Dignity Memorial Reviews | Glassdoor

Dignity Memorial Reviews

Updated April 22, 2017
101 reviews

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Full-time Part-time

2.2
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31 Ratings

101 Employee Reviews

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Pros
  • You also get a good feeling about helping families in their time of need and preparation for their pre planning (in 18 reviews)

  • The pros are you are in an environment where you are able to help families in their time of need (in 9 reviews)

Cons
  • They no longer pay the Funeral Directors any overtime pay and they pay the counselors a minimum wage base salary (in 10 reviews)

  • tough sale, people don't want to talk to you (in 4 reviews)

More Pros and Cons

  1. "Family Service Professional (FSP)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Professional in Cleveland, OH
    Current Employee - Family Service Professional in Cleveland, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dignity Memorial full-time (Less than a year)

    Pros

    Great benefits of the company. The company's policies make the regions safe in a cordial and healthy working environment. Leadership company are committed to your success. Good opportunity to help families. Team Work Orientation. Excellent training.

    Cons

    Do not expect big pay when you start working. If it is your first time in this business, you can be frustrated by the emotional environment in which you work. If you do not like to study and train, you are in trouble. If you are not sales oriented, you are in trouble. If you have NOT compassion and love for the service, this business is not for you.

    Advice to Management

    More focus with those who start in this business and more when it is their first experience. It's something completely different.


  2. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Sales Associate in Pelham, AL
    Former Employee - Sales Associate in Pelham, AL
    Doesn't Recommend
    Neutral Outlook

    I worked at Dignity Memorial full-time (Less than a year)

    Pros

    Offer good benefits and it's part of a corporation with offices nationwide.

    Cons

    Managers making their own rules as they go and applying them to selected employees. Usually the ones they want to terminate, making it very difficult to do the job needed. One manager says one thing and the other another, usually undermining each other. Unfortunately, upper management turns a blind eye to what's happening.

    Advice to Management

    Stop the discrimination and giving preference to a few employees, but instead treat them all the same.


  3. Helpful (3)

    "Not who you think"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Richmond, VA
    Former Employee - Family Service Counselor in Richmond, VA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Dignity Memorial full-time (More than 8 years)

    Pros

    A craft that you can use. Once you learn it the art of helping families when they need you the most.

    Cons

    Management. Motivation by intimidation. Today it's green but tomorrow it's sworn you were told it's red. And the. Your wrong. Don't expect to earn money when other coworkers steal by intimidation to management. If you like no training to eat Then go for it.

    Advice to Management

    Find a new career. You are a used car salesman.


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  5. Helpful (1)

    "Disrespect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Advisor in Seattle, WA
    Former Employee - Benefits Advisor in Seattle, WA
    Doesn't Recommend

    I worked at Dignity Memorial full-time (Less than a year)

    Pros

    Helping grieving individuals & families, beautiful grounds

    Cons

    Utter disrespect of new hires

    Advice to Management

    Tell the truth & treat employees with the same respect you demand of them


  6. "Family Service Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Brentwood, MD
    Former Employee - Family Service Counselor in Brentwood, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dignity Memorial full-time

    Pros

    If you know the job and you are an excellent "sales associate" than, this job maybe just what you are looking for...you will be servicing people who are in need.

    Cons

    Be prepared,do the best you can, do not make mistakes! It took me seven months to be terminated.

    Advice to Management

    You need an introduction into the field prior to attending the training session and a on-the-job training class prior to a formal setting with any clients !


  7. Helpful (1)

    "Family Service Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Counselor in Phoenix, AZ
    Current Employee - Family Service Counselor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dignity Memorial full-time (Less than a year)

    Pros

    Terrific coworkers; it takes a caring personality to work in this industry, so the office environment is great. Decent benefits (not as great as others make it sound if you're coming from another professional job though). Satisfying work in truly helping people during a very difficult situation.

    Cons

    DO NOT CONSIDER this position if you do not have AT LEAST six months of what you need to support yourself saved. High turnover due to lack of ability to make money, especially at first. Lots of wasted time. Minimum wage base is adjusted (meaning taken away) if you do sell something, so small sales and/or contract cancellations can result in you actually making less than minimum wage in a paycheck. Expect to only net around $1,000.00 a month for the first six months.

    Advice to Management

    Have to pay Family Service Counselors something more reasonable. We work incredibly hard, mostly because we truly love the work. If it was also more financially feasible you would be able to keep more dedicated people.


  8. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook

    I worked at Dignity Memorial full-time (More than 3 years)

    Pros

    Supportive, great co-workers, great boss, no micro-managing, long lunch.

    Cons

    Pay, stressful, workload, work days, on-call.

