Direct Energy Reviews | Glassdoor

Direct Energy Reviews

Updated May 22, 2017
389 reviews

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Full-time Part-time

3.3
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Badar Khan
136 Ratings

389 Employee Reviews

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Pros
Cons
  • Although they believe in a work life balance, it is sometimes hard to leave at the end of the day (in 10 reviews)

  • Door to door has been banned by govt so selling is more challenging (in 6 reviews)

More Pros and Cons

  1. "Finance is not a meaningful development opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Direct Energy full-time (More than 3 years)

    Pros

    Pretty good benefits - health, 401k, and new unlimited vacation policy. Flexible work was a positive - providing opportunity to get the work done on time from home as needed. I had a great manager, plus the next-up manager was accessible and great to work with. Most individuals are good to work with and helpful. The company is trying hard to compete in a very challenging industry by restructuring. Pretty innovative with new ways to create value for the retail energy customer.

    Cons

    This is strictly a job until you land somewhere else. The primary problem is the hyper competitiveness of the industry, tight margins and low manager maturity. This results in regular restructuring. But, in fact, it causes teams to relearn the processes and then fix issues repeatedly. Thus, it is hard to make long-term progress in improving processes and results. There is limited career progression for a couple reasons. First, in my humble opinion, some senior managers are either inexperienced or plain bad people managers. Secondly, HR doesn't have a seat at the table and therefore the managers don't get the benefit of best practices. There is a bit of the Dilbert mentality in management - some people get promoted very fast or probably too fast, beyond there competency, others languish and then leave. Promotions are not really based on competency, more on favoritism.

    Advice to Management

    Set a path and then stick to it. Spend more time developing people. CFO and Finance Leadership need to create and deliver compelling messages that will motivate the entire team. Then consistently communicate and provide updates.


  2. "DE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    You can make some money.

    Cons

    They do cap commission as much as they say they don't. The management needs to be over hauled. To much back stabbing.

    Advice to Management

    Over haul!! If your coworkers tell you that their manager is just plain rube and disrespectful to the team? Not to mention the racial jokes and undertones fire them on the spot. Don't wait until it's a smear of harassment and move when it's done to you. It only means complacency.


  3. "Good first job"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy full-time

    Pros

    Fast paced, good opportunities to learn. I found that as long as I got my work done, I wasn't being micro-managed. The culture was fairly social and laid back.

    Cons

    Slow advancement opportunities, repetitive work. The entry level positions are mostly data entry and there were few opportunities to get to know other work groups.


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  5. "Senior Risk Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Risk Analyst in Houston, TX
    Former Employee - Senior Risk Analyst in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Direct Energy full-time (More than a year)

    Pros

    Very laid-back environment with good employees. The benefits were OK but below what competitors offered. The atmosphere was great for collaboration.

    Cons

    Salary increase was somewhat lagging and there were some layoffs sometime back. There was a hiring freeze in the department that suggested growth issues but has since been resolved.


  6. Helpful (1)

    "2 steps forward and at least 1 back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Direct Energy full-time (More than 8 years)

    Pros

    In my 10 years with Direct Energy it was always chaotic but with a healthy dose of good people and an ever-changing business landscape that constantly challenges everyone.

    Cons

    The company came together over the past decade or so as a collection of over 30 individual acquisitions so obviously some joining of disparate cultures was inevitable. As these things often happen, the pendulum has now swung completely opposite where all decision-making is done out of the Houston HQ. So point one is that if you are currently or have aspirations of being a leader/influencer and do not wish to live and work in Houston, than Direct Energy is not an organization you should consider.

    Direct Energy is a subsidiary of Centrica - a UK-based holding company that includes British Gas. This was a strength in the early days of the company providing financial stability. However in the last two years, Centrica has lost over half of its market capitalization and is more or less in a tailspin losing hundreds of thousands (not a typo) of customers each year in their British Gas business. The impact of that is strongly felt by the Direct Energy management team. There is a strong impetus to centralize functions in order to achieve operating efficiencies - which makes sense on the surface - however there are no people, processes or systems to support this move so these central functions - HR, finance, operations - are essentially rudderless and make ongoing business leadership in the US difficult to say the least. Imagine having to submit a request to add an employee and that request is ultimately handled by someone in the UK with relatively little knowledge of the day-to-day business -- that's the current reality.

    Advice to Management

    I think the best thing that could happen to Direct Energy is that the parent company - Centrica - would divest them. Centrica is a boat anchor from a variety of perspectives. The UK economy will continue to be uncertain until Brexit is finalized - which could be years. Until then, the Centrica stock will continue to perform poorly and the compounding issue for those unfortunate enough to earn stock grants or purchase through the ESOP is that the pound sterling exchange makes the stock one of the all-time disincentives to continue with the organization.

    So DE leaders - please find a way to break loose from that anchor aka Centrica.


  7. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Executive in Edmonton, AB (Canada)
    Current Employee - Regional Sales Executive in Edmonton, AB (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than 5 years)

    Pros

    Flexibility to work from home at times. Nice trips for meetings and great benefits. Respected company in the industry which makes it easier to sell for.

    Cons

    Lots of changes and restructuring. Changes are slow and challenging to get through at times. Door to door has been banned by govt so selling is more challenging


  8. "Positive experience with opportunity for advancement."

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great company values, wonderful benefits. Strong emphasis on safety and customer service. Advocate of promoting from within. Good vacation, insurance, 401k, etc...

    Cons

    Frequent reorganization of management which can stall open positions and also realign goals. Difference lines of business do not always work well together.


  9. "What a great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development in Tempe, AZ
    Current Employee - Learning and Development in Tempe, AZ
    Recommends
    Positive Outlook

    I have been working at Direct Energy full-time (More than 3 years)

    Pros

    Benefits, culture, career, fun, inclusive, flexible! Best place I've ever worked.

    Cons

    We work in many different systems and in a matrixed organization. This can be challenging.

    Advice to Management

    Keep working hard as we always have to keep the strength of our great culture alive! Great to work with you all.


  10. "great benefits and environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Houston, TX
    Current Employee - Manager in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Direct Energy full-time (More than 5 years)

    Pros

    big company, room to grow and move to different depts, great benefits, lots of opportunity , access to career training etc

    Cons

    political as most corporations are, the customer gets lost in the big picture - shareholders come first

    Advice to Management

    listen to some calls, understand your customers


  11. Helpful (1)

    "Company in Chaos"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Direct Energy full-time

    Pros

    Great benefits and some very good people work there.

    Cons

    Going through a serious change of leadership which is creating chaos in the company. Lacking in transparency for what is happening and where the company is going. Very limited women in leadership positions


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