FilterInsurance Agency Manager
I worked at Direct General full-time (More than 5 years)
Salary and benefits, holiday pay, vacation, 401k
paid training, licensing
friendly co-workers and clients
High turnover in management from the CEO and district management
District manager seemed unaligned with corporate requirements
Lack of consideration personally and professionally
Work-life balance not respected -hours extend beyond 5pm, Saturdays, occasional Sundays for Marketing events
Agents are often required to work alone on a long-term basis (high turnover) and perform outside marketing tasks (limits ability to take a break, angers clients)
Excessive tasking in addition to handling client traffic
Agents must juggle 5 jobs at once, janitorial, receptionist, sales, marketing, customer service/retention.
Low commission structure
Advice to Management
Extend hours 1-2 days a week only or not at all, if agents must be alone due to turnover, assign a regular posted break and lunch hour for consistency.
Hire your own outside sales marketing agent for each district. Having your agents do this makes your company appear financially unstable, weak, or plain cheap
High traffic offices should not be subject to excessive tasking. Clients should be the primary focus in these offices.
Agents should be given the opportunity to advance out of this position and can offer a comprehensive perspective.
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