Dillard's Reviews | Glassdoor

Dillard's Reviews

Updated February 27, 2017
2,828 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
1,402 Ratings

2,828 Employee Reviews

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Pros
  • The pay is good and it has its good perks (in 257 reviews)

  • Pay is decent as well as can work with schedule (in 100 reviews)

Cons
  • Sales goals hard to achieve for those dealing with younger clientele (in 389 reviews)

  • Sales quota needs to be non existant (in 183 reviews)

More Pros and Cons

  1. "Performance based pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dillard's part-time (More than a year)

    Pros

    Paid based on sales goals. You know what is expected of you. Clear goals.

    Cons

    Fear based relationship with management. They often pit employees against each other and only celebrate employees to motivate others to out perform.


  2. "Good if you are good at sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dillard's part-time

    Pros

    Pay is really well starting out and can be offered a raise. Multiple chances to win gratis. Good with vacation. Get holiday pay. Room to move up. Managers work well with trying to help you meet sales goals. Good part time job to have because it's not too stressful but for full timers, it may be.

    Cons

    Can get a pay cut at each review if you don't meet the harsh sales quotas. Must get 1 credit a month for part time. Hard to meet sales goals as a part timer.

    Advice to Management

    Inform new employees of how everything works with pay cuts/raises and sales quotas. I wasn't told anything upon hiring, had to figure it out myself.


  3. "Sales Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dillard's part-time

    Pros

    Decent pay if you're in college

    Cons

    Terrible managers, rude coworkers, and not enough business in my particular store to keep my SPH high. Nobody in upper management seems to care about anything

    Advice to Management

    CARE. ABOUT. YOUR. EMPLOYEES. If management were to care about employees instead of using them, there wouldn't be a constant revolving door. They use people and discard them after them feel people are useless.


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  5. "The quotas are hard, but obtainable. I enjoy my job here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dillard's part-time

    Pros

    -decent beginning hourly pay, if you make quota you can receive up to 4 raises a year.

    Cons

    Some of the girls that work in cosmetics think their stuff don't stink.


  6. "This job gave me a great start but that is all it is."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Specialist
    Current Employee - Sales Specialist
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dillard's full-time (More than 3 years)

    Pros

    Competitive pay and benefits. Steady weekly pay. Associate discount. That is all.

    Cons

    I have never experienced such unprofessional cutthroat practices anywhere else. The place is ruthless about your "goals" and allows favorites a better schedule for sales and does not fairly distribute work. You will give 60 hours a week with no overtime in a commision spot and eventually have your pay stripped of you from false promises of advancement and unreachable quotas. You will be expected to comply or get out. There is not an HR department.
    Managers will use you to shield themselves from dirty practices and store corporate visits consist of your manager being beaten down in front of you until they submit to nodding their head, sweating through their suit, and later resigning from their position only to have an inexperienced and poorly prepared replacement treat you like a novice. You either sink or swim.

    Advice to Management

    Train your managers so they can train their staff. Stop the revolving door practices. It costs the company its pride and margin. Stop cutting associate's wages as an excuse for putting no funds into the store and promote from within. Hire real security. Stop treating managers so badly.


  7. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tyler, TX
    Former Employee - Sales Associate in Tyler, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's part-time (Less than a year)

    Pros

    Great benefits, great pay

    Cons

    The people can be a bit self centered

    Advice to Management

    Let works know about behavior and the management as well.


  8. "one of the better retail options"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's (More than a year)

    Pros

    decent starting pay
    easy sales goals

    Cons

    lack of direction
    poor management


  9. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Women Shoes Sales Associate in Stockton, CA
    Former Employee - Women Shoes Sales Associate in Stockton, CA

    I worked at Dillard's part-time (More than a year)

    Pros

    -The company has a less corporate feel
    -You can tell that the company cares about it's employees
    -Awesome training for Shoe Sales Associates

    Cons

    There really aren't any, it's a good company

    Advice to Management

    Keep up the great connections with your employees!


  10. "Sells"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very few nice folks unfortunately

    Cons

    You are forced by the company and manager to be pushy with customers


  11. "Soul-Sucking Corporation"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    25% discount, coworker bonding over the fact that working there sucks, and SOMETIMES you get a nice manager who seems to be on your side.

    Cons

    Corporate greed; firing people over numbers and things they can't control, such as foot traffic in the store; inability to see things from the worker's perspective; inability to sympathize with workers; will fire you on the spot, so there is constant looming stress; all they care about is money and how much of it you're bringing in.

    Advice to Management

    Start looking at things from the perspective of the associates. If the numbers aren't there for a whole department, maybe think about what kind of marketing you can do to bring people in, rather than put pressure on the people who don't get paid enough for that.



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