Digital FCU Reviews | Glassdoor

Digital FCU Reviews

Updated November 6, 2017
82 reviews

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3.6
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James Regan
53 Ratings

82 Employee Reviews

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Pros
  • Great benefits and overall compensation (in 23 reviews)

  • great work-life balance, great work environment, amazing benefits (in 10 reviews)

Cons
  • Low pay, Needs more workers compared to employees (in 11 reviews)

  • Senior management is overpaid, while the employees doing all the work are underpaid (in 4 reviews)

More Pros and Cons

  1. "Great benefits, boring job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Digital FCU full-time

    Pros

    Great benefits incliduding health, paid time off, and tuition reimbursement. Management is very approachable and friendly, and It's easy to get along with people here.

    Cons

    The job is very boring and is not rewarding work. Every day you're doing the same thing over and over again which gets very repetetive and uninteresting. Days go by very slowly here. No opportunities to work from home and 9 hour work days so work-life balance is not great.

    Advice to Management

    Improve the work-life balance.


  2. "Information Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Center Specialist in Marlborough, MA
    Current Employee - Information Center Specialist in Marlborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital FCU full-time (Less than a year)

    Pros

    good entry job to start

    Cons

    rotating work hours, no flexibility

    Advice to Management

    hire morning shift worker and night shift worker separately.

  3. Helpful (3)

    "Know your worth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Channels Analyst in Marlborough, MA
    Former Employee - Digital Channels Analyst in Marlborough, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Digital FCU full-time (More than 3 years)

    Pros

    Friendly coworkers, free “swag”, free food Friday

    Cons

    Low pay, inexperienced management, cliquey, no advancement opportunities, having a degree means nothing.

    Advice to Management

    Increase pay- once they make the investment into their employees and hire better candidates revenue will increase. Most employees are very young at live at home/ with roommates. There is no way to earn a living at DCU.

    With regard to direct Management- they take credit for your hard work, give unfair reviews so you don’t get “too much of a raise”.


  4. Helpful (1)

    "Needs new leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Marlborough, MA
    Current Employee - Anonymous Employee in Marlborough, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Digital FCU full-time (More than 5 years)

    Pros

    3 weeks starting vacation, 401k matching, good health benefits, casual work environment, student loan repayment, tuition reimbursement

    Cons

    Very little room for growth, nepotism is common, unprofessional work environment at times, poor IT department leads to programs/networks malfunctioning regularly, annual bonus based on arbitrary company wide goals instead of individual performance.

    Advice to Management

    Update IT infrastructure, hold mid level managers accountable for their performance, create individual based rewards system


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Marlborough, MA
    Former Employee - Anonymous Employee in Marlborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Digital FCU full-time (More than 8 years)

    Pros

    Great place to work for!

    Cons

    Nothing, all was great


  6. Helpful (2)

    "Good if you're not working in the Information Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Center Specialist in Marlborough, MA
    Former Employee - Information Center Specialist in Marlborough, MA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Digital FCU full-time (More than a year)

    Pros

    Co-workers are very supportive, and benefits are pretty good. Direct supervisors usually know how rough things can get over the phone and are very supportive. Promotions and transfers mostly happen from inside the company.

    Cons

    Upper management has serious issues in the Information Center, and non-frontend departments refuse to do work and consistently get away with it. Bringing up problems to management professionally or giving new agents advice on some of the more difficult issues gets you labeled as "bad for morale" and written up. The only way issues get resolved is by mentioning them to Jim himself, then things get solved very quickly. Pay is also very low compared to others in the industry, and sales is far over-emphasized considering the mantra of "our only goal is to help the Members".

    Advice to Management

    Jim, if you read these, Info needs help badly, and feedback from info agents can't be dismissed via termination. If DCU is going to retain it's reputation as member-oriented, these problems need to be fixed, not swept under the rug.


  7. "Bank teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller in Lexington, MA
    Current Employee - Bank Teller in Lexington, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Digital FCU part-time (More than a year)

    Pros

    Friendly environment! The co workers are amazing! The managers are very outgoing and help whenever you need them. Great work environment.

    Cons

    14 hours for part time so can't get benefits

  8. "Great place to work"

    StarStarStarStarStar
    Current Employee - Operations in Marlborough, MA
    Current Employee - Operations in Marlborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital FCU full-time (More than 5 years)

    Pros

    DCU takes care of their employees
    Salaries are within market value range

    Cons

    Senior management needs to hire more people

    Advice to Management

    Contract with better vendors


  9. Helpful (3)

    "Intra-day Analyst, Loan Originator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loan Operations Analyst in Marlborough, MA
    Former Employee - Loan Operations Analyst in Marlborough, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Digital FCU full-time (More than 10 years)

    Pros

    Ok benefits. Good part time positions. Yearly bonus

    Cons

    DCU is on a hiring blitz but seems to be going away from the "family" orientated credit union it use to be. Sales are more important than customer service. Dwindling support for internal long term employees demising.

    Advice to Management

    Start supporting long term employee loyalty .. If positions or roles change facilitate more compassionately employee needs.


  10. Helpful (1)

    "Part Time Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital FCU part-time

    Pros

    They truly have some of the best benefits I have seen and they treat their employees really well.

    Cons

    The schedules are not the greatest for what I have needed.


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