Dillard's Reviews | Glassdoor

Dillard's Reviews

Updated July 26, 2017
3,099 reviews

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2.7
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
1,539 Ratings

3,099 Employee Reviews

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Pros
  • Pay is good, recieve weekly paychecks (in 287 reviews)

  • Pay is decent, benefits are good, challenging and dynamic (in 110 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Take Care of Your People and They Will Take of You"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Memphis, TN
    Former Employee - Sales Manager in Memphis, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Dillards pays higher then other dept. stores in the area.

    Cons

    Feeling like any moment you could lose your job. Having your manger talk about you to other sales managers. Not having the open door policy they want you to believe they have. Having your associates work with a sales per hour that is unreachable and watching them get a pay cut.

    Advice to Management

    To figure out a way to help your hardest workers who do the markdowns and floor changes. Stop acting like five year olds and teach your sales mangers everything you know. Pay attention to what goes on , on the sales floor stop hiding in the office.


  2. Helpful (1)

    "The Dillard Boys are losing the company and don't even know it."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personnel, Sales, Operations in Omaha, NE
    Former Employee - Personnel, Sales, Operations in Omaha, NE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Experience in Retail. Brand recognition. They used to have good retirement, not sure if they still do. Can learn several areas in retail, including operations and shipping.

    Cons

    Micro management. Very little trust in employees. (Even require all contents of purses to be put in clear plastic bags due to theft) The owners are not connected to the employees, nor do they communicate the proper value of Human Resources - the value of the people who reflect their brand every day. The communication is very one sided - the Dillard's family down. The regional managers instilled fear into the associates. The associates pay was frequently cut, even when economic and local conditions prevented sales growth. The demotivation was a cancer in the organization. It is a shame to see the Dillard name lose market share.

    Advice to Management

    Place value on employees - the ones who reflect your image.
    You need to have 'real' human resources professionals on site, or at a minimum regionally. Get over what happened years ago with one HR person. That is old news. There has been much talk of unions due to the treatment of employees. You MUST learn to listen to employees and trust them, allow them to think, and show appreciation for a job well done. Consider review of your compensation plan.

  3. Helpful (3)

    "Very Dissatisfied former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Little Rock, AR
    Former Employee - Programmer Analyst in Little Rock, AR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The employee discount and employee discount days. And special sales they offer for employees only.

    Cons

    Poor advancement opportunites and promotions for minorities and women. They hire, promote, train according to the "Good Ole Boy's" system. And the vacation time is horrible as well as the insurance benefits. Minorities and women should be given the opportunity to advance with in the corporation.

    Advice to Management

    Dillard's is a large corporation, it should be ran as one, instead of like a small mom and pop shop. African Americans shy away from applying at the stores or corporate office because of the way they are treated. There are no African American or Latino with in upper management.


  4. "Dillards standards drop dramatically"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerk in Franklin, TN
    Former Employee - Clerk in Franklin, TN
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The discount is very inticing, and with sales you can outfit yourself or your home for a small sum. They do offer extra discount days to employees fairly regularly.

    Cons

    Limitations of salary increases and ineffective management. Upper management who never speaks or even looks at you in passing but dosen't hesitate to scream at you if there's a problem. It's also difficult to not spend all your salary at Dillards, some pressure from dept. heads to help them "make their day" in sales.

    Advice to Management

    Look at your employees. Most are incompetent, transient, lower class, inappropriately attired, unskilled and some are outright thieves. I understand retail is somewhat transient especially during this period of economic strife but you lose good employees by not recognizing effort, dedication and incentive. Management seems to be more interested in just having warm bodies instead of quality employees.


  5. "Don't do it."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The pay and the people. The pay starts off generally better than other retail stores. You can get a 10% pay increase if you actually meet their outrageous pay quota every six months. However, it is possible if you just steal sales from other employees. Then, you are just making serious enemies.

    Cons

    Associates are fighting tooth and nail for sales, as they are based on a quota system. If biyearly quotas are not met, expect a 10% decrease in pay. Usually they will just fire you first, before you actually get your pay decreased anyway. Management are just over-glorified sales associates that were "sharky" enough to make their sales qoals and get promoted.

    Advice to Management

    Cut the 10% paycuts and focus on bringing ethics back into the company.


  6. "Shop at Dillards, DON'T WORK THERE!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in Dallas, TX
    Former Employee - AREA SALES MANAGER in Dallas, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    If you want to realize that your degree is worth more than folding clothes, go to work for Dillard's. It will make you appreciate working hard and studying in college, which will consequently make you realize that you should look for a job in another industry/retailer. In addition to this, you get a discount on store merchandise, but as with most things at Dillard's there is a catch.... you have to work at the store for at least 30 days and, here is the real clincher, you have to get the store credit card in order to recieve your discount. Only then can you get the 25% off.

