Digital River Reviews in Minneapolis-St. Paul, MN | Glassdoor

Digital River Minneapolis Reviews

Updated May 9, 2017
120 reviews

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Minneapolis-St. Paul, MN Area

2.9
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Digital River CEO Dave Dobson
Dave Dobson
45 Ratings

120 Employee Reviews

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Pros
  • Diverse and engaging company culture along with great beer Fridays (in 31 reviews)

  • I work in the Marketforce team, so i can not speak on behalf of everyone, but just in the Marketforce, there are great people and a positive energy (in 26 reviews)

Cons
  • Work / Life balance can sometimes be out of canter - but then this is the fun you have with agency work (in 14 reviews)

  • The work/life balance could be better and senior management is not always professional (in 12 reviews)

More Pros and Cons

  1. Featured Review

    "Anonymous Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Minnetonka, MN
    Current Employee - Anonymous in Minnetonka, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Digital River full-time

    Pros

    Sales strategies, company plan and performance are communicated well now in the quarterly meetings.
    PTO policy is great, but prepare to work long hours to make up the work you missed.
    The people here are great, including my manager.
    Very nice campus!
    Some managers do care about training and development.
    Gym, cafeteria, mini events like Santa's visit and tailgating.

    Cons

    Constantly changing company strategies.
    Work/life balance is poor in departments that have outsourced positions. Retained staff struggle to take up the slack. Transition seems never ending.

    Advice to Management

    Be more visible. Talk to people.
    Make DR a healthy and prosperous company without any more layoffs. People won't feel involved or give their best when there is no shared commitment between employer and employee. Keep up the salary market comparisons so people are fairly compensated.

    Digital River Response

    Jan 11, 2017 – Manager Talent Acquisition

    Thank you for taking the time to let us know how we are doing. We know the last couple of months as we make hard choices necessary to be operationally efficient and effective. While difficult, these ... More


  2. "Best company I ever worked for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Specialist in Minnetonka, MN
    Former Employee - Fraud Specialist in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Digital River (Less than a year)

    Pros

    Amazing innovative company to work for. Highly reccomended

    Cons

    None that I can think of

    Digital River Response

    Jun 8, 2017 – Manager Talent Acquisition

    Thank you so much for the compliment, every idea matters! We are successful because of our talented people who come to work with great ideas. Our quarterly innovation awards don't even scratch the ... More

  3. Helpful (4)

    "Business first, employees second"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Digital River full-time (More than 5 years)

    Pros

    Flexible work hours are great. Many great and talented coworkers

    Cons

    Everything is about cost cutting. Meaningful benefits have gotten worse, constant relocating of staff to offshore contracting firms, and if you don't work on revenue generating projects, you don't seem to matter to senior management. If you become a key employee with a lot of institutional knowledge, your job security goes up, but your work life balance will get much worse.

    Advice to Management

    Without a doubt, the decisions made over the last few years have improved the financial stability of the company, but at some point it will be necessary to start putting the employees first again, before all the key employees are chased away or if you want any true innovators to join the company

    Digital River Response

    Mar 27, 2017 – Manager Talent Acquisition

    We appreciate your comments and take your advice seriously. We do have many benefits and events that we believe show how much we value our people. From FTO (Flexible Time Off) to 13 weeks paid ... More


  4. Helpful (7)

    "Depends on who you work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Digital River full-time (More than 5 years)

    Pros

    Growing industry, ecommerce is not going away and DR is one of the few international platforms. It still has a chance to be a leader.

    Cons

    There are some great teams at DR and some that are… Culture and trust in leadership is eroding fast. Perpetual cost cutting is forcing the best people out the door (attrition and layoffs). Most growth is happening with offshore resources to cut costs.

    Advice to Management

    There are no more silver bullets, real change is needed. Reliance on cheep foreign talent is paying negative dividends of poor quality, communication and a codebase that is anchor not an asset.


  5. Helpful (4)

    "Lack of Growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Minnetonka, MN
    Former Employee - Finance in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Digital River full-time (More than 3 years)

    Pros

    I very much enjoyed the campus environment. Friendly employees, beautiful campus, a good location for me, and free coffee.

    Cons

    Shifting leadership made company goals ambiguous and they were not articulated well down to employee level. Training and employee development was a complete afterthought. There was no sense of growth for me, just stagnation.

    Advice to Management

    Invest in the people you have because they are what drive the business to be successful. I can understand that the business was transitioning during my time there, but the lack of employee development was staggering compared to other companies.

    Digital River Response

    Nov 16, 2016 – Manager Talent Acquisition

    Thanks for sharing your comments. We are glad to see that you enjoyed the work environment, coworkers and some of the perks we offer. As you point out Digital River has been going through the ... More


  6. "Senior Revenue Accountant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Revenue Accountant in Eden Prairie, MN
    Former Employee - Senior Revenue Accountant in Eden Prairie, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Digital River full-time (More than 3 years)

    Pros

    Friendly Atmosphere, Beer-Friday, Casual dress, Co-workers willing to help, Fair performance review process, in-house gym

    Cons

    Depends on department.....Some accounting goals were tough requiring numerous weekend work days. ( 6 days/week)

    Advice to Management

    No advice...keep doing a great job!


  7. Helpful (6)

    "Technical Center Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Center Agent in Minneapolis, MN
    Former Employee - Technical Center Agent in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital River (Less than a year)

    Pros

    Everyone was always very nice. The cafe' was a nice perk as well as the gym.

    Cons

    Hours, working 2nd shift. Unable to take any PTO due to staffing issues. Never got a paycheck with the correct hours I worked. It was always related to an "HR issue".

    Advice to Management

    Hire more people.

    Digital River Response

    Sep 26, 2016 – Manager Talent Acquisition

    Thank you so much for the feedback, we have worked hard to create an office environment that people like coming to so we are glad you got a chance to use the gym and the café, we agree they are great ... More

  8. Helpful (8)

    "Senior Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Digital River full-time (More than a year)

    Pros

    -Good company, great people
    -Casual, relaxed atmosphere
    -Small, fairly flexible company
    -Hard working people
    -Fun activities planned for employee participation

    Cons

    -Senior leadership team is detached from general staff
    -Leadership doesn't walk the talk
    -Large numbers of staff appear entitled
    -Currently very low levels of morale exist

    Advice to Management

    Lead by example


  9. Helpful (7)

    "Engineering"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital River full-time (More than 5 years)

    Pros

    Nice people to work with.
    Flexible work schedule; able to work from home periodically.
    Not micro managed.
    Nice office and facilities.

    Cons

    Managers and executives are very detached from employees.
    Employees that go above and beyond regularly are very seldom recognized for their efforts.
    Very small merit increases over the past couple of years and no merit increase given to employees this past spring.
    Laid off 30% of their workforce this past spring at their headquarters and many employees globally.
    Increasing outsourced population.
    Selling businesses even though profitable.
    Low employee morale with annual layoffs, low/no raises, increased cost of benefits, and constant changing direction of company.

    Advice to Management

    Too many employees at the management and executive level to be as detached as they are with their employees.


  10. "Not a bad place if you want to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Quality Assurance Engineer in Minnetonka, MN
    Former Employee - Quality Assurance Engineer in Minnetonka, MN
    Recommends
    Positive Outlook

    Pros

    Fast paced, various technologies, great learning opportunity.

    Cons

    Process improvement for agile as they are moving from waterfall.


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