Digital Insight Reviews | Glassdoor

Digital Insight Reviews

Updated Apr 24, 2019

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Found 91 reviews

2.6
StarStarStarStarStar
Rating TrendsRating Trends
36%
Recommend to a Friend
51%
Approve of CEO
Jose Resendiz
17 Ratings
Pros
  • "A definite respect for work life balance and an understanding that family comes first(in 10 reviews)

  • "Work from home option once in a while(in 4 reviews)

Cons
More Pros and Cons
  1. Helpful (2)

    "Time of transition but still a really GREAT place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Program Manager in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital Insight full-time for more than 5 years

    Pros

    - DI is family. Our family is growing as we become part of NCR, but the family feel is not lost. - The leaders @ DI (especially Jose Resendiz) care about the employees and really try to make DI a FUN and positive place to work. - DI is a collaborative environment. Senior Leadership (typically) doesn't mandate priorities but instead they empower teams closest to the work to define priorities and come up w/ creative...

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    Cons

    - Focus on process improvement. Still have some broken processes, but I am confident DI will fix these. - Product Management has a tendency to commit to more content than Product Development teams can deliver. Leaders needs to make the difficult decisions on what content needs to be deferred to ensure teams can be successful. - Opportunity to work on dependency management across teams. - Some tools are still a bit...

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    Advice to Management

    - Help align DI goals w/ larger NCR goals and give more roadmap updates along the way on current status. - Regularly scheduled DI-wide town hall meetings would be awesome for employee morale. - Continue to do whatever is needed to retain top talent. - Intuit and DI had a culture that was very focused on employees and the employee experience. We need to maintain that same focus as we integrate into NCR.

    Digital Insight2016-04-15
  2. "QA Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - QA Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Digital Insight full-time for more than 3 years

    Pros

    Good Company to work for.

    Cons

    Poor Management style and can improve

    Digital Insight2019-04-24
  3. "Lots of Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Digital Insight full-time for more than 10 years

    Pros

    Still a growing industry with a sustainable business model. The people are passionate about what they do and care about their customers and coworkers.

    Cons

    The parent company does not understand the business and believes they can manage from a distance.

    Advice to Management

    Allow the business to run itself rather than trying to integrate it with your core businesses.

    Digital Insight2018-03-27
  4. Helpful (5)

    "NCR ruined the culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Digital Insight full-time for less than a year

    Pros

    Some solid people still hanging in, good product.

    Cons

    Bureaucratic culture (NCR) makes it impossible to get work done. People leaving and constant management shake ups mean your goals and priorities change before you can accomplish anything. Some brash and rude people who will never get removed.

    Advice to Management

    Much less focus on processes and structures and more on empowering your employees. When your people are spending days trying to track down the right person to give permission to another person to assign an expense report to someone else, they won't have the energy or desire to go above and beyond in their actual job.

    Digital Insight2017-08-26
  5. Helpful (1)

    "Work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Digital Insight full-time for more than a year

    Pros

    The work culture is very nice. They encourage and gives you a different opportunity to grow.

    Cons

    You need keep yourself engage in latest technology. You need to be very passionate to learn and adopt new skills .

    Digital Insight2017-07-09
  6. Helpful (3)

    "Sr Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Developer in Westlake Village, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital Insight full-time for more than a year

    Pros

    Pastry, Fruit, and Refreshments every Friday. The company at least gives lip service to Agile processes.

    Cons

    Deadlines are arbitrary and set by management with little or no analysis. The members of the team were strong and productive, yet manager had impossible expectations and downgraded entire team on performance reviews causing them to lose yearly bonuses.

    Advice to Management

    It is not enough to claim that Agile is in use. The Agile philosophy must be used.

    Digital Insight2017-07-28
  7. Helpful (2)

    "Digital Insight, NCR review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Database Administrator in Duluth, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Digital Insight full-time for less than a year

    Pros

    Make a an honest salary

    Cons

    Digital Insight is completely disorganized; Especially since there brought out by NCR and the networks are not in synced . I work for there so called IT department and to be quite it feels like you are apart of the day to day hassle when dealing with internal and external customer - This is extremely unprecedented. Besides the new laptop that is funded by NCR, the equipment is very old. Also, they have a process that...

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    Advice to Management

    Establish a controlled environment. Treat others with respect.

    Digital Insight2017-06-28
  8. Helpful (3)

    "Declining enviornment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Digital Insight full-time for more than 8 years

    Pros

    Better than average products and services. Good management on the DI side Not a lot of office politics or drama Flexible work schedule. Managers focus on quality and quantity of work and if you're doing your job they aren't micromanaging you. Policies and procedures are pretty solid Customer training is good

    Cons

    We've been bought out a few times in the last few years and we've suffered for it. Many of the best engineers and leaders have left for other opportunities. Benefits have been significantly reduced, but are still acceptable. Company terminating jobs in California and relocating or rehiring the positions in GA were NCR is headquartered. Employee training has regressed from when I started, its mostly learn as you go...

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    Digital Insight2017-05-15
  9. Helpful (3)

    "Not Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Digital Insight full-time

    Pros

    No Pros, lost job to save money for the company.

    Cons

    Company that bought us, NCR, taking the company to GA, many lost jobs.

    Digital Insight2017-05-16
  10. Helpful (3)

    "Software Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Digital Insight full-time

    Pros

    The people, you will never find a better group of devoted and passionate employees to work with. I count myself lucky to be working with people that consistently challenge you in positive ways to go further and be better.

    Cons

    Digital Insight is slowly dying. The company was purchased by a hardware company that is going through growing pains of transforming into a software company. The culture and the people is what made DI a leader in innovation, and support. While there is a strategic need to move operations and build jobs in Georgia to fill seats in a new building, loosing the talent and the heartbeat of what made DI a great place...

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    Advice to Management

    Removing the entire support organization at one time, may not be in the best interest of the client experience.

    Digital Insight2017-05-03
Found 91 reviews