Direct General Reviews | Glassdoor

Direct General Reviews

Updated April 13, 2018
148 reviews

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2.5
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Direct General CEO John W. Mullen
John W. Mullen
43 Ratings

148 Employee Reviews

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Pros
Cons
  • Upper management and middle-management huge communication disconnect (in 14 reviews)

  • High turnover and process changes leads to very high pending spikes, no yearly bonus and yearly raise very low (in 5 reviews)

More Pros and Cons

  1. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Direct General full-time

    Pros

    Tons of opportunity for growth

    Cons

    Sale of company leading to loss of independence


  2. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Direct General full-time (More than 3 years)

    Pros

    The only pro is pto

    Cons

    Worst organization to work for, they change the order of things every week. They demand agents to work as if it's their own company. Marketing is required of sales agents without being paid for utilizing their skills to market. Pay rate is the poorest in the insurance industry. Pay raises are less than 50 cents. Management sits home and demands agents to do all the work.

    Advice to Management

    Sales Agents get licensed for Sales and are not Marketing Reps. Make your marketing team responsible for generating business for the company. Sales agents are poorly paid and we are the ones generating the business for the company. Good agents are leaving because they are being taken advantage of. Hire a management staff that has a license in insurance and have worked in the insurance industry instead of people from the retail sales industry and who have absolutely no knowledge of what it takes to be a sales agent in an insurance industry environment. Get rid of your management team sales agents don't need them. Lower your prices to be competitive with the industry. Stop harassing agents to build your business or pay them to do so.

  3. "Decent place to get started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Specialist in Nashville, TN
    Current Employee - Underwriting Specialist in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Direct General full-time (Less than a year)

    Pros

    I got hired with very little experience in insurance and I'm constantly being trained. The people are great and the location in Nashville has a gym. People seem generally happy to work here.

    Cons

    The pay is below the national level for this kind of work and in my department things like education and experience are not taken into account for pay. The department is slow to change and some systems are antiquated and there's no sign of improvement when it comes to programs / work accountability.


  4. "Good people, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Direct General full-time (More than 5 years)

    Pros

    Most of the staff at the Corporate Office were genuine individuals who were friendly and helpful. Not a cutthroat environment as I have seen at other organizations

    Cons

    Company failed to communicate strategic goals and plans.

    Advice to Management

    Communicate more, even if you don't have all the answers.


  5. "Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Direct General full-time

    Pros

    Coworkers really care and everything was fine until merger with National General

    Cons

    Management show favoritism in behave poorly not a good example for anyone and this goes for the Claims Director Tampa Branch. The company cares only about numbers/quota

    Advice to Management

    Hire managers with ethics


  6. "Overall Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Nashville, TN
    Former Employee - Sales in Nashville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Direct General full-time (More than a year)

    Pros

    Great company culture; supportive management; flexible scheduling; pleasant office environment

    Cons

    A change in ownership created questionable decision making and a difficulty in getting answers from departments that were moved to the parent company such as payroll and HR.


  7. "Like all companies, you're experience will vary base don location and leadership chain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Nashville, TN
    Former Employee - Systems Engineer in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Direct General full-time (More than 3 years)

    Pros

    Flexible scheduling and dress code

    Cons

    Some micromanagement and wanting to take the cheap route instead of the right path.

    Advice to Management

    Trust your employees and their experience more.

  8. Helpful (1)

    "Insurance Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Tampa, FL
    Current Employee - Insurance Sales Agent in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Direct General full-time (Less than a year)

    Pros

    There is not one good thing that this company can offer anyone. Run as fast as you can away from this company

    Cons

    Management Lies to employees and is completely unethical

    Advice to Management

    Stop being unethical and lying to the employees about everything


  9. Helpful (1)

    "EPIC FAIL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Direct General full-time (Less than a year)

    Pros

    Hmmm?..........a paycheck, yet somehow they managed to screw this up as well

    Cons

    *Low pay
    *Low employee morale
    *High turnover
    *Costly medical benefits
    *No tuition reimbursement
    *Company pays for licensing but not continuing education
    *Management does not lead by example
    *Was told directly by management that they would not be approving very much time off in the near future due to the extremely high work load
    *Claims system froze up every few minutes and was not user friendly making any task difficult to complete. This company was bought out by National General last year and it seems everything went downhill from there. National General's claims system does not communicate with other systems leading to tedious processes and lots of wasted time.
    *Inconsistency/disorganization - no formal work instructions so every employee/team worked differently leading to disorganization.
    *Training program provided a good introduction/refresher into the field of insurance, however did not really prepare one for the actual job role.
    *Nonstandard insurer with the goal of keeping costs low so every claim had to be investigated to determine if there was any way the insured's policy could be cancelled regardless of fault increasing the time needed to settle claims.

    Wish I had trusted the reviews about this company on Glassdoor and elsewhere before applying. Ultimately, myself and several other new hires walked off the job in less than one month. Yes, it was that bad. Luckily I was hired on by a much better company instantly and with excellent pay and benefits.

    Advice to Management

    Replace yourselves with someone better suited to lead and maybe then you will be able to maintain an adequate workforce.


  10. "Ok"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Direct General full-time

    Pros

    Great Job to learn about the Insurance....base plus commission

    Cons

    Don't make a career out of it.....you will only be a sales agent


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