Digital River Reviews | Glassdoor

Digital River Reviews

Updated November 20, 2018
290 reviews

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3.5
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Digital River CEO Adam Coyle
Adam Coyle
4 Ratings

Employee Reviews

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Pros
  • "Beer Fridays, flexible work arrangements, nice office space" (in 34 reviews)

  • "I work in the Marketforce team, so i can not speak on behalf of everyone, but just in the Marketforce, there are great people and a positive energy" (in 27 reviews)

Cons
  • "Work / Life balance can sometimes be out of canter - but then this is the fun you have with agency work" (in 15 reviews)

  • "Senior management have no sensible plan for long-term growth and profitability (how is a 20-year-old business unprofitable without one large client" (in 13 reviews)

More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Digital River full-time

    Pros

    good people, fun place to work

    Cons

    None, loved working here with these people


  2. "Positive direction"

    StarStarStarStarStar
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great coworkers, interesting work and company. Employee engagement and culture matters to mgmt (as seen with efforts by hr). New CEO is a genuinely good guy.

    Cons

    CEO and leadership are making much needed changes but as the old saying goes "culture eats operations for lunch". While it's too soon to say if this holds true, the old sales culture of shopping for a yes and doing end runs is hard to break.

    Advice to Management

    Be consistent. It's easier said then done at times but that is when it is most important.

    Digital River Response

    Oct 14, 2018 – Manager Talent Acquisition

    Thanks so much for the advice and for the comments. We are so glad that the changes have been positive changes for you and we will continue to do everything we can to build on what has been started.

  3. "Great Company Prior to Buyout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minnetonka, MN
    Former Employee - Anonymous Employee in Minnetonka, MN
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Digital River full-time (More than 10 years)

    Pros

    The company was awesome, paid training, excellent benefits, beer Friday, Pets allowed once a month.

    Cons

    The company was bought out and the great benefits and perks went away.

    Digital River Response

    Oct 2, 2018 – Manager Talent Acquisition

    Hi! Thanks for letting us know that you love beer Friday, pet days, training and benefits, we love that we have these perks as well! Beer Friday and Dog Days are some our favs too!


  4. "DR Review"

    StarStarStarStarStar
    Current Employee - Business Analyst
    Current Employee - Business Analyst

    I have been working at Digital River full-time (More than 3 years)

    Pros

    Overall a great place to work, good benefits including unlimited time off.

    Cons

    lots of changing of direction


  5. Helpful (3)

    "Dinosaur waiting for extinction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Technical Program Manager
    Former Employee - Principal Technical Program Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Digital River full-time (More than 5 years)

    Pros

    Got to work with some top-100 companies on their eCommerce solutions, but one by one they are leaving Digital River. Like most places, the people are generally great to work with.

    Cons

    Pay is not regionally adjusted, so everybody gets paid "Minnesota" levels, which is ridiculous when you work in areas like Washington and California. In fact, company is so "Minnesota-centric", that you feel completely isolated and forgotten if you work for them anywhere else, almost like they were a small local business instead of a global one (many examples of this like benefits, events, communications, etc). Management lacks the vision to take company into the future, and the technology stack is years behind the competition. Big customers have noticed this an are leaving in droves. Although, I like to stay at companies (at DR for >7 years), I finally was fearful of my career because DR had a very bleak future.

    Advice to Management

    Pull your head out of Minnesota! Act like the global company you are supposed to be. Go where you customers are, and update your technology stack. Choose you value proposition, and be the best in the industry in that sector, and drop the rest (or partner with the best for your services). Stop hiring people just because they live in Minnesota, and instead hire them because they are the top in the industry, and then pay them like they are the best (at the rates in the area they live). No joke, when I left DR on the West Coast, my salary DOUBLED.

    Digital River Response

    Sep 24, 2018 – Manager Talent Acquisition

    Thank you so much for the honest feedback, there is a lot here to address and we don't want to come off as defensive but rather informative. It is important to note that we do look at pay by region... More


  6. "sys admin"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good place to get familiarized with lots of technology

    Cons

    none which i could think of


  7. Helpful (1)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Digital River full-time

    Pros

    No pressure environment at work

    Cons

    Layoffs you can see happening every other quarter

  8. Helpful (3)

    "MarketForce is a Fantastic Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Analyst in Minnetonka, MN
    Current Employee - Marketing Analyst in Minnetonka, MN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Digital River full-time (More than a year)

    Pros

    -Ability to work from home
    -Really friendly people
    -Flexible Time Off
    -Competitive salaries
    -Bring your dog to work day
    -Friday Social Hour
    -Nice pond to walk around behind the building

    Cons

    -Lots of internal leadership change recently
    -Not a lot of career growth opportunities
    -Some problematic managers
    -People who don't do their job well never get let go

    Advice to Management

    Be more consistent in praise and encouragement. Give your employees more opportunity to grow. Set reasonable goals for your team and department.

    Digital River Response

    Jun 19, 2018 – Manager Talent Acquisition

    Thank you so much for highlighting some of the pros of being part of the Digital River family. More importantly, thank you for telling us what we can focus on fixing as well. While change is hard... More


  9. "Pass. Work for competition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Digital River full-time

    Pros

    Unlimited PTO, benefits, beer Fridays

    Cons

    Layoffs, management, product was not competitive in the market

    Advice to Management

    Direct report management was terrible. Treatign us like children will not produce results.


  10. "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Minnetonka, MN
    Current Employee - Financial Analyst in Minnetonka, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Digital River full-time (Less than a year)

    Pros

    Get to learn a lot, work across different teams, socialize with coworkers, Starbucks, gym, great benefits, good salary

    Cons

    Unstable as an industry, niche in its product, competes with gigantic companies which are much better equipped

    Advice to Management

    Focus more on the product and how that fits in the marketplace. You have the resources just not a clear direction.

    Digital River Response

    Aug 28, 2018 – Manager Talent Acquisition

    Thank you so much for the insights! We appreciate it.