Direct General Reviews | Glassdoor

Direct General Reviews

Updated November 28, 2018
172 reviews

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2.4
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Barry Karfunkel
2 Ratings

Employee Reviews

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Pros
  • "Paid Time Off, Medical benefits," (in 6 reviews)

  • "Flexible scheduling and dress code" (in 4 reviews)

Cons
  • "Upper management and middle-management huge communication disconnect" (in 16 reviews)

  • "Usually, your immediate supervisor would have no insurance background as they only hired people that came from retail sales only" (in 7 reviews)

More Pros and Cons

  1. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Direct General full-time

    Pros

    Tons of opportunity for growth

    Cons

    Sale of company leading to loss of independence


  2. "Been here over 10 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Orlando, FL
    Current Employee - Insurance Sales Agent in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct General full-time (More than 10 years)

    Pros

    Stable career, wonderful coworkers, love my customers, Pto is pretty good, 401k with match, Salary plus commission is competitive. If you stick around and do your job like how it should you will come out pretty OK. All depends on location, who you work with and of course with work hard.. money will come. A lot of prioritizing and changes within the organization..love new phone system since the buyout as well. Some positive changes! And it’s growing big time as I can see from all the years I’ve been here. There are many of my coworkers that’s been here 15 plus years. No company is perfect you have to take the positives and work out the negatives.

    Cons

    #1 negative is the marketing requirements, also we have commercials why not market on TV that we sell renters and other products...health insurance costs can be lower..for managers-communication is the key, just have a balance with the way you manage. Last minute roll outs for events and new products...We need time to plan it out. Basically better planning and communication throughout company on certain things. But I see they are working on it. Pay can be alittle higher to keep the new hires motivated. But that means higher pay for Agents who has been here for a long time. If Amazon is raising their pay..all of us with licenses and degrees in this industry is deserving of a few raises above where we’re at now. Cost of living is higher. I’m sure we would all agree to that ;)

    Advice to Management

    Thank you for having the employee surveys a year or two ago. I’ve seen the difference with the improvements. That shows that you are listening to us.. the ones who are in the front lines and face to face with customers. Thank you for having Chatter, Bright Ideas forum to stay organized in our communication. Keep up the great work!

  3. "Don’t walk, run far away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They’ll hire anyone, so it’s great if you need a foot in the insurance biz and gain experience.

    Cons

    Inconsistent and shady practices throughout the company.


  4. "Insurance agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent
    Former Employee - Insurance Sales Agent
    Doesn't Recommend
    Negative Outlook

    I worked at Direct General full-time (More than 3 years)

    Pros

    People you deal with daily
    Coworkers

    Cons

    Upper management the majority not licensed insurance agents. With little to no insurance background.
    Micro managed

    Advice to Management

    Treat your employees better, don't just say it show it.


  5. "Sales agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Sales Producer in Nashville, TN
    Current Employee - Licensed Sales Producer in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Direct General full-time (More than 3 years)

    Pros

    Work schedule is nice.

    Cons

    Monotonous work. Very very little pay. Does not promote within. Expected to stay an agent with no career advancement. Commission structure is awful. We don’t even make a full 1 percent when we write an auto policy we make .004 % for each personal Auto policy and if it cancels for whatever reason we owe that commission back to the company. Overall, not a good career choice in my opinion.

    Advice to Management

    If you want to lower your turnover rate, pay your agents more and promote your agents to hiring paying positions!


  6. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Nashville, TN
    Former Employee - Anonymous Employee in Nashville, TN
    Doesn't Recommend
    Disapproves of CEO

    I worked at Direct General full-time (More than 5 years)

    Pros

    Really enjoyed the people I worked with.

    Cons

    No career growth opportunities or any advancement.


  7. "backwards and very unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ccs in Baton Rouge, LA
    Current Employee - Ccs in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook

    I have been working at Direct General full-time (More than a year)

    Pros

    pto benefits,401k,vto and thats it folks

    Cons

    when people who have worked at a company for many years quit that's a sign to run .The company has there own picks and chooses to who they like and don't, if u want to advance u have to be a push-over and a rat for the company,change rules back and forth they can never make up there mind they always say one thing and do the other and very hypocritical in management, turn over rate is extremely high its like playing dodgeball.

    Advice to Management

    stop hiring team leaders that don't know what there doing and stop promoting work best friends and not qualified professionals for the job

  8. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Direct General full-time (More than 3 years)

    Pros

    Pay check , co workers, not managers

    Cons

    Favoritism, unprofessional management, poor management


  9. "Enjoyed my experience with Direct"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Panama City Beach, FL
    Former Employee - Insurance Sales Agent in Panama City Beach, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Direct General full-time (More than a year)

    Pros

    Good Pay for area plus commissions, great co-workers, good health benefits, decent PTO

    Cons

    Did not like having to do outside marketing, rather than sell business and assist customers in office.


  10. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Naples, FL
    Current Employee - Insurance Agent in Naples, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Direct General full-time (Less than a year)

    Pros

    Benefits and pro are decent

    Cons

    Micro management and reporting