Digital Insight Reviews | Glassdoor

Digital Insight Reviews

Updated March 30, 2017
15 reviews

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3.0
Star Star Star Star Star
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Jose Resendiz
2 Ratings

15 Employee Reviews

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Pros
Cons
  • Not nearly enough transparency coming down from our parent company (in 5 reviews)

  • Tribal knowledge is rampant and everyone is so afraid of losing their job no one wants to give up their knowledge (in 3 reviews)

More Pros and Cons

  1. "Great People, Disorganized Process"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in Los Angeles, CA
    Current Employee - Coordinator in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Digital Insight full-time (More than 5 years)

    Pros

    The people at Digital Insight are generally friendly, outgoing and helpful. For the time I have worked here, the support structure in place to help clarify any questions customers have is among the best I've seen anywhere.

    Cons

    Digital Insight (DI) has a substantial issue when it comes to organizing procedures that ensure projects flow smoothly. Whether it is online banking projects or mobile app projects, DI can leave customers disappointed due to the lack of organization and processes in place.

    Advice to Management

    Put in place clear processes that allow for customers to be serviced appropriately. The management team needs to understand that happy customers are THE primary responsibility, since they are the ones using our products. Having disorganization only fans the flames of customers who have already gone through a number of projects with chaotic results.


  2. Helpful (6)

    "Was great until NCR bought us."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Long Time Employee in Westlake Village, CA
    Former Employee - Long Time Employee in Westlake Village, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Digital Insight full-time (More than 10 years)

    Pros

    Close, family atmosphere if you're in the right group. Nice location and the ability to grow and learn new things.

    Cons

    Benefits were reduced, raises reduced, bonuses cancelled and morale is through the floor due to layoffs and the constant feeling of impending layoffs.

    Advice to Management

    There is no advice to management as they are so far removed from reality and what is really going on with the people actually doing the work. And most of the edicts are coming from NCR corporate in GA anyways. They have made it clear that they don't want to be doing business in CA because it is too expensive so it's only a matter of time until the new HQ is built and everything gets moved to GA.


  3. Helpful (4)

    "Systems Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrative in Westlake Village, CA
    Former Employee - Systems Administrative in Westlake Village, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital Insight full-time (More than 5 years)

    Pros

    helped enable the growth of Internet Banking and fintech

    Cons

    constantly decreasing employee benefits and support


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  5. Helpful (8)

    "A sinking ship right now due to two company sales in 4 months"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Digital Insight full-time (More than 3 years)

    Pros

    Great work life balance, great pay, super nice people, very nice office and campus

    Cons

    No equity/stock, still connected to Intuit and trying to integrate with NCR. Leadership is nowhere to be found or just don't care. The focus seems to be on only operations (getting out of Intuit) and not much product development going on. Would be nice to see a product roadmap that makes sense and have strong leaders in place.

    Advice to Management

    Please provide manager training and get leaders who care in place. Take a good look at your managers, directors, and VPs and make sure they are well liked and effective. And please give them more support and training.

    Great employees are leaving, you should make steps to prevent any more from doing so.


  6. Helpful (3)

    "Long time employee seen it all"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Digital Insight full-time (More than 8 years)

    Pros

    The people who have been long time employees care a lot about the business, There is a tribal family atmosphere.

    Cons

    The company has been sold twice in 2013. There is no clear vision of where the company is going. A large number of talented employees have left the company. There is not a lot of opportunity for upward mobility.

    Advice to Management

    Employees who have demonstrated good work should be rewarded. Good employees seem to be taken for granted.


  7. Helpful (2)

    "Typical technology corporation work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HTML Programmer in Athens, GA
    Current Employee - HTML Programmer in Athens, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Digital Insight full-time (More than 3 years)

    Pros

    A casual atmosphere, at least at my office. Finally upgraded to some newer hardware, at least at our desks. Some effort to use modern web technology. Fast-growing, compared to our financial sector competitors.

    Cons

    Very dated back-end technology and hardware. Lots of regulatory overhead due to our client base. Part of a much larger corporation that's stuck with a lot of clients mired in old methods and requiring maintenance of some very old websites.

    Advice to Management

    Hire enough employees that they can make consistent progress on project work, outside of business as usual. Hire better qualified customer-facing support while ditching the most backwards and labor-intensive clients.


  8. Helpful (2)

    "DI was better as a standalone company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Manager in Norcross, GA
    Former Employee - Development Manager in Norcross, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Before being acquired by Intuit DI had a strong vision and execution. Good focus, good employee morale, clear results from employee efforts, progressive products.

    Cons

    DI, particularly large corporate customers, are no longer a strategic focus for DI as part of Intuit. Investment in technology and future product development is uncertain currently.

    Advice to Management

    Take time to understand the former strategy and details of each business unit to avoid missing out on growth opportunities.


  9. "Digital Insight"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Digital Insight as a contractor

    Pros

    Was a fun place to work, at first.

    Cons

    Management belittles employees while refusing to help with the task at hand.


  10. Helpful (1)

    "Professional Services"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The Leadership team cares tremendously about the employees. There are a lot of very good people working hard for the customer.

    Cons

    Integration into any company is a challenge and that's the case of DI's integration to NCR. They have fairly different cultures making the integration a challenges.

    Advice to Management

    Keep up the effort


  11. Helpful (2)

    "Digital\NCR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Good atmosphere great people to work

    Cons

    Being merged with parent company NCR

    Advice to Management

    Management is kept in the dark by higher ups


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