DirectSat USA Reviews | Glassdoor

DirectSat USA Reviews

Updated April 28, 2017
11 reviews

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Dan Yannantuono
6 Ratings

11 Employee Reviews

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  1. "Installer technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Satellite Technician in Plymouth, IN
    Former Employee - Satellite Technician in Plymouth, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at DirectSat USA full-time (Less than a year)

    Pros

    Meeting new customers everyday, not the same day twice, discounted direct tv .

    Cons

    No balance between work/home life , scorecard means more then your job , repeat service calls for to many reasons not caused by tech but still a negative to your scorecard , no help with scorecard from management, get wrote up for low score and wait to be fired. Very very high turn over on techs .

    Advice to Management

    Learn to have some respect for techs , care about workers that actually are trying to do their best instead of watching them fail and talk about them when their not around


  2. Helpful (3)

    "unpaid hours, abusive managers and supervisors"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dtv Technician in Green Bay, WI
    Former Employee - Dtv Technician in Green Bay, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DirectSat USA (More than 5 years)

    Pros

    Plenty of work, half of it is unpaid drive time due to uncaring management

    Cons

    Unable to manage routes, unpaid drive time doubled because of poor routing, unpaid labor, buy your own tools ...specifically the set they claim to provide when you start is $500 deducted from paycheck, currently being sued by techs for unppaid wages on a case by case, already lost major group lawsuit for unpaid wages. Abusing legal system...buying new fleet of trucks(I believe 10,000 not sure, it was huge) than file bankruptcy in order to evade paying for the new fleet and lawsuits!

    Advice to Management

    Better manage tech routes so they stay in their zones, rather than sit in office laughing about how you would rather abuse your workers than do your job!

  3. Helpful (1)

    "Take a long look before employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Experienced Installer in Plymouth, IN
    Current Employee - Experienced Installer in Plymouth, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DirectSat USA full-time (More than 3 years)

    Pros

    Discount Directv. No really, that's all

    Cons

    Absolutely no incentive to be promoted. Get promoted, loose pay and possibly your job.

    Advice to Management

    Give employees incentive for wanting to advance in your horribly run company. Who wants a promotion and get less pay? Not this employee.


  4. "Hours suck, HR sucks, Leadership is missing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Satellite Technician in Milwaukee, WI
    Current Employee - Satellite Technician in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at DirectSat USA full-time (More than 3 years)

    Pros

    There are a lot of pros to working for DirectSat. You get a discount on your DIRECTV television service, you get 2 weeks paid vacation, a company vehicle, a company fuel card, a company smart phone, all the tools you need to have are sold to you at a significant discount, you get a discount on Red Wing boots, 3 sick days annually, health, vision, dental, and long and short term disability (if you qualify).

    Cons

    Do you like getting up at 6 am 6 days a week to see where you first job is? Does potentially having to drive 60-90 minutes to get to your first job sound awesome? Do you like not knowing if you'll be done at 4, 6, 9, or 10pm everyday excite you? Do you love it when your supervisor cusses you out in front of the entire office? If you love these things, you'll love working at DirectSat!

    Advice to Management

    Get rid of crap supervisors, General Managers, and lazy staff who think it is appropriate business etiquette to curse out your employees and tell people they will never amount to anything.


  5. Helpful (1)

    "Steer clear!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Satellite Technician in Roanoke, VA
    Former Employee - Satellite Technician in Roanoke, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at DirectSat USA full-time (More than a year)

    Pros

    Great way to meet new people. That is about it. The only thing else is good paychecks but not for the hours.

    Cons

    Look forward to 6 days a week, onsite to 1st customer at 8 (doesn't matter if they are 1+hrs away) and be back home somewhere between 6 to midnight. They rate you based on a matrix that is completely out of your hands. Customer survey is about 40%. Requires 10 good surveys to cancel 1. Meaning you have 1 person that is unsatisfied or confused you are at 0. Repeat service calls are always you fault and take points away ($68.50 as well if you are a sub). If you do everything you can control and have a major storm come through and it takes awhile to fix all systems you lose major points and end up fired.

