Dignity Memorial Reviews | Glassdoor

Dignity Memorial Reviews

Updated December 1, 2017
122 reviews

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2.7
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39 Ratings

122 Employee Reviews

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Pros
  • Helping Families in their time of need (in 12 reviews)

  • helping families who have to make arrangements because they just experienced a loss (in 22 reviews)

Cons
  • If you receive minimum wage pay one week because of federal law, they will take that amount out of your next paycheck (in 11 reviews)

  • Could care less about employee's work-life balance (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Saint Paul, MN
    Current Employee - Administrative Assistant in Saint Paul, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dignity Memorial full-time (Less than a year)

    Pros

    Lots if resources and support from corporate. Opportunities for career growth if you express interest. Good benefits. Company is changing to be more relevant. Providing a service for families at a time of need.

    Cons

    A lot of initiatives to keep track of. Experience can vary based on manager/region.


  2. "Lack of Dignity and Respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor
    Former Employee - Family Service Counselor
    Doesn't Recommend

    I worked at Dignity Memorial full-time (More than a year)

    Pros

    Developing relationships with families in their time of need. I met wonderful people. Great friendships with families and dedicated employees.

    Cons

    It's a hard job. There is a lot of time spent on non-income generating activities. They advertise flexible scheduling, but basically -they own you. When you are in sales, it is all about the numbers....and it's never enough. They will run you into the ground. Lack of appreciation and recognition. Could care less about employee's work-life balance.

    Advice to Management

    These are difficult positions to fill. Pay people a base plus commission, advertise honestly, and value the people you have. They will treat your customers better.

  3. "Thinking of accepting an offer as a Family Service Counselor... RUN, don't walk away.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor
    Former Employee - Family Service Counselor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dignity Memorial full-time (More than a year)

    Pros

    As so many of these reviews point out... there aren't any really. Was so disappointed that I didn't do a better job of checking on Dignity before I bought into their misrepresentations and outright lies.

    Cons

    Way too many to list... but here's a start.

    1. The first thing you might want to think about before accepting a position as a Family Service Counselor with Dignity Memorial is that they have something around a 90% turnover rate in the position.. if I had known that I would not have walked away from the offer, I would have RUN. Any company that accepts as part of their business model a 90% turnover rate in a key sales position is a company you don't want to have anything to do with. I can only assume that their "top 50 companies to sell for" recognition is probably something they pay for.. as so many "awards" in corporate America are.

    2. As a Family Service Counselor (FSC) you will be a non paid administrative contract writer (there is NO BASE salary, only a minimum wage draw). Approximately 80% or more of a location's business is done on an "AT-NEED" basis for which you make either NOTHING or a VERY REDUCED commission rate. The only way you make really any money on an "AT-NEED" client is if they purchase cemetery space (low end is ~4K for a single space and most clients at my location simply couldn't afford that type of expense). As a Dignity FSC you make nothing and can't even talk to an "AT-NEED" client about the funeral... that's left exclusively for the Funeral Director handling the family. Now they will tell you how much money you'll make selling Prearranged Funeral Plans (PAF)... but understand that the least expensive PAF I could put together at my location was about $12,000 for a full traditional funeral (and that's just the funeral, add another $8,000 for cemetery space, and outer burial vault and the opening and closing fees for the cemetery side). Considering they didn't want us to write over a 5 year contract it was more than $200 a month for 5 years... just to pay for 1 of the least expensive funerals. And if you want to see heartache, tell a woman who just lost her husband of 50 years, that she can't even afford to cremate her husband much less have ANY type of service because even a direct cremation is over $5,000. Quite honestly, Dignity is becoming the company for only the wealthy and is, I believe, pricing themselves out of the market... but then again there are a lot of wealthy people out there.

    3. You are given inadequate training to actually do the job. The system they currently use is HMIS which is about as unstable as a corporate system can be. We had only 1 PC that could sometimes reliably even take a payment. Hard to sell or do your job if the tools you're given don't work. The computers in our arrangements rooms NEVER worked reliably and we were supposed to walk the clients through entering of the contract... it took HOURS sometimes to complete the contracts and depending on the sales you had to do 2-3 or even more contracts to do what the customer wanted.

    3. Don't expect to be given any type of a realistically fair commission program... they will tell you how successful (how much money you can make) but the truth is that those that are basically WORK EVERYDAY, 10-12 hours a day and often, if the location is a busy one, without even the ability to take a break. I had to bring a "snack" lunch everyday and often didn't even get time to eat that. The commission plan is set up to reward and benefit only 1/2 of the company/employee relationship and be assured it's Dignity that benefits entirely from your efforts.

