Direct General Insurance Agency Manager Reviews | Glassdoor

Direct General Insurance Agency Manager Reviews

1 review



Insurance Agency Manager

Recommend to a friend
Approve of CEO
Direct General CEO John W. Mullen
John W. Mullen
0 Ratings

Employee Reviews

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  • Decent benefits and if you don't have any claims experience this is a place to start to at least get the basics and experience (in 10 reviews)

  • The company has some good people, and relatively casual work environment (in 7 reviews)

  • Upper management and middle-management huge communication disconnect (in 14 reviews)

  • Work life balance little difficult (in 5 reviews)

More Pros and Cons

  1. Helpful (4)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agency Manager
    Former Employee - Insurance Agency Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Direct General full-time (More than 5 years)


    Salary and benefits, holiday pay, vacation, 401k
    paid training, licensing
    friendly co-workers and clients
    Sales incentives


    High turnover in management from the CEO and district management
    District manager seemed unaligned with corporate requirements
    Lack of consideration personally and professionally
    Work-life balance not respected -hours extend beyond 5pm, Saturdays, occasional Sundays for Marketing events
    Agents are often required to work alone on a long-term basis (high turnover) and perform outside marketing tasks (limits ability to take a break, angers clients)
    Excessive tasking in addition to handling client traffic
    Agents must juggle 5 jobs at once, janitorial, receptionist, sales, marketing, customer service/retention.
    Low commission structure
    Antiquated technology

    Advice to Management

    Extend hours 1-2 days a week only or not at all, if agents must be alone due to turnover, assign a regular posted break and lunch hour for consistency.
    Hire your own outside sales marketing agent for each district. Having your agents do this makes your company appear financially unstable, weak, or plain cheap
    High traffic offices should not be subject to excessive tasking. Clients should be the primary focus in these offices.
    Agents should be given the opportunity to advance out of this position and can offer a comprehensive perspective.