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Digital Federal Credit Union Reviews
Updated Mar 31, 2023
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Found 276 of over 312 reviews
75% Recommend to a Friend
84% Approve of CEO
Found 277 of over 312 reviews
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Recommend to a Friend
Approve of CEO
Shruti Miyashiro
7 Ratings
Opens the Fishbowl by Glassdoor site in a new window
Top Review Highlights by Sentiment
Pros
Cons
- "For many people, micromanaging, bad management, and the awful aspect of being on the phone for 8 hours a day is very taxing." (in 11 reviews)
- "Managers and above are fine with screaming and making threats when they're upset with you, but YOU'RE expect to act 100% professional all the time." (in 7 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Digital Federal Credit Union and is not affected by filters.
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- Current Employee, more than 5 years★★★★★
Great place to work, amazing department to work in
Mar 31, 2023 - Consumer Loans in Marlborough, MARecommendCEO ApprovalBusiness OutlookPros
Teamwork Communication Culture Flexibility Management
Cons
Can’t think of any cons at this time
- Former Employee, more than 1 year★★★★★
Amazing starting point if you want to go into business
Feb 2, 2023 - Part Time Teller in Lowell, MARecommendCEO ApprovalBusiness OutlookPros
Amazing pay and there is always availability of hours. The HR department is also amazing and responds to any concerns immediately. They also have tuition reimbursement which is perfect for college students paying out of pocket.
Cons
At my particular location, management would always have trouble agreeing on what policies to be strict on and which ones to be looser. It is also very fast-paced, if you aren't good at managing your stress levels while assisting a high volume of customers, this might not be for you.
- Current Employee★★★★★
Pros
Flexibility with work hours, work life balance
Cons
Growing fast lots of changes
- Former Employee★★★★★
Pros
Great benefits For all there
Cons
Not a ton to think of
- Current Employee★★★★★
Pros
Good benefits, teammates, and culture.
Cons
Management is more focused on sales vs customer experience.
- Current Employee, more than 8 years★★★★★
First step into management
Feb 15, 2023 - Branch Team Leader in Worcester, MARecommendCEO ApprovalBusiness OutlookPros
Benefits Diverse workforce Training Hybrid - Backoffice
Cons
Communication No hybrid option for branch employees
- Former Employee, more than 1 year★★★★★
Great company to work for
Jan 22, 2023 - Consumer Loan Originator in Chelmsford, MARecommendCEO ApprovalBusiness OutlookPros
I had the best team and best manager. The company culture is very good. They are nice to everyone from employees to customers. Good hike in pay.
Cons
Longer working hours in weekdays
Continue reading - Former Employee★★★★★
Pros
Great management, desirable commission splits, great communication.
Cons
Lack of training and networking opportunities.
- Current Employee, more than 1 year★★★★★
Not great pay or culture but comfortable remote position
Dec 13, 2022 - Loan Origination Specialist in Clearwater, FLRecommendCEO ApprovalBusiness OutlookPros
The culture is not much for a remote team with hundreds of people, but there are increasing attempts to let people get to know each other. Pay is not great but the remote position is comfortable.
Cons
Even though there are sales goals for checking accounts and loan cross sales, there is no incentive, commission or bonus for these sales at all.
- Former Employee★★★★★
Caring community but limited growth opportunities
Nov 6, 2022 - Anonymous EmployeeRecommendCEO ApprovalBusiness OutlookPros
1. My team was great, they cared a lot and fostered a positive team environment. Made connections I deeply value. 2. The gifts DCU gave their employees during the holidays and as a new hire was actually very useful 3. Good work life balance
Cons
1. It is hard to grow, especially in a technology facing role 2. Silo'd teams 3. The tech stack was outdated - very hard to advocate for innovative changes in the design of the products
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Digital Federal Credit Union Reviews FAQs
Digital Federal Credit Union has an overall rating of 3.7 out of 5, based on over 312 reviews left anonymously by employees. 75% of employees would recommend working at Digital Federal Credit Union to a friend and 65% have a positive outlook for the business. This rating has improved by 4% over the last 12 months.
75% of Digital Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Digital Federal Credit Union 3.4 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Digital Federal Credit Union to be culture, career development, benefits and the cons to be senior leadership, management, compensation.
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