Dillard's Reviews | Glassdoor

Dillard's Reviews

Updated November 17, 2017
3,296 reviews

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2.6
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Dillard's Chairman and CEO Bill Dillard II
Bill Dillard II
1,621 Ratings

3,296 Employee Reviews

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Pros
  • 25% employee discount, with 40% a few times a year (in 320 reviews)

  • Benefits, good pay, working with what I love, great environment (in 304 reviews)

Cons
  • Sales goals can be hard to meet at times (in 434 reviews)

  • Sales quota can be high sometimes (in 216 reviews)

More Pros and Cons

  1. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Batavia, OH
    Current Employee - Associate in Batavia, OH
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Dillard's part-time (Less than a year)

    Pros

    Nice coworkers and decent starting pay.

    Cons

    Not very flexible with schedule.


  2. "Worked at Dillards Part time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Dillard's part-time (More than a year)

    Pros

    Good Pay and company to work for

    Cons

    If Sales goal is not met they will fire you right away

  3. "Loved Cosmetics!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    pay scale, coworkers, weekly pay

    Cons

    hours scheduled, lack of knowledge in management


  4. "You have been warned!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in Austin, TX
    Former Employee - AREA SALES MANAGER in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's full-time (Less than a year)

    Pros

    Met some great people while working here.

    Cons

    Hostile work environment and bullying with upper management. No job security. Always feel threatened that if you speak up or stand up for yourself there is retaliation in some way shape or form, normally leading to termination, demotion, or treated unfairly. Too much in store and company politics all the way up to corporate! feels like high school with clicks. No morale! Unhappy associates! :-((((((

    Advice to Management

    Is there anyone in this company with any INTEGRITY??? I would sincerely hope so!
    Employees want to feel that security that they
    Can use their open door policy and speak to anyone they’d like to in the company without red tape! Without politics! Without protocol or chain of command! That they can come to whomever they feel comfortable or want to confide in. When making store visits, make an effort to speak to the floor associates and ask them questions about how they really feel working here, and what you can do as a company to build morale. Let them know that they can openly share without risk of losing their jobs that they would remain anonymous, if they are being belittled or bullied in any way by management or upper management. Investigate what is going on in your stores. Management always protects each other whether they are wrong or right! And many employees suffer in silence because of it!
    Many great leaders and hard working associates have left this company because of store politics,
    bullying and being belittled. And the phrase “Its not personal, it’s just business”! Resonates in my mind personally! “Treat people as you want to be treated!” That is what needs to be said instead! You can still relay leadership, and direct people to do what needs to be done with respect.
    If you in turn show respect as well! Help your managers and associates when they really need help even if that means pulling up your sleeves and breaking some sweat! Instead of barking orders from your easy chair and having someone else do your bidding. I heard Dillard Senior used to roll his sleeves up and help with the dock hands, what happened to Teamwork?

    This particular store is a set up always for failure! Never enough people to retain, turn over rate very high! Because it all stems from outdated everything! The store hasn’t been Renovated since the 70’s! Get with the times! If you want to keep up. Your in a college town, so you need to cater to the millenniums and if you hire them, you need to set up a system to retain them. They are not staying because of the current structure, and how they are getting paid.
    They need leaders who will motivate and create
    A fun and fast paced work environment. More efficient POS systems to work with. Less is more! There are just too many brands to keep up with and too much merchandise to wrap your head around. Leave those thousands of items for Dillards online, and focus on brands and items popular to the Austin market. Get rid of management who cause a toxic work environment for everyone in the store! It’s not about THEM it’s about the associates, who work hard for your company and make en effort to come and keep it going, and also importantly for the customers that keep your business open! Believe me, you will find those same names pop up in the store when all you need to do is ask. Put leaders there who will help motivate, inspire, develop, and mentor associates. Nobody wants to feel inadequate about their job function.
    Train associates correctly so they will deliver great customer service. Dillards is known for delivering the “Experience” This is how it would be delivered! There needs to be a CHANGE! A breath of fresh air in this store! And it starts by eradicating the old structure ASAP! And eradicating the politics, and the bullies, and the clicks! And hiring and retaining quality management! Encouraging and building a TEAMWORK PHILOSOPHY. From upper management and down to the associate.
    Team building! Open door policy to really be what it means, no protocol, no chain of command, but anyone in the company will be
    Communicated with either by phone, email, or
    Other forms of communication. That as a company you invest in your employees, and create for them a great work environment so that they will want to come to work and help the company thrive and be successful!


  5. "Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dillard's full-time

    Pros

    Closed Thanksgiving day and Easter

    Cons

    Bad work/life balance, terrible benefits, pay cuts when you don't meet high sales goals.


  6. "If I could leave 0 stars I would"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dillard's full-time (More than a year)

    Pros

    Customers were the only thing that made the job worth it

    Cons

    The staff was absolutely unprofessional at the Columbus Ga location


  7. "Quotas are impossible to meet You're not appreciated You can get fired for not making your goal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dillards Mens Sales Associate in Port Charlotte, FL
    Current Employee - Dillards Mens Sales Associate in Port Charlotte, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dillard's full-time (More than a year)

    Pros

    A jobs a job so there's that, and you get an employee discount..which I don't use but I have to write something in this box or it won't let me submit it.

    Cons

    Management has issues.
    Won't give you the time off you request for.
    Will make you work 10 hours with only a 30 min lunch.
    Everything is a competition.
    You're forced to advertise even though you don't get paid to.
    Etc...read the review.

  8. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Alexandria, LA
    Former Employee - Sales Associate in Alexandria, LA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's (More than a year)

    Pros

    Meeting and helping customers. Pay is higher than some other department stores.

    Cons

    Would rather work as a team instead of fighting with greedy coworkers.

    Advice to Management

    Make and demand fairness with sales among coworkers in your department.


  9. "Dillards,will say this is just a disgruntled ex-employee. That doesn’t mean the comments aren’t truthful."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's full-time

    Pros

    There are some managers that have “true talent”. If you are lucky enough to have one you can learn a lot from them. You will have to use entrepreneurial skills even at the Sales Associate level. If you don’t you will have almost NO customers.
    You are expected to make foot traffic happen. Past experience as a telemarketer will be excellent for Sales Associate positon.

    Cons

    Management at store level lack professional skills in HR but company uses them to hire-review(sometimes) and terminate employees that are trying to improve a dinosaur business model.
    Once heard D.M. tell an ASM that they weren’t being paid to think. Newer high level corporate players are “Good Ole Boys”masquerading as forward thinking suits. Antiquated clientele computer system. You are expected to provide entertaining animated events without monies to pay outside vendors. It’s like being a teacher without school supplies.
    Terrible vacation policies. Salaried positions are frowned on for taking their vacation if there are things to do during that period. There are always things to do and they are all important. It’s retail.

    Advice to Management

    Support your talented Store Managers-don’t make them move in less than a week to get ahead.
    Don’t waste ASM time on scheduling since it’s micro-managed by DMA- all the way up. Don’t play good cop bad cop with ASM. No wonder they can’t motivate the team.
    Listen to the people on the front lines. They know what customers that do come back want.
    Tell people when you interview them the truth about work load. Remembers that the numbers on the old DOS screen do NOT tell the whole story. CAD would be a great idea if you scrapped it and used new modern software that worked.
    Don’t shame the members of the company that don’t cheat.


  10. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's full-time

    Pros

    Some of the people are really really great and wonderful to work with.

    Cons

    Management is not effective or efficient.

    Advice to Management

    Hire better staff. Give better chances for advancement. Correct those who continuously break policy and mistreat customers.


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