Digital River Reviews in Minnetonka, MN | Glassdoor

Digital River Minnetonka Reviews

Updated May 9, 2017
62 reviews

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Minnetonka, MN

2.9
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Digital River CEO Dave Dobson
Dave Dobson
30 Ratings

62 Employee Reviews

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Pros
  • Diverse and engaging company culture along with great beer Fridays (in 30 reviews)

  • I work in the Marketforce team, so i can not speak on behalf of everyone, but just in the Marketforce, there are great people and a positive energy (in 26 reviews)

Cons
  • Work / Life balance can sometimes be out of canter - but then this is the fun you have with agency work (in 14 reviews)

  • The work/life balance could be better and senior management is not always professional (in 12 reviews)

More Pros and Cons

  1. Featured Review

    "Anonymous Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous in Minnetonka, MN
    Current Employee - Anonymous in Minnetonka, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Digital River full-time

    Pros

    Sales strategies, company plan and performance are communicated well now in the quarterly meetings.
    PTO policy is great, but prepare to work long hours to make up the work you missed.
    The people here are great, including my manager.
    Very nice campus!
    Some managers do care about training and development.
    Gym, cafeteria, mini events like Santa's visit and tailgating.

    Cons

    Constantly changing company strategies.
    Work/life balance is poor in departments that have outsourced positions. Retained staff struggle to take up the slack. Transition seems never ending.

    Advice to Management

    Be more visible. Talk to people.
    Make DR a healthy and prosperous company without any more layoffs. People won't feel involved or give their best when there is no shared commitment between employer and employee. Keep up the salary market comparisons so people are fairly compensated.

    Digital River Response

    Jan 11, 2017 – Manager Talent Acquisition

    Thank you for taking the time to let us know how we are doing. We know the last couple of months as we make hard choices necessary to be operationally efficient and effective. While difficult, these... More


  2. "Best company I ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fraud Specialist in Minnetonka, MN
    Former Employee - Fraud Specialist in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Digital River (Less than a year)

    Pros

    Amazing innovative company to work for. Highly reccomended

    Cons

    None that I can think of

    Digital River Response

    Jun 8, 2017 – Manager Talent Acquisition

    Thank you so much for the compliment, every idea matters! We are successful because of our talented people who come to work with great ideas. Our quarterly innovation awards don't even scratch the... More

  3. Helpful (4)

    "Business first, employees second"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Digital River full-time (More than 5 years)

    Pros

    Flexible work hours are great. Many great and talented coworkers

    Cons

    Everything is about cost cutting. Meaningful benefits have gotten worse, constant relocating of staff to offshore contracting firms, and if you don't work on revenue generating projects, you don't seem to matter to senior management. If you become a key employee with a lot of institutional knowledge, your job security goes up, but your work life balance will get much worse.

    Advice to Management

    Without a doubt, the decisions made over the last few years have improved the financial stability of the company, but at some point it will be necessary to start putting the employees first again, before all the key employees are chased away or if you want any true innovators to join the company

    Digital River Response

    Mar 27, 2017 – Manager Talent Acquisition

    We appreciate your comments and take your advice seriously. We do have many benefits and events that we believe show how much we value our people. From FTO (Flexible Time Off) to 13 weeks paid... More


  4. Helpful (4)

    "Lack of Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Minnetonka, MN
    Former Employee - Finance in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Digital River full-time (More than 3 years)

    Pros

    I very much enjoyed the campus environment. Friendly employees, beautiful campus, a good location for me, and free coffee.

    Cons

    Shifting leadership made company goals ambiguous and they were not articulated well down to employee level. Training and employee development was a complete afterthought. There was no sense of growth for me, just stagnation.

    Advice to Management

    Invest in the people you have because they are what drive the business to be successful. I can understand that the business was transitioning during my time there, but the lack of employee development was staggering compared to other companies.

    Digital River Response

    Nov 16, 2016 – Manager Talent Acquisition

    Thanks for sharing your comments. We are glad to see that you enjoyed the work environment, coworkers and some of the perks we offer. As you point out Digital River has been going through the... More


  5. Helpful (8)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Digital River full-time (More than a year)

    Pros

    -Good company, great people
    -Casual, relaxed atmosphere
    -Small, fairly flexible company
    -Hard working people
    -Fun activities planned for employee participation

    Cons

    -Senior leadership team is detached from general staff
    -Leadership doesn't walk the talk
    -Large numbers of staff appear entitled
    -Currently very low levels of morale exist

    Advice to Management

    Lead by example


  6. Helpful (7)

    "Engineering"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital River full-time (More than 5 years)

    Pros

    Nice people to work with.
    Flexible work schedule; able to work from home periodically.
    Not micro managed.
    Nice office and facilities.

