DigitalSherpa Reviews | Glassdoor

DigitalSherpa Reviews

Updated June 14, 2017
20 reviews

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Full-time Part-time

2.4
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Adam Japko
7 Ratings

20 Employee Reviews

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  1. "Niche content marketing service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -The PEOPLE really made this place and you really felt like you were part of a team there.
    - Great inbound marketing strategy kept the funnel full and our sales team did an excellent job at building a robust client base.
    -Telecommuting maximized time spent working vs. driving too and from an office that was out of the way
    -Independence and ability to bring ideas to the table as long as they were backed with fiscal mindfulness
    -Culturally diverse staff
    -Nice managers in-office

    Cons

    -Half sr. management team were off -site
    -No PPC or email marketing integration into packages for customers unless they paid a high premium
    -Pay was below industry standards unless you were able to start early with the company and lock in a higher salary that other employees


  2. "Bad management, easy work load"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Strategist in Atlanta, GA
    Former Employee - Social Media Strategist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook

    I worked at DigitalSherpa full-time (More than a year)

    Pros

    Not a high pressure environment. Can watch Netflix at work.

    Cons

    Product is bad. No incentive to care or make it better.

    Advice to Management

    Care more.

  3. "Stepping Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Manager in Norcross, GA
    Current Employee - Content Manager in Norcross, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at DigitalSherpa full-time (More than a year)

    Pros

    This job should be looked at as nearly a stepping stone. It's a gig, you get paid every 2 weeks. You have benefits, while not the best, if you've ever had to go to the ER without insurance you know that some insurance is better than none. If you are into the social media industry at all...meaning, you actually learn on your own and don't expect a school or job to teach you everything you need to know, then nothing you will do here is new, in fact most of the stuff you will do here is 3 or 4 years behind modern times.

    There is no strict time in/out policy, so you can come in at 8 or 9 and work until 5 or 6, or just work through lunch and leave earlier. You get 2 work from home days per week after 6 months.

    If you do your job well, you will rarely hear from management, maybe a check in once or twice a week via Google Hangout.

    Cons

    Your position and the people on your team team will determine how heavy your work load is. the CCS (Content Creation Specialist) has the heaviest workload by far.

    The sales team oversells services and results so expectations from clients are super high and the results for most clients are virtually non existent and if you are an AM or CM (mostly AM) you will spend a lot of your time trying to demonstrate the value of the services offered to clients.

    If you are a new hire, you will have a few (short) meetings with some folks, and then you will be thrown into the fire, but like i said, if you actually know anything about content and social media marketing, outside of the systems used, you will pretty much have a handle on the position in under a week.

    Content created is mundane and repetitive.

    A lot of people who work here complain, like ALL the time. Usually its about clients, sometimes its about management, but either way it gets old hearing everyday. There are literally millions of people who are without jobs and they are complaining because a client is spending hundreds of dollars per month and wants their content a certain way (which is well within their right because most of them are not getting results).

    No opportunities for advancement.

    If you work here just make sure you know how to filter out negativity and don't get involved in it yourself.

    Advice to Management

    Catch up with the times when it comes to social media and content creation.

    Create an actual culture that fosters creativity and innovation instead of just pretending there is one.

    Better training for new hires.


  4. "Great starting point"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Content Optmization Specialist in Norcross, GA
    Current Employee - Content Optmization Specialist in Norcross, GA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at DigitalSherpa full-time (Less than a year)

    Pros

    Flexible hours, work from home, dress code, fun atmosphere

    Cons

    Pay, little room for growth, constant over-turn of staff

    Advice to Management

    Listen to your CMs and teams when they suggest things to you!


  5. "Great co-workers poor job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Associate/Social Media Strategist in Norcross, GA
    Former Employee - Account Associate/Social Media Strategist in Norcross, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at DigitalSherpa full-time (More than a year)

    Pros

    Worked with great people, work from home twice a week, company culture was good (lot of activities outside of work, company parties, etc.)

