Dimension Data Reviews | Glassdoor

Dimension Data Reviews

Updated September 17, 2017
707 reviews

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3.2
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Dimension Data CEO Jason Goodall
Jason Goodall
123 Ratings

707 Employee Reviews

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  1. Featured Review

    Helpful (1)

    "Global Top Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Pleasanton, CA
    Current Employee - Senior Project Manager in Pleasanton, CA
    Positive Outlook
    No opinion of CEO

    I have been working at Dimension Data full-time (More than 8 years)

    Pros

    Opportunities abound
    Global contacts
    Multiple technologies provided
    Training availability is excellent
    Excellent technical resources
    Family focused

    Cons

    Internal tools can be cumbersome

    Advice to Management

    Invest in better CRM and internal management tools


  2. "They care but it is boring"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Dublin, Co. Dublin (Ireland)
    Former Employee - Senior Software Engineer in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dimension Data full-time (Less than a year)

    Pros

    - very polite and caring staff
    - stable environment

    Cons

    - changes are happening very slowly
    - out of date tech stack
    - leading engineers are very stuck in 50s and are scared to take chances
    - nothing exciting is happening

    Advice to Management

    Take chances guys! Explore! Innovate!

  3. "Consulting Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consulting Engineer in Austin, TX
    Former Employee - Consulting Engineer in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Dimension Data full-time (More than 3 years)

    Pros

    Decent culture and employees in general

    Cons

    Huge disconnect from rank and file


  4. "Was not a great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Dimension Data full-time

    Pros

    I had the pleasure of working with some really great people

    Cons

    No idea what they wanted to do when they grew up


  5. "Solid company that cares about it's people"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dimension Data full-time

    Pros

    Exec management focused on business outcomes and the people.

    Cons

    Still working some kinks out of the business model.


  6. Helpful (1)

    "Grow Up and Get Busy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brisbane (Australia)
    Current Employee - Anonymous Employee in Brisbane (Australia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dimension Data full-time (More than 5 years)

    Pros

    No shortage of variety or opportunity to shine

    Cons

    Prepare to work hard.... it is hard

    Advice to Management

    Don't read half this crap...after 6 years here in Brisbane I can see who has written half this rubbish and the poor reviews connect directly to the poor performers who were removed from the company....good luck at Data 3 you idiot... I hope the door smacks you in the face on the way out. Maybe you should have focused more on the job and less on the politics and you would still be working here...


  7. "Worst employer in Dublin area"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Former Employee - Software Engineer in Dublin, Co. Dublin (Ireland)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dimension Data full-time (Less than a year)

    Pros

    Average salary and few good people

    Cons

    Plenty of examples of discrimination.
    Manager is like a clock watcher, keep an eye all the time.
    Looks like a 3rd world company.

    Advice to Management

    I believe nothing will change at least in Dublin office so no advice.

  8. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Dimension Data full-time

    Pros

    The company was great ti work with

    Cons

    The pay was low, and unfortunately worked with some nasty team member and the team manager. The HR was always stand on manager side, very bad culture.

    Advice to Management

    very bad culture, has nothing to say.


  9. "Be careful and think twice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Dimension Data full-time (More than 3 years)

    Pros

    - Genuinely good people in sales and sales management
    - Good work/life balance
    - Company talks about their values and has community service as a core for the company
    - Many long time employees
    - Decent pay and benefits, although benefits are being trimmed
    - Decent time off - 3 weeks vacation a year

    Cons

    - Part of NTT - being rationalized as part of NTT Data and NTT Communications - expect more reorgs and potential disruptions
    - Think very hard before accepting an overlay position to support a specific line of business (LOB) or vendor/technology - long track record of stating commitment and then re-orging, failing to execute, having unrealistic expectations, and laying everyone off - Cloud, VMware, Data Center, etc.
    - Client Managers hired with only 3 month draw/ramp up - significant sales take longer than 3 months - leads to a lot of turnover of new CMs - 50% to 75% leave in 6-12 months
    - Strong resistance from sales of involving LOBs in their accounts until they "prove" themselves to the sales teams - slows down progress in expanding in accounts - this is supported by Sales Management
    - Do not expect Client Managers to support expansion of LOB plays - not their fault, but focused on making their sale target, not expanding in accounts
    - Sales management willing to be good enough - little focus on expanding accounts, widening into other LOBs, pushing sales teams
    - Significant US management turnover - current leadership has massive blind spots, especially in fundamental operations (renewals, quoting, order processing, order fulfillment), and certainty in their beliefs bordering on arrogance
    - DD has a compelling value prop at senior levels but most Client Managers (80%+) are selling at IT management/procurement level and the right people at the customer are not hearing the message - true at most places, but really hurting this company
    - Drive to professional services, consulting, and managed services, but a fundamental failure to understand what it means to deliver these services, especially managed services. Pricing also tends to be out of market.
    - Layoffs and stealth reorgs are commonplace outside of direct sales - especially in LOBs
    - Generating little free cash flow compared to what NTT requires - meeting their targets, but still a reseller at their core vs. an IT services company - time is running short for them to make that transition and NTT Data has and does it better - expect most of DD management to be cleared out once NTT moves to get costs and margin aligned
    - no sense of urgency - little done to get new customers or expand in current customers beyond meeting the yearly sales quota
    - Internal processes are a problem and holding back progress
    - notable individuals in the company who freelance around managed services , IT outsourcing, and other pet projects - build customer interest and then ghost - leaving sales teams to pick up the pieces
    - SLAs for most managed services do not exist or are meaningless
    - pay is less than market - often bring people in from South Africa to fill positions in US when they fail to get people in the US workforce who are willing to settle for what they want to pay

    Advice to Management

    - No advice - they are trying to execute but are running out of time and have chosen to put their faith in some specific people who do not have a track record of objective success - they spin their accomplishments as success, but they do not hold up when viewed in the context of the metrics or the overall marketplace - a lot of emperors new clothes going on now.
    - They are very happy and pleased with themselves but they fail to understand what NTT needs and how poorly positioned DD is to deliver on these needs.
    - You do not understand product management, scale, and how to compete using people, process, and technology - process is always where you fall down, fail to scale, and in the end, lean on people to cover the gaps, leading to service issues and failure to meet SLAs. Leaning on people also increases cost
    - I expect NTT Data to fill the role DD is trying to carve out in outsourcing, BPO, and high value services as well as executive to executive selling


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Dimension Data full-time

    Pros

    Global company, great projects, great opportunities

    Cons

    Timezones, embracing change all the time


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