Digital Realty Reviews | Glassdoor

Digital Realty Reviews

Updated December 4, 2017
25 reviews

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Digital Realty CEO A. William Stein
A. William Stein
14 Ratings

25 Employee Reviews

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Pros
  • Great people, exciting changes are taking place within the company being driven by some very innovative people in the right positions (in 13 reviews)

  • Great data center provider that I'm proud to work for (in 11 reviews)

Cons
  • Work life balance is very challenging due to the nature of the business and expectations surrounding 7x24x365 operations (in 13 reviews)

  • There is no work life balance at all (in 6 reviews)

More Pros and Cons

  1. "Digital Realty Needham"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations in Needham, MA
    Former Employee - Operations in Needham, MA
    Doesn't Recommend

    I worked at Digital Realty full-time (More than 3 years)

    Pros

    If you have a technical interest in the operation and design of today's modern data center, you will gain an incredible amount of knowledge.

    Cons

    Understandably, the site level management is hit or miss across their portfolio. At this location, the managers worked very hard to create a culture that made employees very aware that they were either at the top or the bottom. period. This was probably the most hostile workplaces I have ever worked in my entire life.

    Advice to Management

    No point. They never listened.


  2. Helpful (4)

    "Missing The People Component"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Digital Realty full-time (Less than a year)

    Pros

    Excellent pay, flexible hours, growing industry

    Cons

    Political infighting, management misalignment, "One size fits all" flawed service strategy, management by intimidation, Big Egos in IT, High employee turnover, low engagement, Optics for the shareholders. This company just does not get that they are in the SERVICE business. For employees to serve the customer, the company must treat employees to the same degree.

    Advice to Management

    Where to start? The real relationships are formed at the datacenter manager level and the customer. By focusing on acquisitions, DLR is watering down their strengths and weakening the excellent assets they acquire. Executing a flawed top down strategy, they will encounter greater customer turnover as service declines with increasing employee dissatisfaction. Top management talks people but walks cost cutting, destroying function in the process. The beatings will continue until morale improves.

    Hard to give advice when those in charge just don't get it!

  3. Helpful (2)

    "Most Unprofessional in my Life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook

    I worked at Digital Realty as a contractor

    Pros

    Horrible. None pros at all.

    Cons

    The Convergence Lewisville , TX office was runned by judgemental and racist staff.

    Digital Realty Response

    Jun 20, 2017 – Recruiting Coordinator

    Thank you for bringing this to our attention. Digital Realty takes these issues very seriously, and we do not tolerate any inappropriate behaviors which violate our policies. Please contact Human... More


  4. Helpful (1)

    "Property Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital Realty full-time (More than 5 years)

    Pros

    Casual atmosphere, lunches, benefits, hard working operations teams.

    Cons

    Where to begin...you are just an indispensable employee. They do not care about their people. Policy and process are constantly changing. Unrealistic deadlines. Do not work for this company! Sales team is a joke. They spend ridiculous amounts of money on concerts, events, etc for "clients" (no clients in actual attendance) but operations is told to cut money for essential all operational functions.

    Advice to Management

    Bring in an independent business consultant to evaluate how to run and business. Realize that valuing your people will help the business. Evaluate top heavy upper management and invest more in current customers.


  5. Helpful (3)

    "This is not the employer you are looking for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital Realty full-time (More than 5 years)

    Pros

    They will pay you and you will receive benefits. Overtime is usually available. Depending on the site you work at there may be parties or corporate events to attend.

    Cons

    This company has been very top heavy for the better part of a decade and following a recent acquisition and restructuring does not seem to have learned from their mistakes. The senior leadership team is wholly concerned with improving the bottom line and less so with sufficiently providing the services sold to clients. The facility staff are overworked and stretched thin to provide subsistent coverage and there is absolutely no work/life balance for the employees actually keeping the facilities running. Routinely, employees will be required to work overtime or adjust schedules to fill gaps due to a lack of coverage. As someone that has worked with Digital for multiple years, I have seen some of the best and brightest passed over for the scant promotions the company has made available which have been offered to the candidate that kisses the most posteriors. As a result, the wisest employees quit and move onto better opportunities and the rest are left to cover the gap in scheduling. My experience at Digital Realty was that I worked hard, did above and beyond my job requirements, was loyal, tolerated an obscene amount of corporate abuse of employees and was let go when my position was redundant following the acquisition "due to the numbers." Results and hard work are not more important than dollars and cents at Digital Realty.

