Digital FCU Reviews | Glassdoor

Digital FCU Reviews

Updated March 29, 2017
68 reviews

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Full-time Part-time

3.9
Star Star Star Star Star
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James Regan
42 Ratings

68 Employee Reviews

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Pros
  • great benefits and pleasant coworkers (in 22 reviews)

  • great work-life balance, great work environment, amazing benefits (in 8 reviews)

Cons
  • Low pay, Needs more workers compared to employees (in 10 reviews)

  • Limited career growth potential (in 3 reviews)

More Pros and Cons

  1. "Financially rewarding"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Nashua, NH
    Former Employee - Teller in Nashua, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Digital FCU part-time (More than a year)

    Pros

    DCU was a great company to work for - if you could deal with the sales attitude. Great benefits and overall compensation.

    Cons

    Expected to refer almost every member in line some type of product or service. Some managers will stand behind the teller line and ensure this is being done. Can be a little redundant.

    Advice to Management

    Keep up the good work, the benefits and culture are great.


  2. "DCU"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Acton, MA
    Current Employee - Member Service Representative in Acton, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Digital FCU part-time (More than a year)

    Pros

    DCU has many good programs designed to keep employees enthusiastic and happy. Free sports and events ticket giveaways and "free food friday" keep everyone in good spirits.

    Cons

    Limited career growth potential. All non-management positions are close to the same pay grade. Education and outside qualifications do little to increase your earning potential.

    Advice to Management

    Focus less on "reducing routine teller transactions". The walk-in members are the best opportunity to let members know about new promotions and products. Decreasing overall foot traffic in branches will hurt product opening.


  3. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital FCU part-time

    Pros

    Vision focused on helping members, benefits, hours, company bonus.

    Cons

    Grace period to change position, no personal commission as result of own sales.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "DCU review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Member Service Representative in Marlborough, MA
    Former Employee - Mortgage Member Service Representative in Marlborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Digital FCU (More than a year)

    Pros

    Benefits that were offered were very good.

    Cons

    Work - Life balance could use some improvement


  6. "An experience that had it's ups and downs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Center Specialist in Marlborough, MA
    Former Employee - Information Center Specialist in Marlborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Digital FCU full-time (Less than a year)

    Pros

    It has great people working there as everyone is so friendly. The benefits were also pretty good. The supervisors will try to help you if you're struggling a bit you just have to put in some work.

    Cons

    The job is not for everyone. You have to deal with difficult members a good portion of the time. The call queue length also doesn't help that situation either. Seemed like very limited growth outside of moving to the loan departments which is the primary reason I left.

    Advice to Management

    I'm hoping you're close to changing the CRM system Memberworks isn't that great. Would try to train further in IRA's and mortgages so that the agents can answer more of those questions. Also use your marketing outlets and your website to educate members of some of the features of their DCU accounts so that they don't have to call in so that the call volume can be reduced.


  7. "Love it Here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Digital FCU full-time

    Pros

    Awesome work environment, awesome employees, awesome upper management. Makes work fun and enjoyable to come too. Great benefits

    Cons

    Pay could be higher but I absolutely love it here.


  8. Helpful (1)

    "..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Marlborough, MA
    Former Employee - Assistant Branch Manager in Marlborough, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Digital FCU (More than 3 years)

    Pros

    They hire from within on most promotions. Typically upper management notices hard focused employees. Very focused on great customer service, they dont just talk the talk, they also walk it as well. Benefits are good.

    Cons

    Pay scale is low. Play favorites, offer some employees more slack than others. Not consistent with warnings or fair.

    Advice to Management

    Work on being fair across the board to all employees. Your sales goals for front line staff and warnings/firing employees need to be equal across the board. Also stop giving out empty promises to staff.


  9. "Great people to work with, The benefits are really good! And you learn a lot during training"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Nashua, NH
    Current Employee - Teller in Nashua, NH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital FCU full-time (Less than a year)

    Pros

    The work environment is great! So is the yearly bonus you receive and the benefits package. Management is awesome and really value their employees

    Cons

    The only thing I would say is the pay is a little on the low side. If they payed a little more I would have absolutely no cons!

    Advice to Management

    Keep up the great work!


  10. "Great company- low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Center Specialist in Marlborough, MA
    Former Employee - Information Center Specialist in Marlborough, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Digital FCU full-time (More than 3 years)

    Pros

    great work-life balance, great work environment, amazing benefits

    Cons

    very low pay, little room to move up, poor management at the "team leader" level

    Advice to Management

    Raise pay


  11. "Bank teller"

    Star Star Star Star Star
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The benefits are great especially for pregnant ladies! The bonus at the end of the year

    Cons

    The branch manger on Goldstar Blvd is the most arrogant condenscending female to work with minorities

    Advice to Management

    Please promote within even though some of the managers in the branches will deny you



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