Direct General Reviews | Glassdoor

Direct General Reviews

Updated July 3, 2018
154 reviews

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2.5
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Direct General CEO John W. Mullen
John W. Mullen
47 Ratings

154 Employee Reviews

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Pros
Cons
  • "Upper management and middle-management huge communication disconnect" (in 14 reviews)

  • "High turnover and process changes leads to very high pending spikes, no yearly bonus and yearly raise very low" (in 5 reviews)

More Pros and Cons

  1. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Direct General full-time

    Pros

    Tons of opportunity for growth

    Cons

    Sale of company leading to loss of independence


  2. "Enjoyed my experience with Direct"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Panama City Beach, FL
    Former Employee - Insurance Sales Agent in Panama City Beach, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Direct General full-time (More than a year)

    Pros

    Good Pay for area plus commissions, great co-workers, good health benefits, decent PTO

    Cons

    Did not like having to do outside marketing, rather than sell business and assist customers in office.

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Naples, FL
    Current Employee - Insurance Agent in Naples, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Direct General full-time (Less than a year)

    Pros

    Benefits and pro are decent

    Cons

    Micro management and reporting


  4. "Where do I start?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Nashville, TN
    Former Employee - Senior Software Engineer in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Direct General full-time (Less than a year)

    Pros

    Didn't get the "over-qualified" BS applying for a position.

    Cons

    Everything else. Low salary, horrible management (including micromanaging supervisor who would alter my code before committing to TFS and then blame me when he broke it). Merger caused tremendous stress within the company without anyone knowing if their job was safe. Spied on their employees.

    Advice to Management

    This goes up to the top. You need to find supervisors and other managers who aren't just worried about their own position within the company. Need to check into the visa status of their employees as many moved their visas to shell companies during the merger to ensure they wouldn't be deported.


  5. "Claims Adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Tampa, FL
    Former Employee - Claims Adjuster in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Direct General full-time (More than 3 years)

    Pros

    The benefits and your co-workers

    Cons

    Large volume of claims often


  6. "Anoynomous"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Direct General full-time

    Pros

    Having a bi weekly paycheck

    Cons

    Everything else.. Messy/ unfair management team so there would be no advice to management because the problems start from there.


  7. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Panama City Beach, FL
    Former Employee - Insurance Agent in Panama City Beach, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Direct General full-time (More than 3 years)

    Pros

    I have no pros. If you call getting a paycheck a pro, I guess that is it. However, that is not very big unless you sell their products.

    Cons

    Absolutely nothing good about this company. Their product is over priced and preys upon those that do not understand they are being preyed upon. You are just a number with this company, and they do not care about the employee's accomplishments at all, unless those accomplishments benefit them.

    Advice to Management

    Learn to be a Manager and not focus so much on faults but accomplishments.

  8. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Direct General full-time (More than 3 years)

    Pros

    The only pro is pto

    Cons

    Worst organization to work for, they change the order of things every week. They demand agents to work as if it's their own company. Marketing is required of sales agents without being paid for utilizing their skills to market. Pay rate is the poorest in the insurance industry. Pay raises are less than 50 cents. Management sits home and demands agents to do all the work.

    Advice to Management

    Sales Agents get licensed for Sales and are not Marketing Reps. Make your marketing team responsible for generating business for the company. Sales agents are poorly paid and we are the ones generating the business for the company. Good agents are leaving because they are being taken advantage of. Hire a management staff that has a license in insurance and have worked in the insurance industry instead of people from the retail sales industry and who have absolutely no knowledge of what it takes to be a sales agent in an insurance industry environment. Get rid of your management team sales agents don't need them. Lower your prices to be competitive with the industry. Stop harassing agents to build your business or pay them to do so.


  9. "Decent place to get started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriting Specialist in Nashville, TN
    Current Employee - Underwriting Specialist in Nashville, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Direct General full-time (Less than a year)

    Pros

    I got hired with very little experience in insurance and I'm constantly being trained. The people are great and the location in Nashville has a gym. People seem generally happy to work here.

    Cons

    The pay is below the national level for this kind of work and in my department things like education and experience are not taken into account for pay. The department is slow to change and some systems are antiquated and there's no sign of improvement when it comes to programs / work accountability.


  10. "Good people, poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at Direct General full-time (More than 5 years)

    Pros

    Most of the staff at the Corporate Office were genuine individuals who were friendly and helpful. Not a cutthroat environment as I have seen at other organizations

    Cons

    Company failed to communicate strategic goals and plans.

    Advice to Management

    Communicate more, even if you don't have all the answers.


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