continuing education and PMP prep.

    Cons

    Numerous changes at director level in recent years have resulted in many policy/process changes but no time for process improvement or fostering professional development in current employees; Every department trimmed too thin right now, large workloads

    Advice to Management

    Add back a few employees in each department so that everyone can have a more manageable workload. This would allow projects to be run more efficiently, increase customer satisfaction, minimize rework, recognize revenue faster.


  6. "Software Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Austin, TX
    Current Employee - Software Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diebold Nixdorf full-time (More than 8 years)

    Pros

    Good company to start work and good opportunities to learn.
    The company provide chance to met people from different countries.

    Cons

    Not pay extra time when need travel and there is no career plan define.
    The company should be help on this too.

    Advice to Management

    Should be do more meetings to talk with your team and see what's going on with they.


  7. "Repairing and upgrading ATM machines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - ATM Technician in Dublin, CA
    Current Contractor - ATM Technician in Dublin, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Diebold Nixdorf as a contractor (More than a year)

    Pros

    Lots of travel. Minimal supervision. Different location everyday. Mileage and hourly pay while traveling to distant sites. Hotels and meals also paid while traveling.

    Cons

    Lots of travel. Pay doesn't match skill set. Miles o personal vehicle are accrued fairly quickly. Minimal training and direction.


  8. "Billing coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Diebold Nixdorf full-time

    Pros

    Company is moving in a positive direction. Hard work is awarded.

    Cons

    Lack of training I. Some areas but the company is striving to fix this.

    Advice to Management

    Continue to encourage growth within.


  9. "Physical Security tech"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I honestly can't think of any pros outside of the vehicle, cell phone and WiFi. Run..don't walk in the other direction.

    Cons

    The workload is ridiculous. The pay is a joke. They take on more work without an increase in pay. We're expected to service equipment we haven't had training on. They also want us to sell equipment to customers for a "bonus". I was hired as a locksmith not a damn salesman. Diebold is joke, I'm looking for a way out.

    Advice to Management

    Get your head out of your rearends! Pay people what they are worth. No raises, no bonuses, not even a cost of living increase. Forget about a promotion.


  10. Helpful (1)

    "Find the middle"

    Star Star Star Star Star
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Good benefits, great work environment, always changing, never a dull moment.

    Cons

    Long hours, may work holidays and weekends. Sometimes your best isn't good enough


  11. "No transparency, poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in North Canton, OH
    Current Employee - Senior Software Engineer in North Canton, OH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Diebold Nixdorf full-time (More than 10 years)

    Pros

    Good work/life balance
    Decent benefits
    Great co-workers

    Cons

    Management cannot make decisions
    Employees have no responsibility or empowerment
    Decisions are announced but then management waffles
    When lay-offs come, they often get rid of their best workers because those are the ones making the most money
    People are constantly thrown into roles they haven't been trained for and expected to succeed even though the company will not train them or even have someone mentor them
    No raises for many years, no bonuses, no cost-of-living adjustments. Costs go up but salaries don't go up with them.

    Advice to Management

    We need better leadership
    Employees need to be empowered
    People who make decisions need to be better informed
    Stop losing good talent by laying off your best workers and not giving raises for so many years



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