    Advice to Management

    Hire more staff at the facility level and treat your employees with more respect. All the corporate initiatives mean nothing to employees that are overworked and treated like dogs. Reward those that produce results not those that tell you what you want to hear. Generally, reverse course and change most of your decisions made over the past 3 years and invest in providing your customers and employees the promises you have made to them.


  6. Helpful (3)

    "Bad Corporate culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center Technician II in Dallas, TX
    Former Employee - Data Center Technician II in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great industry and merger with Digital Realty is going well. There are some very nice people who work here,scattered among the not so nice.

    Cons

    Old boys network. CYA mentality- everyone lives in fear of being fired so no one helps each other for fear of making a mistake. Can't get a thing done.

    Advice to Management

    Some managers should manage process, not people.


  7. Helpful (9)

    "Too Political to Pivot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Digital Realty full-time

    Pros

    They know they want to do better.

    Cons

    The recent culture improvements come across as phony when you have several, political silos that are gunning for control over various functions within the organization. There are pockets of great employees from former organizations, but the legacy Digital mindset is very much so still present, delaying any real progress.

    In the States, HR plays favorites and sadly cannot be trusted. Overall, it's tough to trust anyone as the political environment is just too toxic.

    To survive, you must unplug and go with the flow or join a faction within the organization and play games at the expense of your team members. Super stars are not encouraged here, rather their shine dulls quickly in this combative environment.

    Advice to Management

    Let the CEO continue to make financial decisions for the company but bring someone else in who will actually assess what is happening with the organization and make positive changes. Today, the org only respects the CEO as a force who can increase the stock price, not as a person who can lead the organization and employees. Someone needs to come on, be hands on with ALL FUNCTIONS to understand the current set of complexities with the organization, and then be empowered to make the right decisions to construct an organization that will scale with the acquisition strategy the company has adopted.

  8. Helpful (6)

    "So Much Work to be Done"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Digital Realty (More than 8 years)

    Pros

    Depending on the office you work in, you have the potential to attend some great team-building outings. Sales guys take trips to Cabo, there is a pretty ridiculous holiday party in Texas and other trips. Usually the people you work with understand the stress you are under so you can commiserate with each other.

    Cons

    There is no work-life balance. Despite what the company will try to sell its employees and Shareholders, regularly will you be expected to be available during PTO and work more than 50 or 60 hours a week. Deadlines are a joke with regular "fire drills" and VP level employees breathing down their subordinates' necks with the demand to get things done. There is an insane amount of unrealistic expectations with regards to performance and the company is now shaped like a mushroom. C-Suite and VP levels are created almost weekly with zero help at the ground level to actually get the work done. It seems like senior level management is constantly trying to justify why they should still have a job and are creating arbitrary policies and procedures without any thought to the people who actually have to do the work. Communication is abysmal and processes are rolled out before they are fully vetted. If they actually knew what their customers and others in the industry thought of them, or actually cared, Digital would clean house of their high-ranking employees. The benefits are a joke.

    Advice to Management

    Listen to the people who work for you. Take the time to not only hear what they are saying, but listen. You will continue to lose a lot of good people if you overwork, underpay, and underappreciate them. Hire more people in your teams at the site level and reward those who trudge through the day-to-day for your bottom line. Stop cutting staff and take a close look at your managers who are only in it for their incentive plans rather than the whole team. You cannot run an effective business with the continued silo'd approach to your teams within the organization. Promote people who excel at their positions and go the extra mile rather than those who have been in a position long enough and you just don't know what to do with them.


  9. Helpful (6)

    "Sales Management Doesn't Like Older Employees"

    StarStarStarStarStar
    Former Employee - Senior Account Executive in San Francisco, CA
    Former Employee - Senior Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Digital Realty full-time

    Pros

    Salaries are in line with the competition. Company has a lot of growth potential.

    Cons

    If you are an older sales person, forget about applying here. The West Coasst management team likes them young so they can train.

    Advice to Management

    Pick people based on skill and experience, not on their age. Early 40's shouldn't be thought as old in this industry.


  10. Helpful (3)

    "IT security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Consultant, Information Security Analyst in Garland, TX
    Former Employee - IT Consultant, Information Security Analyst in Garland, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Digital Realty full-time (Less than a year)

    Pros

    Great office and good break room,

    Cons

    ZERO management in terms of humanness, the ,manager i had was angry, hotel and blamed me for all the issues that existed before I got there, and I tried to help and clean up their mess! The regulatory needs to look into this company. I am a CISSP and need to follow up myself, this company is unsafe in all areas.

    Advice to Management

    get help!


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