Dignity Memorial Reviews
43% would recommend to a friend
(469 total reviews)
50% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Great benefits and company support" (in 35 reviews)
- "Nice people to work with" (in 30 reviews)
- "Excellent training provided however you must possess a self starter personality and a think skin yo succeed." (in 17 reviews)
- "SCI is the largest provider of death services in US; Loved the people I met and it's a real feel good to be able to help people on the worst day of their lives." (in 9 reviews)
- "Great Staff (at least at my location)" (in 7 reviews)
- "Pay is low for amount of work." (in 28 reviews)
- "The management was horrible." (in 24 reviews)
- "A lot of working for free Commission only A lot of paperwork A lot of hassle" (in 23 reviews)
- "Long hours and weekends sometimes" (in 17 reviews)
- "Upper Management, No help, Cheap company, Gives no discounts to families in need, cutting costs when they're the largest funeral provider in the US" (in 14 reviews)
Ratings by Demographics
This rating reflects the overall rating of Dignity Memorial and is not affected by filters.
Found 469 of over 483 reviews
Updated Nov 26, 2023
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- 1.0Nov 26, 2023Funeral Service AssistantCurrent Employee, more than 5 yearsGlendora, CA
Benefits, paid vacation, sick days, personal days.
Lazy coworkers, unprofessional staff working night services, health hazard for clients drinking unchanged coffee. Service staff disrespecting the deceased in front of other staff. Picking up the slack for other employees who feel entitled not to work. Employees doing drugs on the job in the back room.
- 1.0Nov 10, 2023Family Service CounselorFormer Employee, less than 1 year
Some of the co workers are nice
Do not work for this company if you want to sleep well at night. They only care about money! I left when I watched my boss try and scam a very elderly man by adding a bunch of stuff on the iPad he didn’t need and a ton of upgrades he was unaware she was adding. The company as a whole is a joke. No HR department. Workers are extremely burnt out. Commission honestly is so low so you are pressured to meet sales quotas to make a decent check. In order to do that you will be micromanaged to manipulate grieving families to pay more. They don’t care about families they care about money only. The office manager at my location was never there and when he was he made people cry on a regular basis. I witnessed tons of emotional and verbal abuse in the workplace and even with families with concerns! This company is corporate and disgusting and are buying up as many funeral homes as possible to basically monopolize the funeral industry. They don’t pay people who work in the funeral home anywhere near their worth, ESPECIALLY the body removal techs. Reading the reviews I’m mindblown because it seems this is all over the country problem, not just a local problem in my area. There is high turnover for a reason. Be prepared to be gaslit and have zero work life balance and become numb to the topic of death. This job will make you extremely jaded. I would love to work in the funeral industry as I care deeply for grieving families as I know how it feels to grieve. And I also care and have a lot of respect for the deceased. But when you get paid to scam people and upsell to someone going through one of the toughest moments they will ever experience… I can’t handle that.
- 1.0Nov 5, 2023EmbalmerFormer Employee, more than 1 year
I have no positive words for this company, I wish I did.
Embalmers at the care centers are grossly underpaid for their hard work. Unappreciated by management that believes everyone is expendable. A new system will be implemented in the care centers giving decedents a bar code to scan like a grocery item. Where did the respect for humanity go?
- 2.0Nov 4, 2023Family Service CounselorFormer Employee
Great Benefits, Sales Force CRM, Company Intranet is top notch.
** This location has a lot of issues. very chaotic and not easy to get work done here with the space issues, constant interruptions, lack of leadership because of the load of work upon staff. Financial constraints -
- 1.0Aug 24, 2023Office ManagerFormer Employee, more than 1 yearSacramento, CA
Benefits and entry level experience in the industry, my coworkers at my location made things bearable (not management), and feeling like you helped families through tough times.
Management is unsupportive, if you make a complaint then HR will target you and find a reason to make sure you’re uncomfortable in your position, no training in any position just throw you in, talk about being a family but are catty and gossipy, sales matters more than taking care of the grieving families, they won’t let you buy the appropriate resources to do your job; there is always a spending freeze, very little work life balance.
- 2.0Sep 15, 2023Family Service CounselorCurrent Employee, more than 1 yearNorthport, AL
decent commission meeting great families
horrible funeral directors at sunset funeral home Cemtery always looks horrible jimmy Stewart always says it's the client's fault and never takes responsibility for his actions, never fully staffed and very over worked for bare minimum over worked sales councilors with paperwork hours and trying to help families it's a giving you're going to mess something up and then be in trouble later on!
- 3.0Oct 10, 2023Family Service CounselorCurrent Employee, more than 1 yearDallas, TX
Bonus, commissions, training, seminars rewards
You don’t have a base salary because you either get paid your hourly or your commissions (whichever is higher is what you get paid on, but you don’t get paid both) . Depending on your management you’re gonna be asked to be there on your days off even when you don’t have an appointment scheduled and you have to fight for your vacations and requesting Time off. It’s a constant battle with customers when they are in happy about anything regarding the rules and regulations of our park when it comes to headstones and decorations. When you sell headstones they only pay you 4% of it and it’s a battle with the customers with turn around time. When sell headstones they families get upset with you because of cost, turn around time, damage, sinking over time, not receiving what they ordered or the flower vase breaks. Cancellations are very discouraging and having to make up for this numbers to meet your quota. You have to depend on an administrative team (depending your location ) and they can lose your contracts, payments which then affects the way you make your money. This company ONLY trains on pre planning b ur they don’t train on seeing families that have experienced a death or At need families. They don’t train on a database system called HMIS witch you have to learn on your own that makes it so much more difficult to get the groove on things when your first handling families. You are tasked with additional responsibilities that take away from your time to make respect. Depending on your location, you will be have to work on Sundays even though you’re not allowed to make calls on Sundays. You will need to Saturday past 5:30pm to schedule more appointments. Overall it requires so much time with many factors that take time from prospecting for more business and you’ll face many obstacles out of your control that will upset customers when you work for a combination location of a funeral home and cemetery.
- 5.0Sep 2, 2023Family CounselorFormer Employee, less than 1 yearHampton, VA
The GM was wonderful! Great people to work with.
We had old leads. Very hard to build book of business when you have a family. The pay is awful. Hardly anyone wanted to purchase pre need. We have had an elite seller who build relationships with all the families, so everyone requested her. You might work for free for about a year
Dignity Memorial Reviews FAQs
Dignity Memorial has an overall rating of 3.1 out of 5, based on over 483 reviews left anonymously by employees. 43% of employees would recommend working at Dignity Memorial to a friend and 45% have a positive outlook for the business. This rating has decreased by -14% over the last 12 months.
43% of Dignity Memorial employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Dignity Memorial 2.7 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.