Direct General Reviews | Glassdoor

Direct General Reviews

Updated April 17, 2017
131 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Direct General CEO John W. Mullen
John W. Mullen
33 Ratings

131 Employee Reviews

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Pros
  • Decent benefits and if you don't have any claims experience this is a place to start to at least get the basics and experience (in 10 reviews)

  • The company has some good people, and relatively casual work environment (in 7 reviews)

Cons
  • Middle to upper management did a very poor job at communicating the overall picture (in 13 reviews)

  • Work life balance little difficult (in 5 reviews)

More Pros and Cons

  1. "mgr"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Direct General full-time (More than 10 years)

    Pros

    good benefit and lots of time off

    Cons

    hard to sell, prices to high and claims are very slow

    Advice to Management

    fix claims dept


  2. "Claims Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Direct General full-time (Less than a year)

    Pros

    A lot of my co workers are great

    Cons

    There is a lot of petty back stabbing non sense that goes on in management

    Advice to Management

    Get a grip


  3. "Not a bad place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DPS Telesales Agent in Tampa, FL
    Former Employee - DPS Telesales Agent in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Direct General full-time (More than 8 years)

    Pros

    Management was awesome, provided a great atmosphere to work, received incentives if attained monthy and yearly goals, Supervisor really cares for employees.

    Cons

    Changed commission structure, was not just a pay cut, but a lifestyle cut, that made staying at the job practically impossible, because even selling more than in prior months or years I was still making less than before pay change

    Advice to Management

    find a way to pay agents on their book of buisness, that will afford agents the chance to take vacation, without being worried that they will not have a minimum check next month because of days spent on vacay.


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  5. "Ok"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Former Employee - Anonymous Employee in Baton Rouge, LA

    Pros

    Good training, own cubicle, okay pay

    Cons

    Supervisors are not smart, let people use the restroom


  6. Helpful (2)

    "Feel sleazy bad culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Jacksonville, FL
    Former Employee - Insurance Sales Agent in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Direct General full-time (More than 3 years)

    Pros

    Good hours, base pay, pto, good base pay for the area, pay for some licensing, can make commission, wear polos for work, air conditioning

    Cons

    Feel sleazy required to sell optional products to customers who haven't even purchased bodily injury. Have to push useless debit cards. Stupid marketing techniques, out of touch management, fight for customers who are just going to cancel for non payment and be charged back my commission.

    Advice to Management

    Get better managers. Stop being the super sleazy non standard educate the customer rather than focusing solely on sales. Change your marketing people.


  7. "LOVE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Murfreesboro, TN
    Current Employee - Anonymous Employee in Murfreesboro, TN
    Recommends
    Neutral Outlook

    I have been working at Direct General (Less than a year)

    Pros

    Amazing Payroll Manager and staff. LOVE this job!

    Cons

    Commute - can take 60+ minutes on 24. Can be tired to start the day!


  8. "Overall good experience, always evolving company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PD/Bodily Injury Claims Adjuster in Irving, TX
    Former Employee - PD/Bodily Injury Claims Adjuster in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Direct General full-time (More than 5 years)

    Pros

    The company has some good people, and relatively casual work environment. Management acknowledges work environment is important, emphasis in improving good culture and improving process.

    Cons

    High turnover and process changes leads to very high pending spikes, no yearly bonus and yearly raise very low.. Below industry standard.. Less the. 5% most 1%

    Advice to Management

    Please work on implementing more CE training opportunities or ins. designation opportunity. Implement yearly/quarterly bonuses, and/ or maybe tuition reimbursement assistance.


  9. Helpful (1)

    "Customer Service Rep II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist II in Baker, LA
    Former Employee - Customer Care Specialist II in Baker, LA
    Doesn't Recommend
    Negative Outlook

    I worked at Direct General (More than a year)

    Pros

    Having an hour lunch and being able to wear jeans to work.

    Cons

    There are no advancement opportunities at all.


  10. Helpful (1)

    "Work for free"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Jacksonville, FL
    Current Employee - Insurance Sales Agent in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Direct General full-time (More than 3 years)

    Pros

    Customers is one of the best things this company has going for itself. The other agents are extremely helpful other than that there is not to much else to say thats positive.

    Cons

    If you want to work for free this would be a great place to start. As a licensed agent dont bother trying to build a good book of business, just go out and market for direct. Do yourself a favor do your research and find a better company, believe me your efforts will never be appreciated here and your hard work will never be rewarded.

    Advice to Management

    Hire people who have worked as agents and have the experience managing an office, as s


  11. Helpful (2)

    "Working at Direct can be rewarding."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Memphis, TN
    Current Employee - Insurance Sales Agent in Memphis, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Direct General full-time (More than 8 years)

    Pros

    They have great benefits: medical, dental, vision, 401k, plus more. They also offer their agents an hourly salary plus a monthly commission.

    Cons

    There are charge backs on your commission if the customer cancels his/her policy and monthly sales goals that must be met.


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