    4. There is NO expectation that an employee should be able to have or schedule a day off... you are expected to be available to work EVERY holiday, 2 weekends a month and if on your day off you have a funeral happening for a family you've served, you're expected to attend (stand) it. ALL vacation time must be taken by Thanksgiving, none (at our location) would be granted after Thanksgiving and oh yes, ALL vacation, holiday, sick time goes away on December 31 and is NOT paid whatsoever if not used.

    5. You'd better not have an issue with seeing dead bodies... when our location got busy they were lined down the back corridor and it was not uncommon for doors to be left open with bodies packed into our "prep" room. I didn't have an issue specifically but what I saw was disrespectful I thought to the deceased.

    I could go on about the working conditions, equipment that didn't work, the chaos that was a daily routine, the total lack of organization, the total lack of consistent policies, procedures or guidelines, but let me simply warn anybody who might be considering working for SCI/Dignity Memorial as a Family Service Counselor to simply say no. More than likely, if you show an interest, they will be quick to try and get you onboard... they are having a harder and harder time finding people.. but then again, the word is getting out.

    Advice to Management

    Rework the compensation model... it is way too one sided for Dignity. You all advertize and boast about how much you care for and serve the families that come to you, try, just for a second, to give anywhere near the same respect for the families (employees) that serve you.


  4. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dignity Memorial full-time (More than 10 years)

    Pros

    Great Company to work for

    Cons

    A lot of programs to implement


  5. "Hard work but very rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Everett, WA
    Current Employee - Sales Manager in Everett, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dignity Memorial full-time (More than 5 years)

    Pros

    Educating families on the importance of preplanning. Great comp plan & benefits. Watching sales people grow through compassion. Doing events

    Cons

    It's HARD work. If you expect the company to "feed" you leads ect. You're in the wrong business. You need to be proactive to succeed.

    Advice to Management

    Stay positive & uplift your teams. If they trust you they will run with you. Be present. Do everything with them.


  6. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Los Angeles, CA
    Current Employee - Sales Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dignity Memorial full-time (More than 10 years)

    Pros

    Opportunity to create your own destiny. Benefits, constant training, lots of opportunities for growth if you're willing to put in the work. You can make a great living while helping others

    Cons

    Like any sales job, if you're not selling you're not making money. It's pay for performance plan. You write your own check, which can be good for some, not so good for others.


  7. Helpful (1)

    "Family services Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Phoenix, AZ
    Former Employee - Family Service Counselor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dignity Memorial full-time (Less than a year)

    Pros

    None. I went into this career decision with purpose and heart. I was shown zero respect from day one. Bunch of robots kissing up to corporate. Yuck. Especially in this industry.

    Cons

    Too many to list. The biggest one for me is they preach core values of honesty, integrity and respect. Yet they do not practice this at management level. Stay away from this company. They don't care about you. Period.

    Advice to Management

    Revamp the entire Phoenix team! They're cold, awful and will completely disregard your well being.

  8. "Huge Potential Income"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Hughson, CA
    Former Employee - Family Service Counselor in Hughson, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dignity Memorial full-time (More than a year)

    Pros

    Great opportunity to earn 6 figures.

    Cons

    Difficult to work with families who have lost a loved one.


  9. Helpful (3)

    "Funeral Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Funeral Director
    Former Employee - Funeral Director
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dignity Memorial full-time (More than 3 years)

    Pros

    Working with families. I liked that every 3-5 days I was on to another task

    Cons

    Upper management SUCKED and didn't care about the little guys, only the bottom line!!!!!

    Advice to Management

    Stop stomping on the ones that bring in your paycheck!


  10. Helpful (2)

    "Pre-Planning Advisor"

    StarStarStarStarStar
    Current Employee - Pre-planning Advisor in Houston, TX
    Current Employee - Pre-planning Advisor in Houston, TX
    Doesn't Recommend
    Neutral Outlook

    I have been working at Dignity Memorial full-time (More than a year)

    Pros

    Freedom to make your own schedule. FT benefits. The opportunity to help people.

    Cons

    Poorly marketed. May have priced themselves to high for the marketplace.

    Advice to Management

    revamp payplan to include a base salary + commissions. Better training for new hires to hopefully slow the turnover rate


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