Direct Line Group Reviews in London, England | Glassdoor

Direct Line Group London Reviews

Updated April 5, 2017
11 reviews

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London, England (UK)

3.5
Star Star Star Star Star
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Direct Line Group CEO Paul Geddes
Paul Geddes
4 Ratings

11 Employee Reviews

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Pros
  • Emphasis on work life balance and flexible working (in 20 reviews)

  • Get principles, good benefits, good home/life balance (in 13 reviews)

Cons
  • High staff turnover which is inevitable for a firm this size but they need to work at retaining newly qualified staff (in 5 reviews)

  • At the end of the day just another call centre (in 6 reviews)

More Pros and Cons

  1. "Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Handler in London, England (UK)
    Current Employee - Claims Handler in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time (Less than a year)

    Pros

    Very social place everyone helpful and friendly building has everything you need from cash machines to Costa's

    Cons

    Lateness's are delt with in the most strictest way even if your one minute late you will be spoken too 100%

    Advice to Management

    Better with sorting out new employees

    Direct Line Group Response

    Mar 27, 2017 – Recruitment Marketing Analyst

    Thank you very much for taking the time to write a review on Direct Line Group, we really appreciate it.


  2. "On the right track"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in London, England (UK)
    Former Employee - Human Resources in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Ambitious in their strategy
    Strong brand

    Cons

    Can be a touch political
    Slow decision making

    Direct Line Group Response

    Apr 6, 2017 – Recruitment Marketing Analyst

    Thank you very much for taking the time to write a review on Direct Line Group, we really appreciate it.


  3. Helpful (1)

    "A constructive experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PA/Team Assistant in London, England (UK)
    Former Employee - PA/Team Assistant in London, England (UK)
    Recommends
    Neutral Outlook

    I worked at Direct Line Group full-time (Less than a year)

    Pros

    Challenging role where there is always something new to learn. Excellent, supportive team spirit. Learning is encouraged, and the company is very keen on employee engagement.

    Cons

    The industry is very jargon-heavy, which can take timeto assimilate. Probably because of company size, IT equipment and software is outdated.

    Advice to Management

    More in-depth induction for new joiners, especially if they come fromoutside the industry. Upgrade IT equipment and software.

    Direct Line Group Response

    Jan 30, 2017 – Recruitment Marketing Analyst

    Thank you for your honest feedback. We do take all comments on board as it is really important to us. We will pass your review on to our HR colleagues.


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  5. Helpful (6)

    "Not a good employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in London, England (UK)
    Former Employee - Business Development Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Direct Line Group full-time (More than 10 years)

    Pros

    Competitive Salary and Half Price Insurance Discounts. Good people excluding the management.

    Cons

    I worked here for over 10 years. A constant revolving door of Senior Managers and Heads of departments.

    Little chance of progression based on performance, skills, experience or qualifications.

    Lots of external hires and often those roles would not be advertised for internal staff. People coronated in to roles without vacancies being advertised.

    Several restructures during my time there where management looked after each other to avoid being made redundant themselves. Although Management were quite happy to sack or make their subordinates redundant.

    The leaders and management are far too removed from the front line staff or customers and you hardly ever see them.

    Not an ethical company towards their staff or their customers.

    Advice to Management

    I was not given an exit interview, which tells you everything you need to know about the Management and HR. They are not interested in feedback.


  6. "Great people, great atmosphere, great working conditions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time (More than 3 years)

    Pros

    The managers from the top all the way down are always looking to help and support the teams, even minor concerns are dealt with quickly. Add to this the opportunity to have funded training from outside professional organisations and it can only benefit the employee. Great benefits as well from pension to product discount and more holidays than I know what to do with :)

    Cons

    There aren't any... The only downside for me would be not working here

    Advice to Management

    Keep listening to your staff, they're the people that mske things happen day to day


  7. Helpful (1)

    "Good experience due to the skills and experience of the people working in the team."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lean Change Agent in London, England (UK)
    Former Employee - Lean Change Agent in London, England (UK)
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Great team of people, some good benefits. Very customer focused organisation

    Cons

    Strategy not so clear, doesn't think long term

    Advice to Management

    Keep talented people with right skills and experience don't dismiss them for short term gains


  8. Helpful (4)

    "Do not work here unless you are considering it for the short term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Assistant to MD in London, England (UK)
    Former Employee - Personal Assistant to MD in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Direct Line Group full-time (Less than a year)

    Pros

    Decent benefits, Pay okay, some managers are dynamic

    Cons

    I worked at the London office of NIG, Directline for 6 months supporting the MD as a PA for a maternity cover. Disgraceful management did not punish bullying, rude staff, blame culture feared by job insecurity, imposed unrealistic targets on staff. Management constant decision changing led to long overtime hours sometimes into the night. Micromanagement. Disciplinaries rife when they want to get rid off you and they do not need you anymore. Unfair practice - you need to be a fighter to withstand the blame imposed on you as they will find any reason. Impossible to develop your career. Management sacking people who they simply did not like.....

    Advice to Management

    Managers need training in order to educate themselves how to manage staff during a period of job losses. Stop blame culture. Management need to be constructive with their criticism and encourage job development.


  9. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Strategic Portfolio Analyst in London, England (UK)
    Former Employee - Strategic Portfolio Analyst in London, England (UK)
    Positive Outlook
    Approves of CEO

    I worked at Direct Line Group full-time (More than a year)

    Pros

    Relaxed atmosphere, Clever people, Loyal employees

    Cons

    Old school sometimes as a lot of people have been there for years.

    Advice to Management

    Shake things up a bit and bring in new people and more diversity


  10. Helpful (6)

    "Direct Line Group it's all "Window Dressing""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Head in London, England (UK)
    Current Employee - Department Head in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Direct Line Group full-time (More than a year)

    Pros

    Discounted insurance products
    Salaries are above market average

    Cons

    I had great hopes when I joined Direct Line Group, but unfortunately I soon found that behind the employee glossy brochures there was very little. Direct Line Group talk about their behaviours and values, but again this is window dressing as in practice you are treated as a number not a person. There are so many layers to the DLG organisation that as an employee it is hard to find the person responsible for a particular task as so many people will be involved ... no wonder our insurance premiums are so expensive ...!

    Advice to Management

    Review the structure of the company, eliminate the duplicated roles and implement a clear structure that is visible to all employees.


  11. Helpful (5)

    "Poor management, bad corporate ethics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Change Analyst in London, England (UK)
    Former Employee - Change Analyst in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Direct Line Group full-time (More than a year)

    Pros

    None, a lot has been promised but not much delivered

    Cons

    Bad management, hideous performance management, legacy systems, very bad IT, disgusting culture of people.

    Advice to Management

    Do not lie to your people,


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