    Cons

    Too much work, not enough time to get it done correctly. Very much like a factory line pushing through content, so not a lot of time to make the work of good quality. Poor pay. Not a lot of room to grow

    Advice to Management

    work on a employee hierarchy and reward for longevity within the company


  6. Helpful (1)

    "Great environment to learn about the content industry."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Manager in Norcross, GA
    Former Employee - Content Manager in Norcross, GA
    Recommends
    Positive Outlook

    I worked at DigitalSherpa full-time (More than a year)

    Pros

    2 work from home days
    Relaxed atmosphere
    Casual dress
    Great co-workers/staff
    Learning a lot about the industry, content marketing and social media without having to go back to school or pay for classes

    Cons

    Some clients are difficult to handle.

    Advice to Management

    Continue to listen to your employees, great progress has been made by a collaborative work place.


  7. Helpful (5)

    "career mistake"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - OCM in Norcross, GA
    Current Employee - OCM in Norcross, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at DigitalSherpa full-time

    Pros

    Paycheck
    Work from home (1 day a wk - used to be 2)
    Laid back office setting... no enforced dress code

    Cons

    new management changes have taken this company to a new low. each person used to manage about 20 clients. now we are in teams responsible for 150+ clients. management did not take into consideration the time/effort this requires - even though we're not writing the blogs anymore. management expects everything to get done on time AND within high quality standards. sorry folks, both are not possible. you wonder why clients are cancelling, demanding refunds and are unhappy overall. YOU PUT US IN THIS HORRIBLE SITUATION. THIS WAS A BAD BUSINESS DECISION AND YOU NEED TO OWN UP TO IT. overall, clients were satisfied BEFORE you came and screwed everything up. but no. management wants to make it look like the employees are incapable of handling the new work load. how about YOU come sit at my desk for a week (hell, even a day!) and let's see how efficiently you can manage 150+ clients. this was never a great place to work, but new management has succeeded in making it worse. we're expected to put in tons of overtime w/ no extra pay. everyone is scrambling to find a new job.

    Advice to Management

    LISTEN to employees when they tell you that things aren't working. we're the ones on the front lines and we have good suggestions as to how it all can be fixed.As management, it's your job to implement a solution, not watch your employees crash & burn

  8. "Great people to work with and in a constantly evolving industry."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Always learning the new industry standard and contstantly breaking new ground.

    Cons

    Highly disorganized and understaffed. Non competitive pay.


  9. "Glad this place is closed"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at DigitalSherpa full-time

    Pros

    Low stress atmosphere. Easy. Relaxed.

    Cons

    Everything about this place was pretty bad. Salary, product, etc.


  10. Helpful (1)

    "Sherpa finally foundered"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The people who actually worked with the clients and put in the work. The office had a well-rounded group of individuals who were incredibly talented and capable of good work.

    Lots of PTO

    Relaxed dress code

    At one point, the work from home program was enjoyed.

    Cons

    The new management. If folks thought the old management was clueless, the new management succeeded in dismantling what little culture there was through fear and intimidation. It is always a red flag when the Director would come into town once a month and throw around the word "attrition." How does one effectively manage 50+ people from several states away? Much less make judgement calls on firing/laying off teams of people?

    There was always some kind of witch hunt to take people down, as I witnessed smart, capable people let go from their positions for incredibly petty reasons. The rest of us picked up their workload, which only compounded problems. Firings usually coincided with the Director's on-site visits.

    At least when I first started at Sherpa, there were some incentives -- pizza for the staff, half days for an outing, participation in other events with the rest of the company, guest speakers. Old management attempted to hire stronger candidates for Director -- especially before the company moved to their new location -- but could not keep them around long enough to implement change. The acquisition was the final nail in the coffin where they threw up their hands and said, "screw it."

    All in all, Sherpa was ill planned, sure, but new management ran it into the ground.

    Advice to Management

    Advice? Not really, but on the off chance someone from management is here reminiscing about this place, I have to ask: why did management have to make coming here such a miserable experience? Perhaps someone got their jollies off with firing people and wielding their managerial power, but for what? Cut throat managerial style doesn't always equate to a productive, efficient staff. Instead of noses held high, management would have done well to lead by example, instead of eroding trust with employees.

    I enjoyed Sherpa and working there when it first established itself and before the acquisition. Sure, there were some problems and tight deadlines, but overall it was not a horrible experience. Some folks were perpetually unhappy, and they would complain if they were hung with a new rope.


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