Digital River Reviews | Glassdoor

Digital River Reviews

Updated February 24, 2019
300 reviews

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3.3
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Digital River CEO Adam Coyle
Adam Coyle
9 Ratings

Employee Reviews

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Pros
  • "Beer Fridays, flexible work arrangements, nice office space" (in 34 reviews)

  • "I work in the Marketforce team, so i can not speak on behalf of everyone, but just in the Marketforce, there are great people and a positive energy" (in 27 reviews)

Cons
  • "Work / Life balance can sometimes be out of canter - but then this is the fun you have with agency work" (in 15 reviews)

  • "Senior management have no sensible plan for long-term growth and profitability (how is a 20-year-old business unprofitable without one large client" (in 13 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital River full-time

    Pros

    good people, fun place to work

    Cons

    None, loved working here with these people


  2. "Highly scalable tech platform using some of the latest AWS and Open Source"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Leadership Team in Minnetonka, MN
    Former Employee - Senior Leadership Team in Minnetonka, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Digital River full-time (More than 8 years)

    Pros

    Fun, challenging things to work on.

    Cons

    Market becoming a commodity due to Shopify and Stripe.

    Advice to Management

    Need to align strategy more closely to market.

  3. Helpful (1)

    "Software Engineer Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Minnetonka, MN
    Current Employee - Software Engineer in Minnetonka, MN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Digital River full-time (More than a year)

    Pros

    Good to learn ECommerce Business

    Cons

    Bad Upper Management and policies

    Advice to Management

    Get young leadership


  4. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Email Marketing Analyst in Minnetonka, MN
    Current Employee - Email Marketing Analyst in Minnetonka, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital River full-time (More than a year)

    Pros

    Great company culture and overall work environment + team members and clients are fun to work with + there's dog day 1x/mobth

    Cons

    Hard to collaborate with other departments


  5. Helpful (1)

    "Huge Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Digital River full-time

    Pros

    The space, the technology and the people.

    Cons

    Previous executive management team lost all focus.


  6. Helpful (1)

    "Stay away, not worth wasting your time as you look for another job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Minnetonka, MN
    Former Employee - Software Engineer in Minnetonka, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital River full-time (More than 3 years)

    Pros

    Really nice lunchroom
    Beer Friday
    Covered outdoor ramp parking
    Dogs in the hallways
    Hockey games on the pond

    Cons

    Digital River is burning through their remaining cash and every year more rounds of layoffs. I got out before this years rounds. Twelve months ago we had so many RIF rounds that every week we had a group pool to see when the team meeting was going to pop on our calendar.

    Major clients have left, became competitors or routed traffic to Amazon that Black Friday and Holiday is a now a great time to spend with family instead of making money.

    The PE firm that owns Digital River bought a competitor to try to get out of this mess. Digital River being the Netscape of eCommerce happened ten years ago and someone forgot to shut off the lights.

    They reason they have job postings is because everyone is leaving or left and they just keep to rec open to make it seem like they are strong and growing.

    Stay away and work for anyone else.

    Advice to Management

    Get your resumes and contacts ready. Your end is near... Just make sure someone turns off the cafeteria short-order grill, closes your heated underground parking lot door and shuts off the lights.

    Digital River Response

    Feb 22, 2019 – Manager Talent Acquisition

    Thank you for taking time to leave a review. We’re sorry to hear you didn’t have the best experience at Digital River. It’s great you were able to enjoy some of the great employee benefits we have... More


  7. Helpful (5)

    "I probably need therapy after ending this relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Digital River full-time (More than 8 years)

    Pros

    I’m trying really hard but I can’t think of 1 thing that is worth it.

    Sure they have beer Friday’s (you’ll be lucky if you can go).
    Flexible time off (they just don’t want you to earn PTO because when they lay you off they will have to pay you out your PTO)
    It was nice having a cafeteria in the building because I never had time to go to lunch. I would much rather have time to take my lunch.

    So yeah, nothing they offer is worth it to me.

    Cons

    There are so many to list. Here we go!

    There is NO work life balance. If you care about your family and your health this isn’t the company for you. This can vary significantly across departments, but the expectation of the company is that you are available when they need you any day any time. When you leave work expect that you’ll be logging in when you get home and working a few more hours. If you are the type of person that gives everything to your employer then you might like it here.

    The employees are rude to each other, being respectful is not required. So if you like to be mean to people and you like being treated like that then this is your company.

    Layoffs. The question is not will layoffs happen, it’s when. And it’s not when in the next year it’s when in the next few months. Layoffs will happen and probably more then 1 time a year. It seems to have become standard business procedure there.

    The company is not doing well. The investment company that owns DR is moving every job they can overseas and selling any part of the company they can.

    If you decide to work here, good luck!

    Advice to Management

    Change the culture.

    Digital River Response

    Feb 13, 2019 – Manager Talent Acquisition

    Thank you for taking time to leave your feedback. Although we regret to hear you didn't have the best experience here, we take all feedback we receive very seriously to make Digital River a great... More

  8. Helpful (2)

    "Smart people, Poor Upper Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Minneapolis, MN
    Current Employee - Manager in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Digital River full-time (More than 3 years)

    Pros

    Co-works are great and very samrt

    Cons

    Long hours, upper management isn't clear on vision


  9. "Positive direction"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great coworkers, interesting work and company. Employee engagement and culture matters to mgmt (as seen with efforts by hr). New CEO is a genuinely good guy.

    Cons

    CEO and leadership are making much needed changes but as the old saying goes "culture eats operations for lunch". While it's too soon to say if this holds true, the old sales culture of shopping for a yes and doing end runs is hard to break.

    Advice to Management

    Be consistent. It's easier said then done at times but that is when it is most important.

    Digital River Response

    Oct 14, 2018 – Manager Talent Acquisition

    Thanks so much for the advice and for the comments. We are so glad that the changes have been positive changes for you and we will continue to do everything we can to build on what has been started.


  10. "Great Company Prior to Buyout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Digital River full-time (More than 10 years)

    Pros

    The company was awesome, paid training, excellent benefits, beer Friday, Pets allowed once a month.

    Cons

    The company was bought out and the great benefits and perks went away.

    Digital River Response

    Oct 2, 2018 – Manager Talent Acquisition

    Hi! Thanks for letting us know that you love beer Friday, pet days, training and benefits, we love that we have these perks as well! Beer Friday and Dog Days are some our favs too!