    Cons

    EVERYTHING. Dillard's is such a sketchy place to work at. Not only do the store managers play favorites and base promotions on those favorites, they also expect you to make your sales based on 'last year's sales figures' even when there is NO possible way you could ever make those sales since you have less inventory in the present year than you did in the past. Your bonuses are based on if you make these sales or not so you get completely screwed, every year. Also, the 'mark-up' and 'mark-down' system they have is a complete load of crap and stuck in the stone ages. Dillard's will never become a leader in the retail industry if they keep wasting time and money on this terrible system that they have in place.

    Advice to Management

    Promotions needed to be based on performance, not sexual favors!


  7. "Don't fall into their trap!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The starting pay for this position is higher than anyone else in retail is willing to offer. You either get $9 or $10 to start with and that pay can't be decreased for six months. You can also earn a raise starting with your three month review and each subsequent review period if you meet your sales goals.

    Cons

    What they don't tell you is that they will cut your pay by ten percent every three months starting with your six month view if you don't make your sales goals. These goals are not based on current market conditions or even on how well they believe the company will do but on what the sales were the previous year. There's no adjustment for recessions like the one we're having right now, and they'll randomly increase it without telling you. Even if you do get a raise on your next review, it won't take you back up to your starting pay because that would just make too much sense. They also expect you to shove credit cards down the customers' throats, and if you don't they'll write you up and eventually fire you. Or they'll fire you for missing your sales goals, not taking any bag you bring into the store up to customer service to have securtiy tape placed on it, or just because they have issues balancing the budget and you and everyone else is expendable.

    Advice to Management

    Realize that none of your employess are loyal to you because you treat them like crap. Try a little honesty during the interviewing process just like you expect from us. Have the balls to tell your employees what you want them to accomplish instead of inventing vindictive punishments when they don't read your mind and therefore fail to do what you want them to.

  8. "You Can't Run This Business Without Empoyees"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Ogden, UT
    Current Employee - Sales Associate in Ogden, UT
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I like interacting with customers and having good friends in other associates

    Cons

    Employees are treated like children. Their policies on absences are to strict, they do not allow for life happenings that can not be avoided. The sales goals are unreasonable and they take your pay away if you don't make your goals.They are always warning about overtime but yet they will not announce to our customers that we are closed therefore we are kept later than scheduled consistantly. No matter want you do it is never good enough. The medical Ins they offer will take your whole pay check for premiums ,come on a big company like that can't negoiate a better ins for their employees???Then they want you to go to the DR every time you are absent for every sickness,even with no Ins. otherwise it is not excused, 3 unexcused your gone!!!

    Advice to Management

    For the common courtisy to customers, let them know when the store is closing so they don feel like fools when the lights go out, also for the associates that have been on thier feet all day and would like to go home as scheduled. Give 2- 15 minute breaks and 1/2 hour lunch instesd of 1 hour as older associates need to get off their feet before 4 hours time. Give your people a break on absences, life happens!!!It is so stressful working there because you are always in fear of losing your job. HAPPY EMPLOYEES are more productive and less likely to miss work.


  9. "good place to earn a quick paycheck but not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Omaha, NE
    Former Employee - Assistant Store Manager in Omaha, NE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    merchandise, starting pay for associates

    Cons

    lack of training and lack of clear direction by senior management

    Advice to Management

    Start viewing employees as humans and not just numbers. The company will never get back to being the company it used to be as long as the two Dillard brothers are running the company.


  10. "Not worth it"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate Mens in El Paso, TX
    Former Employee - Sales Associate Mens in El Paso, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    When your quota is made and surpassed, you get a pretty good raise........ IF your quota is met....

    Cons

    Sales quotas...... used to be easy to make, when Dillards still carried major brands, and before they started their own brands.... which no one is interested in..........Performance reviews every six months..... if you did not make your quota, you get a wage reduction.... fail it three times and you are fired.......policy might have changed by now.. unsure.. You could work your tail off in your department but all the work in the work does not mean squat if your quotas aren't made... I quote word for word what was told of me when they let me go, "Terri, you are a wonderful employee, work so hard in your area and displays, but we have to let you go because your sales are unacceptable." I worked in one of the highest selling areas, Men's Denim, but had TEN other associates in that area to compete with daily....... My being let go was the first of many associates fired, from regular associates to Department Managers, to Store Managers... very sad......

    Advice to Management

    Get out while you can..


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