    Advice to Management

    None


  9. Helpful (11)

    "GET GET GET OUT OUT OUT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Service Counselor in Elmhurst, IL
    Former Employee - Family Service Counselor in Elmhurst, IL
    Doesn't Recommend

    I worked at Dignity Memorial full-time (More than a year)

    Pros

    Free coffee - all you can drink but you won't to drink much its the cheap stuff. Otherwise, RUN... DON'T WALK. If you're unfortunately already in… GET, GET, GET, OUT, OUT, OUT! You will meet some awesome families that will truly appreciate your work on their behalf; however, they will be paying a ton of money for this of which you will get very, very little. This is a great job if you would otherwise be volunteering (like at a homeless shelter – where you could be eventually) because you will be making pretty much just minimum wage when everything is said and done. What they promise, they taketh away at some point. I am convinced that they have developed logarithms that allow them to promise the most, while paying their counselors the absolute minimum to keep themselves in business and getting filthy rich. I envision SCI/”Dignity” executives lighting Cuban cigars with $100 bills while laughing hysterically how they are getting away with ripping off their customers and their cemetery & funeral home employees. If you have no conscience and can sleep at night while literally stealing from others, you will do well here. Otherwise, if you own a home expect to find yourself fighting to keep your home in foreclosure court or if you rent, expect to be evicted at some point. It truly is that bad. I wish that I had seen some of the Glassdoor reviews before I started working there. Once you’re in, it is so hard to get out. You will want to look for another job almost immediately but with the 60-70 hours you will be working a week so that your family will at least have medical insurance, you will never have the time. Seriously, I don’t know you but I please do not take a job with them, it really is that bad.

    Cons

    There are so many but here goes. Families that have been burned before, either by receiving horrible customer service and/or others whom you will be the 10th person to call them to come in for a free Personal Planning Guide sales pitch, will hate you. Local funeral directors, many of whom worked for SCI Dignity Memorial when they first started their careers will hate you too for whatever higher cost or new rule you will impose on their families right at their time of need, will hate you even more. Once you realize how you are being taken advantage of will hate yourself the most. You will be asked to pressure people to buy at all times, right when they are trying to get a loved one at rest, again a few days after the interment when you trick them to come back to get "important paperwork", anytime that they need to come into the office when visiting a loved (even just to go to the bathroom,) any of their contrived family or community events, after a service request was finally (but poorly) completed after submitting a dozen or more times (and will only finally get done if you have a complete sobbing breakdown while they are trying to sell another family there.) You will be asked to suck every penny out of families in the spirit "of protecting your families." You will sell many things that will be exempt from commission and/or board volume and whenever you manage to build up any sales volume, it will eventually be taken away when one of the never ending rules are invoked. You will think that you will finally have a nice paycheck only to cry when you see your check. The pressure and stress to make a family burial go well will be intense because there are never enough cemetery staff to get the job done right. There will be unending paperwork that needs to be completed (of which you will not get paid because this is a 100% COMMISSION ONLY job. If you receive minimum wage pay one week because of federal law, they will take that amount out of your next paycheck. The turnover will be horrendous, I worked in an office of 5 sales counselors and in the 4+ years that I was there, over 25 sales people came and went. Other counselors will steal from you, you will never get your messages if whomever took the call had reason to believe that there was potential sale (“Oh, she’s not around but I can help you. Let me pencil you in for tomorrow at 2pm is that a good time for you?”) If the call is just a complaint or a follow up on a service request like “where is my loved one’s memorial marker” or “why are there only weeds on my loved one’s grave and the settled dirt looks like you can crawl in the grave?” you will always get those calls. If you are out in the cemetery helping another family because their service request was never done, they will steal that customer from you – or at least write them up an overpriced floral program or sell them a most-unlikely-to-ever-occur Travel & Relocation Protection Plan. While you are out doing an unpaid blind check (a procedure necessary before a burial) another counselor will take your pre-need buying family that walked in the door while you happened to be out of the office. Oh, and be sure to dress warm even when you are in dress clothes (which is always) because it is very cold when you have to scrap several inches of snow and ice off of a grave marker for the lot check or to help a visitor find a loved ones grave site. Your days will start early for interments and end late making required sales calls to people who will not want to talk to you or will be mad because you happened to call on the anniversary of their loved ones death.


  10. "Pre-Planning Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pre-planning Advisor in Fairfax, VA
    Current Employee - Pre-planning Advisor in Fairfax, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dignity Memorial full-time (Less than a year)

    Pros

    Market leader, established publicly held company

    Cons

    So many - technically still in the 1980's. 1 computer for every 5 sales employees. Still use electronic typewriters! Lack of local marketing support and misleading pre-employment income claims.$0.00 income after training is over. Pre-planning sales must generate their own leads, Going door to door is mandatory. The only way to succeed is to have a network of friends, family and acquaintances, eager to plan their funerals! NO QUICK HITS HERE,

    Advice to Management

    Give all employees a livable wage.


  11. "Family Service Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Family Service Counselor in Denver, CO
    Current Employee - Family Service Counselor in Denver, CO

    I have been working at Dignity Memorial full-time (More than a year)

    Pros

    Large income potential, rewards consistency

    Cons

    A lot of time wasted, no pay for many hours worked and required to be there.

    Advice to Management

    Pay minimum wage to FSCs and don't take it away because they sold something.


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