Direct Energy Reviews in Houston, TX | Glassdoor

Direct Energy Houston Reviews

Updated March 21, 2017
112 reviews

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Houston, TX Area

3.3
Star Star Star Star Star
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Badar Khan
37 Ratings

112 Employee Reviews

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Pros
Cons
  • Although they believe in a work life balance, it is sometimes hard to leave at the end of the day (in 10 reviews)

  • High turnover sometimes requires individuals to "wear many hats" (could be both positive or negative) (in 9 reviews)

More Pros and Cons

  1. "Direct Energy - a great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development in Houston, TX
    Current Employee - Learning and Development in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than 8 years)

    Pros

    The people we hire are exceptional in most cases. Our management strives to provide as much transparency as possible with their decisions. The work environment is motivating and the company works hard to keep employee engagement at high levels. Benefits are excellent and above normal.

    Cons

    Because we are a global organization with British ownership, we don't have the same value of input as our UK counterparts. All departments report up to the UK, which makes chain of command - more remote and possibly more detached from day to day operations. As with many large organizations it is up to the individual to make their own impact.

    Advice to Management

    Find ways to connect on all local levels.


  2. Helpful (1)

    "Great place but..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Retail Manager in Houston, TX
    Former Employee - Senior Retail Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Direct Energy full-time (More than 3 years)

    Pros

    Be aware of the department head... Of course depending on which department. In Sales and Marketing I had a boss (Director) who didn't have a clue as to what to do yet, felt threatened by my experience... It got so bad, HR got involved and intervened. I was eventually laid off due to a "re-organization". My experience kinda sucked but most people there are really nice and very knowledgeable in their fields of work.

    Cons

    Watch out for those that like to step on the occaisional head (or two) while climbing their proverbial ladders!

    Advice to Management

    Make sure those who are placed in positions of control (Directors, Senior Directors) deserve to be in those positions.


  3. Helpful (1)

    "Analyst with Direct Energy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Houston, TX
    Former Employee - Business Analyst in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Direct Energy full-time (More than 3 years)

    Pros

    People are great to work with, the majority at least. Upper management is good, I did enjoy working there.

    Cons

    Structure is not defined
    The pay was not good, but when I decided to leave they decided to give me a nice raise but it was too late plus I realized they could have done that way before and they should not wait until you leave to give you what you deserve.

    Advice to Management

    Take care of your employees while they are your employees


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  5. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Houston, TX
    Former Employee - Analyst in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Direct Energy full-time (More than 3 years)

    Pros

    Pay and benefits are reasonable for a mid size company

    Cons

    Very chaotic with a lot of layoffs occurring, job retention tends to go to UK employees rather than US employees. CEO, CFO, and VP services have all left

    Advice to Management

    Rally around US retention


  6. "There are better places to work"

    Star Star Star Star Star
    Former Employee - Manager in Houston, TX
    Former Employee - Manager in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Direct Energy full-time (More than 5 years)

    Pros

    Insurance benefits are very good.
    Parking garage is free.

    Cons

    Dysfunctional relationship with parent company.
    Unwarranted changes before processes are reasonably developed or mastered.
    Salaries are low relative to unrealistic performance expectations.

    Advice to Management

    Please provide better support to lower/middle management. The costs of leadership at this level strongly outweigh the benefits.


  7. Helpful (4)

    "Negative work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Direct Energy full-time (More than a year)

    Pros

    I do not see any pros for this company. I would have said "zero" under this section but Glassdoor mskes this section a minimum of 20 words

    Cons

    Unprofessional Managers, low morale, favoritism is rampant, salaries are not competitive. Other cons but these are some of the reasons that the average tenure of an employee is less than 2 years.


  8. Helpful (2)

    "Decent salary but always reorganizing the company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than 10 years)

    Pros

    The hours allow for good work life balance. The people on my team are great to work with.

    Cons

    Not a clear direction from managers about what the emphasis of the job should be so always changing what we need to be doing.


  9. "Great Company"

    Star Star Star Star Star
    Former Employee - Escalation Customer Service Supervisor in Houston, TX
    Former Employee - Escalation Customer Service Supervisor in Houston, TX

    I worked at Direct Energy (More than a year)

    Pros

    Very good company to work for, wonderful work enviromen

    Cons

    area busy heavy traffic, building kept very cold


  10. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FP&A Manager in Houston, TX
    Former Employee - FP&A Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Direct Energy full-time (More than a year)

    Pros

    I loved working at direct energy. The people are all so nice and the office is an open style plan where it is easy for everyone to collaborate.

    Cons

    Sometimes the privacy and quietness of an office can really help to get work done. The noise can sometimes get distracting.

    Advice to Management

    Keep up the great work. I enjoyed working at this company and I think the treatment of everyone is superb.


  11. "You won't get bored and the pay is amazing!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - External Communications Manager in Houston, TX
    Current Employee - External Communications Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than 3 years)

    Pros

    If you don't like the way things are just wait and see because this company is always changing. People are so friendly and there's unlimited vacation. Flexible work schedule and many employees work from home when needed. Company culture is pretty fun with team-building and company- wide activities always on the calendar. Excellent benefits!

    Cons

    Things are always changing and that can be frustrating. Company starts you at a great salary but first year bonus will always be the lowest tier (unspoken policy) and they rarely promote from within. British-owned patent company so they rarely understand American culture and needs.

    Advice to Management

    If someone is looking for a promotion, help guide them toward that goal rather than just saying no. Focus on employee retention as much as possible!



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