Dillard's Reviews | Glassdoor

Dillard's Reviews

Updated February 17, 2017
660 reviews

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2.0
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
336 Ratings

660 Employee Reviews

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Pros
  • The pay is good and it has its good perks (in 258 reviews)

  • Pay is decent as well as can work with schedule (in 100 reviews)

Cons
  • Sales goals hard to achieve for those dealing with younger clientele (in 387 reviews)

  • Sales quota needs to be non existant (in 181 reviews)

More Pros and Cons

  1. "Pay is about the only positive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Men's Department Sales Associate in Bowling Green, KY
    Current Employee - Men's Department Sales Associate in Bowling Green, KY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dillard's part-time (More than a year)

    Pros

    You can make good money if you can sell merchandise. It's not an overly complicated job.

    Cons

    You are forced by the company to be pushy with customers about opening credit cards, buying merchandise, etc. If for whatever reason your SPH (sales per hour) drop below a certain amount for consecutive months or you aren't having customers opening enough credit cards, don't be surprised if you get fired. Sales is all that the company cares about. This is problematic annually when the new year rolls around after the holiday season is over & as it does every year, sales fall due to a lack of customers shopping.


  2. "Area manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Dillard's full-time (More than a year)

    Pros

    You learn how to sell and the workings of a department store .

    Cons

    Sometime there are favorites and it's hard to keep up with the work load ... other managers only care about themselves.. if your a man and you do what u are told then prepare for promotions .. women you are going to have to work harder


  3. "The title is hollow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Selling Business Manager in Universal City, TX
    Current Employee - Selling Business Manager in Universal City, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Dillard's full-time (More than 3 years)

    Pros

    The money is okay, but you feel like you are climbing a up hill battle. There is no support from the upper office

    Cons

    The business model is old fashioned. The need a new way in to look to grow their business. The need a new way to bring people into the business


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in McAllen, TX
    Former Employee - Sales Associate in McAllen, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's part-time (More than a year)

    Pros

    Above minimum wage pay/ raise opportunity Flexible scheduling. Discount. Accumulate vacation hours. They will reset your tardies/ absences after 6 months.

    Cons

    Too many people are employed in each dept. so it's tough to meet your (high) quota. They can tell you one day you have three months to reach your sales goals, and then a few days later they will tell you that you have till the end of the current month, or you will be terminated. It is ridiculous and you are just a number to them. They have fired people who have been loyal for 10+ years. They expect you to sell way too much per hour, while working with others who also have high sales goals. It's good while it lasts. Be prepared to have another job because they will let you go if you don't meet sales goals.

    Advice to Management

    Good management


  6. Helpful (1)

    "Bussniess manger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dillard's full-time

    Pros

    Good pay, company okay wI think personal matters

    Cons

    Bad management .They have a tendency to pick favorites.To much drama

    Advice to Management

    Drop commission from smaller stores in lady shoes


  7. "Great (if you are willing to see everyone as a co-worker and nothing else)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Humble, TX
    Former Employee - Sales Associate in Humble, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dillard's part-time (Less than a year)

    Pros

    Discount is great
    Customer base is loyal and friendly
    Flexible with scheduling

    Cons

    Upper Management only cares about sales/numbers
    ASM's are not good at leaders or mentoring staff
    No real training, you either learn on the floor or drown
    Not a team environment

    Advice to Management

    Focus on hiring sales reps with good customer service and your sales might go up,
    rather than just hiring sales associates who hound customers about buying.


  8. "Beauty Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Beauty Specialist in Macon, GA
    Current Employee - Beauty Specialist in Macon, GA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Dillard's full-time (More than a year)

    Pros

    You have the opportunity to make friendships if willing to and feel you can trust them, pay is descent

    Cons

    High SPH/goals that are unattainable esp. during holidays and gift time, management biases/favoritism, too many corporate driven events with high expectations from employees with little foot traffic, need to advertise events instead of depending on employees to constantly call customers, need proper training system and policies/procedures in place, harass you to constantly increase your sales and get credits, no sick pay/PTO except for vacation, if you are not making your numbers you will get a pay cut or let go

    Advice to Management

    Stop bullying employees and being biased, stop showing favoritism, need to be more consistent with expectations, rules, policies and procedures, need to realize it's not just numbers that make good employees-there are too many old school, hard working employees that are taken advantage of-it's not just a numbers game, need better security in place


  9. "Treat employees like bots"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Hattiesburg, MS
    Former Employee - Sales Associate in Hattiesburg, MS
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dillard's (More than a year)

    Pros

    Pay, hours, and Co workers

    Cons

    Pay, hours, and management

    Advice to Management

    Be more adaptable and upfront about sales, its entry level. Don't just focus on goals, focus on team


  10. "Would NOT Recommend Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Kenwood, Harrison, OH
    Former Employee - Sales Associate in Kenwood, Harrison, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's part-time (More than a year)

    Pros

    Flexible hours, depending on floor manager. If you are successful at very competitive sales, you have the ability to move up.

    Cons

    EXTREMELY competitive. Nearly impossible at times to make sales goals. It is very cut-throat and much like high school. People talk behind others backs in order to get ahead and keep face and their jobs.

    The store all together needs to leave the mall or receive a massive renovation. Very outdated. When it would rain, the store would smell of moisture.

    Advice to Management

    The company is in desperate need of a rejuvination. There are better ways to be successful as a business than forcing others to claw to the top for recognition and a sense of success.


  11. "Difficult to meet sales per hour goals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Dillard's part-time

    Pros

    good people to work with and decent discount

    Cons

    scheduling people for 6 or 7 days in a row
    scheduling short shifts
    a revolving door

    Advice to Management

    the success of the sales associates is a blend of department location, scheduling, management and marketing, yet employees are held soley responsible.



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