Dillard's Reviews | Glassdoor

Dillard's Reviews

Updated November 23, 2017
3,309 reviews

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3,309 Employee Reviews

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Pros
  • 25% employee discount, with 40% a few times a year (in 321 reviews)

  • Good Pay and company to work for (in 307 reviews)

Cons
  • Sales goals can be hard to meet at times (in 436 reviews)

  • Sales quota can be high sometimes (in 216 reviews)

More Pros and Cons

  1. "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Dallas, TX
    Current Employee - Sales Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dillard's full-time (More than a year)

    Pros

    Weekly paycheck. Nothing else. I had to type 5 words.

    Cons

    No time off. Always working.

    Advice to Management

    Create a better platform for work-life balance


  2. "Don’t believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Sales Manager in Lincoln, NE
    Current Employee - Business Sales Manager in Lincoln, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Dillard's full-time (Less than a year)

    Pros

    Paid weekly, open door policy so don’t be afraid when you have questions. Get to make your own schedule, just make sure it goes with the guidelines otherwise they WILL change it

    Cons

    Training process is outdated and not helpful at all, you just mainly learn about Work harassment and how to clean up blood if there was n accident. Unrealistic credit penetration for how slow the store does. Management dictates instead of leads

    Advice to Management

    Maybe learn how to teach first before coaching. Show the process of how things work and how the store runs instead of just going through the motions

  3. Helpful (1)

    "Room for Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Burlington, NC
    Former Employee - Sales Associate in Burlington, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's full-time (More than 3 years)

    Pros

    Great pay for a retail store...

    Cons

    You have to apply for a Dillards card to get your employee discount. So if you don't apply you don't receive your discount. And they can never get your schedule correct.

    Advice to Management

    Some management are two faced. And they have their picks of favorites and they get what they want. You must earn respect if you want respect.


  4. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dillard's part-time

    Pros

    The weekly pay is nice.

    Cons

    Sales quota is impossible to meet. Especially when they hire so many people and schedule everyone at the same time. Causes a lot of fights. Never seen so many grown women fight before in my life. They also expect you to get so many credit cards but dont offer anything to the customer when they apply.

    Advice to Management

    Get rid of the sales quota. All it does is causes controversy. Also, if you are going to ask people to sign up for credit cards you should have it where if they are approved they get the 10% off their transaction right then and there along with the 10% in their billing statement. Not just the billing statement. That's why people don't sign up. If you go to any other store you will see that you get a discount when you get approved.


  5. "Retail Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Memphis, TN
    Former Employee - Anonymous Employee in Memphis, TN
    Doesn't Recommend
    No opinion of CEO

    I worked at Dillard's part-time (More than 3 years)

    Pros

    The start pay is higher than most retail stores.

    Cons

    Management is poorly trained.


  6. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in West Palm Beach, FL
    Former Employee - Sales Associate in West Palm Beach, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Dillard's full-time (More than a year)

    Pros

    Great hours easy money friendly environment

    Cons

    Boring no customers=don't meet daily or weekly quota but that's not my fault I'm just employed I can't help who or who don't shop there

    Advice to Management

    Nothing bad to say


  7. Helpful (1)

    "Unreliable Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Dillard's part-time

    Pros

    Can earn bonuses for selling certain merchandise

    Cons

    Constantly pushing credit card. If credit application numbers aren't met for the month, they make you take a "credit class" which is basically you cleaning the shoe department for an hour on a Sunday.
    Shady coworkers that gossip and rat on you to upper management for petty things.
    Unorganized upper management with poor communication skills.

    Advice to Management

    Update computers and computer systems, start actually advertising, talk to employees directly instead of sending lower managers to do your dirty work.

  8. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dillard's part-time

    Pros

    The rewards for meeting goals

    Cons

    It was very competitive and management seemingly doesn't care about their employees

    Advice to Management

    Dont forget that your employees have a job, If you want to minimize your turnover rate, be more understanding.


  9. "Business Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Dillard's full-time

    Pros

    Commision, Benefits, Bonus, Management experience

    Cons

    Having a sales per hour goal.


  10. "sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dillard's part-time

    Pros

    sales customer service merchandising and wherever I fit or needed in store.

    Cons

    I am n;ot aware of any.

    Advice to Management

    Considerate my experience for a position.


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