Direct Line Group Reviews | Glassdoor

Direct Line Group Reviews

Updated Oct 16, 2019

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4.0
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
92%
Approve of CEO
Direct Line Group CEO Penny James
Penny James
17 Ratings
  1. "Great place to work🤘🏻"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Handler in Leeds, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Direct Line Group part-time for more than a year

    Pros

    Great discounts 50% off motor home and free travel insurance

    Cons

    Leaders are bullies , every one is in groups so quite hard to fit in.

    Direct Line Group2019-08-06

    Direct Line Group Response

    September 9, 2019Recruitment Consultant

    Thank you for your review. Please do get in touch with the HR team if you would like to discuss the points you've raised - your wellbeing is really important to us!

  2. "Have felt treated well at my level for a number of years."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Leeds, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Direct Line Group full-time for more than 8 years

    Pros

    Good atmosphere, nice new office building. Good support and customer focused staff and management.

    Cons

    Talented members of staff in lower level positions not developed quick enough (not enough roles) which results in a high staff turnover.

    Direct Line Group2019-08-06

    Direct Line Group Response

    September 24, 2019Recruitment Marketing Consultant

    Hi there, thank you for your review and it is great to hear that you love the atmosphere here. Our learning platform also hosts learning content, that is free to access and covers a wide variety of development that some of the team maybe interested in taking a look at.

  3. "Fairly good, probably didn’t realise how good!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Contact Agent in Leeds, England
    Recommends
    Positive Outlook

    I worked at Direct Line Group full-time for more than 5 years

    Pros

    Worked as a team, bonus was pretty easy to achieve, customers were existing generally and some new business

    Cons

    Progression - only there to those favoured by managers not always due to skill.

    Advice to Management

    Invest in future leaders or those that show potential!

    Direct Line Group2019-08-02

    Direct Line Group Response

    September 24, 2019Recruitment Marketing Consultant

    Thank you for taking the time in leaving your review and for your feedback.

  4. "n/a"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Claims Handler in Bromley, England

    I worked at Direct Line Group full-time for more than a year

    Pros

    Flexible, really care about employees

    Cons

    Intense caseload, too target driven with pressures

    Direct Line Group2019-07-31
  5. Helpful (1)

    "Promotion structure is flawed, pay too low for promotion hurdles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst in Bromley, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Direct Line Group full-time for more than a year

    Pros

    Flexible hours, nice office location, friendly people

    Cons

    promotion is decided too much on perception and how "liked" you are with certain crowds. Promotion is a struggle and can take years for as little as just a 2 grand increase. Its absurd and either the increase should be increased or the barrier to entry should be based solely on time/experience in the position.

    Advice to Management

    Change the promotion system and value your workers. Turnaround is far too high.

    Direct Line Group2019-07-29

    Direct Line Group Response

    September 9, 2019Recruitment Consultant

    Thank you for taking the time to write a review about your time at DLG. We really appreciate your honest feedback.

  6. "Great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bromley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time for more than 5 years

    Pros

    Fantastic culture, not what you would expect for an insurance company! Plenty of career development opportunities. Flexibility to ensure you can fit in the important things in your life, along with a great work life balance The People you work with, there really are great teams of people you work with here, that make coming to work enjoyable. Wellbeing

    Cons

    None that I can think of

    Direct Line Group2019-07-16

    Direct Line Group Response

    September 9, 2019Recruitment Consultant

    Thank you for such a fantastic review!

  7. "Good to average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Motor Claims Handler in Leeds, England

    I have been working at Direct Line Group full-time for more than 3 years

    Pros

    Able to do compressed hours, discounted insurance. Great people.

    Cons

    Inconsistent team leaders, poor pay rises

    Advice to Management

    Consistency, better IT systems required.

    Direct Line Group2019-07-15
  8. Helpful (1)

    "Good hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Motor Sales Consultant 

    I have been working at Direct Line Group full-time for more than 5 years

    Pros

    Decent hours, relatively easy to hit targets

    Cons

    New starters given the same pay as experienced staff

    Advice to Management

    Look after experienced loyal staff better.

    Direct Line Group2019-07-10
  9. "Fantastic Company | Fantastic People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Manager in Bromley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Direct Line Group full-time for more than 3 years

    Pros

    Great culture Great location Flexible working Agile WoW

    Cons

    DLG Salary < Central London Salary

    Advice to Management

    N/A

    Direct Line Group2019-07-10
  10. "Amazing Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Finance Business Partner in Bromley, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Direct Line Group full-time for more than a year

    Pros

    Great work life balance, great people,

    Cons

    i really could not say anything bad about working here

    Direct Line Group2019-07-08

    Direct Line Group Response

    July 9, 2019Recruitment Consultant

    Thanks for such a great review! It's so nice to hear that you have a great team around you. The people really are what makes DLG such a fantastic place to work.

Found 492 reviews