    Cons

    Managers and executives are very detached from employees.
    Employees that go above and beyond regularly are very seldom recognized for their efforts.
    Very small merit increases over the past couple of years and no merit increase given to employees this past spring.
    Laid off 30% of their workforce this past spring at their headquarters and many employees globally.
    Increasing outsourced population.
    Selling businesses even though profitable.
    Low employee morale with annual layoffs, low/no raises, increased cost of benefits, and constant changing direction of company.

    Advice to Management

    Too many employees at the management and executive level to be as detached as they are with their employees.


  7. "Not a bad place if you want to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Quality Assurance Engineer in Minnetonka, MN
    Former Employee - Quality Assurance Engineer in Minnetonka, MN
    Recommends
    Positive Outlook

    Pros

    Fast paced, various technologies, great learning opportunity.

    Cons

    Process improvement for agile as they are moving from waterfall.

  8. Helpful (19)

    "Too many changes to be considered stable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Web Developer in Minnetonka, MN
    Former Employee - Web Developer in Minnetonka, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great hardworking people.
    Great cafeteria.
    Employees do a great job of innovation.

    Cons

    Culture of working to not be laid off.
    Mistrust of executives and managers.
    Expects workers to do more with less after layoffs.
    Change company direction every time a new executive comes on board. (Systems, health insurance, tracking, etc)
    Culture is negative and unhappy.
    Pretend to care about employee opinion by sending surveys, but nothing changes.
    Disguise negative impact with big and exciting words, spring layoffs on employees.
    Claim that loyalty and go wry are key components to success, but layoff employees who have been with company 16 years.

    Advice to Management

    Treat your employees better. Be honest. For a company that makes $90 million a year and has been in business for over 20, there should be more stability. Employees should not be working in an environment of fear. At least when the owner and original CEO was there, I felt like he cared about his employees.


  9. Helpful (1)

    "DR, Inc."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounting in Minnetonka, MN
    Current Employee - Accounting in Minnetonka, MN
    Recommends
    Positive Outlook

    I have been working at Digital River full-time (More than 5 years)

    Pros

    Great work environment, fun place to work, opportunity to move up, and the company is transparent.

    Cons

    Pay and benefits could always be better but not really too many cons.


  10. Helpful (26)

    "Handle with care..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minnetonka, MN
    Current Employee - Anonymous Employee in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Digital River full-time (More than 3 years)

    Pros

    2016 will now have a (small) bonus program for all salaried employees, payout is yearly.
    High end of salaries than most tech companies. (but you pay for it by working with outdated tools!)
    Flexible office hours, and WFH options - well, dependent on your manager
    Many position include a mobile phone you can use for personal time.
    Beer-Friday (yes, beer is served on Friday down in the cafe at 3:30)
    New "unlimited" Flexible Time Off. (replacement for PTO) Not tracked, but also not guaranteed.
    Massage Therapist & Chiropractor onsite.

    Cons

    Siris Capital firm bought DR last year and is making "operational" improvements (cost cutting!). The future is unknown in terms of when they would sell, or piece out the company.
    ELT made the statement that we aren't hitting our company goals (shaming us) - yet, the company goals are now 30-40% growth. That's not realistic.
    No merit increases this year for salary!!!!
    Constant shifting of priorities. Even when they say they aren't going to shift them "from here on out".
    Conference room audio is awful.
    New health insurance program puts all employees on a High Deductible, Low Premium plan - simply because the new Chief of HR said it worked better for his personal experience.
    Yearly Employee Engagement survey doesn't change management
    Off-shoring employees is in full swing! They are not replacing onshore attrition in IT or Engineering.

    Advice to Management

    Last year we rolled out a "Be Digital River" campaign, asking employees to devote & engage more with Digital River. Employee engagement will not happen just because you open a new campaign, and certainly not when you cancel merit increases and keep up with layoffs.


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