    Advice to Management

    Local management does what they can to help, but have their hands tied due to Directsat and DirecTV work policies. The whole system is designed for them to pay the least amount and work you til you quit or get fired. Average turnover is about 6 months. Most don't last a month in the field.


  6. "DirectSat USA found a way to make money at the DirecTV HSP game... albeit from the techs themselves."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Newark, NJ
    Current Employee - Technician in Newark, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at DirectSat USA full-time (More than 3 years)

    Pros

    -Company provides vehicle and gas card (but you have to find parking near your home).
    -You get 1 or 2 days off a week (but you don't get to pick them, nor are they necessarily consecutive).
    -There's usually always a lot of work (because technicians are always getting fired for some reason or another).

    Cons

    -Piece rate pay = level 1 techs paying for level 4 techs.
    -Scorecard including 20 near impossible matrics set forth by DirecTV that have little to do with technician job. -Quarterly pay rate swings of between 20 and 50 percent between levels.
    -Health benefits cost 3 times industry standard (due to extremely risky nature of work).
    -Wholly inadequate training and field support for technicians.
    -Parent company UniteK Global Services is going through chapter 11 bankruptcy.

    Advice to Management

    Upper management needs to:
    -Dump the "if you don't like our way of doing things, find another bleeping job" attitude.
    -Hire enough supervisors to allow technicians to perform work safely.
    -Up-train under-performers instead of firing them for union sympathizing.
    -Staff enough technicians to get work done in-house instead of shirking off work onto 1099 labor.
    -Hire authentic "new" people and actually train them up, instead of relying on revolving door subcontractors.


  7. "Not worth the time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Charlottesville, VA
    Former Employee - Installer in Charlottesville, VA
    Doesn't Recommend
    Negative Outlook

    I worked at DirectSat USA full-time (Less than a year)

    Pros

    I really did try to come up with something good to say...

    Cons

    the pay, the time it takes to get paid, and so much more.

    Advice to Management

    Overhaul everything.

  8. Helpful (1)

    "Not Good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Roanoke, VA
    Current Employee - Tech in Roanoke, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at DirectSat USA full-time (More than 5 years)

    Pros

    Free TV and okay pay

    Cons

    You work about 70 hours a week. They wont pay drive time they could care less about your family u are just a number on a board and your pay rate changes every three months and most of it is out of your control.

    Advice to Management

    If they spent more time in the field they would see how much harder it is now verse when they were in the field. Throw that scorecard out the window and build this thing from the ground up if you can get your techs to do quality work then your job would be easy


  9. "Horrifcly LONG HOURS, Mediocre pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installer in Milwaukee, WI
    Former Employee - Installer in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook

    I worked at DirectSat USA full-time (More than 3 years)

    Pros

    HUGE discount on Directv subscription.

    Cons

    6 days a week working 7:00am until 8:00pm+ during spring and summer.
    Pay is on a Grade/Score system.
    EXTREME pay penalties for customers not having a telephone land line, and refusing the protection plan.
    Ladders issued are a dangerous, badly overused JOKE!
    Training BLOWS! (4-5 weeks of 8 bucks an hour and training made up as you go along)

    Advice to Management

    Don't forget, EVERY employee injury accident is AUTOMATIClLLY due to their negligence. Actual accidents never happen in the DirectSatUSA world. Hammer that home in your "Safety" meetings!


  10. "Terrible place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in King of Prussia, PA
    Current Employee - Dispatcher in King of Prussia, PA
    Doesn't Recommend

    Pros

    Decent hours, 4 days of 10 hours
    Some of the people are good to work with
    Ability to be flexible with your schedule

    Cons

    No room for growth
    Incompetent Management
    Treated very poorly by management
    Management gets stressed out at employees about management bonuses.

    Advice to Management

    First of there is way too much management. Management should focus more on customer service rather then scamming DirectTV and their customers to inflate their bonuses.


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