Dillard's Reviews | Glassdoor

Dillard's Reviews

Updated November 24, 2017
554 reviews

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554 Employee Reviews

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Pros
  • 25% employee discount, with 40% a few times a year (in 321 reviews)

  • Good Pay and company to work for (in 307 reviews)

Cons
  • Sales goals can be hard to meet at times (in 436 reviews)

  • Sales quota can be high sometimes (in 216 reviews)

More Pros and Cons

  1. "Good Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Dillard's full-time (More than a year)

    Pros

    I really liked the management team at Dillards. It was a easy job and the other associates were very friendly.

    Cons

    If you're not interested in retail I would stay away from here. There is a lot of inventory and a lot of markdowns.

    Advice to Management

    keep up the good work!


  2. "Wow wow wow wow wow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dillard's full-time

    Pros

    I enjoyed working with the customers

    Cons

    Too much during Christmas holiday.

  3. "Dillard's Sales Associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook

    I have been working at Dillard's full-time

    Pros

    The people were nice to work with, the pay was great, and the hours were good.

    Cons

    The managers always had favorites, if you weren't their favorite worked would suck.


  4. "beauty advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Beauty Advisor in Saint George, UT
    Former Employee - Beauty Advisor in Saint George, UT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dillard's full-time (More than a year)

    Pros

    good pay, flexible with hours

    Cons

    No set schedule for working,


  5. Helpful (2)

    "Area Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - AREA SALES MANAGER in Atlanta, GA
    Current Employee - AREA SALES MANAGER in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dillard's full-time (Less than a year)

    Pros

    As an ASM I get a lot of freedom to make the business grow using my experience and leadership skills. Dillard's is what you make it. If you care about what you do and always try your best, ask questions if you need help and are transparent with your team about expectations, it's a good role to take on. It's good to have experience as a Store Manager for the role I have in particular, because you are managing a staff of 25-30 people at any given time and acting as general store supervisor for your closing shifts. All upper management really cares about what they do and are supportive of my experience here. Dillard's is a debt free company and posting profits in what some consider the retail brick and mortar apocalypse, so there is something to be said for upper management attempting to stay ahead of the market, adapt and change.

    Cons

    -The infrastructure here is stuck in 1980! Our computer systems are out of date and so are our markdown and scheduling tools.
    -Health benefits are expensive and coverage is terrible. Super high deductibles and out-of-pocket expenses across the board so pray you don't ever get really ill or need a procedure.
    -Management needs to be held accountable for their actions and management styles. I've personally seen my coworkers speak down to associates and not treat them as equals and adults. I've actually lost a couple of associates because management disrespected them when I wasn't working. People work with you, not for you.

    Advice to Management

    -Better and affordable benefits!
    -Fix the infrastructure.
    -Hold your managers accountable to their behavior and keep developing them. They have to be able to adapt their coaching styles and choose to be positive instead of negative every day.


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Lubbock, TX
    Former Employee - Sales in Lubbock, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dillard's part-time (More than a year)

    Pros

    Great company to work for

    Cons

    I have nothing to report


  7. "Ladies Ready to Wear ASM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RTW Area Sales Manager in Rogers, AR
    Current Employee - RTW Area Sales Manager in Rogers, AR
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Dillard's full-time (More than 5 years)

    Pros

    With hard work and the right motivation it's easy to move up.

    Cons

    If you don't make your sales goal in the amount of time that you are given and your work performance is lacking you will receive a pay cut.

    Advice to Management

    Positive encouragement goes a long way. The Rogers, AR Dillard's has a pretty good management team, unfortunately I have read several bad reviews about Dillard's management in general. If corporate wants to better their sales people then they should start by better training their managers to motivate their sales associates with positive input.

  8. "Dillard's Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in North Little Rock, AR
    Former Employee - Retail Sales Associate in North Little Rock, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dillard's full-time (More than 3 years)

    Pros

    Great Employee Discount
    Clearance item Holds for employees
    Nice Environment
    Commission plus Hourly
    Benefits

    Cons

    Snobby/Rude Customers
    On your feet mostly
    Must dress "business dressy"
    Long Holiday Hours

    Advice to Management

    Always appreciate each and every employee
    Don't assume that the employee hasn't been busy even when the sales don't show it sometimes


  9. "Flexible Schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's part-time

    Pros

    I worked at Dillard's as a college student and they were extremely flexible with my school schedule. The coworkers were nice, the environment was pleasant, and the job wasn't terribly taxing. It's important to make connections with customers so that you build relationships with one another; this helps them to return back to Dillard's while also ensuring that you're able to meet your quota and get a raise at your next review.

    Cons

    Like most customer service positions, dealing with the public can be frustrating. Some individuals have a knack for handling tough situations, others do not. If you don't naturally possess these skills, the job can be stressful. Add on top of that the need to meet a daily quota, and you can feel extra pressure. If you're able to get in the right department, making your quota won't be a big deal. Another inconvenience is working on the weekends. It's part of the retail gig, but it isn't fun - especially when it means missing family events or various holidays.


  10. "Great start"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Fair amount of salary was given

    Cons

    High pressure volume for sales


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