Dimension Data Reviews | Glassdoor

Dimension Data Reviews

Updated November 18, 2017
738 reviews

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3.3
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Dimension Data CEO Jason Goodall
Jason Goodall
138 Ratings

738 Employee Reviews

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Pros
Cons
  • Work/life balance more in the work side (in 33 reviews)

  • no work life balance, reduce of benefit (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Global Top Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Pleasanton, CA
    Current Employee - Senior Project Manager in Pleasanton, CA
    Positive Outlook
    No opinion of CEO

    I have been working at Dimension Data full-time (More than 8 years)

    Pros

    Opportunities abound
    Global contacts
    Multiple technologies provided
    Training availability is excellent
    Excellent technical resources
    Family focused

    Cons

    Internal tools can be cumbersome

    Advice to Management

    Invest in better CRM and internal management tools


  2. Helpful (4)

    "Be careful and think twice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dimension Data full-time (More than 3 years)

    Pros

    - Genuinely good people in sales and sales management
    - Good work/life balance
    - Company talks about their values and has community service as a core for the company
    - Many long time employees
    - Decent pay and benefits, although benefits are being trimmed
    - Decent time off - 3 weeks vacation a year

    Cons

    - Part of NTT - being rationalized as part of NTT Data and NTT Communications - expect more reorgs and potential disruptions
    - Think very hard before accepting an overlay position to support a specific line of business (LOB) or vendor/technology - long track record of stating commitment and then re-orging, failing to execute, having unrealistic expectations, and laying everyone off - Cloud, VMware, Data Center, etc.
    - Client Managers hired with only 3 month draw/ramp up - significant sales take longer than 3 months - leads to a lot of turnover of new CMs - 50% to 75% leave in 6-12 months
    - Strong resistance from sales of involving LOBs in their accounts until they "prove" themselves to the sales teams - slows down progress in expanding in accounts - this is supported by Sales Management
    - Do not expect Client Managers to support expansion of LOB plays - not their fault, but focused on making their sale target, not expanding in accounts
    - Sales management willing to be good enough - little focus on expanding accounts, widening into other LOBs, pushing sales teams
    - Significant US management turnover - current leadership has massive blind spots, especially in fundamental operations (renewals, quoting, order processing, order fulfillment), and certainty in their beliefs bordering on arrogance
    - DD has a compelling value prop at senior levels but most Client Managers (80%+) are selling at IT management/procurement level and the right people at the customer are not hearing the message - true at most places, but really hurting this company
    - Drive to professional services, consulting, and managed services, but a fundamental failure to understand what it means to deliver these services, especially managed services. Pricing also tends to be out of market.
    - Layoffs and stealth reorgs are commonplace outside of direct sales - especially in LOBs
    - Generating little free cash flow compared to what NTT requires - meeting their targets, but still a reseller at their core vs. an IT services company - time is running short for them to make that transition and NTT Data has and does it better - expect most of DD management to be cleared out once NTT moves to get costs and margin aligned
    - no sense of urgency - little done to get new customers or expand in current customers beyond meeting the yearly sales quota
    - Internal processes are a problem and holding back progress
    - notable individuals in the company who freelance around managed services , IT outsourcing, and other pet projects - build customer interest and then ghost - leaving sales teams to pick up the pieces
    - SLAs for most managed services do not exist or are meaningless
    - pay is less than market - often bring people in from South Africa to fill positions in US when they fail to get people in the US workforce who are willing to settle for what they want to pay

    Advice to Management

    - No advice - they are trying to execute but are running out of time and have chosen to put their faith in some specific people who do not have a track record of objective success - they spin their accomplishments as success, but they do not hold up when viewed in the context of the metrics or the overall marketplace - a lot of emperors new clothes going on now.
    - They are very happy and pleased with themselves but they fail to understand what NTT needs and how poorly positioned DD is to deliver on these needs.
    - You do not understand product management, scale, and how to compete using people, process, and technology - process is always where you fall down, fail to scale, and in the end, lean on people to cover the gaps, leading to service issues and failure to meet SLAs. Leaning on people also increases cost
    - I expect NTT Data to fill the role DD is trying to carve out in outsourcing, BPO, and high value services as well as executive to executive selling

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Employees care about their clients and believe in the organization.

    Cons

    Promotions are not based on value to the organization or the clients.

    Management needs a new direction to be successful.

    Compensation plans

    Advice to Management

    The new Americas CEO has a tremendous amount of work to do to right the ship.


  4. Helpful (1)

    "A place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Dimension Data full-time

    Pros

    Generally it will be the quality of people you work with.

    Cons

    Salaries are not market competitive - limits who you can onboard, and makes it incredibly difficult to reward your people for the level of effort they put in. Creates this circular trap that encourages mediocrity.

    Advice to Management

    Management is fixing some core issues - like competing business strategies, and looking to streamline services across the Regional Units. This is positive - continue to be introspective, and look for weakness. Ejecting products, and focusing on a Services play will be healthy.


  5. Helpful (1)

    "Walk the talk!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Manager in Los Angeles, CA
    Former Employee - Client Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Dimension Data full-time (More than 3 years)

    Pros

    There are some really awesome people working at Dimension Data. I know for a fact that I’m better for having known them.

    Cons

    The motto is keep the customer at the core of all you do, which is very hard to do in an organization that doesn’t have policies and procedures in effect to allow you to even attempt keeping them at the core!!

    Advice to Management

    Be nimble because your customers need you to. Empower your employees to think and work outside the box. Changes need to be made if you’re going to keep the customer at the core of the business.


  6. Helpful (3)

    "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Client Manager in Pleasanton, CA
    Former Employee - Senior Client Manager in Pleasanton, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Dimension Data full-time (More than a year)

    Pros

    Good global footprint. Decent client list.

    Cons

    Run by a bunch of nobodies. No clue re: capturing market share when it comes to cloud. Very reactive depending on the quarterly results.

    Advice to Management

    Give clear vision to your employees. Don't create chaos by having knee jerk reactions to market changes.


  7. Helpful (2)

    "No real direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Dimension Data full-time (More than 5 years)

    Pros

    Challenging, work can be fun, good training opportunities. Very smart people. Directors listen to everyone. Most managers are effective and came up through the ranks.

    Cons

    Leadership focuses too much on flavor of the week. Too much firefighting, no real innovation. Half assed attempts to improve operations.

    Advice to Management

    Identify bottlenecks and address fully with methods to govern moving forward. Plan less, act more, review and adjust sooner.

  8. "Solid company that cares about it's people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dimension Data full-time

    Pros

    Exec management focused on business outcomes and the people.

    Cons

    Still working some kinks out of the business model.


  9. Helpful (2)

    "Consulting Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consulting Engineer in Austin, TX
    Former Employee - Consulting Engineer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dimension Data full-time (More than 3 years)

    Pros

    Decent culture and employees in general

    Cons

    Huge disconnect from rank and file


  10. "NYC sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Director in New York, NY
    Former Employee - Client Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Dimension Data full-time (More than 3 years)

    Pros

    Great team across the board. Great Management team too. I really enjoyed my time working there and think it's a special place.

    Cons

    complex comp structure. Never really understood the details of the compl plan however felt Mgt would do the right thing.


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