Dillard's Reviews | Glassdoor

Dillard's Reviews

Updated April 20, 2017
2,917 reviews

Filter

Filter

Full-time Part-time

2,917 Employee Reviews

Sort: Popular Rating Date

Pros
  • The pay is good and it has its good perks (in 265 reviews)

  • 25% employee discount, with 40% a few times a year (in 290 reviews)

Cons
More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tyler, TX
    Former Employee - Sales Associate in Tyler, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's part-time (Less than a year)

    Pros

    Great benefits, great pay

    Cons

    The people can be a bit self centered

    Advice to Management

    Let works know about behavior and the management as well.


  2. "Great Pay, Horrible Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fashion Sales Consultant in Pensacola, FL
    Former Employee - Fashion Sales Consultant in Pensacola, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dillard's part-time (More than a year)

    Pros

    The pay starting out is very high for a retail associate. My first department manager was very knowledgeable and helpful with my college classes as far as scheduling goes.

    Cons

    The management can be awful. My second department manager was one of the worst people to have in a management role. She was not a team player, she was all about selling everything to everyone who walked into the department. However, when it came to doing any of the actual work, remerchandising the floor, doing markdowns, and doing transfers she avoided it all like the plague. It was incredibly hard to make it as a part time associate when there was floor work to be done because the selling manager was focused on only one aspect of her job. She was also very unprofessional, she was always speaking about drinking and her latest hook-ups. She would do this freely in from of customers and other managers and nothing was done to remedy the situation.


  3. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Women Shoes Sales Associate in Stockton, CA
    Former Employee - Women Shoes Sales Associate in Stockton, CA

    I worked at Dillard's part-time (More than a year)

    Pros

    -The company has a less corporate feel
    -You can tell that the company cares about it's employees
    -Awesome training for Shoe Sales Associates

    Cons

    There really aren't any, it's a good company

    Advice to Management

    Keep up the great connections with your employees!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Area Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AREA SALES MANAGER in Austin, TX
    Former Employee - AREA SALES MANAGER in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dillard's full-time (More than 3 years)

    Pros

    Employee discount days, closed in Thanksgiving and hourly sales associates can make good money in the Pay for Performance plan (not for weak sellers).

    Cons

    - No work/life balance, 10-12 hour days (work on days off without compensation).
    - No training or on-boarding for management (trial by fire)
    - Executives always looking for "what's wrong" and rarely offer real or practical advice for building business.
    - No Human Resources department
    - Outdated technology
    - Good ole boy network
    - New Year's Day sale is exhausting and not profitable.

    Advice to Management

    Create a Human Resource department. Train and development all levels of managers - current business model leads ma gamers down a road of failure. Remove the "fear of fire" culture created in the last year. Dillards used to have a "family" culture and while work was challenging, the family culture made it fun - reexamine the current culture cultivated out of fear within the last year. All mangers from on all levels (store manager, assistant business managers and counter managers) have all quit, forced relocation, demoted or were fired, within the last year. Happy employees = happy customers = profits.
    Would not recommend for any college graduate or anyone looking for experience.


  6. "Don't"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Manager in Wilmington Beach, NC
    Former Employee - Business Manager in Wilmington Beach, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dillard's (More than a year)

    Pros

    They lure you in with decent pay.

    Cons

    I can't even begin to list all of the cons. All I can say is beware.

    Advice to Management

    Lost cause.


  7. Helpful (1)

    "Need to get with the times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Beachwood, OH
    Former Employee - Anonymous Employee in Beachwood, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dillard's (Less than a year)

    Pros

    The people. You go through such horrible things together and you really do bond. These men and women became my family.

    Cons

    The management is incredibly rude to staff. Training? No such thing, you watch a brainless video about the history of the company then you are thrown on the sales floor. Another associate teaches you everything you need to know so if you mess up, it can't be tied to anyone except you.

    Advice to Management

    Invest more time into training, maybe then you wouldn't have such a high turnover rate.


  8. "Beautiful clothes, nice customers!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Oxford, AL
    Former Employee - Sales Associate in Oxford, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's full-time (More than 5 years)

    Pros

    Clothing retail is awesome when morale is up,the economy us up, and management treats you like a professional. It was helpful to get training and to have lots of product knowledge.

    Cons

    When long hours wear you out and quotas are down, they have more annoying contests! Ran ran contests that pit one type of department against another that don't make the same kind of sakes is unfair.

    Advice to Management

    Keep treating the employees in high end retail like they are high end sellers! You'll get them to feel less like expendable people and they'll have pride in their job.


  9. "Not bad but not great.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Frisco, TX
    Former Employee - Sales Associate in Frisco, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Dillard's part-time (Less than a year)

    Pros

    The people I worked with in my department for the most part were awesome. 25% discount on everything. If you're part time and open availability they give you the most hours they can. Plenty of hours. And you get commission monthly if you are commission based and meet your sales goals.

    Cons

    When actual work needed to get done other than selling, it wouldn't happen. Store management was strict and good, but actual department managers were just made management bc they were good sellers and they now manage horribly. No work gets done.

    Advice to Management

    Be more of a manager... not a friend.


  10. "Average at Best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Tulsa, OK
    Former Employee - Sales Associate in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's part-time (Less than a year)

    Pros

    Competitive Starting Pay, Guaranteed Hours, Scheduling Consistency

    Cons

    Poor Management, Risk of Pay-Cut, Poor Division of Work Load


  11. "Terrible Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Denver, CO
    Former Employee - Account Manager in Denver, CO
    Doesn't Recommend
    Neutral Outlook

    I worked at Dillard's full-time (More than a year)

    Pros

    Small office environment, cool office.

    Cons

    Managers personality is so up and down.. you never know what you are walking into.

    Advice to Management

    Treat people fairly, Come in with a positive attitude. Trust your employees.



Showing 2,917 of 2,933 reviews
Reset Filters